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ITIL Intermediate Operational Support And Analysis (OSA) Training in Brisbane

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80 Hrs.

Duration

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Format

LMS

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10k+ Placed Students Download Curriculum Interview Questions

Quality Training With Affordable Fee

⭐ Fees Starts From

INR ~~38,000~~

INR 18,500

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Get Our Resourceful ITIL Intermediate OSA Course

The ITIL intermediate service operation and Analysis certification course delve into IT services, strategic assets, risks, difficulties, and budgetary constraints in an ITSM context. It enables IT teams and businesses to maintain and preserve their service offerings' credibility.
The Service Operations course is designed to ensure that businesses provide adequate resources to their customers.
ACTE ITIL intermediate service operation and analysis training add value by utilizing experienced experts and real-world scenarios for improved learning.
The ITIL SOA certification training program is intended to give students a thorough understanding of provisioning, supporting, and delivering IT services in accordance with the most recent principles. It is a popular ITSM framework module that earns 3 ITIL credits, which can be applied toward the 17 credits required for ITIL Expert Certification.
In the broader IT sector, there is an increasing demand for trained specialists in the ITIL SOA module. Professional certification can lead to positions such as service delivery manager, incident manager, service engineer, and quality consultant, to name a few.
Concepts: Introduction to Schema, Changing Datatypes Of Elements In Schema, Validating Maps (Schema), Debugging & Exceptions, Flat Files, Power shell Scripting.

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Non-IT to IT (Career Transition) 2371+
Diploma Candidates3001+
Non-Engineering Students (Arts & Science)3419+
Engineering Students3571+
CTC Greater than 5 LPA4542+
Academic Percentage Less than 60%5583+
Career Break / Gap Students2588+

Top Placement Record

Upcoming Batches For Classroom and Online

Weekdays

27 - Oct - 2025

08:00 AM & 10:00 AM

Weekdays

29 - Oct - 2025

08:00 AM & 10:00 AM

Weekends

01 - Nov - 2025

(10:00 AM - 01:30 PM)

Weekends

02 - Nov - 2025

(09:00 AM - 02:00 PM)

Can't find a batch you were looking for?

INR ₹14000

INR ~~₹18000~~

OFF Expires in

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What’s included ?

📊 Free Aptitude and Technical Skills Training

Learn basic maths and logical thinking to solve problems easily.
Understand simple coding and technical concepts step by step.
Get ready for exams and interviews with regular practice.

🛠️ Hands-On Projects

Work on real-time projects to apply what you learn.
Build mini apps and tools daily to enhance your coding skills.
Gain practical experience just like in real jobs.

🧠 AI Powered Self Interview Practice Portal

Practice interview questions with instant AI feedback.
Improve your answers by speaking and reviewing them.
Build confidence with real-time mock interview sessions.

🎯 Interview Preparation For Freshers

Practice company-based interview questions.
Take online assessment tests to crack interviews
Practice confidently with real-world interview and project-based questions.

🧪 LMS Online Learning Platform

Explore expert trainer videos and documents to boost your learning.
Study anytime with on-demand videos and detailed documents.
Quickly find topics with organized learning materials.

Curriculum

Syllabus of ITIL INTERMEDIATE OPERATIONAL SUPPORT AND ANALYSIS (OSA) Training

Module 1: Service Operation Practices

Business Value of Operational Support and Analysis
Scope of Operational Support and Analysis Processes and Functions
How Operational Support and Analysis Activities Support the Service Lifecycle
Optimizing Service Operation Performance

Module 2: Event Management Process

Purpose, Objectives, and Scope
Business Value
Policies, Principles, and Basic Concepts
Process Activities, Methods, and Techniques
Triggers, Inputs, and Outputs
CSFs and KPIs
Information Management within the Event Management Process
Challenges and Risks

Module 3: Incident Management Process

Purpose, Objectives, and Scope
Business Value
Policies, Principles, and Basic Concepts
Process Activities, Methods, and Techniques
Triggers, Inputs, and Outputs
CSFs and KPIs
Information Management within the Incident Management Process
Challenges and Risks

