Syllabus of Oracle Service Cloud Integration and Development Certification Online Training
Module 1: Custom Objects
Module 2: Connect Common Object Model (CCOM)
Module 3: RightNow Object Query Language (ROQL)
Module 4: Customer Portal (CP) Basic Editing
Module 5: Customer Portal Look and Feel
Module 6: Customer Portal Standard and Syndicated Widgets
Module 7: Customer Portal Custom Widgets
Module 8: Customer Portal Models and Controllers
Module 9: Customer Portal Building Widgets with Controller Logic
Module 10: Connect Web Services for SOAP (CWSS)
Module 11: Connect Web Services for SOAP Advanced
Module 12: Connect REST API
Module 13: Connect REST API Using in Code
Module 14: Custom Processes
Module 15: Hooks
Module 16: Single Sign On (SSO)
Module 17: Service Console (Desktop) Add-Ins Overview
Module 18: Service Console Add-Ins Writing an Add-In
Module 19: Mobile
Module 20: Integration with External Systems
Module 21: Accessibility Awareness
Module 22: Security Risk Mitigation