Microsoft Dynamics 365 Customer Service Certification Online | 100%Training & Course | Updated 2025
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Microsoft Dynamics 365 Customer Service Certification Online Training

Rated #1 Recognized as the No.1 Institute for Microsoft Dynamics 365 Customer Service Certification Online Training

With an emphasis on customer service management, our Microsoft Dynamics 365 Customer Service Certification Online Training provides a thorough understanding of Dynamics 365 features and functions.

This training is targeted at professionals looking to improve their knowledge of using Dynamics 365 to manage customer service program operations. It provides key Microsoft Dynamics skills to set up, modify, and enhance customer service processes, boosting operational efficiency and customer satisfaction.

  • Receive expert-led instruction and hands-on experience to enhance learning.
  • Job placement assistance with top global organizations seeking certified professionals.
  • Ideal for professionals looking to advance in customer service management with CRM.
  • Instructors bring over 10 years of experience in Dynamics 365 and service management.
  • Learn to implement case management, SLAs, and knowledge management in Dynamics 365.
  • Learn all about the features and best practices of Microsoft Dynamics 365 Customer Service.

Job Assistance

1,200+ Enrolled

In collaboration with

65+ Hrs.

Duration

Online/Offline

Format

LMS

Life Time Access

10k+ Placed Students Download Curriculum Interview Questions
Quality Training With Affordable Fee

⭐ Fees Starts From

INR 38,000
INR 18,500
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      Our Hiring Partners

      Get Train With Our Effective Microsoft Dynamics 365 Customer Service Online Training

      • Any enterprise can use Microsoft Dynamics 365 for Customer Service to achieve customer success.
      • Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate credential includes this ACTE course.
      • Join our team of internationally recognized professionals as they walk you through the process of developing cases, talking with customers, and resolving them.
      • Using solutions like automatic case generation and queue management frees up your time so you can spend it directly with your customers, where you can make a bigger impact.
      • After you've resolved those situations, you can use data analysis to understand the crucial details that can help you settle similar cases more quickly or avoid new ones entirely.
      • The Dynamics 365 Customer Engagement for Service training and certification course will walk you through performing configuration, managing cases, managing queues, entitlements, and SLAs, and customizing the customer's voice.

      Your IT Career Starts Here

      550+ Students Placed Every Month!

      Get inspired by their progress in the Career Growth Report.

      Other Categories Placements
      • Non-IT to IT (Career Transition) 2371+
      • Diploma Candidates3001+
      • Non-Engineering Students (Arts & Science)3419+
      • Engineering Students3571+
      • CTC Greater than 5 LPA4542+
      • Academic Percentage Less than 60%5583+
      • Career Break / Gap Students2588+
      Top Placement Record

      Upcoming Batches For Classroom and Online

      Weekdays
      08 - Dec - 2025
      08:00 AM & 10:00 AM
      Weekdays
      10 - Dec - 2025
      08:00 AM & 10:00 AM
      Weekends
      13 - Dec - 2025
      (10:00 AM - 01:30 PM)
      Weekends
      14 - Dec - 2025
      (09:00 AM - 02:00 PM)
      Can't find a batch you were looking for?
      INR 18,500
      INR 38,000

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      What’s included ?

      Convenient learning format

      📊 Free Aptitude and Technical Skills Training

      • Learn basic maths and logical thinking to solve problems easily.
      • Understand simple coding and technical concepts step by step.
      • Get ready for exams and interviews with regular practice.
      Dedicated career services

      🛠️ Hands-On Projects

      • Work on real-time projects to apply what you learn.
      • Build mini apps and tools daily to enhance your coding skills.
      • Gain practical experience just like in real jobs.
      Learn from the best

      🧠 AI Powered Self Interview Practice Portal

      • Practice interview questions with instant AI feedback.
      • Improve your answers by speaking and reviewing them.
      • Build confidence with real-time mock interview sessions.
      Learn from the best

      🎯 Interview Preparation For Freshers

      • Practice company-based interview questions.
      • Take online assessment tests to crack interviews
      • Practice confidently with real-world interview and project-based questions.
      Learn from the best

      🧪 LMS Online Learning Platform

      • Explore expert trainer videos and documents to boost your learning.
      • Study anytime with on-demand videos and detailed documents.
      • Quickly find topics with organized learning materials.
       

