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CRM Certification Online Training

Rated #1 Recognized as the No.1 Institute for CRM Certification Online Training

Enroll in CRM Certification Online Training to enhance your expertise with expert-led guidance. Develop expertise in building strong customer relationships and optimizing business growth through CRM

Completing our CRM course will equip students with the necessary knowledge and skills to manage customer relationships, streamline sales processes, and improve customer satisfaction. Key topics include CRM software implementation, customer data management, sales automation, and service strategies.

Benefit from affordable training with placement support.
Gain hands-on experience in CRM solutions management.
Join in CRM Certification today and boost your career prospects!
Master CRM fundamentals with an industry-recognized curriculum.
Unlock a wide range of career opportunities with top multinational companies.
Stay ahead of industry trends and leverage the latest CRM technologies to drive business.

Job Assistance

1,200+ Enrolled

In collaboration with

65+ Hrs.

Duration

Online/Offline

Format

LMS

Life Time Access

10k+ Placed Students Download Curriculum Interview Questions

Quality Training With Affordable Fee

⭐ Fees Starts From

INR ~~38,000~~

INR 18,500

Our Hiring Partners

Get the Impactful, Using Customer Relationship Management CRM Online Training

The Using Customer Relationship Management CRM training course teaches NetSuite Customer Relationship Management CRM procedures and duties.
This training session will teach you how to accomplish a particular CRM activity in NetSuite, as well as suggested recommendations, best practises, and essential considerations to ensure you utilise NetSuite efficiently.
An CRM programme allows owners to keep track of every conversation they have with potential customers or clients.
Our ACTE Training course strives to provide high-quality training that combines foundational understanding of essential ideas with a hands-on approach.
Thorough training enables the extension of knowledge in this broad subject, allowing for the completion of normal tasks.
ACTE assists candidates in gaining certifications via our enterprise-focused curriculum.

Your IT Career Starts Here

550+ Students Placed Every Month!

Get inspired by their progress in the Career Growth Report.

Other Categories Placements

Non-IT to IT (Career Transition) 2371+
Diploma Candidates3001+
Non-Engineering Students (Arts & Science)3419+
Engineering Students3571+
CTC Greater than 5 LPA4542+
Academic Percentage Less than 60%5583+
Career Break / Gap Students2588+

Top Placement Record

Upcoming Batches For Classroom and Online

Weekdays

01 - Dec - 2025

08:00 AM & 10:00 AM

Weekdays

03 - Dec - 2025

08:00 AM & 10:00 AM

Weekends

06 - Dec - 2025

(10:00 AM - 01:30 PM)

Weekends

07 - Dec - 2025

(09:00 AM - 02:00 PM)

Can't find a batch you were looking for?

INR 18,500

INR ~~38,000~~

OFF Expires in

BOOK A FREE DEMO CLASS

What’s included ?

📊 Free Aptitude and Technical Skills Training

Learn basic maths and logical thinking to solve problems easily.
Understand simple coding and technical concepts step by step.
Get ready for exams and interviews with regular practice.

🛠️ Hands-On Projects

Work on real-time projects to apply what you learn.
Build mini apps and tools daily to enhance your coding skills.
Gain practical experience just like in real jobs.

🧠 AI Powered Self Interview Practice Portal

Practice interview questions with instant AI feedback.
Improve your answers by speaking and reviewing them.
Build confidence with real-time mock interview sessions.

🎯 Interview Preparation For Freshers

Practice company-based interview questions.
Take online assessment tests to crack interviews
Practice confidently with real-world interview and project-based questions.

🧪 LMS Online Learning Platform

Explore expert trainer videos and documents to boost your learning.
Study anytime with on-demand videos and detailed documents.
Quickly find topics with organized learning materials.

Curriculum

Syllabus of Using Customer Relationship Management (CRM) Certification Online Training

Module 1: Introduction

Personalizing Home Dashboard for CRM Tasks

Module 2: Setting Up Sales Preferences

Creating an Online Lead Form
Setting Up Sales Rules
Setting Up Sales Territories
Establishing Quotas
Creating a Forecast
Setting Up Commissions

Module 3: Managing Contacts and Activities

Creating a New Contact
Creating a New Lead
Creating a New Prospect
Creating a New Customer
Creating and Managing Activities
Managing Customer Interactions
Creating Email Templates
Sending an Email and using Email Templates

Module 4: Working with Leads and Prospects

Creating an Opportunity from the Customer Record
Converting a Lead to a Prospect
Creating a Quote from the Prospect Record
Printing and Emailing a Quote Estimate
Managing Multiple Quotes for Forecasting
Managing Opportunities Pipeline

Module 5: Managing Sales Transactions

Creating a Sales Order from the Quote
Approving and Billing a Sales Order
Creating a Cash Sale

Module 6: Reporting

Working with CRM Reports
Reviewing Sales Reports
Reviewing Order Status Reports

Show Less

Course Objectives

What exactly is Customer Relationship Management (CRM) Certification Online Training?