Module 4: Problem Management Process

Purpose, Objectives, and Scope
Business Value
Policies, Principles, and Basic Concepts
Process Activities, Methods, and Techniques
Triggers, Inputs, and Outputs
CSFs and KPIs
Information Management within the Problem Management Process
Challenges and Risks

Module 5: Request Fulfillment Process

Purpose, Objectives, and Scope
Business Value
Policies, Principles, and Basic Concepts
Process Activities, Methods, and Techniques
Triggers, Inputs, and Outputs
CSFs and KPIs
Information Management within the Request Fulfillment Process
Challenges and Risks

Module 6: Access Management Process

Purpose, Objectives, and Scope
Business Value
Policies, Principles, and Basic Concepts
Process Activities, Methods, and Techniques
Triggers, Inputs, and Outputs
CSFs and KPIs
Information Management within the Access Management Process
Challenges and Risks

Module 7: Service Desk Function

Service Desk Role
Objectives
Different Service Desk Organizational Structures
Service Desk Staffing Considerations
Measuring Service Desk Performance
Issues and Safeguards to Consider When Outsourcing the Service Desk

Module 8: Common Operational Support and Analysis Functions

Role, Objectives, and Activities of Technical Management, IT Operations Management, and Applications Management Functions

Module 9: Improving Operational Support and Analysis

Relationship Between Business Goals and Metrics to Measure Operational Performance
Service and Process Measurement Frameworks
Rules and Policies for Creating a Successful Reporting Framework
How Operational Support and Analysis Practices Support Continual Service Improvement

Module 10: Technology and Implementation Considerations

Generic Technology Requirements
Evaluation Criteria for Technology and Tools for Process Implementation
Project, Risk, and Staffing Practices for Process Implementation
Challenges, Risks, and CSFs for Implementing Practices and Processes
Planning and Implementing Service Management Technologies

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Course Objectives

What are the Learning objective of ITIL (OSA) Training in Brisbane?

Have a solid grasp on service transition and the concepts that support it.
It is necessary to comprehend the supervisory and management aspects of ITIL (OSA) Value procedures.
Understand how high-level stakeholders act and how to communicate with them.
Understand the structure of the organisation, as well as the roles and responsibilities related with service transfer.
Recognize service transformation's technological characteristics.

How will be the Modules with ITIL Intermediate Operational Support And Analysis (OSA)?

The ITIL Intermediate OSA module is an ITIL certification that focuses on OSA process strategy, implementation, and optimization. This course will teach you how to apply key practices that support the service management lifecycle, as well as how to effectively execute and deploy specific ITIL procedures in real-time and prepare for the ITIL OSA certification test.

Does it has any Criteria to enroll in ITIL Intermediate Operational Support And Analysis (OSA)?

The ITIL (OSA) Value Foundation' requires no prior expertise, making it suitable for professionals just starting in ITSM. However, to complete ITIL (OSA) Value Intermediate, one must first be certified in ITIL (OSA) Value Foundation. A minimum of 17 credits in expertise is also required for ITIL (OSA) Value MALC and ITIL (OSA) Value specialists.

Who can learn ITIL Intermediate Operational Support And Analysis (OSA)?

IT professionals, business managers, and business process owners will all benefit from this Course. ITIL Intermediate OSA Certification also provides a valuable boost to your resume as a configuration manager, availability manager, system software manager, applications support manager, IT operations manager, network control and operation manager, database administrator, problem manager, or network support.

How will be my Career with ITIL (OSA)?

Your ITIL (OSA) Value certification could be a big asset to your resume. The ITIL (OSA) Value foundation credential demonstrates to a future leader that the individual holding it has gone to the trouble of confirming their knowledge of ITIL (OSA) Value and IT service management (ITSM). ITIL (OSA) Value's shared structure and methodology have piqued the interest of a wide range of enterprises.

