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Microsoft Dynamics CRM Training

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Learn from Certified Experts

  • Beginner & Advanced level Classes.
  • Hands-On Learning in Microsoft Dynamics CRM .
  • Best Practice for interview Preparation Techniques in Microsoft Dynamics CRM .
  • Lifetime Access for Student’s Portal, Study Materials, Videos & Top MNC Interview Question.
  • Affordable Fees with Best curriculum Designed by Industrial Microsoft Dynamics CRM Expert.
  • Delivered by 9+ years of Microsoft Dynamics CRM Certified Expert | 12402+ Students Trained & 350+ Recruiting Clients.
  • Next Microsoft Dynamics CRM Batch to Begin this week – Enroll Your Name Now!


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Weekdays Regular

08:00 AM & 10:00 AM Batches

(Class 1Hr - 1:30Hrs) / Per Session


Weekend Regular

(10:00 AM - 01:30 PM)

(Class 3hr - 3:30Hrs) / Per Session


Weekend Fasttrack

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(Class 4:30Hr - 5:00Hrs) / Per Session

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Have Cracked Their Dream Job in Top MNC Companies

Learn From Experts, Practice On Projects & Get Placed in IT Company

  • 100% Guaranteed Placement Support for Freshers & Working Professionals.
  • You will not only gain knowledge of Microsoft Dynamics CRM and advanced concepts, but also gain exposure to Industry best practices.
  • Experienced Trainers and Lab Facility.
  • Microsoft Certified Solutions Associate (MSCA) for Dynamics 365 Guidance Support with Exam Dumps.
  • Practical oriented / Job oriented Training. Practice on Real Time project scenarios.
  • We have designed an in-depth course so meet job requirements and criteria.
  • Resume & Interviews Preparation Support.
  • Concepts: Overview and Planning, Installation, Managing Users and Security, Services, Workflow, Analytics, Reporting, Enterprise Portal, Administration, Organization Model, Microsoft Dynamics CRM AX Technical [D365], Application Explorer, D365 Menu in VS, Data Model, Code, User Interface, Reporting in Dynamics 365, XDS and Security Model in D365, Customization in D365, Services.
  • Classroom Batch Training
  • One To One Training
  • Online Training
  • Customized Training
  • Enroll Now

About Microsoft Dynamics CRM Training Course in

ACTE Microsoft Dynamics CRM Online training helps to build your skills and knowledge for a career as a Microsoft Dynamics CRM CRM developer. You will gain in-depth knowledge of CRM application modules, customization, configuration, integration, deployment types, etc., and hands-on experience in building and customizing Dynamics CRM through real-life projects.

