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ITIL Expert Capability Stream Masters Program Training Course

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  • Beginner & Advanced level Classes.
  • Hands-On Learning in ITIL Concepts.
  • Best Practice for interview Preparation Techniques.
  • Lifetime Access for Student’s Portal, Study Materials, Videos & Top MNC Interview Question.
  • Affordable Fees with Best curriculum Designed by Industrial ITIL Expert.
  • Delivered by 9+ years of ITIL Certified Expert | 13332+ Students Trained & 350+ Recruiting Clients.
  • Next, ITIL Expert Capability Stream Masters Program Training Batch to Begin this week – Enroll Your Name Now!

  • 135+ Hrs Hands On Training
  • 5 Live Projects For Hands-On Learning
  • 36+ Practical Assignments
  • 24/7 Students
  • Course Syllabus ITIL® Intermediate OSA

    ₹ 14000
  • Course SyllabusITIL® Intermediate PPO

    ₹ 16000
  • Course Syllabus ITIL® Intermediate RCV

    ₹ 16000
  • Course SyllabusITIL® Intermediate SOA

    ₹ 16000
  • Course SyllabusITIL® Managing across the Lifecycle

    ₹ 16000
  • Total Amount

    ₹ 78000
  • Discount Offered

    ₹ 15600
  • Amount To Pay

    ₹ 62400

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17-Apr-2024
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Overview of ITIL Expert Capability Stream Masters Program Training Course

  • We train students for interviews and Offer Placements in corporate companies.
  • Suitable for Graduates and Experienced Candidates from any Stream
  • You will gain knowledge of ITIL® Concepts and Advanced tools, but also gain exposure to Industry best practices, Aptitude & SoftSkills
  • Experienced Trainers and Lab Facility
  • For Corporate, we act as one stop recruiting partner. We provide right skilled candidates who are productive right from day one
  • Guidance for Resume & Interviews Preparation Support
  • Learning Concepts: ITIL® Intermediate OSA, ITIL® Intermediate PPO, ITIL® Intermediate RCV, ITIL® Intermediate SOA, ITIL® Managing across the Lifecycle (MALC)
  • START YOUR CAREER WITH ITIL EXPERT CAPABILITY STREAM MASTERS COURSE THAT GETS YOU A JOB OF UPTO 7 LACS IN JUST 60 DAYS!
  • Classroom Batch Training
  • One To One Training
  • Online Training
  • Customized Training
  • Enroll Now

This is How ACTE Students Prepare for Better Jobs

PLACED IMAGE ACTE
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Course Objectives

ITIL stands for Information Technology Infrastructure Library and it is a set of best practices used by organizations to improve their IT service management. ITIL certification courses provide a comprehensive overview of the ITIL framework and the tools and principles it encompasses.
The objectives of ITIL Online Training are to provide participants with the knowledge and skills necessary to effectively manage IT services and align them with the business objectives of an organization. It also helps participants to gain an understanding of the ITIL framework, its scope, processes, and terminology.
The top five skills that you will learn from an ITIL certification course are:
  • Understanding of the ITIL framework and its scope
  • Knowledge of service management processes such as incident management and change management
  • Ability to design and implement IT service management processes
  • Understanding of the roles and responsibilities of various stakeholders in service management
  • Ability to measure and improve the performance of the IT service
There is a high demand for ITIL training as organizations look to become more efficient and improve the quality of their IT services. ITIL certification courses are in high demand, and many organizations are looking to hire professionals with ITIL certifications.
The prerequisites for the ITIL Course are having a basic understanding of IT service management, IT infrastructure, and IT operations. It is also helpful to have a basic understanding of software development and IT security.
The scope of ITIL in the future is very promising as organizations continue to focus on improving the quality of their IT services. As organizations become more digital and move towards cloud services, ITIL will continue to be a valuable asset in helping them meet their IT service management goals.
You can practice ITIL lab by using online or onsite labs that simulate ITIL processes. There are also many online resources available that can guide you through the different aspects of ITIL.

Is ITIL Trends that will Lead the Tech Industry in 2023.

ITIL Trends that will Lead the Tech Industry in 2023 include the adoption of DevOps, Agile, and other agile methodology. Automation, cloud computing, and the use of artificial intelligence will also be key trends in the coming years.

How do I start learning ITIL?

To start learning ITIL, you should take an online course or attend an instructor-led course. Online courses are available from a variety of providers, and can provide a comprehensive overview of the ITIL framework.

What are the job roles offered to ITIL Professionals?

ITIL professionals are in demand in many organizations, and there are a variety of job roles available. Common job roles include IT Service Manager, Service Delivery Manager, IT Operations Manager, IT Security Manager, and IT Infrastructure Manager.

What are the ITIL related course that ACTE Offer?