What is the Scope of ITIL Intermediate Operational Support And Analysis (OSA)

ITIL Intermediate Operational Support And Analysis (OSA) Value model is in high demand, and practically every IT business is implementing it. It's a well-known framework created by several companies. A growing number of enterprises and industries are anticipating the ITIL (OSA) Value framework and have begun to implement ITIL (OSA) Value techniques. ITIL (OSA) Value foundation-certified professionals are in high demand in the e-business world.

Why should i take ITIL (OSA) Online Training?

ITIL Framework and Process Comprehension. As best practices for ITS services management, the ITIL framework and processes were developed.

It teaches professionals how to deal with outages and faults in ITIL service.
When all resources are utilized, a person's way becomes more efficient.
It improves service quality and client satisfaction.
It makes the setup more versatile, flexible, and scalable, as well as more adaptive to changes in the business.
External alterations are safeguarded by IT service and business processes that have been optimized.

What are the Functional areas a ITIL Professional can Enhance their Career?

The ITIL Certificate in Operational Support and Analysis is designed to enable certificate holders to use OSA practices in the resolution and support of the service management lifecycle, specifically in the ITIL process, role, and function areas listed below,

Management of events
Management of incidents
Fulfillment of requests
Controlling access
Desk of customer service
Management of technical resources
Management of IT operations

What will i gain at the end of ITIL (OSA) Certification Course?

Any detectable or discernable incident that has relevance for the management of the IT infrastructure or the delivery of an IT service is defined as event management.
Incident management, which has the capacity to quickly restore services to regular operations while adhering to agreed-upon service levels.
Request fulfilment is the process of fulfilling a request for standard services that business employees can utilise to improve their productivity or the quality of business services and goods.
Problem management is the process of preventing problems and incidents from occurring, eliminating reoccurring incidents, and limiting the impact of unavoidable incidents.
Access management allows authorised users to use a service while prohibiting non-authorized users from doing so.

Mention the Obligations of ITIL (OSA) Professionals?

The entire IT lifecycle is your responsibility.
Create strategies, policies, and procedures.
Ascertain that the services offered are of the greatest possible quality. Keep track of critical performance indicators.
Ensure that services continue to improve.

Who are those professionals get benefited with ITIL (OSA) Online Training?

Configuration Manager
Availability Manager
System Software
Applications Support
IT Operations Manager
Network Control and Operation
Database Administrator
Problem Manager
Network Support

Will i get enough Practical Sessions with ITIL Intermediate Operational Support And Analysis (OSA) Course in Brisbane?

In order to facilitate events, occasions, requests and problems, access, technical, IT operations, and application management it concentrates the Module on the practical application of OSA practices. These are practical skills that will teach the learners and individuals how to manage the daily operation of IT Service and how to deliver and support services for customers in the ITIL process.

Overview of ITIL Intermediate Operational Support And Analysis (OSA) Training in Brisbane

This ITIL certification introduces students to ITIL 4, the most recent edition of the ITIL test, to better understand and develop an IT-enabled organization. This ITIL V4 certification program will assist you in comprehending the ideas, languages, best practices, and procedures used in the ITIL 4 lifecycle. The goal of this Training module, as well as the related exam and certificate, is to teach, test, and validate knowledge of industry practices in service management as specified in the ITIL Service Lifecycle core books.

Need customized curriculum?

Hands-on Real Time ITIL INTERMEDIATE OSA Projects

Project 1

Request Fulfilment Project

Request fulfillment undertaking is the manner that manages carrier requests thru their lifecycle.

Project 2

Application Management Lifecycle Project

It defines utility necessities to the layout of the utility, build, test, and deployment to production.

Project 3

ITIL Incident management Project

Incident control is the exercise of minimizing the poor effect of incidents with the aid of using restoring everyday carrier operations.

Project 4

Service Desk Project

This executes the incident control and requests achievement approaches to repair everyday carriers to customers as speedy as possible.