Most Job Oriented MS Dynamics Topics Covered
  • Architecture

    Visual studio

    User Interfaces

  • Application Explorer


    Analytics, Reporting

  • Customization & Services

    XDS and Security Model

    Enterprise Portal & Administration

In most implementations, we have several roles involved, here is my summary
  • The customer or process owner understands the process
  • The consultant is an expert in CRM and focuses on the solution, creating a FDD
  • The solution architect validates the FDD against the solution design
  • The technical architect (or lead/analyst developer) creates the technical design while validating that it fits with the overall technical solution.
  • Developer gonna implement them.
Future Dynamics 365 projects will combine digital transformation, intelligence and mobile applications to create projects which deliver business value to the customer. Customers have changed and want cloud and mobile solutions, the focus has moved it of what can we deliver, not what are the technical limitations.
Microsoft Dynamics CRM CRM is one of the most powerful enterprise platforms I've ever seen (and I'm one of the first critics of Microsoft). It's #2 in the industry behind Salesforce (which has never been profitable), and it's half the price of Salesforce. There are a lot of other pros over Salesforce it has. Not the least of which is the ease of use to administrate and configure, as well as extend beyond its capabilities via the CRM's SDK.
We are happy and proud to say that we have strong relationship with over 700+ small, mid-sized and MNCs. Many of these companies have openings for Microsoft Dynamics CRM . Moreover, we have a very active placement cell that provides 100% placement assistance to our students. The cell also contributes by training students in mock interviews and discussions even after the course completion.
The major difference is Microsoft Dynamics CRM CRM ability to create relationships between lists of data. SharePoint have fantastic tools in place to build, manage and collaborate on the lists of data, but it does not have built in ability to build relationship between the various data.
I would like to know the basics of Microsoft Dynamics CRM ;
  • what to learn first in order to become MS CRM developer?
  • how can i setup practice environment at home to practice the CRM development?
  • is there any non-profit org available to get volunteer projects like Salesforce?
  • can we find any free projects online to try it on our own?
  • any help on this would be really appreciated?
There are two main paths in Microsoft Dynamics CRM CRM. The options mentioned by others are just small variations of the following: functional specialist and technical specialist.
  • The functional specialist remains on the business side and helps users and senior management understand their needs and suggests customizations to optimize business processes.
  • The technical specialist looks at the business requirements and finds the technical way (click or code based) to meet those requirements. There could be some level of interaction with the business side as well.
Our courseware is designed to give a hands-on approach to the students in Microsoft Dynamics CRM . The course is made up of theoretical classes that teach the basics of each module followed by high-intensity practical sessions reflecting the current challenges and needs of the industry that will demand the students’ time and commitment.
Yes, The future for Dynamics CRM is so bright with the release of Dynamics 365 in November 2016 where Microsoft has combined the features of both CRM ( Sales, Marketing and Services) and ERP( Finance, Project management, operations etc). This new release of CRM-ERP applications makes the integration of CRM with ERP less time-consuming and the data can be easily accessible through Common Data Model (CDM).
If you do a quick online search, reports vary from a matter of days to around 18 months. The factors that these reports consider when judging implementation times include:
  • internal and external team numbers
  • additional modules
  • user numbers
  • organisation size
  • levels of data migration
  • amount of customisation needed
  • integrations
  • number of users needing training
  • the kind of organisation, whether it is professional services or manufacturing, for example
  • which processes are included under the term “implementation”

5 Reasons to Fall in Love with Microsoft Dynamics CRM ?

  • Cross-functional intelligence
  • Immediate access
  • Scalability
  • Familiar platform
  • Seamless integration`

Benefits of Microsoft Dynamics CRM CRM & 365

Compared with most other CRM products, Microsoft Dynamics CRM CRM is a powerful and highly flexible CRM solution. Qualified Microsoft Dynamics CRM CRM Business Partners are able to configure the product to meet a wide variety of different industry and business processes, no matter how complex these processes or requirements may be.

With all this functionality, flexibility, and potential, it’s easy to lose sight of the benefits that Microsoft Dynamics CRM CRM will bring to an organisation that has fairly standard business processes and is just looking to improve its sales, marketing, and customer service.  

Microsoft Dynamics CRM CRM is a great option for businesses that need a highly configured or customised CRM solution. In fact it can be so highly configured that it can become hardly recognisable as a CRM solution (which is where ‘xRM’ or ‘anything relationship management’ comes in). But Microsoft Dynamics CRM CRM is also ideal for organisations, small or large, that need straightforward, ‘out of the box’ functionality. It’s great CRM software for businesses that want minimal configuration, combined with ease of use to generally improve their business processes and deliver a rapid return on investment (ROI).

With a choice of deployment options; either on-premise, partner hosted, or cloud-based, the flexibility of Microsoft Dynamics CRM CRM begins before the implementation process. Even though it is effectively the same product, there are a variety of different reasons businesses choose to go on-premise or cloud-based. For example, a common deciding factor  in choosing between on-premise or cloud deployment is the preference for either an up-front capital cost, which you’ll incur more with the on-premise version, or having a monthly operational cost incurred with the cloud option Microsoft Dynamics CRM CRM Online. There are many other reasons as well, but whatever your preference, Microsoft Dynamics CRM CRM gives you a choice. This means you can deploy the product in a way that’s best suited to your business strategy.