ACTE offers a wide range of ITIL related courses, including ITIL Foundations, ITIL Practitioner, and ITIL Expert. All courses are designed to help professionals understand the ITIL framework and its processes and terminology.

Do u need any special qualification to enroll in this ITIL Training?

No special qualifications are needed to enroll in an ITIL training course. Generally, all that is required is a basic understanding of IT service management and IT operations.
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About ITIL Expert Capability Stream Masters Program Training Course

ITIL certification program is seen as the most important training program for IT service management in recent years. At ACTE, the training program is set up in four different levels to help candidates understand the program and get the right training. The level is the level of the program that comes right after the foundation level. The ITIL program's SOA certification course is made up of modules and training that are about service operations and training. Candidates can get training for the ITIL/SOA certification program at one of the many ACTE centers.

Additional Info

Who Can Learn the ITIL Expert Capability Stream Masters Program Training Online Course at ACTE?

The ITIL Expert level certificate lets you choose from a number of ITIL framework skills to get this well-known certification. Before you jump into these programs, though, it's important to know the following:

  • To get the ITIL Expert Level certification, you must already have the ITIL certification or a certificate that is similar.
  • ITIL Foundation Certification: Applicants must be able to show that they have earned at least 17 credits from the ITIL Foundation and Intermediate Level programmes.
  • The 17 credits can be made up of credits from previous qualifications and credits from other related qualifications.
  • After getting the 17 credits and any other credits, a candidate for the ITIL Expert Level certification must pass the Managing Across the Lifecycle (MALC) faculty certification and get a total of 22 credits. This is the minimum required level.
  • Once a candidate has finished all the necessary ITIL modules and earned the required credits, they are thought to know enough about all ITIL areas to handle the ITIL Expert Level.

What are the Prerequisites to ITIL Expert Capability Stream Masters Program Online Course ?

The prerequisites for the ITIL Expert Capability Stream Masters Program online course are that you should have the ITIL Foundation certification and at least 17 ITIL credits, including a minimum of 8 credits from the Managing Across the Lifecycle (MALC) module. Additionally, you should have at least 5 years of experience in service management, including knowledge and experience of the ITIL processes, functions, and roles. You should also have a good working knowledge of IT service management best practices, such as ITIL, COBIT, ISO/IEC 20000, and PMBOK. Lastly, you should have a good understanding of the ITIL framework and the ITIL processes.

Future of ITIL:

ITIL has always been and will always be a set of best practises that change over time. Like any other framework, it has both good points and bad points.

The Information technology infrastructure library is now just called ITIL. This is because the goal is to move away from "IT" service management and towards just "service management."

Focusing on value co-creation (creating value for every stakeholder in the service value chain) makes sure that services not only meet customer needs now, but also in the future, with each service being re-evaluated regularly to make sure it's still useful.

Instead of trying to describe one "true" way to use ITIL, the core universal principles will be backed up by context-based materials that will help organisations of all sizes and from all over the world figure out how to make changes. ITIL has been around for a long time, and it will continue to change as the world changes.

What Are Some of ITIL Framework's Most Important Ideas?

ITIL framework is a set of practises that the IT team uses to deliver services that are made possible by IT. To manage IT services well, you need to know everything there is to know about all IT-related ideas and tasks. How well you understand what you're doing affects the quality of the services you offer. ITIL Practitioner Guidance says that a service is a way to provide value to customers by making it easier for them to reach their goals without having to take on specific costs and risks. Value drivers depend on what customers care about and what they want. Most services provide value to customers when they use the service.

What Kind of Skills Does a ITIL Need?

ITIL is a set of the best management practices known all over the world. ITIL certification shows that you understand the most common ideas, terms, and processes that can help your organization grow. ITIL implementation is becoming more and more important for businesses in almost all business sectors to stay in business in today's competitive market. Before you sign up for an ITIL training course, you should know how it will help your performance and career. The main benefits that most ITIL certified experts, no matter what role they play in services management, enjoy are:

  • A qualification that is known all over the world: An ITIL certification is a global standard for your qualifications and service management skills. ITIL certification is a requirement for services management experts at many of the world's top service providers, so it can help your career even on a global scale.

  • Familiarity with Standard Language: Many service managers use advanced service management techniques even though they don't know the standard language or techniques. ITIL certification teaches you the standard language and processes that people all over the world use.

  • A smart way to improve the initiatives: Professionals who want to show off their skills and values work in smarter ways. ITIL courses and workshops give you a smart skill that can help you find ways to make initiatives better.

  • It helps build a proactive culture by giving people the confidence to come up with new ways to make customers happier. ITIL training helps you pay more attention to what customers want and how users feel. Having learned how to use the ITIL framework and tools helps you improve the quality of service delivery by making you more proactive.

  • Builds confidence and improves skills: The quality of service delivery depends on the skills of the people involved. To compete with rivals, organisations need Services Management Experts who are confident and skilled. ITIL certification courses are meant to make service managers more confident and better able to deal with problems in certain areas.