Our Top Hiring Partner for Placements

ACTE offers placement opportunities as an add-on to every student / professional who completed our classroom or Online ITIL Intermediate Operational Support And Analysis (OSA) Training in Brisbane. Some of our students are working in these companies listed below.

The ACTE ITIL Intermediate Operational Support And Analysis Placement Team will have a Group Discussion on the subject, and Exams and Conferences will be scheduled to assess the Candidate's ability.
Students in ACTE Placement are taught how to update their resumes to meet the demands of today's employers.
All learners who complete Our ITIL Intermediate Operational Support And Analysis Placement Training at a higher level of online certification are eligible for ACTE ownership.
You will not only benefit from people placement certification and the above-mentioned concepts but you will also be involved with the most delicate systems.
ACTE worked with teams from Accenture, Google, CTS, TCS, and other companies to develop turrets. It increases our students' chances of success in major Multinational Corporations.
If a varsity student has finished 65 percent of the Practice route curriculum, we may participate in negotiation sessions with them and advance them to Face to Face Communication.

Get Certified By ITIL Intermediate OSA & Industry Recognized ACTE Certificate

Acte Certification is Accredited by all major Global Companies around the world. We provide after completion of the theoretical and practical sessions to fresher's as well as corporate trainees. Our certification at Acte is accredited worldwide. It increases the value of your resume and you can attain leading job posts with the help of this certification in leading MNC's of the world. The certification is only provided after successful completion of our training and practical based projects.

Complete Your Course

a downloadable Certificate in PDF format, immediately available to you when you complete your Course

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a physical version of your officially branded and security-marked Certificate.

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About Experienced ITIL Intermediate Operational Support And Analysis Trainer

ACTE ITIL Intermediate Operational Support And Analysis Training Trainers are highly qualified individuals with 7+ years of experience in their respective disciplines who work for major global businesses.
ITIL Intermediate Operational Support And Analysis Trainers have a large number of keep efforts that they may use for a range of goals throughout Training sessions since they are all Training space operating pros.
To mention a few, our teachers have worked with Cognizant, Dell, Infosys, IBM, L&T InfoTech, TCS, and HCL Technologies.
Trainers use the worker Referral Chartering strategy to assist individuals in finding employment in their various enterprises.
Our professors are business experts and overworked professionals who have created cardiopulmonary fitness programs to give students the greatest Training available.
We have received several productive learning awards from well-known IT businesses, including Best Coaching Classes for Competitive Exams Entrance, Best Corporate Training Program, Best Tutorial Classes for Higher & Senior Secondary Grades (National/Regional), and Best Online Training Center.

Authorized Partners

ACTE TRAINING INSTITUTE PVT LTD is the unique Authorised Oracle Partner, Authorised Microsoft Partner, Authorised Pearson Vue Exam Center, Authorised PSI Exam Center, Authorised Partner Of AWS .

Course Syllabus

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Class Room
Online

Career Support

Placement Assistance

Exclusive access to ACTE Job portal

Mock Interview Preparation

1 on 1 Career Mentoring Sessions

Career Oriented Sessions

Resume & LinkedIn Profile Building

We Offer High-Quality Training at The Lowest Prices.

Affordable, Quality Training for Freshers to Launch IT Careers & Land Top Placements.

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What Makes ACTE Training Different?

Feature

ACTE Technologies

Other Institutes

Affordable Fees

Competitive Pricing With Flexible Payment Options.

Higher Fees With Limited Payment Options.

Industry Experts

Well Experienced Trainer From a Relevant Field With Practical Training

Theoretical Class With Limited Practical

Updated Syllabus

Updated and Industry-relevant Course Curriculum With Hands-on Learning.

Outdated Curriculum With Limited Practical Training.

Hands-on projects

Real-world Projects With Live Case Studies and Collaboration With Companies.

Basic Projects With Limited Real-world Application.

Certification

Industry-recognized Certifications With Global Validity.

Basic Certifications With Limited Recognition.

Placement Support

Strong Placement Support With Tie-ups With Top Companies and Mock Interviews.

