ITIL Operational Support and Analysis (OSA) Course in Brisbane | Updated 2025
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ITIL Intermediate Operational Support And Analysis (OSA) Training in Brisbane

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  • Experienced lecturing with popular and real-time projects.
  • Tenacity Way to Student’s Portal, Videos & Top MNC Interview Question.
  • Endurable Fee structures with well-organized by Industrial ITIL Intermediate OSA Expert.
  • Most desirable Preparation for interview Preparation Techniques in ITIL Intermediate OSA.
  • Delivered More than 12402+ Students Trained & 350+ Recruiting Clients.
  • Next ITIL Intermediate OSA Batch to Begin this week – Enroll Your Name Now!

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Fee INR 18000

INR 14000

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  • Case Studies and Projects 8+

  • Hours of Training 45+

  • Placement Assurance 100%

  • Expert Support 24/7

  • Support & Access Lifetime

  • Certification Yes

  • Skill Level All

  • Language All

Get Our Resourceful ITIL Intermediate OSA Course

  • The ITIL intermediate service operation and Analysis certification course delve into IT services, strategic assets, risks, difficulties, and budgetary constraints in an ITSM context. It enables IT teams and businesses to maintain and preserve their service offerings' credibility.
  • The Service Operations course is designed to ensure that businesses provide adequate resources to their customers.
  • ACTE ITIL intermediate service operation and analysis training add value by utilizing experienced experts and real-world scenarios for improved learning.
  • The ITIL SOA certification training program is intended to give students a thorough understanding of provisioning, supporting, and delivering IT services in accordance with the most recent principles. It is a popular ITSM framework module that earns 3 ITIL credits, which can be applied toward the 17 credits required for ITIL Expert Certification.
  • In the broader IT sector, there is an increasing demand for trained specialists in the ITIL SOA module. Professional certification can lead to positions such as service delivery manager, incident manager, service engineer, and quality consultant, to name a few.
  • Concepts: Introduction to Schema, Changing Datatypes Of Elements In Schema, Validating Maps (Schema), Debugging & Exceptions, Flat Files, Power shell Scripting.
  • Classroom Batch Training
  • One To One Training
  • Online Training
  • Customized Training
  • Enroll Now

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+91-7669 100 251
Other Categories Placements
  • Non-IT to IT (Career Transition) 2371+
  • Diploma Candidates3001+
  • Non-Engineering Students (Arts & Science)3419+
  • Engineering Students3571+
  • CTC Greater than 5 LPA4542+
  • Academic Percentage Less than 60%5583+
  • Career Break / Gap Students2588+
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Upcoming Batches

28-Apr-2025
Mon-Fri

Weekdays Regular

08:00 AM & 10:00 AM Batches

(Class 1Hr - 1:30Hrs) / Per Session

30-Apr-2025
Mon-Fri

Weekdays Regular

08:00 AM & 10:00 AM Batches

(Class 1Hr - 1:30Hrs) / Per Session

03-May-2025
Sat,Sun

Weekend Regular

(10:00 AM - 01:30 PM)

(Class 3hr - 3:30Hrs) / Per Session

04-May-2025
Sat,Sun

Weekend Fasttrack

(09:00 AM - 02:00 PM)

(Class 4:30Hr - 5:00Hrs) / Per Session

    Hear it from our Graduate

     

    Job Oriented Modules Covered in ITIL INTERMEDIATE OPERATIONAL SUPPORT AND ANALYSIS (OSA) Training Certification

    Course Objectives

    • Have a solid grasp on service transition and the concepts that support it.
    • It is necessary to comprehend the supervisory and management aspects of ITIL (OSA) Value procedures.
    • Understand how high-level stakeholders act and how to communicate with them.
    • Understand the structure of the organisation, as well as the roles and responsibilities related with service transfer.
    • Recognize service transformation's technological characteristics.

    How will be the Modules with ITIL Intermediate Operational Support And Analysis (OSA)?