Whatever deployment option you choose, here are 14  ‘out of the box’ benefits that Microsoft Dynamics CRM CRM will typically deliver to a business soon after implementation:

  • Staff start to work more effectively and make better decisions because, using features such as Microsoft Dynamics CRM CRM’s search filters, ‘advanced find’, and reporting tools, they can quickly and accurately access the precise information they need.
  • Your Marketing improves as Microsoft Dynamics CRM CRM makes it easy to set up, manage, run, analyze, and refine campaigns. This in turn helps marketing staff get the best from their marketing spend, and improve campaign results.
  • Right from the start, the range of new features in Microsoft CRM 2011such as dashboards, its enhanced familiarity, and role-tailored client help everyone who uses the system work even more efficiently.
  • You soon begin to win more business as Microsoft Dynamics CRM CRM helps Sales and Marketing staff work together and improve the way they track and manage leads and opportunities.
  • Because Microsoft Dynamics CRM CRM keeps all information in one place, there are no more silos of information – everyone has access to all the information they need and they work together more effectively.
  • Having all customer interactions stored in Microsoft Dynamics CRM CRM, combined with its range of tools and integration with Outlook you soon start to improve communications with your customers and increase general business efficiency.
  • Your business processes improve as, properly implemented; Microsoft Dynamics CRM CRM installs a ‘best practice’ approach.
  • Your customer retention and revenue increases as your staff deal with queries more quickly and efficiently.
  • Marketing and Sales bring in more orders as Microsoft Dynamics CRM CRM enables them to keep a clear view of the market and identify more potential sales opportunities.
  • Microsoft Dynamics CRM CRM has a variety of features to boost productivityand is a fast, easy to use and reliable CRM solution, so your overall businesses efficiency soon starts to improve.
  • Because Microsoft Dynamics CRM CRM improves sales forecasting, your scheduling and purchasing also improve.
  • Microsoft Dynamics CRM CRM enables better pipeline management, which in turn means you can more accurately predict manufacturing and production requirements.
  • Your senior sales staff and management better develop sales individuals and teams through greater transparency and analysis of the sales process.

Microsoft Dynamics CRM CRM’s servicing and case management increase your efficiency in handling customer issues, problems or support requests, improving your customer care, your reputation and customer retention. 

There are many other specific benefits Microsoft Dynamics CRM CRM can deliver to a business. Once you’ve used Microsoft Dynamics CRM CRM for a while, installed a ‘CRM culture’ in your business, and started realising the benefits, then you’ll start to appreciate the product's potential even more. That’s when you may start to consider exploiting the flexibility of Microsoft Dynamics CRM CRM through further development and more advanced configurations – f evoren greater benefits.

Benefits of Microsoft Dynamics CRM 365

Microsoft Dynamics CRM 365 is the only cloud-based solution that offers all that you need for CRM and ERP, in one place. It basically unifies these capabilities into applications that work seamlessly together across:

  • Sales
  • Customer service
  • Field service
  • Operations
  • Financials
  • Marketing
  • Project service automation

These applications are integrated with the tools you already use, like Outlook and Excel and it brings the power of digital intelligence to every decision you make. And the great thing, is that the things you can do with Dynamics 365 is growing day by day.

Now, have a look at these 10 benefits for your company:

Start with what you need and add apps as your needs change

  • Dynamics 365 is built to be simple. Use individual apps that work both on their own or together – so you can create the solution that fits your needs. When your situation changes and new needs are needed, you find the applications that help you grow.

Understand your customers in a completely new way

  • Dynamics 365 brings together any kind of customer data so you get the complete picture of the customers. You can use pre-built KPIs to truly understand the customer journey with real-time updates. You get the ability to personalize the customer experience and to easily measure and track the health of customer relationships.


  • Having a monthly operational cost and a subscription model is far more flexible than having capital costs. It has the potential to be much cheaper as you only buy what you need. Also, Dynamics 365 eliminates the need to manage your own data centre and servers, which can lead to significant savings.


  • Dynamics 365 is based on purchase subscriptions by role. You only have to subscribe people to the work they actually do and not buy a single large license covering all roles.