      Curriculum

      Syllabus of Microsoft Dynamics 365 Customer Service Certification Online Training
      Module 1: Cases management
      • Customer service overview: Get started with Dynamics 365 Customer Service
      • Managing cases: Managing cases with Dynamics 365 Customer Servic
      • Queues: Use Microsoft Dynamics 365 Customer Service queues to manage case workloads
      • Record creation rules: Create or update records automatically in Customer Service Hub
      • Unified Routing: Unified Routing in Dynamics 365 Customer Service
      Module 2: Entitlements and Service Levels
      • Entitlements: Create and manage entitlements in Microsoft Dynamics 365 Customer Service
      • SLAs: Manage Service Level Agreements with Dynamics 365 Customer Service
      Module 3: Knowledge Management
      • Create knowledge management solutions in Dynamics 365 Customer Service
      • Use knowledge articles to resolve Dynamics 365 Customer Service cases
      Module 4: Customer Voice
      • Create a survey project with Dynamics 365 Customer Voice
      • Create surveys with Dynamics 365 Customer Voice
      • Send Dynamics 365 Customer Voice surveys
      • Automate Dynamics 365 Customer Voice surveys with Power Automate
      Module 5: Service scheduling
      • Configuring Customer Service scheduling
      • Schedule services with Customer Service scheduling
        • Module 6: Customer Service workspaces
        • Use module Enhance agent productivity with Customer Service workspace
        • Create custom experiences for agents with the App profile manager in Customer Service
        Module 7: Omnichannel for Customer Service
        • Getting started with Omnichannel for Customer Service
        • Routing and work distribution in Omnichannel for Dynamics 365 Customer Service
        • Deploy an SMS channel in Omnichannel for Dynamics 365 Customer Service
        • Deploy social messaging channels in Omnichannel for Dynamics 365 Customer Service
        • Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service
        Module 8: Analytics and Insights
        • Get started with Customer Service Insights
        • Create visualizations for Customer Service
        • Omnichannel Insights
        Module 9: Connected Customer Service
        • Get started with Connected Customer Service for Dynamics 365 and Azure IoT
        • Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT
        Module 10: Power Platform for Customer Service
        • Create custom apps for Dynamics 365 Customer Service
        • Integrate a Power Virtual Agents bot with Omnichannel for Customer Service
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      Course Objectives

      When it comes to Microsoft Dynamics 365, how long does it take to become proficient? It varies depending on what areas you want to work on; for example, learning the functional side of Dynamics 365 normally takes 4 to 5 weeks, whereas becoming a Dynamics 365 technical consultant may take 4 to 5 months.
      According to the most recent survey results, Dynamics 365 Finance and Operations is the most in-demand for hiring among partner clients, accounting for up to 43% of firms. Dynamics CRM, D365 Business Central, and D365 Sales are the next most popular options.
      Pass Exam MB-900: Microsoft Dynamics 365 Fundamentals to become Microsoft Certified: Dynamics 365 Fundamentals. The first of two necessary examinations is Exam MB-200: Microsoft Dynamics 365 Customer Engagement Core. For 2nd exam prerequisites, see the course list or certification map above.
      It's important to note that Dynamics 365 is not a programming language. It isn't something you can pick up as easily as adding another C-based language to your toolbox. To make a living, most of us original C developers have coded in a variety of languages.
      • Choose your Microsoft Dynamics 365 Application Suite.
      • Choose your career path: do you want to work as a developer or a functional consultant.
      • Start Getting some practice: Once you've decided on an application suite and employment role, look for online and/or offline training and attend it.
      Dynamics 365 is an excellent job choice. Internal business processes are being integrated into D365, and internal control is becoming more standardized. The On-Premise version of D365FO is still available.
      A Microsoft Dynamics 365 certification is required to work as a Microsoft Dynamics Consultant. Because many Microsoft Dynamics products are covered by the 365 certifications, an independent CRM certification is no longer required.

      Who should take a Dynamics 365 Online Course?

      It's an exciting moment to be a Dynamics 365 and business apps developer, with the opportunity to work on corporate projects with firms looking to digitize outdated systems. Developers that can do more than just write code and customize things are needed for complex projects.

      What programming language does Microsoft Dynamics employ?

      As previously stated, X++ is the primary programming language used by Dynamics AX, which has since been renamed Dynamics 365 for Finance and Operations. This programming language is responsible for all of the things and elements found in the Microsoft environment. Classes, forms, queries, data types, and so on.

      Is it worthwhile to get a Microsoft Dynamics certification?

      The Microsoft Dynamics ecosystem has grown exponentially since the debut of game-changing Dynamics 365 and as more enterprises chose to automate their business processes. As a result, earning a Dynamics CRM certification boosts your value as an IT specialist.

      What is the best way to get started in a Microsoft Dynamics career?