The Customer Relationship Management (CRM) training course is designed to teach you how to use NetSuite CRM processes and tasks. This training class will teach you how to accomplish a specific CRM task in NetSuite, as well as discuss recommended tips, best practises, and key points to ensure you get the most out.

Who is the Customer Relationship Management's Target Audience?

Anyone in a sales position who is in charge of direct selling or the CRM sales life cycle.

Are there any prerequisites for this online course?

Computer Fundamentals.

What Types of Customer Relationship Management are there?

Collaborative
Operational
Analytical

What are the Steps that make up the CRM Process?

Make people aware of your brand.
Obtain leads.
Convert prospects into paying consumers.
Deliver exceptional client service.
Encourage upsells.

List the Objectives of Customer Relationship Management of this Training.

Introduction
Setting Up Sales Preferences
Working with Leads and Prospects
Reporting
Managing Contacts and Activities
Managing Sales Transactions

Can you explain the Features of Customer Relationship Management?

Customers Needs
Customers Response
Customer Satisfaction
Customer Loyalty
Customer Retention
Customer Complaints
Customer Service

What is the Origin of CRM in Online Training?

The concept that consumers, rather than audience members, are the true assets.
The emergence of one-to-one transactions.
No human effort and extensive use of software and technologies to keep important information.
The realisation of the advantages of using data proactively rather than reactively.
The transition from a transactional to a relationship-based business model.

What importance does customer relationship management play in your business?

CRM aids firms in streamlining procedures, strengthening customer relationships, increasing sales, improving customer service, and boosting profits.

How is your CRM Career going?

It is an office-based career in which professionals conduct marketing research, educate workers, and meet with customers.

How much does a Customer Relationship Manager make on Average?

In India, the average income for a Customer Relations Manager (CRM) is 3,60,668 rupees. Customer Service Officers earn an average of $248,838 a year.

Is Customer Relationship Management (CRM) still relevant?

Customer Relationship Management (CRM) has surpassed other programming languages including Java, C, C++, and others. Over the course of 25 years, Customer Relationship Management (CRM) has risen to the top of the industry, making it the fastest-growing language. Not only that, but with the inclusion of other technology, it has a bright future. In the coming days, data science, AI, and machine learning will have a bigger role to play in Customer Relationship Management (CRM)

Overview of Using Customer Relationship Management (CRM) Online Training

ACTE Customer Relationship Management (CRM) training course is designed to teach you how to use NetSuite CRM processes and tasks. This training class will teach you how to accomplish a specific CRM task in NetSuite, as well as discuss recommended tips, best practices, and key points to ensure you get the most out of NetSuite.

Additional Info

Why it is crucial to learn about Using Customer Relationship Management (CRM) ....

Using Customer Relationship Management (CRM) is a simple programming language like HTML, CSS, And JS it utilize in software development besides the web developing process. Using Customer Relationship Management (CRM) is mild to learn an in-demand coding language that can increase the chances of getting you hired and income in a matter of months. It can be familiar for the things as follows:

Software developing application for desktop
Server-side or Back end web app development
Performing the mathematical computations and big data processing
Utilize to create the scripts for system like instructing the computer to perform some tasks.

Why Using Customer Relationship Management (CRM) is simple to adopt for beginners...

Using Customer Relationship Management (CRM) is familiar for two main reasons that can handle an advanced level of tasks. Using Customer Relationship Management (CRM) code syntax uses English keywords and makes it easy to understand for anyone and get started with the language. Using Customer Relationship Management (CRM) can achieve the thing within a simple line of code. The fact is that Using Customer Relationship Management (CRM) is a very beginner-friendly language. It fits a wide range of users that include Beginning coders, Web and mobile app developers, Software engineers, Data Scientists and anyone else working with or learning about computer programming.