Ease of Use

  • Dynamics 365 is based on Microsoft’s new app market, AppSource, where you can easily search and find the apps that you and your company need. This makes the solution easy to understand and use. When your needs change, you can easily search for an app that can help you.


  • Dynamics 365 comes with a monthly subscription, giving you the ability to scale up and down when your needs change, for example in relation to Christmas or vacations. Only pay for what you need, when you need it.


  • Dynamics 365 will transform the way you manage customer data and daily situations. You can dissolve barriers between critical business platforms and make your data start working together. Core to this concept is the Microsoft Common Data Model that is a shared business database. It is the glue that connects all data and processes together, so you can say good bye to silos of information.


  • Dynamics 365 makes employees more productive, because they have access to both the insights, they need to make the best decisions and the tools they need to do their work. By combining ERP, CRM, Office, and additional apps into one, cloud-based experience on a common data model, you have a people-centric platform that makes employees daily work easier.


  • Dynamics 365 gives you access to Real-Time Insights with Built-In Predictive Analytics. Power BI, Cortana Intelligence and Azure Machine Learning are all natively embedded, so you have access to predictive insights, prescriptive advice and actionable next steps.


  • Dynamics 365 is a cloud-based solution that features robust security and access controls for apps and data that are built into the cloud services, including the physical datacentre, network connectivity, service hosting platform, and user and administrator access.

All in all, Microsoft Dynamics CRM 365 provides great potential to streamline line-of-business, and allow increasing agility for companies, and reducing costs.

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Key Features

ACTE offers Microsoft Dynamics CRM Training in more than 27+ branches with expert trainers. Here are the key features,
  • 40 Hours Course Duration
  • 100% Job Oriented Training
  • Industry Expert Faculties
  • Free Demo Class Available
  • Completed 500+ Batches
  • Certification Guidance

Authorized Partners

ACTE TRAINING INSTITUTE PVT LTD is the unique Authorised Oracle Partner, Authorised Microsoft Partner, Authorised Pearson Vue Exam Center, Authorised PSI Exam Center, Authorised Partner Of AWS and National Institute of Education (nie) Singapore.


