Microsoft Dynamics CRM Online Training | Placement Support | Updated 2025
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Microsoft Dynamics CRM Online Training

Rated #1 Recognized as the No.1 Institute For Microsoft Dynamics CRM Online Training

Enhance your career with Microsoft Dynamics CRM Online Training, guided by expert instructors. Gain hands-on experience and unlock exciting career opportunities in customer relationship management (CRM) and business process automation with the globally recognized Microsoft certification.

Upon completing the Microsoft Dynamics CRM Course Online, you’ll master key concepts such as CRM customization, automation, marketing, sales, and customer service processes. You’ll work on real-world projects, learning how to configure and deploy Dynamics CRM solutions to streamline customer interactions, improve business efficiency, and drive better customer experiences.

  • Benefit from job placement support and connect with top employers in CRM.
  • Access affordable accredited Microsoft Dynamics CRM Training for success.
  • Unlock job opportunities with Microsoft Dynamics CRM-certified professionals.
  • Learn to customize and implement Dynamics CRM for business integration and insights.
  • Gain practical experience in sales automation, marketing, and customer service management.
  • Enroll in Microsoft Dynamics CRM Certification Training Online to advance your career.

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      Get a Career Opportunity with Our MS Dynamics CRM Course

        • Our MS Dynamics CRM Course empowers professionals and organizations with expertise in CRM solutions, enhancing skills in customer relationship management, service management using Microsoft Dynamics.
        • Participants in our course explore critical topics such as CRM setup, customization, and integration dynamics to ensure a thorough understanding of CRM functionalities and best practices.
        • We offer flexible learning options to fit diverse schedules, including self-paced online courses, ILT, VILT, and on-demand learning to meet every learner's needs.
        • Led by certified experts in Microsoft Dynamics CRM, our classes provide engaging, hands-on experiences that prepare participants to handle real-world CRM challenges effectively.
        • Achieving MS Dynamics CRM Course certification validates professionals' expertise and significantly boosts their employability, making them desirable candidates for employers seeking skilled CRM professionals.
        • MS Dynamics CRM Course provide extensive support to help you navigate the job market, including resume development, interview coaching, networking opportunities customized to your career objectives.
        • Upon completing the Microsoft Dynamics CRM Online Training, professionals will be adept at implementing, driving innovation and efficiency in customer relationship management within their organizations.

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      Upcoming Batches For Classroom and Online

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      Curriculum

      Syllabus For Microsoft Dynamics CRM Online Training
      Module 1: Introduction to Microsoft Dynamics CRM
      • Overview of Microsoft Dynamics CRM
      • Key Features and Benefits
      • CRM Architecture and Components
      Module 2: CRM Installation and Configuration
      • Installing Microsoft Dynamics CRM
      • Configuring CRM Roles and Features
      • Managing Users and Security Roles
      • Setting Up Data Integration and Import
      • Monitoring and Troubleshooting
      Module 3: CRM Customization and Configuration
      • Overview and Architecture
      • Customizing Entities and Fields
      • Configuring Forms, Views, and Dashboards
      • Managing Workflows and Business Rules
      • Monitoring and Troubleshooting
      Module 4: Power Automate and Automation
      • Overview and Core Features
      • Creating and Managing Workflows
      • Automating Processes with Power Automate
      • Troubleshooting and Optimizing Automation
      Module 5: Dynamics CRM Reporting and Analytics
      • Overview of Reporting Tools
      • Creating Reports and Dashboards
      • Configuring Analytics and Data Visualization
      • Managing and Analyzing CRM Data
      Module 6: Sales and Marketing Features
      • Overview of Sales and Marketing Modules
      • Configuring Sales Processes and Pipelines
      • Setting Up Marketing Campaigns and Automation
      • Managing Leads, Opportunities, and Accounts
      Module 7: Customer Service and Support
      • Overview of Customer Service Module
      • Configuring Case Management and Queues
      • Setting Up Service Level Agreements (SLAs)
      • Managing Knowledge Base and Self-Service Portals
      Module 8: Integration with Other Systems
      • Techniques for System Integration
      • Connecting Dynamics CRM with External Applications
      • Implementing Data Integration Solutions
      • Managing and Troubleshooting Integrations
      Module 9: Security and Compliance
      • Overview of Security Features
      • Configuring User Roles and Permissions
      • Managing Data Privacy and Compliance
      • Implementing Security Policies
      Module 10: Advanced Topics
      • Performance Optimization and Tuning
      • Integrating with Microsoft Power Platform
      • Case Studies and Best Practices
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      Course Objectives

