ITIL Training in Coimbatore-Placement and Certification

ITIL Course: Mastering IT Service Management

The course covers key ITIL concepts, such as the Service Lifecycle and Service Value System, which guide organizations in delivering high-quality IT services.
ITIL focuses on the strategic planning and management of IT services, helping organizations align their IT capabilities with business goals.
The course delves into the processes and practices involved in designing and transitioning IT services, including service catalog management, service level management.
ITIL addresses the day-to-day operation of IT services, covering incident management, problem management, event management.
The course emphasizes the importance of continuously improving IT services through methods such as measuring performance, analyzing data.
The course provides insights into industry best practices and proven approaches for IT service management, helping organizations optimize their service delivery.
Completing the ITIL course prepares individuals for ITIL certification exams, which validate their understanding and knowledge of IT service management practices.

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This is How ACTE Students Prepare for Better Jobs

Course Objectives

What is ITIL and what does the ITIL training cover?

ITIL (Information Technology Infrastructure Library) is a widely adopted framework for IT service management. ITIL training covers various aspects of IT service management, including processes, best practices, and the overall ITIL framework.

How can ITIL training benefit my career in the IT industry?

Industry-recognized certification
Enhanced job prospects
Improved knowledge and skills
Better alignment with business objectives
Efficient and effective IT service management
Enhanced customer satisfaction
Increased collaboration and communication
Continuous improvement mindset

What are the prerequisites for taking ITIL training ?

There are no specific prerequisites for ITIL Foundation-level training. However, some higher-level ITIL certifications may require prior certification or relevant work experience.

How long does it typically take to complete ITIL training ?

The duration of ITIL training varies depending on the level of certification and the training provider. Foundation-level training typically ranges from 2 to 3 Weeks, while higher-level certifications may require more extensive training and study.

What are the job roles that can benefit from ITIL training?

IT Service Managers
IT Service Delivery Managers
IT Operations Managers
IT Project Managers
IT Consultants
IT Process Analysts
Service Desk Managers

What are the key ITIL processes and functions covered in the training?

Incident management
Problem management
Change management
Service level management
The service desk management
Service portfolio management

List the tools used in ITIL Training?

Incident Management Tools
Change Management Tools
Configuration Management Tools
Problem Management Tools
Service Catalog Tools
Knowledge Management Tools
Service Level Management Tools
IT Asset Management Tools

What are the different stages of the ITIL Service Lifecycle?

The stages of the ITIL Service Lifecycle are Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These stages provide a structured approach to managing IT services from inception to retirement.

What are the key components of the ITIL framework?

Service Lifecycle
Processes
Functions
Roles and Responsibilities
Best Practices

Is learning Itil worthwhile?

Yes, learning ITIL (Information Technology Infrastructure Library) can be highly beneficial for individuals working in or aspiring to work in IT service management (ITSM) roles.

Which are the most important factors to consider while implementing ITIL?

Gaining management support, making a thorough review of present processes, planning for organisational change, defining roles and responsibilities, and ensuring effective training and communication are all important concerns when implementing ITIL.

Learn ITIL: Unlocking the Power of IT Service Management

ITIL training provides professionals with a comprehensive understanding of IT service management best practices. The training covers key concepts, processes, and principles outlined in the ITIL framework. Participants gain knowledge on strategic service planning, service design, transition, operation, and continual service improvement. Learn ITIL training equips individuals with the skills to align IT services with business goals, enhance customer satisfaction, and optimize operational efficiency. It offers various certification levels, including Foundation, Practitioner, Intermediate, Expert, and Master, validating proficiency in ITIL practices. The training is valuable for professionals seeking career growth in IT service management and organizations aiming to enhance their IT service delivery capabilities.