    The ITIL Intermediate OSA module is an ITIL certification that focuses on OSA process strategy, implementation, and optimization. This course will teach you how to apply key practices that support the service management lifecycle, as well as how to effectively execute and deploy specific ITIL procedures in real-time and prepare for the ITIL OSA certification test.
    The ITIL (OSA) Value Foundation' requires no prior expertise, making it suitable for professionals just starting in ITSM. However, to complete ITIL (OSA) Value Intermediate, one must first be certified in ITIL (OSA) Value Foundation. A minimum of 17 credits in expertise is also required for ITIL (OSA) Value MALC and ITIL (OSA) Value specialists.
    IT professionals, business managers, and business process owners will all benefit from this Course. ITIL Intermediate OSA Certification also provides a valuable boost to your resume as a configuration manager, availability manager, system software manager, applications support manager, IT operations manager, network control and operation manager, database administrator, problem manager, or network support.
    Your ITIL (OSA) Value certification could be a big asset to your resume. The ITIL (OSA) Value foundation credential demonstrates to a future leader that the individual holding it has gone to the trouble of confirming their knowledge of ITIL (OSA) Value and IT service management (ITSM). ITIL (OSA) Value's shared structure and methodology have piqued the interest of a wide range of enterprises.
    ITIL Intermediate Operational Support And Analysis (OSA) Value model is in high demand, and practically every IT business is implementing it. It's a well-known framework created by several companies. A growing number of enterprises and industries are anticipating the ITIL (OSA) Value framework and have begun to implement ITIL (OSA) Value techniques. ITIL (OSA) Value foundation-certified professionals are in high demand in the e-business world.
    ITIL Framework and Process Comprehension. As best practices for ITS services management, the ITIL framework and processes were developed.
    • It teaches professionals how to deal with outages and faults in ITIL service.
    • When all resources are utilized, a person's way becomes more efficient.
    • It improves service quality and client satisfaction.
    • It makes the setup more versatile, flexible, and scalable, as well as more adaptive to changes in the business.
    • External alterations are safeguarded by IT service and business processes that have been optimized.

    What are the Functional areas a ITIL Professional can Enhance their Career?

    The ITIL Certificate in Operational Support and Analysis is designed to enable certificate holders to use OSA practices in the resolution and support of the service management lifecycle, specifically in the ITIL process, role, and function areas listed below,
    • Management of events
    • Management of incidents
    • Fulfillment of requests
    • Controlling access
    • Desk of customer service
    • Management of technical resources
    • Management of IT operations

    What will i gain at the end of ITIL (OSA) Certification Course?

    • Any detectable or discernable incident that has relevance for the management of the IT infrastructure or the delivery of an IT service is defined as event management.
    • Incident management, which has the capacity to quickly restore services to regular operations while adhering to agreed-upon service levels.
    • Request fulfilment is the process of fulfilling a request for standard services that business employees can utilise to improve their productivity or the quality of business services and goods.
    • Problem management is the process of preventing problems and incidents from occurring, eliminating reoccurring incidents, and limiting the impact of unavoidable incidents.
    • Access management allows authorised users to use a service while prohibiting non-authorized users from doing so.
    • The entire IT lifecycle is your responsibility.
    • Create strategies, policies, and procedures.
    • Ascertain that the services offered are of the greatest possible quality. Keep track of critical performance indicators.
    • Ensure that services continue to improve.

    Who are those professionals get benefited with ITIL (OSA) Online Training?

      The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:
    • Configuration Manager
    • Availability Manager
    • System Software
    • Applications Support
    • IT Operations Manager
    • Network Control and Operation
    • Database Administrator
    • Problem Manager
    • Network Support

    Will i get enough Practical Sessions with ITIL Intermediate Operational Support And Analysis (OSA) Course in Brisbane?

    In order to facilitate events, occasions, requests and problems, access, technical, IT operations, and application management it concentrates the Module on the practical application of OSA practices. These are practical skills that will teach the learners and individuals how to manage the daily operation of IT Service and how to deliver and support services for customers in the ITIL process.
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    Overview of ITIL Intermediate Operational Support And Analysis (OSA) Training in Brisbane

    This ITIL certification introduces students to ITIL 4, the most recent edition of the ITIL test, to better understand and develop an IT-enabled organization. This ITIL V4 certification program will assist you in comprehending the ideas, languages, best practices, and procedures used in the ITIL 4 lifecycle. The goal of this Training module, as well as the related exam and certificate, is to teach, test, and validate knowledge of industry practices in service management as specified in the ITIL Service Lifecycle core books.

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    Key Features

    ACTE offers ITIL Intermediate OSA Training in more than 27+ branches with expert trainers. Here are the key features,
    • 40 Hours Course Duration
    • 100% Job Oriented Training
    • Industry Expert Faculties
    • Free Demo Class Available
    • Completed 500+ Batches
    • Certification Guidance

    Authorized Partners

    ACTE TRAINING INSTITUTE PVT LTD is the unique Authorised Oracle Partner, Authorised Microsoft Partner, Authorised Pearson Vue Exam Center, Authorised PSI Exam Center, Authorised Partner Of AWS .