      Microsoft Dynamics CRM certification validates your expertise in using Microsoft’s customer relationship management software. This certification demonstrates your ability to implement, manage, and optimize Dynamics CRM solutions, which is essential for improving customer engagement, sales, and service operations.
      Microsoft Dynamics CRM professionals typically earn between ₹6,00,000 and ₹12,00,000 per year. With more experience or in senior roles, salaries can go above ₹15,00,000 annually. High demand for these skills often leads to good pay and job opportunities.
      Microsoft Dynamics CRM is widely used because it helps businesses manage customer relationships effectively, streamline sales processes, and improve customer service. It provides a comprehensive platform for tracking interactions, automating workflows, and gaining insights through data analysis, all of which enhance customer satisfaction and drive business growth.
      In this course, you'll gain practical experience configuring and managing Microsoft Dynamics CRM systems, implementing customizations, and integrating CRM solutions. You'll also work with real-world scenarios to optimize CRM performance and troubleshoot issues.
      • Introduction to Microsoft Dynamics CRM
      • CRM Configuration and Customization
      • Data Management and Integration
      • User and Security Management
      • Business Process Automation
      • Understanding of CRM principles
      • Proficiency with Microsoft Dynamics CRM tools
      • Knowledge of data management and integration
      • Experience with business process automation
      • Strong analytical and problem-solving skills
      Yes, beginners can effectively learn Microsoft Dynamics CRM from scratch through this course, which provides comprehensive training and practical exercises designed for foundational knowledge and skill development.
      • Microsoft Dynamics CRM
      • SQL Server
      • Power BI
      • Azure
      • Microsoft Office Suite
      Yes, Microsoft Dynamics CRM remains a highly sought-after skill for professionals in customer relationship management and business process optimization. Proficiency in Dynamics CRM is valuable for those aiming to advance in these areas.
      The future career outlook for Microsoft Dynamics CRM is promising as businesses continue to focus on effective customer relationship management and CRM solutions. Expertise in Dynamics CRM offers rewarding career opportunities in this evolving field.
      Yes, learning Microsoft Dynamics CRM can be manageable with the right approach and foundational knowledge in CRM and business processes. The ease of learning may depend on prior experience with related technologies and CRM concepts.
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      Overview of Microsoft Dynamics CRM

      Microsoft Dynamics CRM is an advanced platform tailored to oversee customer relationships and optimize business processes. It offers comprehensive solutions for customer engagement, sales management, and service automation. With advanced features like customizations, business process flows, and integration capabilities, Microsoft Dynamics CRM helps organizations streamline their CRM operations and enhance customer interactions. The platform emphasizes scalability, efficiency, and robust data management to support dynamic business needs and drive growth.

       

      Additional Info

      Future Scope of Microsoft Dynamics CRM

      • Industry Demand: Microsoft Dynamics CRM is widely used across various industries, including finance, healthcare, and retail, sales automation, and service delivery.
      • Career Opportunities: Proficiency in Microsoft Dynamics CRM opens up numerous career paths, Business Analyst, CRM Consultant, Solutions Architect, and Customer Relationship Manager.
      • Ongoing Innovation: Microsoft Dynamics CRM continuously evolves with advancements in CRM technology and cloud computing.
      • Career Advancement: Earning a Microsoft Dynamics CRM certification validates expertise in CRM solutions, enhancing professional credibility and employability.
      • Comprehensive Technology Ecosystem: Microsoft Dynamics CRM includes a suite of tools such as customization capabilities, data management features, and integration options.
      • Industry Relevance: Microsoft Dynamics CRM remains central to business operations due to its extensive adoption and strong support from Microsoft, making it a preferred choice for developing comprehensive CRM solutions.
      • Gateway to Advanced Concepts: The certification covers advanced CRM concepts such as process automation, data integration, and real-time analytics.

      Roles and Responsibilities of MS Dynamics CRM Professionals

      • CRM Administration: Professionals manage and maintain CRM systems, handling customizations, user management, and data integration.
      • Sales and Service Management: They configure and optimize sales processes and service workflows, ensuring efficient customer interaction and support.
      • Customization and Development: They implement and manage custom features, develop workflows, and integrate CRM solutions with other systems.
      • Troubleshooting and Support: Professionals diagnose and resolve CRM issues, ensuring minimal disruption and maintaining system performance.
      • Performance Optimization: They enhance CRM system performance through best practices, ensuring efficient data handling and user experience.
      • Collaboration and Communication: CRM professionals use tools like Power BI to work with cross-functional teams to align CRM strategies and improve business processes.
      • Documentation and Reporting: They create and manage documentation for CRM configurations, data structures, and business processes, supporting ongoing system maintenance and scalability.
      • Ongoing Enhancement: CRM experts keep up-to-date with the newest advancements, best practices, and market trends to continually improve CRM systems and create cutting-edge solutions.