Additional Info

Advantages of ITIL Training

Advantages of ITIL Training include:

Enhanced Knowledge: ITIL training provides in-depth knowledge of IT service management concepts, processes, and best practices, equipping professionals with a solid foundation in ITIL principles.
Improved Career Prospects: ITIL certification is globally recognized and valued by employers, enhancing job prospects and increasing opportunities for career advancement in the IT service management field.
Alignment with Industry Standards: ITIL training ensures professionals are aligned with industry-standard practices, enabling them to effectively contribute to IT service management initiatives within organizations.
Increased Efficiency: ITIL training helps individuals understand and implement efficient IT service management processes, resulting in streamlined operations, reduced downtime, and improved service quality.
Enhanced Customer Satisfaction: By focusing on delivering value and meeting customer needs, ITIL training enables professionals to enhance customer satisfaction and strengthen relationships with clients.
Continuous Improvement: ITIL training promotes a culture of continual service improvement, equipping professionals with the tools and methodologies to identify areas for improvement and drive organizational growth.
Improved Communication and Collaboration: ITIL training emphasizes effective communication and collaboration between IT teams and other business units, fostering better teamwork and synergy within organizations.
Risk Management: ITIL training provides Project Management Professional
with the skills to effectively manage risks and ensure smooth implementation of changes within IT services, minimizing potential disruptions.
Resource Optimization: By implementing ITIL practices, professionals can optimize resource allocation, improve cost-effectiveness, and ensure efficient utilization of IT assets.
Adaptability to Evolving Technologies: ITIL training enables professionals to adapt and incorporate emerging technologies, such as cloud computing, DevOps, and Agile methodologies, into their IT service management practices.
Industry Recognition: ITIL certification demonstrates an individual's commitment to professional development and adherence to IT service management best practices, enhancing their credibility and reputation in the industry.
Knowledge Sharing and Networking: ITIL training provides opportunities to connect with professionals in the IT service management community, facilitating knowledge sharing, collaboration, and access to industry insights.
Increased Confidence: ITIL training equips professionals with the knowledge and skills needed to make informed decisions, solve complex problems, and effectively manage IT services, leading to increased confidence in their roles.
Compliance and Governance: ITIL training ensures professionals understand the importance of compliance with regulatory standards and governance frameworks, helping organizations meet legal and industry requirements.
Flexibility and Scalability: ITIL principles are flexible and scalable, making them applicable to organizations of various sizes and industries, ensuring that professionals can adapt ITIL practices to suit their specific organizational needs.

The Future Scope of ITIL

The future scope of ITIL remains promising as IT service management continues to play a crucial role in organizations' digital transformation and operational efficiency. Here are some key aspects highlighting the future scope of ITIL:

Growing Demand for IT Service Management: As organizations increasingly rely on technology to drive their operations, the need for effective IT service management practices will continue to rise. ITIL's systematic approach and best practices position it as a valuable framework to meet these demands.
Alignment with Agile and DevOps: ITIL 4, the latest version of ITIL, has incorporated Agile and DevOps principles, demonstrating its relevance in the evolving IT landscape. This integration enables organizations to combine ITIL's service management practices with agile development and delivery methodologies, ensuring more efficient and customer-centric service delivery.
Embracing Digital Transformation: Digital transformation initiatives require robust IT service management practices to ensure smooth transitions, efficient service delivery, and continuous improvement. ITIL's focus on aligning IT services with business objectives positions it as a valuable framework for organizations embarking on digital transformation journeys.
Integration with Cloud Computing: As organizations increasingly adopt cloud computing, ITIL can provide guidance on managing cloud services and ensuring their alignment with business goals. ITIL's emphasis on service management and process-oriented approach helps organizations effectively utilize cloud services while maintaining control and governance.
Artificial Intelligence and Automation: The future of ITIL also lies in leveraging artificial intelligence (AI) and automation to enhance service management capabilities. AI-powered solutions can improve incident resolution, problem management, and service desk operations, while automation can streamline routine tasks, freeing up resources for higher-value activities.
Focus on Service Experience: ITIL is increasingly emphasizing the importance of delivering exceptional service experiences to customers and users. Future advancements in ITIL are likely to focus on enhancing user experiences, personalization, and self-service capabilities.
Continuous Service Improvement: The concept of continual service improvement, embedded within ITIL, ensures that the framework remains adaptable and responsive to changing industry needs. Future iterations of ITIL are expected to evolve in response to emerging technologies, industry trends, and customer expectations.
Industry Recognition and Adoption: ITIL remains a widely recognized and adopted framework globally. Organizations across various industries continue to value ITIL certifications and professionals with ITIL expertise, ensuring a sustained demand for ITIL skills and knowledge in the job market.
Increased Focus on Governance and Compliance: The future of ITIL will likely include a stronger emphasis on governance, risk management, and compliance. Organizations will seek to align their IT services with regulatory requirements and industry standards, and ITIL can provide valuable guidance in these areas.
Collaboration with Other Frameworks: ITIL will likely continue to collaborate and integrate with other frameworks and methodologies, such as Agile, DevOps, and cybersecurity frameworks, to provide comprehensive and holistic solutions for IT service management.