    Curriculum

    Syllabus of ITIL INTERMEDIATE OPERATIONAL SUPPORT AND ANALYSIS (OSA) Training
    Module 1: Service Operation Practices
    • Business Value of Operational Support and Analysis
    • Scope of Operational Support and Analysis Processes and Functions
    • How Operational Support and Analysis Activities Support the Service Lifecycle
    • Optimizing Service Operation Performance
    Module 2: Event Management Process
    • Purpose, Objectives, and Scope
    • Business Value
    • Policies, Principles, and Basic Concepts
    • Process Activities, Methods, and Techniques
    • Triggers, Inputs, and Outputs
    • CSFs and KPIs
    • Information Management within the Event Management Process
    • Challenges and Risks
    Module 3: Incident Management Process
    • Purpose, Objectives, and Scope
    • Business Value
    • Policies, Principles, and Basic Concepts
    • Process Activities, Methods, and Techniques
    • Triggers, Inputs, and Outputs
    • CSFs and KPIs
    • Information Management within the Incident Management Process
    • Challenges and Risks
    Module 4: Problem Management Process
    • Purpose, Objectives, and Scope
    • Business Value
    • Policies, Principles, and Basic Concepts
    • Process Activities, Methods, and Techniques
    • Triggers, Inputs, and Outputs
    • CSFs and KPIs
    • Information Management within the Problem Management Process
    • Challenges and Risks
    Module 5: Request Fulfillment Process
    • Purpose, Objectives, and Scope
    • Business Value
    • Policies, Principles, and Basic Concepts
    • Process Activities, Methods, and Techniques
    • Triggers, Inputs, and Outputs
    • CSFs and KPIs
    • Information Management within the Request Fulfillment Process
    • Challenges and Risks
    Module 6: Access Management Process
    • Purpose, Objectives, and Scope
    • Business Value
    • Policies, Principles, and Basic Concepts
    • Process Activities, Methods, and Techniques
    • Triggers, Inputs, and Outputs
    • CSFs and KPIs
    • Information Management within the Access Management Process
    • Challenges and Risks
    Module 7: Service Desk Function
    • Service Desk Role
    • Objectives
    • Different Service Desk Organizational Structures
    • Service Desk Staffing Considerations
    • Measuring Service Desk Performance
    • Issues and Safeguards to Consider When Outsourcing the Service Desk
    Module 8: Common Operational Support and Analysis Functions
    • Role, Objectives, and Activities of Technical Management, IT Operations Management, and Applications Management Functions
    Module 9: Improving Operational Support and Analysis
    • Relationship Between Business Goals and Metrics to Measure Operational Performance
    • Service and Process Measurement Frameworks
    • Rules and Policies for Creating a Successful Reporting Framework
    • How Operational Support and Analysis Practices Support Continual Service Improvement
    Module 10: Technology and Implementation Considerations
    • Generic Technology Requirements
    • Evaluation Criteria for Technology and Tools for Process Implementation
    • Project, Risk, and Staffing Practices for Process Implementation
    • Challenges, Risks, and CSFs for Implementing Practices and Processes
    • Planning and Implementing Service Management Technologies
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    Show Less
    Need customized curriculum?

    Hands-on Real Time ITIL INTERMEDIATE OSA Projects

    Project 1
    Request Fulfilment Project

    Request fulfillment undertaking is the manner that manages carrier requests thru their lifecycle.

    Project 2
    Application Management Lifecycle Project

    It defines utility necessities to the layout of the utility, build, test, and deployment to production.

    Project 3
    ITIL Incident management Project

    Incident control is the exercise of minimizing the poor effect of incidents with the aid of using restoring everyday carrier operations.

    Project 4
    Service Desk Project

    This executes the incident control and requests achievement approaches to repair everyday carriers to customers as speedy as possible.

    Our Top Hiring Partner for Placements

      ACTE offers placement opportunities as an add-on to every student / professional who completed our classroom or Online ITIL Intermediate Operational Support And Analysis (OSA) Training in Brisbane. Some of our students are working in these companies listed below.
    • The ACTE ITIL Intermediate Operational Support And Analysis Placement Team will have a Group Discussion on the subject, and Exams and Conferences will be scheduled to assess the Candidate's ability.
    • Students in ACTE Placement are taught how to update their resumes to meet the demands of today's employers.
    • All learners who complete Our ITIL Intermediate Operational Support And Analysis Placement Training at a higher level of online certification are eligible for ACTE ownership.
    • You will not only benefit from people placement certification and the above-mentioned concepts but you will also be involved with the most delicate systems.
    • ACTE worked with teams from Accenture, Google, CTS, TCS, and other companies to develop turrets. It increases our students' chances of success in major Multinational Corporations.
    • If a varsity student has finished 65 percent of the Practice route curriculum, we may participate in negotiation sessions with them and advance them to Face to Face Communication.