      • Here's how to get started on your journey to a successful Dynamics 365 career.
      • Get some hands-on experience with Dynamics 365. If you're thinking about working with Dynamics 365 as a career, you've probably already worked with the Dynamics suite.
      • Obtain the appropriate certifications.
      • Make your resume more professional.
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      Overview of Microsoft Dynamics 365 Customer Service Certification Online Training

      Microsoft Dynamics 365 Customer Service is a customer service automation module that streamlines case and knowledge management, enables personalized customer service with a 360-degree customer view, and provides dashboards and reports to provide visibility into customer service department performance. Dynamics 365 Customer Service equips your front-line support staff with the tools they need to address situations promptly and satisfactorily.

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      Need customized curriculum?

      Hands-on Real Time Microsoft Dynamics 365 Customer Service Projects

      Project 1
      Customer Management Project

      Customer management is project about the process of managing an organization's, people's and customers relationships across time.

      Project 2
      Lead Management Project

      A lead is a person or group of persons who fit your target consumer profile or have expressed interest in your product or service.

      Our Top Hiring Partner for Placements

        ACTE offers placement opportunities as an add-on to every student / professional who completed our classroom or Online Microsoft Dynamics 365 Customer Service Certification Online Training. Some of our students are working in these companies listed below.
      • Students will be able to work for huge global organizations including Tata Consultancy Services, Thought Works, Verizon Data Services, UST Global, and ZOHO Corporation.
      • We will train students via a one-of-a-kind student portal that will be built and sent to them.
      • We will organize interview calls for students and prepare them for face-to-face contact with prospective MNCs once they have completed 75 percent of the Microsoft Dynamics 365 Customer Service Course Training course curriculum.
      • Microsoft Dynamics 365 Customer Service Course Training Instructors aid students in restarting the equalization of present industrial inadequacies.
      • A Placement Patron Team assists trainees in finding appropriate placement based on their qualifications.
      • To compensate for any deficiencies in claimant abilities, we shall administer sample assessments and conduct interviews.

      Get Certified By Microsoft Dynamics 365 Customer Service & Industry Recognized ACTE Certificate

      Acte Certification is Accredited by all major Global Companies around the world. We provide after completion of the theoretical and practical sessions to fresher's as well as corporate trainees.

      Our certification at Acte is accredited worldwide. It increases the value of your resume and you can attain leading job posts with the help of this certification in leading MNC's of the world. The certification is only provided after successful completion of our training and practical based projects.

      Complete Your Course

      a downloadable Certificate in PDF format, immediately available to you when you complete your Course

      Get Certified

      a physical version of your officially branded and security-marked Certificate.

      Get Certified

      About Experienced Microsoft Dynamics 365 Customer Service Trainer

      • ACTE Microsoft Dynamics 365 Customer Service Instructors evaluate the students' organizational goals and set data criteria for developing Contracting visual reports, dashboards, and KPI scorecards with Power BI desktop.
      • Our Trainers are highly trained executives who have spent at least 12+Years working for big multinational corporations.
      • Because all Instructors are professionals, Training assistance will include a wide variety of real-world responsibilities.
      • Companies such as Cognizant, Dell, Infosys, IBM, L&T InfoTech, TCS, and others have used our teachers.
      • Tutors can also utilize the Employee Referral Hiring method to help bidders get seats at their companies.

      Authorized Partners

      ACTE TRAINING INSTITUTE PVT LTD is the unique Authorised Oracle Partner, Authorised Microsoft Partner, Authorised Pearson Vue Exam Center, Authorised PSI Exam Center, Authorised Partner Of AWS .

      Get Training Quote for Free

            Career Support

            Placement Assistance

            Exclusive access to ACTE Job portal

            Mock Interview Preparation

            1 on 1 Career Mentoring Sessions

            Career Oriented Sessions

            Resume & LinkedIn Profile Building

            We Offer High-Quality Training at The Lowest Prices.

            Affordable, Quality Training for Freshers to Launch IT Careers & Land Top Placements.

            What Makes ACTE Training Different?

            Feature

            ACTE Technologies

            Other Institutes

            Affordable Fees

            Competitive Pricing With Flexible Payment Options.

            Higher Fees With Limited Payment Options.

            Industry Experts

            Well Experienced Trainer From a Relevant Field With Practical Training

            Theoretical Class With Limited Practical

            Updated Syllabus

            Updated and Industry-relevant Course Curriculum With Hands-on Learning.

            Outdated Curriculum With Limited Practical Training.

            Hands-on projects

            Real-world Projects With Live Case Studies and Collaboration With Companies.

            Basic Projects With Limited Real-world Application.

            Certification

            Industry-recognized Certifications With Global Validity.