Syllabus of Microsoft Dynamics CRM Ax & AX Technical [D365] Course in
Module 1: Overview and Planning
  • Lessons
  • Overview
  • Server Setup
  • Domain Accounts
  • Planning
  • Architecture
  • Planning Hardware and Software
  • RAID Subsystem
  • Disaster Recovery
  • Staff Skills Review
  • Naming Convention
  • Components
Module 2: Installation
  • Setup Utility
  • Install an Environment
  • Perform a Single-Computer Installation
  • Configuration Utilities
  • Install Microsoft Dynamics CRM AX in Silent Mode
  • Office Add-Ins
  • Initialization Checklist
Module 3: Managing Users and Security
  • Security Overview
  • Authentication
  • Adding Users
  • Adding Active Directory Groups
  • Role Based Security
  • Extensible Data Security Framework
  • Customizing Security
Module 4: Services
  • Services Overview
  • Administration
  • Integration and Planning
  • Infrastructure and Deployment
  • Troubleshoot and Monitor Services
  • Security
Module 5: Workflow
  • General Features
  • Architecture
  • Create a Workflow
  • Graphical Workflow Editor
  • Configure an Approval Element
  • Configure Decisions
  • Configure a Parallel Activity
  • Configure a Sub Workflow
  • Configure Line-Item Workflows
  • Configure Tasks
  • Completing a Workflow Configuration
  • Workflow Types
  • Administration
  • Inquiries and Reports
Module 6: Analytics
  • Cube Overview
  • Installation and Deployment
  • Configuration
  • Security
Module 7: Reporting
  • Overview
  • Planning Considerations for Reporting
  • Batch Support
  • Installation and Deployment
  • Configure Report Servers
  • Security Considerations
Module 8: Enterprise Portal
  • About Enterprise Portal
  • Installation
  • Security and Authentication
  • Deployment
  • Configuration and Administration
Module 9: Administration
  • Model Management
  • System Monitoring
  • System Administration
  • Set Up and Manage Emails
  • Set Up and Manage Batch Processing
  • Set Up and Manage Alerts
Module 10: Organization Model
  • About Organizations and Organizational Hierarchies
  • Plan the Organizational Hierarchy
  • Working with Legal Entities
  • Working with Operational Units
  • Working with Organizational Hierarchies
  • Organization Hierarchy Examples
Microsoft Dynamics CRM AX Technical [D365] Course Syllabus
Module 1: Introduction
  • Architecture
  • Comparison D365 vs AX 2012 vs AX 2009
  • The Cloud Model - Pros and Cons
  • Introduction to Azure
  • 3 tier vs n-tier Architecture
  • Licensing Model
Module 2: Application Explorer
  • Model Management
  • Packages
  • Introduction to LCS
  • Code Migration
  • D365 Setup and Server Architecture
Module 3: D365 Menu in VS
  • Classic View vs Model View
  • Data Types
  • Primitive
  • Base Enum
  • Extended Data Types
Module 4: Data Model
  • Tables
  • Views
  • Queries
  • Basic Data Entities
  • Composite Data Entities
  • Aggregate Data Entities
  • Maps
  • Table Collections
Module 5: Code
  • OOP’s and Classes in D365
  • Runnable Classes
  • New Keywords and D365 way of handling
  • classes
  • Exception Handling in D365
  • Macros
Module 6: User Interface
  • Forms
  • Form Patterns in D365
  • Tiles
  • Menus
  • Menu Items
Module 7: Reporting in Dynamics 365
  • SSRS Reports
  • Power BI Integration
  • Label Handling in D365
  • Workflows in D365
  • Configuration Keys
  • References
Module 8: XDS and Security Model in D365
  • Roles
  • Duties
  • Privileges
  • Permissions
Module 9: Customization in D365
  • Extensions
  • Over layering vs Extensions
  • Base Enum Extensions
  • Extended Data Type Extensions
  • Table Extensions
  • Query Extensions
  • Views Extensions
  • Data Entity Extensions
  • Class Extensions
  • Delegates
  • Event Handling
  • Chain Of Command
  • Form Extensions
  • Menu Item Extensions
  • Menu Extensions
  • Security Extensions
Module 10: Services
  • OData Services
  • Compare Tool
  • Deployment Model
  • Moving Customization to Production
  • Upgrade from AX 2012 to D365
  • Using Trace Parser in D365
  • Task Recording
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Hands-on Real Time Microsoft Dynamics CRM Projects

Project 1
Clinical Lab Order Processing System Project

This project is used to improve patient outcomes and wanted to speed up their order process using Dynamics CRM.

Project 2
MS-CRM Quote customisation project

This Project entity there by adding new fields and formulas for tax calculation.

Our Top Hiring Partner for Placements

ACTE offers placement opportunities as add-on to every student / professional who completed our classroom or online training. Some of our students are working in these companies listed below.
  • We are associated with top organizations like HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc. It make us capable to place our students in top MNCs across the globe
  • We have separate student’s portals for placement, here you will get all the interview schedules and we notify you through Emails.
  • After completion of 70% Microsoft Dynamics CRM training course content, we will arrange the interview calls to students & prepare them to F2F interaction
  • Microsoft Dynamics CRM Trainers assist students in developing their resume matching the current industry needs
  • We have a dedicated Placement support team wing that assist students in securing placement according to their requirements
  • We will schedule Mock Exams and Mock Interviews to find out the GAP in Candidate Knowledge

Get Certified By Microsoft Dynamics CRM ; Industry Recognized ACTE Certificate

Acte Certification is Accredited by all major Global Companies around the world. We provide after completion of the theoretical and practical sessions to fresher's as well as corporate trainees. Our certification at Acte is accredited worldwide. It increases the value of your resume and you can attain leading job posts with the help of this certification in leading MNC's of the world. The certification is only provided after successful completion of our training and practical based projects.