    Get Certified By ITIL Intermediate OSA & Industry Recognized ACTE Certificate

    Acte Certification is Accredited by all major Global Companies around the world. We provide after completion of the theoretical and practical sessions to fresher's as well as corporate trainees. Our certification at Acte is accredited worldwide. It increases the value of your resume and you can attain leading job posts with the help of this certification in leading MNC's of the world. The certification is only provided after successful completion of our training and practical based projects.

    Complete Your Course

    a downloadable Certificate in PDF format, immediately available to you when you complete your Course

    Get Certified

    a physical version of your officially branded and security-marked Certificate.

    Get Certified

    About Experienced ITIL Intermediate Operational Support And Analysis Trainer

    • ACTE ITIL Intermediate Operational Support And Analysis Training Trainers are highly qualified individuals with 7+ years of experience in their respective disciplines who work for major global businesses.
    • ITIL Intermediate Operational Support And Analysis Trainers have a large number of keep efforts that they may use for a range of goals throughout Training sessions since they are all Training space operating pros.
    • To mention a few, our teachers have worked with Cognizant, Dell, Infosys, IBM, L&T InfoTech, TCS, and HCL Technologies.
    • Trainers use the worker Referral Chartering strategy to assist individuals in finding employment in their various enterprises.
    • Our professors are business experts and overworked professionals who have created cardiopulmonary fitness programs to give students the greatest Training available.
    • We have received several productive learning awards from well-known IT businesses, including Best Coaching Classes for Competitive Exams Entrance, Best Corporate Training Program, Best Tutorial Classes for Higher & Senior Secondary Grades (National/Regional), and Best Online Training Center.

    ITIL Intermediate OSA Course FAQs

    Looking for better Discount Price?

    Call now: +91-7669 100 251 and know the exciting offers available for you!
    • ACTE is the Legend in offering placement to the students. Please visit our Placed Students List on our website
    • We have strong relationship with over 700+ Top MNCs like SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc.
    • More than 3500+ students placed in last year in India & Globally
    • ACTE conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
    • 85% percent placement record
    • Our Placement Cell support you till you get placed in better MNC
    • Please Visit Your Student Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions
    ACTE
      • Gives
    Certificate
      • For Completing A Course
    • Certification is Accredited by all major Global Companies
    • ACTE is the unique Authorized Oracle Partner, Authorized Microsoft Partner, Authorized Pearson Vue Exam Center, Authorized PSI Exam Center, Authorized Partner Of AWS .
    • The entire ITIL Intermediate OSA training has been built around Real Time Implementation
    • You Get Hands-on Experience with Industry Projects, Hackathons & lab sessions which will help you to Build your Project Portfolio
    • GitHub repository and Showcase to Recruiters in Interviews & Get Placed
    All the instructors at ACTE are practitioners from the Industry with minimum 9-12 yrs of relevant IT experience. They are subject matter experts and are trained by ACTE for providing an awesome learning experience.
    No worries. ACTE assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.
    We offer this course in “Class Room, One to One Training, Fast Track, Customized Training & Online Training” mode. Through this way you won’t mess anything in your real-life schedule.

    Why Should I Learn ITIL Intermediate OSA Course At ACTE?

    • ITIL Intermediate OSA Course in ACTE is designed & conducted by ITIL Intermediate OSA experts with 10+ years of experience in the ITIL Intermediate OSA domain
    • Only institution in India with the right blend of theory & practical sessions
    • In-depth Course coverage for 60+ Hours
    • More than 50,000+ students trust ACTE
    • Affordable fees keeping students and IT working professionals in mind
    • Course timings designed to suit working professionals and students
    • Interview tips and training
    • Resume building support
    • Real-time projects and case studies
    Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question.
    You will receive ACTE globally recognized course completion certification Along with project experience, job support, and lifetime resources.
    We have been in the training field for close to a decade now. We set up our operations in the year 2009 by a group of IT veterans to offer world class IT training & we have trained over 50,000+ aspirants to well-employed IT professionals in various IT companies.
    We at ACTE believe in giving individual attention to students so that they will be in a position to clarify all the doubts that arise in complex and difficult topics. Therefore, we restrict the size of each ITIL Intermediate OSA batch to 5 or 6 members
    Our courseware is designed to give a hands-on approach to the students in ITIL Intermediate OSA . The course is made up of theoretical classes that teach the basics of each module followed by high-intensity practical sessions reflecting the current challenges and needs of the industry that will demand the students’ time and commitment.
    You can contact our support number at +91 76691 00251 / Directly can do by ACTE.in's E-commerce payment system Login or directly walk-in to one of the ACTE branches in India
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