  • Makes you a key contributor to the growth of the organisation: The ITIL certification course improves your skills, productivity, and ability to build better relationships with customers and within the organisation. ITIL knowledge helps you make processes more cost-effective by making the best use of the resources you have. With an eye on risk factors, a holistic approach to getting a better return on investment (ROI) helps the organisation grow in a way that is sustainable.

  • It helps your career. If you pass the ITIL course, you get a qualification and skills that are recognised around the world. This means that you get paid more. A number of project experts agree that getting ITIL certified gave them a 15% raise in pay. Besides the money, you also get a bigger picture and more chances to move up.

Profession and Income Trends:

ITIL is now used in many different fields, such as health care and education. IT professionals at the mid-management and senior-management levels can benefit the most from the certification, but even those at the lower levels can move up in their careers with an ITIL certification.

ITIL is being used more and more by both big and small businesses, which is driving up the demand for ITIL-certified professionals. A certified ITIL professional can make 15% more than a professional who is not certified. The level of certification has a direct effect on pay.

ITIL-certified professionals can have a very rewarding career path if they have good experience and are willing to learn. The career path of an ITIL-certified professional looks like this:

  • A person who has been certified by ITIL and has worked in the field for two years can become a process coordinator. This is for professionals who have certifications from the Foundation level to the Intermediate level. Some of the most important roles in this range are Configuration Analyst, Change Manager, and Incident Manager.
  • ITIL-certified professionals can become managers if they have eight years of experience in their field (mid-management level). This group includes roles like Problem Manager, Release Manager, and Service Desk.
  • An ITIL-certified professional with ten years of experience in the field can work as a consultant. The highest-paid job is as an ITIL consultant, but you need to be able to observe and solve problems well to get there.

An organisation with a healthy IT infrastructure runs well and does its job well. The ITIL framework helps organisations save money, improve IT services and customer satisfaction, work more efficiently, and raise their overall standards.

We would do whatever it takes to make this a definitive ITIL Expert Capability Stream Masters Program course. We will try to cover almost all the topics related to ITIL Expert Capability Stream Masters Program technology. It would be your unique destination to learn ITIL Expert Capability Stream Masters Program.

Learning ITIL Expert Capability Stream Program can help open up many opportunities for your career. It is a great skill-set to have as many roles in the job market requires proficiency in ITIL Concepts. Mastering ITIL Expert Capability Stream Masters Program can help you get started with your career in IT Companies like Paypal, Capgemini, Accenture, Mphasis, CTS, MindLabs all hiring Network Support Engineer.

This course will not only cover the core issues but will also cover many more advanced topics. This course is going to be one of the most comprehensive programs on ACTE. ITIL Intermediate OSA, ITIL® Intermediate PPO, ITIL® Intermediate RCV, ITIL® Intermediate SOA, ITIL® Managing across the Lifecycle (MALC); THERE IS NO PROBLEM. Everything is covered.

ITIL is a set of practices that is always improving and will continue to shape the IT industry. If you're passionate about being an IT professional, an ITIL certification course can help you get where you want to go. GreyCampus is one of the best places to get training and certification for ITIL Foundation. The course gives you a year's worth of access to audio/video lectures and two mock exams to help you prepare for the certification exam.

Why It's Important to Get ITIL Certification Course from ACTE?

ITIL is important now and in the future, and getting certified in one of ITIL's mastery courses has many benefits. Even though there is a lot to learn on the job, getting a head start on the basics, terms, strategies, and lifecycle stages will help people get the job they want and do well in the company. There are many good reasons to get the ITIL certification. Here are some of them:

  • Good Skill sets: The ITIL certification will give a wider range of skills and a better understanding of how ITIL is used and run on most IT systems. Having a better understanding of ITIL best practises will make a person more valuable among their peers and give them more confidence.

  • Global Presence: Getting an ITIL certification not only opens up higher-paying job opportunities and improves a CV, but the skills learned often lead to new job opportunities within the same company. Those who have finished any upper-level ITIL courses will be able to choose where and what they want to do first.

  • Being flexible: ITIL is very useful because it is used all over the world and in almost every industry that needs tightly controlled IT services. More and more people are looking for qualified professionals who understand the ITIL framework. The most desirable applicants will be able to choose from a wide range of industries, locations, and salary and benefit packages.

Key Concepts of ITIL:

Outcome: "Outcome" is one of the most important words in the IT Service Management vocabulary. In the ITIL Practitioner Guidance, an outcome is defined as the result of doing an activity, following a process, delivering an IT service, etc. It means both what was planned and what actually happened. But when an IT team does well, that doesn't always mean that the organisation does well.