            Basic Certifications With Limited Recognition.

            Placement Support

            Strong Placement Support With Tie-ups With Top Companies and Mock Interviews.

            Basic Placement Support

            Industry Partnerships

            Strong Ties With Top Tech Companies for Internships and Placements

            No Partnerships, Limited Opportunities

            Batch Size

            Small Batch Sizes for Personalized Attention.

            Large Batch Sizes With Limited Individual Focus.

            LMS Features

            Lifetime Access Course video Materials in LMS, Online Interview Practice, upload resumes in Placement Portal.

            No LMS Features or Perks.

            Training Support

            Dedicated Mentors, 24/7 Doubt Resolution, and Personalized Guidance.

            Limited Mentor Support and No After-hours Assistance.

            Microsoft Dynamics 365 Customer Service Course FAQs

            Looking for better Discount Price?

            Call now: +91-7669 100 251 and know the exciting offers available for you!
            • ACTE is the Legend in offering placement to the students. Please visit our Placed Students List on our website
            • We have strong relationship with over 700+ Top MNCs like SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc.
            • More than 3500+ students placed in last year in India & Globally
            • ACTE conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
            • 85% percent placement record
            • Our Placement Cell support you till you get placed in better MNC
            • Please Visit Your Student Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions
              ACTE Gives Certificate For Completing A Course
            • Certification is Accredited by all major Global Companies
            • ACTE is the unique Authorized Oracle Partner, Authorized Microsoft Partner, Authorized Pearson Vue Exam Center, Authorized PSI Exam Center, Authorized Partner Of AWS
            • The entire Microsoft Dynamics 365 Customer Service training has been built around Real Time Implementation
            • You Get Hands-on Experience with Industry Projects, Hackathons & lab sessions which will help you to Build your Project Portfolio
            • GitHub repository and Showcase to Recruiters in Interviews & Get Placed
            All the instructors at ACTE are practitioners from the Industry with minimum 9-12 yrs of relevant IT experience. They are subject matter experts and are trained by ACTE for providing an awesome learning experience.
            No worries. ACTE assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.
            We offer this course in “Class Room, One to One Training, Fast Track, Customized Training & Online Training” mode. Through this way you won’t mess anything in your real-life schedule.

            Why Should I Learn Microsoft Dynamics 365 Customer Service Course At ACTE?

            • Microsoft Dynamics 365 Customer Service Course in ACTE is designed & conducted by Microsoft Dynamics 365 Customer Service experts with 10+ years of experience in the Microsoft Dynamics 365 Customer Service domain
            • Only institution in India with the right blend of theory & practical sessions
            • In-depth Course coverage for 60+ Hours
            • More than 50,000+ students trust ACTE
            • Affordable fees keeping students and IT working professionals in mind
            • Course timings designed to suit working professionals and students
            • Interview tips and training
            • Resume building support
            • Real-time projects and case studies
            Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question.
            You will receive ACTE globally recognized course completion certification Along with project experience, job support, and lifetime resources.
            We have been in the training field for close to a decade now. We set up our operations in the year 2009 by a group of IT veterans to offer world class IT training & we have trained over 50,000+ aspirants to well-employed IT professionals in various IT companies.
            We at ACTE believe in giving individual attention to students so that they will be in a position to clarify all the doubts that arise in complex and difficult topics. Therefore, we restrict the size of each Microsoft Dynamics 365 Customer Service batch to 5 or 6 members
            Our courseware is designed to give a hands-on approach to the students in Microsoft Dynamics 365 Customer Service . The course is made up of theoretical classes that teach the basics of each module followed by high-intensity practical sessions reflecting the current challenges and needs of the industry that will demand the students’ time and commitment.
            You can contact our support number at +91 76691 00251 / Directly can do by ACTE.in's E-commerce payment system Login or directly walk-in to one of the ACTE branches in India
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            Job Opportunities in MicroSoft Dynamics 365

            More Than 35% Prefer MicroSoft for Software Development. MicroSoft Dynamics 365. Is One of the Most Popular and In-Demand Technologies in the Software Development World.

            You can Work as a
            Dynamics 365 Business Central Analyst ERP Consultant Microsoft 365 Administrator Business Systems Analyst Dynamics 365 Implementation Specialist Business Central Project Manager Microsoft Dynamics Consultant
            Upcoming In-Demand Jobs
            Dynamics 365 Solution Architect ERP Business Process Consultant Dynamics 365 Customization Expert Business Central Cloud Migration Consultant Dynamics 365 Integration Specialist
            Salary In MicroSoft Dynamics 365

            Reach Our Placement Officer

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