      Some of the Widely Used Microsoft Dynamics CRM Tools

      • Customizations: Tools for tailoring CRM functionalities to meet specific business needs, including custom entities and fields.
      • Business Process Flows: Tools for designing and automating business processes to enhance workflow efficiency.
      • Data Integration Tools: Solutions for integrating CRM data with other business systems, ensuring seamless data flow and consistency.
      • Power BI: A platform for generating sophisticated reports and visualizations that help analyze CRM data and aid in informed decision-making.
      • Workflow Automation: Systems created to increase overall operational productivity by streamlining and automating repetitive jobs and procedures.
      • Reporting and Analytics: Tools designed to create comprehensive reports and analyze CRM data, enabling insights and performance tracking.
      • Field Service Management: Solutions designed to oversee field operations, coordinate schedules, and manage dispatching activities.
      • Customer Insights: Tools that help improve customer engagement tactics by examining the behavior and preferences of customers.
      • Office 365 Integration: Methods to enhance productivity and foster cooperation by integrating CRM with Office 365 apps.
      • Security and Compliance: Tools for managing user access, data security, and compliance with industry regulations.
      • Mobile CRM: Features that enable access to CRM functionalities via mobile devices, providing greater flexibility and ease of use.

      Benefits of Microsoft Dynamics CRM

      • Enhanced Career Prospects: Microsoft Dynamics CRM course equips you with sought-after skills that improve job prospects in roles such as CRM consultant, Dynamics CRM developer etc
      • Comprehensive CRM Knowledge: The course offers extensive coverage of Microsoft Dynamics CRM, including critical functionalities such as customer management, service management, and marketing.
      • Customization Skills: Acquire the ability to configure and tailor Dynamics CRM to address specific business requirements.
      • Advanced Reporting and Analytics: Gain proficiency in utilizing CRM tools for advanced reporting and analytics.
      • Efficient Customer Management: Develop skills to manage and optimize customer interactions and relationships effectively.
      • Integration Capabilities: Learn to integrate Dynamics CRM with other apps and systems, including marketing platforms and ERP systems.
      • Real-World Application: Benefit from hands-on practice with Microsoft Dynamics CRM, allowing you to apply your skills to real-world business scenarios.
      • Professional Certification: Completing the training often leads to certification, which validates your expertise in Microsoft Dynamics CRM.
      • Continuous Learning Opportunities: The course provides ongoing access to updates and resources, helping you stay current with the latest features, tools, and best practices in Microsoft Dynamics CRM.
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      Hands-on Projects

      Project 1
      Microsoft Dynamics CRM Configuration

      Set up and manage a robust Microsoft Dynamics CRM environment, including user roles, workflows, and custom entities for optimized customer relationship management.

      Project 2
      CRM Integration and Customization

      Design and implement CRM integrations with tools such as Power Automate, Dynamics 365 connectors, and custom plugins, ensuring seamless data flow and enhanced functionality.

      Get MS Dynamics CRM Placement with Job Support

      • Since launching our MS Dynamics CRM Placement program, we have focused on building strong connections with industry experts and business leaders.
      • Our MS Dynamics CRM Placement Unit rigorously prepares students with practice tests and mock interviews, boosting their confidence for the competitive job market.
      • Our dedicated student placement portal streamlines access to interview schedules and timely email notifications about upcoming opportunities, keeping students informed and organized.
      • Our professional MS Dynamics CRM Placement support team is committed to understanding each student’s career goals.
      • We work closely with a wide range of companies, from dynamic startups to multinational corporations. It align with industry needs and provide relevant skills for diverse professional environments.
      • Our training institute is highly respected, collaborating with leading companies like Microsoft, Oracle, SAP, Salesforce, IBM, and more.

      Achieve Industry-Recognized MS Dynamics CRM Certification

      Obtaining our MS Dynamics CRM Certification will enhance your professional credibility and elevate your career prospects in CRM management, customer engagement, and system support. This certification validates your expertise with Microsoft Dynamics technologies, showcasing your skills and boosting your marketability in the CRM field. It opens doors to roles in CRM administration, customer support, and systems analysis, providing pathways to advance your CRM skills and access a range of job opportunities that value proven Microsoft Dynamics CRM credentials.