Roles, tasks, and functions: IT is supposed to help the organisation reach its goals. This is one of its main goals. This is exactly what the ITIL framework does; it helps the IT team deliver services that meet the needs of the business. At its core, an organisation can be broken down into roles, processes, and functions. Here's an in-depth look at each one.

  • Functions: A function is made up of the people who do a certain job and the tools they use to do it. Function is the name for the specialised unit that does an activity. The quality of the function has a direct effect on how good the result is. Functions are needed to improve how well performance works.

  • Processes: A process is a group of related tasks that help you reach your goals when they are done in a coordinated way.
  • The following describe a process:

  • Processes have very specific inputs and outputs.
  • When a certain event happens, a process is started.
  • Processes are measurable.
  • The output of a process goes to a receiver.
  • Role: A role is a set of responsibilities, permissions, and tasks that are given to a person or a team as a whole. ITIL defines the roles for each process to make sure that all the important tasks are done during a process.

Online classes

ACTE offers online courses for the ITIL Expert Capability Stream Masters Program. This program helps professionals gain the knowledge and skills needed to become a certified ITIL Expert. The ITIL Expert Capability Stream Masters Program is designed to provide students with the most current and comprehensive knowledge of the IT Infrastructure Library (ITIL) framework.

The program also includes a service-oriented approach to IT management and an understanding of ITIL best practices. The courses are designed to provide students with the knowledge and skills to successfully pass the ITIL Expert exam. Each module covers the key concepts, principles, and processes of ITIL and provides students with the tools and techniques needed to apply the framework to their IT environment. The online courses also feature interactive quizzes and exercises, as well as interactive discussion forums to help students apply their knowledge.

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Key Features

ACTE offers ITIL Expert Capability Stream Masters Program Training in more than 27+ branches with expert trainers. Here are the key features,

  • 40 Hours Course Duration
  • 100% Job Oriented Training
  • Industry Expert Faculties
  • Free Demo Class Available
  • Completed 500+ Batches
  • Certification Guidance

Authorized Partners

ACTE TRAINING INSTITUTE PVT LTD is the unique Authorised Oracle Partner, Authorised Microsoft Partner, Authorised Pearson Vue Exam Center, Authorised PSI Exam Center, Authorised Partner Of AWS and National Institute of Education (nie) Singapore.

