ITIL Certification Online Training

ITIL’s Widespread Adoption & Its Implications On Job Scope

• ITIL or the Information Technology Infrastructure Library is a set of best practices that focuses on the alignment of IT services with the needs of a business. It provides a practical framework for identifying, planning, and delivering supporting IT services to the core business functions of an organization.
• ITIL is a globally recognized framework that describes the procedures, tasks, and checklists that are not specific to any single organization. Its main use is to demonstrate compliance and to measure improvement in delivery of IT-related services.
• Thus, while ITIL is primarily associated with the Information Technology sector, it also covers concepts on Service Management and is hence being implemented in a diverse range of industries like healthcare and higher education.
• Not only have larger organizations and industry players adopted ITIL, but owing to the enormous benefits that it has to offer, even startups are beginning to incorporate it into their Service Desks, as it provides a holistic approach to running their businesses.

Organizational Benefits To Adopting ITIL

• There are a multitude of reasons as to why more and more organizations are adopting the ITIL framework. How exactly do organizations benefit from adopting this globally recognized, easily implemented framework?
• Through ITIL, organizations are able to approach service delivery more professionally and hence be able to ensure customer satisfaction. This results in improved ROI of IT. Moreover, by implementing ITIL, the IT departments in an organization have greater visibility of IT costs and assets which further help in better asset utilization and reduced hidden costs that result in substantial increase in the Total Cost of Ownership (TCO).
• Apart from these very direct benefits, ITIL also helps in improved delivery of third party services through its specifications. It reduces cost of training as more and more professionals are ITIL certified. Implementation of ITIL has also resulted in the improved morale of service delivery and recipient staff. This has indirectly translated itself to increased staff retention and increased competence and productivity of IT staff.

What Does Each Level Of The Certification Deal With?

• Gaining the certification has many advantages. It validates your ability and knowhow to implement the framework in your organization for maximized benefits.
• Apart from this, the certification enables professionals to speak the common language that is understood by IT professionals globally. It also creates a common understanding between your organization’s IT staff, suppliers, contractors, and users within the business. It therefore creates a common approach and language towards IT services.The flexibility of the framework means it provides assistance in service management through common sense than a rigid set of rules.

• The ITIL Foundation: The Foundation Level certification focuses on acquainting prospective candidates with standardized terminologies and the general knowledge required for ITIL Services Support and Service Delivery. Candidates at this stage are expected to gain a basic level of understanding of how ITIL is implemented in the workplace.
• The ITIL Intermediate:The second level of ITIL certification covers a number of aspects of essential concepts spanning two major areas – Service Lifecycle and Service Capability.  Candidates can choose from the many modules that are available and specialize in concepts that are seemingly more appropriate to their area of expertise.
• The ITIL Expert:This level of certification is aimed at providing candidates with an advanced level of knowledge, necessary to understand the entire ITIL scheme in a detailed manner. Here, too, candidates are allowed to choose their modules and specialize in one o more areas.
• The ITIL Master:This level of certification is for professionals who are involved in the planning, management and operation of IT service management.

ITIL As A Lever That Boosts Career Growth

• ITIL is one of the most sought-after certifications by IT professionals today. Also, more recruiters are looking for ITIL qualified professionals, owing to the beneficial advantages that this certification has to offer in the stream of IT Services Management.
• Professionals involved in IT Services Management, Project Management, Service Operation, Service Transition, and Service Strategy and Design, would benefit the most from this certification.
• Upon registration, candidates can get detailed information on each of the roles – on what they do, the required set of skills and abilities of each, and useful, recommended qualifications at each level of their career in IT Services Management. Here is a visual representation of the various ITSM career paths.
• Right from IT Project Support professionals to CIOs, people at multiple levels of an organization benefit hugely from the various ITIL certifications. Candidates, depending on their experience and expertise, can build on their career and best utilize an ITIL certification that boosts their performance in IT Services Management.