      Some courses for Microsoft Dynamics CRM allow you to learn at your own pace, while others may follow a scheduled format with specific dates and times for live instruction.
      The cost of a Microsoft Dynamics CRM certification course in India typically ranges from ₹40,000 to ₹1,60,000, while the exam fee generally falls between ₹13,000 and ₹20,000.
      • Participants have access to experienced mentors who provide tailored guidance throughout the training process.
      • Regular one-on-one feedback sessions are offered to help students identify strengths and areas for improvement.
      • The program fosters a collaborative atmosphere where students can seek additional support and advice as needed.
      Microsoft certifications are usually valid for about 2 years. As Microsoft updates its exams and technologies, you might need to recertify to keep your certification current.
      Yes, to keep your certification valid, you may need to pass a recertification exam or engage in continuing education, especially if there are major updates to the software or changes in certification requirements.

      Complete Your Course

      a downloadable Certificate in PDF format, immediately available to you when you complete your Course

      Get Certified

      a physical version of your officially branded and security-marked Certificate.

      Get Certified

      Get Professional Insights from Our MS Dynamics CRM Trainers

      • Our MS trainers are highly skilled professionals with advanced certifications and years of practical experience gained from working with leading global organizations, ensuring high-quality training.
      • Our MS Dynamics CRM Trainers offer valuable insights based on their experience with major industry players, including Microsoft and prominent consulting firms like Deloitte and Accenture.
      • Our trainers create an interactive and dynamic learning environment, offering customized lessons and engaging activities that cater to various learning preferences, enhancing overall learning effectiveness.
      • MS Dynamics CRM Trainers excel in communication, simplifying complex CRM concepts for learners of all skill levels and encouraging active participation.
      • They stay current with the latest advancements in Microsoft Dynamics CRM, regularly updating training materials to reflect industry standards and best practices.
      • This training focuses on practical, hands-on experience with Microsoft Dynamics CRM, allowing participants to develop real-world skills and effectively apply their knowledge in actual CRM implementation scenarios.
      • Our MS Dynamics CRM Trainers use their extensive industry experience to offer valuable mentorship, helping learners master Microsoft Dynamics CRM and excel in their professional roles.

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            • ACTE is the Legend in offering placement to the students. Please visit our Placed Students List on our website
            • We have strong relationship with over 700+ Top MNCs like SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc.
            • More than 3500+ students placed in last year in India & Globally
            • ACTE conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
            • 85% percent placement record
            • Our Placement Cell support you till you get placed in better MNC
            • Please Visit Your Student Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions
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            • ACTE is the unique Authorized Oracle Partner, Authorized Microsoft Partner, Authorized Pearson Vue Exam Center, Authorized PSI Exam Center, Authorized Partner Of AWS.
            • The entire Microsoft Dynamics CRM training has been built around Real Time Implementation
            • You Get Hands-on Experience with Industry Projects, Hackathons & lab sessions which will help you to Build your Project Portfolio
            • GitHub repository and Showcase to Recruiters in Interviews & Get Placed
            All the instructors at ACTE are practitioners from the Industry with minimum 9-12 yrs of relevant IT experience. They are subject matter experts and are trained by ACTE for providing an awesome learning experience.
            No worries. ACTE assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.
            We offer this course in “Class Room, One to One Training, Fast Track, Customized Training & Online Training” mode. Through this way you won’t mess anything in your real-life schedule.

            Why Should I Learn Microsoft Dynamics CRM Course At ACTE?

            • Microsoft Dynamics CRM Course in ACTE is designed & conducted by Microsoft Dynamics CRM experts with 10+ years of experience in the Microsoft Dynamics CRM domain
            • Only institution in India with the right blend of theory & practical sessions
            • In-depth Course coverage for 60+ Hours
            • More than 50,000+ students trust ACTE
            • Affordable fees keeping students and IT working professionals in mind
            • Course timings designed to suit working professionals and students
            • Interview tips and training
            • Resume building support
            • Real-time projects and case studies
            Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question.
            You will receive ACTE globally recognized course completion certification Along with project experience, job support, and lifetime resources.
            We have been in the training field for close to a decade now. We set up our operations in the year 2009 by a group of IT veterans to offer world class IT training & we have trained over 50,000+ aspirants to well-employed IT professionals in various IT companies.
            We at ACTE believe in giving individual attention to students so that they will be in a position to clarify all the doubts that arise in complex and difficult topics. Therefore, we restrict the size of each Microsoft Dynamics CRM batch to 5 or 6 members
            Our courseware is designed to give a hands-on approach to the students in Microsoft Dynamics CRM . The course is made up of theoretical classes that teach the basics of each module followed by high-intensity practical sessions reflecting the current challenges and needs of the industry that will demand the students’ time and commitment.
            You can contact our support number at +91-7669 100 251 / Directly can do by ACTE.in's E-commerce payment system Login or directly walk-in to one of the ACTE branches in India
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