ITIL Expert Capability Stream Masters Program Course Content

Syllabus of ITIL® Intermediate OSA Course
Module 1: Introduction to operational support and analysis
  • The value to the business of OSA activities
  • The lifecycle within the OSA context
  • Optimizing service operation performance
Module 2 : Event management
  • The event management process inclusive of its design strategy
  • Efficient event management and provision of examples
  • The benefits and business value that can be gained from event management
Module 3 : Incident management
  • The incident management process inclusive of its components, activities
  • The measurement model and the metrics
  • The benefits and business value that can be gained from incident management
Module 4 : Request fulfillment
  • The request fulfilment process inclusive of its components
  • The measurement model and the metrics
  • The benefits and business value
Module 5 : Problem management
  • The end-to-end process flow for problem management inclusive of problem analysis techniques, error detection,components, activities and operation
  • A measurement model and the metrics
  • The benefits and business value that can be gained from problem management
Module 6 : Access management
  • The end-to-end process flow for access management process inclusive of components, activities and operation including its organizational structure
  • A measurement model and the metrics
  • The benefits and business value that can be gained from access management as related to OSA
Module 7 : The service desk
  • The complete end-to-end process flow for the service desk function inclusive of design strategy, components, activities and operation
  • The service desk validation components and activities
  • A measurement model and the metrics
Module 8 : Functions and roles
  • The end-to-end process flow for OSA functions
  • The roles within each OSA process and generic roles
  • The benefits and business value that can be gained from functions as related to OSA.
Module 9 : Technology and implementation considerations
  • Technology requirements for service management tools
  • What best practices
Syllabus of ITIL® Intermediate PPO Course
Module 1: Introductory
  • ITIL® 2011 Capability Module Planning Protection and Optimization
  • Agenda
  • Objective
  • ITIL® 2011 Introduction
  • ITIL® 2011 Intermediate
  • ITIL - Qualification Criteria
  • Definition of Service Lifecycle
  • Definition of Service Capability
  • Difference Between Lifecycle and Capability Modules
  • Managing Across the Lifecycle
  • Accreditation Institute
  • PPO Course Description
  • Course Objective
  • Target Candidate
  • Target Candidate Continued
  • Exam Pre-requisites
  • ITIL® 2011 PPO Exam Format
  • Exam Tips
  • Course Outline
  • Foundation Basics
  • ITIL®
  • ITIL® Publication
  • ITIL® is presented as Best Practice What are Best Practices
  • Why choose Public Standards over Proprietary ones?
  • What is a Service?
  • What is a Service Management?
  • Service Management Roles: Service Owner
  • Service Management Roles: Process Owner
  • Connecting with Processes and Functions: RACI Matrix
  • Key Terminology: Service Providers
  • Key Terminology: Suppliers
  • Learning Unit 01 - Introduction to PPO
  • Introduction to PPO
  • Introduction to PPO
  • Service Design - Purpose
  • Service Design - Objectives
  • Service Design - Value to Business
  • Service Design - Basics
  • Planning Protection and Optimization - Processes
  • Service Design - Inputs
  • Service Design - Outputs
  • Objectives of Design Co-ordination
  • Design Co-ordination - Scope
  • Design Co-ordination - Value
  • Design Co-ordination - Role of Design Coordination within PPO
  • Design Co-ordination - Interfaces
  • IT Service Management
  • Concept of Service and Value - Definition of a Service
  • Economic Value of a Service
  • Combined Effects of Utility and Warranty
  • Value to the Business - Monitor and Measure
  • Process
  • Organizing IT Service Management - Process Definition
  • Characteristics of a Process
  • Organizing IT Service Management - Organization Structure
Module 2: Capacity Management
  • Capacity Management - Purpose and Objectives
  • Capacity Management - Scope
  • Capacity Management - Value to the Business
  • Capacity Management - Policies
  • Capacity Management - Principles
  • Capacity Management - Process Activities
  • Capacity Management - Sub-processes
  • Capacity Management - Underpinning Iterative Activities
  • Capacity Management - Thresholds Management and Control
  • Capacity Management - Demand Management
  • Capacity Management - Modeling and Trending
  • Capacity Management - Application Sizing
  • Capacity Management - Triggers
  • Capacity Management - Inputs and Outputs
  • Capacity Management - Interfaces
  • Capacity Management - Information Management
  • Capacity Management - Challenges and Risks
  • Capacity Management - CSFs and KPIs
Module 3: Availability Management
  • Availability Management - Purpose and Objectives
  • Availability Management - Scope
  • Availability Management - Value to the Business
  • Availability Management - Policiesv
  • Availability Management - Basic Concepts 1of3
  • Availability Management - Basic Concepts 2of3
  • Availability Management - Basic Concepts 3of3
  • Availability Management - Reactive Activities
  • Availability Management - Proactive Activities
  • Availability Management - Techniques
  • Availability Management - Triggers
  • Availability Management - Inputs and Outputs
  • Availability Management - Interfaces
  • Availability Management - CSFs and KPIs
  • Availability Management - Information Management
  • Availability Management - Challenges and Risks
Module 4: IT Service Continuity Management
  • IT Service Continuity Management - Purpose and Objectives
  • IT Service Continuity Management - Scope
  • IT Service Continuity Management - Value to the Business
  • IT Service Continuity Management - Policies
  • IT Service Continuity Management - Lifecycle
  • IT Service Continuity Management - Activities 1of11
  • IT Service Continuity Management - Activities 2of11
  • IT Service Continuity Management - Activities 3of11
  • IT Service Continuity Management - Activities 4of11
  • IT Service Continuity Management - Activities 5of11
  • IT Service Continuity Management - Activities 6of11
  • IT Service Continuity Management - Activities 7of11
  • IT Service Continuity Management - Activities 8of11
  • IT Service Continuity Management - Activities 9of11
  • IT Service Continuity Management - Activities 10of11
  • IT Service Continuity Management - Activities 11of11
  • IT Service Management - Triggers
  • IT Service Continuity Management - Interfaces
  • IT Service Continuity Management - Inputs and Outputs
  • IT Service Continuity Management - CSFs and KPIs
  • Service Continuity Management - Challenges and Risks
  • Service Continuity Management - Information Management
Module 5: Information Security Management
  • Information Security Management - Purpose and Objective
  • Information Security Management - Scope
  • Information Security Management - Value to the Business
  • Information Security Management - Policies
  • Information Security Management - Key Concepts
  • Information Security Management - Key Concepts
  • Information Security Management - Key Concepts
  • Information Security Management - Key Concepts
  • Information Security Management - Key Concepts
  • Information Security Management - Key Concepts
  • Information Security Management - Key Concepts
  • Information Security Management - Key Concepts
  • Information Security Management - Triggers
  • Information Security Management - Interfaces
  • Information Security Management - Inputs and Outputs
  • Information Security Management - CSFs and KPIs
  • Information Security Management - Challenges
  • Information Security Management - Risks
  • Information Security Management - Information Management
Module 6: Demand Management
  • Demand Management
  • Demand Management and service lifecycle
  • Purpose and Objectives of Demand Management
  • Scope of Demand Management
  • Value to the Business
  • Demand Management - Basic Concepts 1of4
  • Demand Management - Basic Concepts 2of4
  • Demand Management - Basic Concepts 3of4
  • Demand Management - Basic Concepts 4of4
  • Challenges in Managing Service Demand
  • Management of Operation Demand
  • Activities
  • Activity based Demand Management
  • Activity based Demand Management
  • Benefits for analysing PBA
  • Codifying of PBAs
  • User Profile
  • PBA and User Profile
  • Differentiated Offerings
  • Triggers Inputs and Outputs
  • Outputs
  • Interfaces
  • Information Management
  • Critical Success Factors
  • Key Performance Indicators
  • Challenges
  • Risks
Module 7: PPO Roles and Responsibilities
  • Roles and Responsibilities
  • Process Owner
  • Process Manager
  • Process Practitioner
  • Capacity Management Process Owner
  • Capacity Management Process Manager
  • Availability Management Process Owner
  • Availability Management Process Manager
  • IT Service Continuity Management Process Owner
  • IT Service Continuity Management Process Manager
  • Information Security Management Process Owner
  • Information Security Management Process Manager
  • Key roles for Demand management
Module 8: Technology and Implementation considerations
  • Technology and Implementation Considerations
  • Technology and Implementation Considerations
  • PPO Technology Considerations
  • Designing Technology Architectures
  • Generic Requirements (Toolsets)
  • Evaluation Criteria for Technology
  • Requirements Classification - MoSCoW
  • Process Implementation
  • Service Design Evaluation Criteria
  • Service Design - Challenges
  • Service Design - Risks
  • Service Design - CSFs and KPIs
  • Service Transition - Challenges
  • Service Transition - Risks
  • Service Transition - Critical Success Factors
  • Service Operation - Challenges
  • Service Operation Managers - Challenges 1of2
  • Service Operation - Challenges 2of2
  • Service Operation - Risks
  • Service Operation - CSFs 1of3
  • Service Operation - CSFs 2of3
  • Service Operation - CSFs 3of3
  • Implementing Service Operation - Planning
Syllabus of ITIL® Intermediate RCV Course
Module 1: Service Management