Learning Outcomes of ACTE Using Customer Relationship Management (CRM) Course

In this Using Customer Relationship Management (CRM) training course, the students get the best Methodology of handling the Using Customer Relationship Management (CRM) frameworks : Full-Stack Framework : It is the single stop solution for developers it acquires Form generators, form validation, and template layouts. Microframework : These are lightweight frameworks so, developers using them to add huge code and additional requirements manually. Asynchronous Framework : It handling a large set of concurrent connections with the help of the programming language asyncio library. Django : Django is one of the most popular web development frameworks for developing Using Customer Relationship Management (CRM) applications and follows the DRY (Don’t Repeat Yourself) principle. Bottle : It developed for building APIs it creates a single source file for every application. It did not deal with any dependencies to crafting the small web applications. Flask : Flask allows the developers to build a solid web application from where it is possible to use any variety of extensions required. Within this training, the students can also accommodate the trending concepts of Using Customer Relationship Management (CRM) like pandas, Tableau etc Libraries and Frameworks

Using Customer Relationship Management (CRM) is an open gateway to a vast source of frameworks, libraries and modules that can bring your creativity to light. It has got ‘superior frameworks’.

Frameworks are secure, fast and easy to use. Most of the developers prefer these frameworks as their use leads to shorter development time setup the environment.

Learning Benefits

It is an impactful and cost-effective programming language.
It Opens lots of Job Opportunites in the industry.
It collaborated with many trending technologies like AI, Machine learning and Big Data concepts etc.
It supports the user in offering some simple implementation of libraries and frameworks features.

Need customized curriculum?

Hands-on Real Time Using Customer Relationship Management (CRM) Projects

Project 1

Creating a Forecast Project

When you make a forecast, Excel creates a new worksheet with a table of historical and predicted values as well as a chart that displays the data.

Project 2

Creating a Cash Sale

A cash sale occurs when a customer pays for goods or services immediately upon delivery. There is no creation of an account receivable.

Our Top Hiring Partner for Placements

ACTE offers placement opportunities as add-on to every student / professional who completed Customer Relationship Management(CRM) Online Training. Some of our students are working in these companies listed below.

ACTE CRM Placement Training is a 35-hour program that educates students on how to give the finest possible business solutions.
Our Customer Relationship Management (CRM) Placement Training locations provide a great learning atmosphere with all of the resources you'll need.
We completed Placement Training for over 300 students in the preceding five months, with good feedback and placements.
To mention a few, our instructors have worked are Infosys, ICS, Accenture, Digient, Wipro, etc.,
Placement Certified experts with strong real-world project experience are ACTE Trainers.
The ACTE Placement Team organizes a Group Discussion on the topic at the end of the course, and Exams and Conferences must be scheduled to assess the Candidate's ability.

Get Certified By Using Customer Relationship Management (CRM) & Industry Recognized ACTE Certificate

Acte Certification is Accredited by all major Global Companies around the world. We provide after completion of the theoretical and practical sessions to fresher's as well as corporate trainees.

Our certification at Acte is accredited worldwide. It increases the value of your resume and you can attain leading job posts with the help of this certification in leading MNC's of the world. The certification is only provided after successful completion of our training and practical based projects.

Complete Your Course

a downloadable Certificate in PDF format, immediately available to you when you complete your Course

Get Certified

a physical version of your officially branded and security-marked Certificate.

Get Certified

About Experienced Using Customer Relationship Management (CRM) Trainer

ACTE Customer Relationship Management Trainers have a minimum of 12 years of experience in the business.
Our Specialist Trainers have coached individuals in worldwide projects as well as participated in national and international endeavors.
Over 25 batches of students have been directly instructed by ACTE's professional Customer Relationship Management educators.
To help you enhance your technical skills, our teachers will provide you with the greatest hands-on instruction possible.
The professional experience of academics is regularly used to provide career advice and support.
Our skilled specialists will also conduct one-on-one sessions, group discussions, real-world projects, assignments, and other educational activities.
Our trainers' expertise will benefit our Customer Relationship Management students' soft talents, such as communication, leadership, cooperation, and interpersonal skills.

Authorized Partners

ACTE TRAINING INSTITUTE PVT LTD is the unique Authorised Oracle Partner, Authorised Microsoft Partner, Authorised Pearson Vue Exam Center, Authorised PSI Exam Center, Authorised Partner Of AWS .

Course Syllabus

Get Training Quote for Free

Class Room
Online

Career Support

Placement Assistance

Exclusive access to ACTE Job portal

Mock Interview Preparation

1 on 1 Career Mentoring Sessions

Career Oriented Sessions

Resume & LinkedIn Profile Building

We Offer High-Quality Training at The Lowest Prices.

Affordable, Quality Training for Freshers to Launch IT Careers & Land Top Placements.

Call Course Advisor

What Makes ACTE Training Different?

Feature

ACTE Technologies

Other Institutes

Affordable Fees

Competitive Pricing With Flexible Payment Options.

Higher Fees With Limited Payment Options.

