Syllabus of SAP C4C Training Online
Module 1: SAP C4C Introduction
- Overview of SAP C4C and its features
- System Architecture
- IDE Introduction and Setup
- Functional Capabilities of SAP Cloud for Customer
- Navigation and user interface of SAP C4C
Module 2: Getting Started with SpecFlow
- Working with SAP Hybris Cloud for Customer
- User and Business Role Management
- Notification and Workflow
- Preparing for Go-Live
- Territory Management
- Personalization and Extensibility
- Solution Walkthrough and Test Plans
Module 3: Setting up the Organizational Model
- Uses of Organization Model
- Organization Mode - Building Blocks
- Organization Mode Functions
Module 4: Integration
- Describing Integration with Microsoft Outlook
- Describing Integration with FSM
- Describing Integration Scenarios with CRM and ECC
- Describing the Benefits of Integration with Social Media
Module 5: Organizational Management
- Define Division
- Create Employee
- Define Distribution Channel
- Assign an employee to org structure
- Create Org Structure- SAP C4C Training
Module 6: UI Configuration
- Hide Field
- Make Field Visible
- Create New Field
- Mashup
Module 7: Lead and Opportunity Management
- Capturing leads
- Lead qualification and assignment
- Tracking and reporting on leads
- Creating and tracking opportunities
- Sales processes
- Sales quotes
- Account and Contact Management
- Product and Price List Management
Module 8: Integration Process of Sales & Service
- Account 360 Overview
- External Pricing Produces Real-Time Price Request
- Opportunity with Customer Quote Processing in ERP
- Creation of Ticket Follow-Up Document in SAP ERP
Module 9: SAP C4C - Data Migration
- SAP C4C - Creating Workflow Rule
- SAP C4C - Performing Data Migration
- SAP C4C - Retail
Module 10: SAP C4C Sales
- Lead and Opportunity Management
- Account and Contact Management
- Product and Price List Management
- Sales Quotes and Orders Management
- Sales Forecasting and Analytics
- Territory and Pipeline Management
- Sales Contracts Management
- Sales Collaboration and Communication
Module 11: SAP C4C Service
- Service Request and Ticket Management
- Service Contract and Warranty Management
- Installed Base Management
- Service Order Management
- Service Confirmation and Billing
- Knowledge Base and Articles Management
- Service Analytics and Reporting
- Field Service Management
Module 12: SAP C4C Marketing
- Campaign Planning and Execution
- Marketing Lead Management
- Marketing Resource Management
- Email Marketing and Social Media Marketing
- Lead Segmentation and Targeting
- Lead Scoring and Qualification
- Marketing Analytics and Reporting
Module 13: SAP C4C Analytics modules
- KPI and Dashboard Management
- Report and Data Source Management
- Data Analysis and Data Visualization
- Predictive Analytics and Machine Learning
- Integration with SAP Analytics Cloud
- Self-Service Analytics and Reporting
- Mobile Analytics and Reporting