Roles and Responsibilities of ITIL

Service Owner:

Accountable for the overall performance and delivery of a specific IT service.

Ensures the service is aligned with business objectives and meets customer needs.

Defines the service strategy, sets performance targets, and monitors service quality.

Collaborates with other stakeholders to optimize the service and drive continuous improvement.

Process Owner:

Responsible for the design, implementation, and continual improvement of an ITIL process.

Defines process objectives, policies, and procedures aligned with organizational goals.

Monitors process performance, identifies areas for improvement, and implements enhancements.

Ensures adherence to process standards and fosters a culture of process excellence.

Service Desk Analyst:

Serves as the primary point of contact for users, receiving and managing service requests and incidents.

Logs and categorizes incidents, provides initial support, and escalates complex issues to appropriate teams.

Communicates with users, keeping them informed about incident progress and resolution.

Documents incidents and service requests, ensuring accurate and timely record-keeping.

Change Manager:

Manages the end-to-end change management process, ensuring controlled and efficient change implementation.

Evaluates change requests, assesses potential impacts, and coordinates change approvals.

Develops and maintains the change schedule, communicating planned changes to relevant stakeholders.

Reviews and analyzes change implementation outcomes, identifying areas for improvement.

Problem Manager:

Identifies and manages the underlying causes of recurring incidents to prevent their recurrence.

Conducts root cause analysis, investigates problem trends, and implements corrective actions.

Facilitates problem resolution by coordinating with technical teams and stakeholders.

Maintains a Known Error Database (KEDB) to document known problems and workarounds.

Service Level Manager:

Manages service level agreements (SLAs) and service level targets (SLTs) in alignment with customer requirements.

Establishes and reviews SLAs, ensuring they are realistic, achievable, and measurable.

Monitors service performance against SLAs, identifies gaps, and implements corrective actions.

Collaborates with stakeholders to negotiate SLAs, manage customer expectations, and drive service improvements.

IT Asset Manager:

Manages the lifecycle of IT assets, including hardware, software, licenses, and contracts.

Maintains an accurate inventory of IT assets, tracking their location, usage, and compliance.

Optimizes asset utilization, identifies cost-saving opportunities, and ensures proper asset disposal.

Conducts audits, tracks software license compliance, and manages vendor relationships.

Key Features

ACTE Coimbatore offers ITIL Training in more than 27+ branches with expert trainers. Here are the key features,

40 Hours Course Duration
100% Job Oriented Training
Industry Expert Faculties
Free Demo Class Available
Completed 500+ Batches
Certification Guidance

Authorized Partners

ACTE TRAINING INSTITUTE PVT LTD is the unique Authorised Oracle Partner, Authorised Microsoft Partner, Authorised Pearson Vue Exam Center, Authorised PSI Exam Center, Authorised Partner Of AWS and National Institute of Education (nie) Singapore.