A practice and how it creates business value.

Module 2: Change Management

Enables successful service transition.

Module 3: Service Validation & Testing

Ensures the integrity and quality of the transition.

Module 4: Service Asset & Configuration Management

Monitors the state of the transition.

Module 5: Request Fulfillment

Ensures the effective and expedient fulfillment of service requests and provides a standard for evaluation.

Module 6: Evaluation

Reviews whether the performance and value of a service is acceptable.

Module 7: Knowledge Management
  • Enhances ongoing management decision support and service delivery capability
  • Technology and implementation considerations for these processes
Syllabus of ITIL® Intermediate SOA Course
Modules
  • Introduction to Service Offerings and Agreements (SOA)
  • Service Portfolio Management
  • Service Level Management
  • Demand Management
  • Supplier Management
  • Financial Management for IT Services
  • Business Relationship Management
  • SOA roles and responsibilities
  • Technology and Implementation Considerations
Syllabus of ITIL® Managing across the Lifecycle (MALC) Course
Module 1: Introduction to Managing Across the Lifecycle
  • MALC exam builds on the knowledge acquired in foundation and intermediate-level ITIL courses
  • Prerequisites for the MALC exam
  • Structure and scoring of the MALC exam
  • Bloom's Taxonomy and applying it to the types of questions that will/will not be asked on the MALC exam
  • MALC exam cast study
Module 2: Key Concepts of the Service Lifecycle
  • Services, service management, and IT service management
  • Organizing functions and roles for service management
  • Effect of clarifying roles and using RACI
  • Element of value
  • Business value of various ITIL lifecycle stages
  • Approaches to risk management
  • Importance of knowledge management and the SKMS
Module 3: Communication and Stakeholder Management
  • Coordinating business relationship management across the lifecycle
  • Role of business relationship management in the communication activities
  • Stakeholder management and communication
  • Using service models
  • Design activity coordination Services
  • Managing communications and commitment throughout the lifecycle
  • Communication aspects of service operation
  • Communication strategy and plan
Module 4: Integrating Service Management Processes Across the Service Lifecycle
  • Effectively and efficiently integrating service management processes across the lifecycle
  • Impact and relationship of service strategy to other lifecycle stage
  • Various lifecycle stage inputs and outputs
  • Value and interfaces of the various service management processes
Module 5: Managing Service Across the Lifecycle
  • Importance of an approach to balanced design
  • Contribute to effective and efficient service management with design coordination and transition planning and support
  • Service transition lifecycle stages
  • Managing services across the lifecycle
  • Involving operations staff in other lifecycle stages
  • Sources of information helping in the implementation and improvement of services
  • Factors relevant to strategic assessments
  • Challenges, risks, and critical success factors of the strategy, design, transition, and operation lifecycle stages
Module 6: Governance, Roles, People, Competence, and the Organization
  • Governance, activities, framework, and governance bodies
  • Relating strategy to governance
  • Service providers set direction, policy and strategy
  • Change management
  • Management systems
  • Establishing and maintaining a service management system
  • Organization development and departmentalization
  • Logical structure for a service provider
  • Functions and the types of services providers
  • Implementing and sourcing strategies
Module 7: Measurement
  • Measuring and demonstrating value
  • Determining and using metrics
  • Approaches to monitoring and control
  • Using event management tools
Module 8: Implementing and Improving Service Management Capabilities
  • Implementing service management, service management processes, and supporting tools
  • Different types of assessments and conducting assessments
  • Techniques for improving service management
  • Methods for implementing service management
  • Business value of service portfolio management
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Hands-on Real Time Projects in ITIL Concepts