Industry Experts

Well Experienced Trainer From a Relevant Field With Practical Training

Theoretical Class With Limited Practical

Updated Syllabus

Updated and Industry-relevant Course Curriculum With Hands-on Learning.

Outdated Curriculum With Limited Practical Training.

Hands-on projects

Real-world Projects With Live Case Studies and Collaboration With Companies.

Basic Projects With Limited Real-world Application.

Certification

Industry-recognized Certifications With Global Validity.

Basic Certifications With Limited Recognition.

Placement Support

Strong Placement Support With Tie-ups With Top Companies and Mock Interviews.

Basic Placement Support

Industry Partnerships

Strong Ties With Top Tech Companies for Internships and Placements

No Partnerships, Limited Opportunities

Batch Size

Small Batch Sizes for Personalized Attention.

Large Batch Sizes With Limited Individual Focus.

LMS Features

Lifetime Access Course video Materials in LMS, Online Interview Practice, upload resumes in Placement Portal.

No LMS Features or Perks.

Training Support

Dedicated Mentors, 24/7 Doubt Resolution, and Personalized Guidance.

Limited Mentor Support and No After-hours Assistance.

Using Customer Relationship Management (CRM) Course FAQs

Looking for better Discount Price?

Call now: +91-7669 100 251 and know the exciting offers available for you!

Does ACTE provide placement?

ACTE is the Legend in offering placement to the students. Please visit our Placed Students List on our website
We have strong relationship with over 700+ Top MNCs like SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc.
More than 3500+ students placed in last year in India & Globally
ACTE conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
85% percent placement record
Our Placement Cell support you till you get placed in better MNC
Please Visit Your Student Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions

Is ACTE certification good?

ACTE

Certificate

Certification is Accredited by all major Global Companies
ACTE is the unique Authorized Oracle Partner, Authorized Microsoft Partner, Authorized Pearson Vue Exam Center, Authorized PSI Exam Center, Authorized Partner Of AWS

Work On Live Projects?

The entire Using Customer Relationship Management (CRM) training has been built around Real Time Implementation
You Get Hands-on Experience with Industry Projects, Hackathons & lab sessions which will help you to Build your Project Portfolio
GitHub repository and Showcase to Recruiters in Interviews & Get Placed

Who are the Trainers?

All the instructors at ACTE are practitioners from the Industry with minimum 9-12 yrs of relevant IT experience. They are subject matter experts and are trained by ACTE for providing an awesome learning experience.

What if I miss one (or) more class?

No worries. ACTE assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.

What are the modes of training offered for this Using Customer Relationship Management (CRM) Course?

We offer this course in “Class Room, One to One Training, Fast Track, Customized Training & Online Training” mode. Through this way you won’t mess anything in your real-life schedule.

Why Should I Learn Using Customer Relationship Management (CRM) Course At ACTE?

Using Customer Relationship Management (CRM) Course in ACTE is designed & conducted by Using Customer Relationship Management (CRM) experts with 10+ years of experience in the Using Customer Relationship Management (CRM) domain
Only institution in India with the right blend of theory & practical sessions
In-depth Course coverage for 60+ Hours
More than 50,000+ students trust ACTE
Affordable fees keeping students and IT working professionals in mind
Course timings designed to suit working professionals and students
Interview tips and training
Resume building support
Real-time projects and case studies

Can I Access the Course Material in Online?

Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question.

What certification will I receive after course completion?

You will receive ACTE globally recognized course completion certification Along with project experience, job support, and lifetime resources.

How Old Is ACTE?

We have been in the training field for close to a decade now. We set up our operations in the year 2009 by a group of IT veterans to offer world class IT training & we have trained over 50,000+ aspirants to well-employed IT professionals in various IT companies.

What Will Be The Size Of A Using Customer Relationship Management (CRM) Batch At ACTE?

We at ACTE believe in giving individual attention to students so that they will be in a position to clarify all the doubts that arise in complex and difficult topics. Therefore, we restrict the size of each Using Customer Relationship Management (CRM) batch to 5 or 6 members

Will I Be Given Sufficient Practical Training In Using Customer Relationship Management (CRM) ?

Our courseware is designed to give a hands-on approach to the students in Using Customer Relationship Management (CRM) . The course is made up of theoretical classes that teach the basics of each module followed by high-intensity practical sessions reflecting the current challenges and needs of the industry that will demand the students’ time and commitment.

How Do I Enroll For The Using Customer Relationship Management (CRM) Course At ACTE?

You can contact our support number at +91 76691 00251 / Directly can do by ACTE.in's E-commerce payment system Login or directly walk-in to one of the ACTE branches in India