Curriculum

ITIL Training in Coimbatore

Module 1:Key concepts of service management

Service
Utility
Warranty
Customer
User
Service management
Certification scheme and Levels

Module 2: Key concepts of creating value with services

Cost
Value
Organization
Outcome
Output
Risk
Utility/Warranty

Module 3: Key concepts of service relationships

Service offering
Service relationship management
Service provision
Service consumption

Module 4:ITIL guiding principles

Explain the use of the guiding principles
Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate

Module 5: Four dimensions of service management

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes

Module 6: Purpose and components of the ITIL service value system

Describe the ITIL service value system
Understand the activities of the service value chain
Describe the interconnected nature of the service value chain

Module 7: Describe the inputs, outputs and purpose of each value chain activity

Plan
Improve
Engage
Design & transition
Obtain/build
Delivery & support

Module 8:ITIL practices

General Management Practices
Service Management Practices
Technical Management Practices

Module 9: Detailed explanation of the following practices

The continual improvement model
Change control
Incident management
Problem management
Service request management
Service desk
Service level management

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Hands-on Real Time ITIL Projects

Project 1

Business Relationship Management project

This project is a formal approach to understanding, defining, and supporting inter-business activities related to business networking.

Project 2

Demand Management project

This project is a planning methodology used to forecast, plan for and manage the demand for products and services.

Enhance Your Career With Our ITIL Placements

ITIL Placements enhances your employability by validating your expertise in IT service management, opening up opportunities for roles such as IT service manager, process owner, or service desk analyst in various industries worldwide.

Due to the meticulous practise we provide, all of our applicants may be successfully placed in positions.
We also schedule time for our candidates to complete exercise aptitude tests and interview sessions.
We develop notes for each and every one of our applicants, which they can access at any moment via the internet.
With the help of our specialised process placement assistance division, students can find a placement that suits their needs.
We tailor our curriculum to meet the needs and interests of our applicants in order to ensure their complete satisfaction.
We collaborate with firms of all levels, from small businesses to global corporations, to provide students with rewarding ITIL job placement opportunities.
IBM, Accenture, Deloitte, Capgemini, Cognizant, and Wipro are some multinational corporations (MNCs) that leverage Itil technology for their business operations

Recently Placed Students in TOP MNC

IT WAS GREAT LEARNING EXPERIENCE

Sandeep Kumar D ( Software Engineer, Cisco Systems )

It was great learning experience. Trainer had provided relevant examples & truely enjoyed the sessions, I wholeheartedly thank Training & Placement Cell for the constant support

APPRECIATE THE PLACEMENT CELL AT ACTE FOR THE EFFORTS

Vinoth P ( UI Developer, TCS )

I would like to appreciate the placement cell at ACTE for the efforts they made for providing a fair and ample amount of chances to me. boot-camps and extra classes for us to enhance our technical and interpersonal skills.

I FEEL GREAT STUDYING AT ACTE AND GETTING GREAT OPPORTUNITY

Vijeyalakshme kannan ( QA Engineer, Amazon Development Center )

I feel great studying at ACTE and getting great opportunity as well as support from faculties & placement officers. It is dream come true, being an IT engineer

FIRST EVER OPPORTUNITY THAT CAME INTO MY LIFE

Pranav Srinivas ( Software Testing, Capgemini )

My sincere appreciation & gratitude to the Training & Placement Department and all staffs of ACTE for their efforts in imparting quality technical and aptitude training. I am very grateful to them for effectively and sincerely helping me to grab first ever opportunity that came into my life.

GOOD CORPORATE EXPOSURE IS GIVEN TO STUDENTS

Prasanna ( SAP Admin, HCL )

I am very Thankful to the faculties of ACTE as they are very much supportive, helpful and the Placement Cell which is also doing great job by arranging excellent placements of MNCs & good corporate exposure is given to students.

Last 3 Month's Placed Students

ITIL Certification: Elevate Your IT Service Management Career

ITIL certification is a globally recognized credential that validates your knowledge and understanding of IT service management best practices. It demonstrates your proficiency in implementing ITIL processes and principles to enhance service delivery and align IT services with business objectives. Obtaining an ITIL certifications showcases your commitment to professional development and staying updated with industry-standard practices. It provides a competitive edge in the job market and enhances career prospects, opening doors to a wide range of opportunities in IT service management roles.