Basic Placement Support

Industry Partnerships

Strong Ties With Top Tech Companies for Internships and Placements

No Partnerships, Limited Opportunities

Batch Size

Small Batch Sizes for Personalized Attention.

Large Batch Sizes With Limited Individual Focus.

LMS Features

Lifetime Access Course video Materials in LMS, Online Interview Practice, upload resumes in Placement Portal.

No LMS Features or Perks.

Training Support

Dedicated Mentors, 24/7 Doubt Resolution, and Personalized Guidance.

Limited Mentor Support and No After-hours Assistance.

ITIL Intermediate OSA Course FAQs

Looking for better Discount Price?

Call now: +91-7669 100 251 and know the exciting offers available for you!

Does ACTE provide placement?

ACTE is the Legend in offering placement to the students. Please visit our Placed Students List on our website
We have strong relationship with over 700+ Top MNCs like SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc.
More than 3500+ students placed in last year in India & Globally
ACTE conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
85% percent placement record
Our Placement Cell support you till you get placed in better MNC
Please Visit Your Student Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions

Is ACTE certification good?

ACTE

Certificate

Certification is Accredited by all major Global Companies
ACTE is the unique Authorized Oracle Partner, Authorized Microsoft Partner, Authorized Pearson Vue Exam Center, Authorized PSI Exam Center, Authorized Partner Of AWS .

Work On Live Projects?

The entire ITIL Intermediate OSA training has been built around Real Time Implementation
You Get Hands-on Experience with Industry Projects, Hackathons & lab sessions which will help you to Build your Project Portfolio
GitHub repository and Showcase to Recruiters in Interviews & Get Placed

Who are the Trainers?

All the instructors at ACTE are practitioners from the Industry with minimum 9-12 yrs of relevant IT experience. They are subject matter experts and are trained by ACTE for providing an awesome learning experience.

What if I miss one (or) more class?

No worries. ACTE assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.

What are the modes of training offered for this ITIL Intermediate OSA Course?

We offer this course in “Class Room, One to One Training, Fast Track, Customized Training & Online Training” mode. Through this way you won’t mess anything in your real-life schedule.

Why Should I Learn ITIL Intermediate OSA Course At ACTE?

ITIL Intermediate OSA Course in ACTE is designed & conducted by ITIL Intermediate OSA experts with 10+ years of experience in the ITIL Intermediate OSA domain
Only institution in India with the right blend of theory & practical sessions
In-depth Course coverage for 60+ Hours
More than 50,000+ students trust ACTE
Affordable fees keeping students and IT working professionals in mind
Course timings designed to suit working professionals and students
Interview tips and training
Resume building support
Real-time projects and case studies

Can I Access the Course Material in Online?

Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question.

What certification will I receive after course completion?

You will receive ACTE globally recognized course completion certification Along with project experience, job support, and lifetime resources.

How Old Is ACTE?

We have been in the training field for close to a decade now. We set up our operations in the year 2009 by a group of IT veterans to offer world class IT training & we have trained over 50,000+ aspirants to well-employed IT professionals in various IT companies.

What Will Be The Size Of A ITIL Intermediate OSA Batch At ACTE?

We at ACTE believe in giving individual attention to students so that they will be in a position to clarify all the doubts that arise in complex and difficult topics. Therefore, we restrict the size of each ITIL Intermediate OSA batch to 5 or 6 members

Will I Be Given Sufficient Practical Training In ITIL Intermediate OSA ?

Our courseware is designed to give a hands-on approach to the students in ITIL Intermediate OSA . The course is made up of theoretical classes that teach the basics of each module followed by high-intensity practical sessions reflecting the current challenges and needs of the industry that will demand the students’ time and commitment.

How Do I Enroll For The ITIL Intermediate OSA Course At ACTE?

You can contact our support number at +91 76691 00251 / Directly can do by ACTE.in's E-commerce payment system Login or directly walk-in to one of the ACTE branches in India