Complete Your Course

a downloadable Certificate in PDF format, immediately available to you when you complete your Course

Get Certified

a physical version of your officially branded and security-marked Certificate.

Get Certified

About Experienced Microsoft Dynamics CRM Trainer

  • Our Microsoft Dynamics CRM Training in . Trainers are certified professionals with 7+ years of experience in their respective domain as well as they are currently working with Top MNCs.
  • As all Trainers are Microsoft Dynamics CRM domain working professionals so they are having many live projects, trainers will use these projects during training sessions.
  • All our Trainers are working with companies such as Cognizant, Dell, Infosys, IBM, L&T InfoTech, TCS, HCL Technologies, etc.
  • Trainers are also help candidates to get placed in their respective company by Employee Referral / Internal Hiring process.
  • Our trainers are industry-experts and subject specialists who have mastered on running applications providing Best Microsoft Dynamics CRM training to the students.
  • We have received various prestigious awards for Microsoft Dynamics CRM Training in from recognized IT organizations.

Microsoft Dynamics CRM Course FAQs

Looking for better Discount Price?

Call now: +91 93833 99991 and know the exciting offers available for you!
  • ACTE is the Legend in offering placement to the students. Please visit our Placed Students List on our website
  • We have strong relationship with over 700+ Top MNCs like SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc.
  • More than 3500+ students placed in last year in India & Globally
  • ACTE conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
  • 85% percent placement record
  • Our Placement Cell support you till you get placed in better MNC
  • Please Visit Your Student Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions
    ACTE Gives Certificate For Completing A Course
  • Certification is Accredited by all major Global Companies
  • ACTE is the unique Authorized Oracle Partner, Authorized Microsoft Partner, Authorized Pearson Vue Exam Center, Authorized PSI Exam Center, Authorized Partner Of AWS and National Institute of Education (NIE) Singapore
  • The entire Microsoft Dynamics CRM training has been built around Real Time Implementation
  • You Get Hands-on Experience with Industry Projects, Hackathons & lab sessions which will help you to Build your Project Portfolio
  • GitHub repository and Showcase to Recruiters in Interviews & Get Placed
All the instructors at ACTE are practitioners from the Industry with minimum 9-12 yrs of relevant IT experience. They are subject matter experts and are trained by ACTE for providing an awesome learning experience.
No worries. ACTE assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.
We offer this course in “Class Room, One to One Training, Fast Track, Customized Training & Online Training” mode. Through this way you won’t mess anything in your real-life schedule.

Why Should I Learn Microsoft Dynamics CRM Course At ACTE?

  • Microsoft Dynamics CRM Course in ACTE is designed & conducted by Microsoft Dynamics CRM experts with 10+ years of experience in the Microsoft Dynamics CRM domain
  • Only institution in India with the right blend of theory & practical sessions
  • In-depth Course coverage for 60+ Hours
  • More than 50,000+ students trust ACTE
  • Affordable fees keeping students and IT working professionals in mind
  • Course timings designed to suit working professionals and students
  • Interview tips and training
  • Resume building support
  • Real-time projects and case studies
Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question.
You will receive ACTE globally recognized course completion certification Along with National Institute of Education (NIE), Singapore.
We have been in the training field for close to a decade now. We set up our operations in the year 2009 by a group of IT veterans to offer world class IT training & we have trained over 50,000+ aspirants to well-employed IT professionals in various IT companies.
We at ACTE believe in giving individual attention to students so that they will be in a position to clarify all the doubts that arise in complex and difficult topics. Therefore, we restrict the size of each Microsoft Dynamics CRM batch to 5 or 6 members
Our courseware is designed to give a hands-on approach to the students in Microsoft Dynamics CRM . The course is made up of theoretical classes that teach the basics of each module followed by high-intensity practical sessions reflecting the current challenges and needs of the industry that will demand the students’ time and commitment.
You can contact our support number at +91 93800 99996 / Directly can do by's E-commerce payment system Login or directly walk-in to one of the ACTE branches in India
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