How can I prepare for an ITIL certification exam?

Familiarize Yourself with the ITIL Framework
Enroll in an Accredited Training Course
Practice with Sample Exams
Study the ITIL Core Publications
Create a Study Plan
Utilize Study Resources
Join Study Groups or Forums

What is the purpose of the ITIL Foundation certification?

The ITIL Foundation certification aims to provide a fundamental understanding of the key concepts, terminology, and processes of the ITIL framework.

How long is the ITIL Foundation certification valid?

The ITIL Foundation certification does not expire and is considered a lifetime qualification. However, it is recommended to stay updated with the latest versions and practices of ITIL through continuous learning and professional development.

list the types of ITIL certifications ?

ITIL Foundation
ITIL Practitioner
ITIL Intermediate
ITIL Expert
ITIL Master

Are there any prerequisites for ITIL certification?

Yes, there are no strict prerequisites for taking the ITIL (Information Technology Infrastructure Library) certification exams. However, it is recommended that candidates have some prior knowledge or experience in IT service management (ITSM) concepts before attempting the certification. This can be gained through training courses or practical experience working in IT service management roles.

Complete Your Course

a downloadable Certificate in PDF format, immediately available to you when you complete your Course

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a physical version of your officially branded and security-marked Certificate.

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ITIL Trainers Guiding Your IT Service Management Journey

Our expert instructors have over nine years of field experience and are highly trained and certified.
Numerous reputable IT businesses have bestowed significant ITIL Training accolades on our training Institute.
Instructors will use genuine projects throughout training sessions because they are specialists who operate in the sector.
ITIL trainers are considerate and helpful. They are always ready to answer to our candidates' questions and clear up any ambiguities.
Our ITIL trainer creates observations and evaluations that are incredibly useful and valuable for the pupils we accept.
Our applicants receive guidance and training from ACTE ITIL Training in Coimbatore, who also provides references to assist them in landing jobs with major MNCs.

ITIL Course Reviews

Our ACTE Coimbatore Reviews are listed here. Reviews of our students who completed their training with us and left their reviews in public portals and our primary website of ACTE & Video Reviews.

Akshaya

Studying

ACTE is the best training institute in Coimbatore for learning new technologies. I completed Itil course here and got placed immediately after my course completion.I feel very fortunate to choose this institution to pursue my course. Trainers here are highly knowledgeable and well experienced. Thanks a lot to the trainers for all the support and placement officer who helped me to get in to a new job.

Bubby Sharma

ITIL

i have been completed ITIL in ACTE, OMR. All topics are covered step by step and some classes are conducted practical based. So I can learn easily. Especially trainers are good & friendly manner any doubts we can ask at the time he explained with an example for all our queries. Definitely, everyone gets interested in the First day itself. I especially Thanks for my Trainer and ACTE for my Career growth.

Parthiban

ITIL

I have attended the ITIL course in ACTE, Chennai. Savitha Ma'am is a very knowledgeable Java teacher who clearly knows the best way to help... She covered the concepts very clearly and helped us to work on them through simple examples. All Presentations are very good. The Course Material is truly great, and Good thing is that you will get Real time Project Explanation with Case Studies... I would recommend anyone to take up the course....... & and placement is good. thanks.

Savitha

ITIL

I am Savitha. I have completed the ITIL course in ACTE Training institute in Coimbatore. The teaching is good and they conduct weekly tests, which Is one of the good things. I recommend the ACTE institute for best coaching.

Mohitha Priya

ITIL

Very nice initiative for the whole team for your valuable free training to all the candidates who are all searching for a job. Take this opportunity and get a job, And share with your friends as well. Thanks, ACTE for this opportunity .....

More Review

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ITIL Course FAQs

Looking for better Discount Price?

Call now: +91 93833 99991 and know the exciting offers available for you!

Does ACTE provide placement?