Project 1
Optimizing service operation performance

The focus on how organizations can improve on knowledge management in order to enhance flow of work and productivity.

Project 2
Project Portfolio Optimization

It explains about the essential case studies involved before plan, protect and optimize the execution of projects.

Project 3
Improving IT Service Management

It explains about the essential improvisation of IT infrastructure, including, platform Management and Software development.

Project 4
Service Validation & Testing

Identifying and analyzing the business was to improve the service of new technologies and testing that implementation process.

Our Top Hiring Partner for Placements

ACTE offers placement opportunities as add-on to every student / professional who completed our classroom or online training. Some of our students are working in these companies listed below.

  • We are associated with top organizations like HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc. It make us capable to place our students in top MNCs across the globe
  • We have separate student’s portals for placement, here you will get all the interview schedules and we notify you through Emails.
  • After completion of 70% Fundamentals of ITIL training course content, we will arrange the interview calls to students & prepare them to F2F interaction
  • ITIL Expert Capability Stream Masters Program Trainers assist students in developing their resume matching the current industry needs
  • We have a dedicated Placement support team wing that assist students in securing placement according to their requirements
  • We will schedule Mock Exams and Mock Interviews to find out the GAP in Candidate Knowledge

Be a Certified Expert in ITIL Expert Capability Stream Masters Program

Acte Certification is Accredited by all major Global Companies around the world. We provide after completion of the theoretical and practical sessions to fresher's as well as corporate trainees.

Our certification at Acte is accredited worldwide. It increases the value of your resume and you can attain leading job posts with the help of this certification in leading MNC's of the world. The certification is only provided after successful completion of our training and practical based projects.

The ITIL certification is a globally-recognized qualification in the field of IT service management. It provides professionals with the skills and knowledge necessary to effectively manage IT services and processes. This certification will help to enhance your career growth by providing greater job security, increased salary and promotion opportunities, and increased credibility within the IT industry.
To be ready for the ITIL certification, you should have a good understanding of IT service management principles and ITIL best practices. Additionally, you should have an understanding of IT service lifecycle management, IT service catalogue management, ITIL incident management, and ITIL change management. You should also be familiar with ITIL processes and procedures, ITIL service levels, and ITIL service design and transition.
The ITIL Training Certification is suitable for anyone who works with IT services, including IT professionals, IT managers, IT consultants, IT service provider, and IT support staff. The course is also suitable for those who want to gain a better understanding of IT service management and ITIL best practices.
To get the ACTE ITIL Training Certificate, you must complete the ITIL Foundation Course or the ITIL Practitioner Course. After completing the course, you must pass the exam in order to receive the certificate. The exam consists of multiple choice questions that test your knowledge of ITIL best practices.
Yes, you will need to take the ITIL certification test after completing the ITIL course. This test is designed to verify your knowledge and understanding of the ITIL best practices. You must pass the exam in order to receive the ITIL certification.

Complete Your Course

a downloadable Certificate in PDF format, immediately available to you when you complete your Course

Get Certified

a physical version of your officially branded and security-marked Certificate.

Get Certified

About Experienced ITIL Expert Trainers

  • Our ITIL Expert Capability Stream Masters Program Training Course: Trainers are certified professionals with 7+ years of experience in their respective domain as well as they are currently working with Top MNCs.
  • As all Trainers are ITIL domain working professionals so they are having many live projects, trainers will use these projects during training sessions.
  • All our Trainers are working with companies such as Cognizant, Dell, Infosys, IBM, L&T InfoTech, TCS, HCL Technologies, etc.
  • Trainers are also help candidates to get placed in their respective company by Employee Referral / Internal Hiring process.
  • Our trainers are industry-experts and subject specialists who have mastered on running applications providing Best ITIL training to the students.
  • We have received various prestigious awards for ITIL Training from recognized IT organizations.

ITIL Expert Capability Stream Masters Program Training Course Reviews

Our ACTE Reviews are listed here. Reviews of our students who completed their training with us and left their reviews in public portals and our primary website of ACTE & Video Reviews.