ACTE is the Legend in offering placement to the students. Please visit our Placed Students List on our website
We have strong relationship with over 700+ Top MNCs like SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc.
More than 3500+ students placed in last year in India & Globally
ACTE conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
85% percent placement record
Our Placement Cell support you till you get placed in better MNC
Please Visit Your Student Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions

Is ACTE certification good?

ACTE

Certificate

Certification is Accredited by all major Global Companies
ACTE is the unique Authorized Oracle Partner, Authorized Microsoft Partner, Authorized Pearson Vue Exam Center, Authorized PSI Exam Center, Authorized Partner Of AWS and National Institute of Education (NIE) Singapore

Work On Live Projects?

The entire ITIL training has been built around Real Time Implementation
You Get Hands-on Experience with Industry Projects, Hackathons & lab sessions which will help you to Build your Project Portfolio
GitHub repository and Showcase to Recruiters in Interviews & Get Placed

Who are the Trainers?

All the instructors at ACTE are practitioners from the Industry with minimum 9-12 yrs of relevant IT experience. They are subject matter experts and are trained by ACTE for providing an awesome learning experience.

What if I miss one (or) more class?

No worries. ACTE assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.

What are the modes of training offered for this ITIL Course?

We offer this course in “Class Room, One to One Training, Fast Track, Customized Training & Online Training” mode. Through this way you won’t mess anything in your real-life schedule.

Why Should I Learn ITIL Course At ACTE?

ITIL Course in ACTE is designed & conducted by ITIL experts with 10+ years of experience in the ITIL domain
Only institution in India with the right blend of theory & practical sessions
In-depth Course coverage for 60+ Hours
More than 50,000+ students trust ACTE
Affordable fees keeping students and IT working professionals in mind
Course timings designed to suit working professionals and students
Interview tips and training
Resume building support
Real-time projects and case studies

Can I Access the Course Material in Online?

Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question.

What certification will I receive after course completion?

You will receive ACTE globally recognized course completion certification Along with National Institute of Education (NIE), Singapore.

How Old Is ACTE?

We have been in the training field for close to a decade now. We set up our operations in the year 2009 by a group of IT veterans to offer world class IT training & we have trained over 50,000+ aspirants to well-employed IT professionals in various IT companies.

What Will Be The Size Of A ITIL Batch At ACTE?

We at ACTE believe in giving individual attention to students so that they will be in a position to clarify all the doubts that arise in complex and difficult topics. Therefore, we restrict the size of each ITIL batch to 5 or 6 members

Will I Be Given Sufficient Practical Training In ITIL?

Our courseware is designed to give a hands-on approach to the students in ITIL. The course is made up of theoretical classes that teach the basics of each module followed by high-intensity practical sessions reflecting the current challenges and needs of the industry that will demand the students’ time and commitment.

How Do I Enroll For The ITIL Course At ACTE?

You can contact our support number at +91 93800 99996 / Directly can do by ACTE.in's E-commerce payment system Login or directly walk-in to one of the ACTE branches in India

Course Syllabus

ITIL Certification: Elevate Your IT Service Management Career

ITIL certification is a globally recognized credential that validates your knowledge and understanding of IT service management best practices. It demonstrates your proficiency in implementing ITIL processes and principles to enhance service delivery and align IT services with business objectives. Obtaining an ITIL certifications showcases your commitment to professional development and staying updated with industry-standard practices. It provides a competitive edge in the job market and enhances career prospects, opening doors to a wide range of opportunities in IT service management roles.

How can I prepare for an ITIL certification exam?

Familiarize Yourself with the ITIL Framework
Enroll in an Accredited Training Course
Practice with Sample Exams
Study the ITIL Core Publications
Create a Study Plan
Utilize Study Resources
Join Study Groups or Forums

What is the purpose of the ITIL Foundation certification?

The ITIL Foundation certification aims to provide a fundamental understanding of the key concepts, terminology, and processes of the ITIL framework.

How long is the ITIL Foundation certification valid?

The ITIL Foundation certification does not expire and is considered a lifetime qualification. However, it is recommended to stay updated with the latest versions and practices of ITIL through continuous learning and professional development.