NANCY RAMKUMAR

Studying

I had completed my ITIL concepts with advance in by ACTE. The best place to excel your next phase of career. The trainers and faculty here were very friendly and comfortable. My trainer had explained each and every topics clearly and he won't move to another topic until I was clear in it. Thanks to my trainer and ACTE for this wonderful opportunity!!

CHANDRAN KANNAN

Software Engineer

It is a great curse for beginners and for filling in some gaps for intermediate programmers. I wouldn't recommend it though for advanced programmers as the knowledge is rather basic and even at x2.0 speed it will become boring. Again, great course overall of beginners who want to get started with ITIL Concepts. Thanks!

AMAN ADITHYA

Software Engineer

This course is really great, it's very awesome that the course constantly get updated and you get answers in Q&A very fast, also instructor explanation is very good and clear, this is the only course you need to master ITIL concepts and Mr Venket does a really good job on that, the only con for me was that it didn't have much theory covered it went right to code without showing slides about how it works, but thankfully they are adding them now, so this is really a 5 star course, thank you ACTE for these amazing courses.

KEERTHANA V

Studying

One of the best Programming courses that i have taken in a long time , ACTE has put lot of effort into making the course easy to learn , even for an ITIL Concepts Novice like me, which makes it truly a masterclass course to attend ,and the responses from Goran and others have been very helpful .

RAMYA PANDIAN

Software Testing

This Course is really a masterclass, covers from basic to advanced level. Would definitely recommend to anyone interested in learning ITIL concepts. All concepts explained in a well-structured course. Tim teaches the concepts really well with coding examples. Follow along with him on code, you will learn a lot on writing a professional code too!.. Thanks, ACTE & Team

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ITIL Expert Capability Stream Masters Program Training Course Course FAQs

Looking for better Discount Price?

Call now: +9193833 99991 and know the exciting offers available for you!
  • ACTE is the Legend in offering placement to the students. Please visit our Placed Students List on our website
  • We have strong relationship with over 700+ Top MNCs like SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc.
  • More than 3500+ students placed in last year in India & Globally
  • ACTE conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
  • 85% percent placement record
  • Our Placement Cell support you till you get placed in better MNC
  • Please Visit Your Student Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions
    ACTE Gives Certificate For Completing A Course
  • Certification is Accredited by all major Global Companies
  • ACTE is the unique Authorized Oracle Partner, Authorized Microsoft Partner, Authorized Pearson Vue Exam Center, Authorized PSI Exam Center, Authorized Partner Of AWS and National Institute of Education (NIE) Singapore
  • The entire ITIL Expert Capability Stream Masters Program Training Course training has been built around Real Time Implementation
  • You Get Hands-on Experience with Industry Projects, Hackathons & lab sessions which will help you to Build your Project Portfolio
  • GitHub repository and Showcase to Recruiters in Interviews & Get Placed
All the instructors at ACTE are practitioners from the Industry with minimum 9-12 yrs of relevant IT experience. They are subject matter experts and are trained by ACTE for providing an awesome learning experience.
No worries. ACTE assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.
We offer this course in “Class Room, One to One Training, Fast Track, Customized Training & Online Training” mode. Through this way you won’t mess anything in your real-life schedule.

Why Should I Learn ITIL Expert Capability Stream Masters Program Training Course Course At ACTE?

  • ITIL Expert Capability Stream Masters Program Training Course Course in ACTE is designed & conducted by ITIL Expert Capability Stream Masters Program Training Course experts with 10+ years of experience in the ITIL Expert Capability Stream Masters Program Training Course domain
  • Only institution in India with the right blend of theory & practical sessions
  • In-depth Course coverage for 60+ Hours
  • More than 50,000+ students trust ACTE
  • Affordable fees keeping students and IT working professionals in mind
  • Course timings designed to suit working professionals and students
  • Interview tips and training
  • Resume building support
  • Real-time projects and case studies
Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question.
You will receive ACTE globally recognized course completion certification Along with National Institute of Education (NIE), Singapore.
We have been in the training field for close to a decade now. We set up our operations in the year 2009 by a group of IT veterans to offer world class IT training & we have trained over 50,000+ aspirants to well-employed IT professionals in various IT companies.
We at ACTE believe in giving individual attention to students so that they will be in a position to clarify all the doubts that arise in complex and difficult topics. Therefore, we restrict the size of each ITIL Expert Capability Stream Masters Program Training Course batch to 5 or 6 members
Our courseware is designed to give a hands-on approach to the students in ITIL Expert Capability Stream Masters Program Training Course. The course is made up of theoretical classes that teach the basics of each module followed by high-intensity practical sessions reflecting the current challenges and needs of the industry that will demand the students’ time and commitment.
You can contact our support number at 93833 99991 / Directly can do by ACTE.in's E-commerce payment system Login or directly walk-in to one of the ACTE branches in India
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Request for Class Room & Online Training Quotation

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