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Service Desk Analyst Training

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  • Practical Classes for both beginners and experience.
  • Delivered by 9+ years of Service Desk Analyst Certified Expert.
  • Service Desk Analyst Programming Immersive hands-on training.
  • 12402+ Students Trained & 350+ Recruiting Clients.
  • Certificate of completion from an industry-recognized company.
  • Trained by industry professionals in fundamental concepts of Service Desk Analyst training.
  • Next Service Desk Analyst Batch to Begin this week – Enroll Your Name Now!

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08:00 AM & 10:00 AM Batches

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Weekdays Regular

08:00 AM & 10:00 AM Batches

(Class 1Hr - 1:30Hrs) / Per Session


Weekend Regular

(10:00 AM - 01:30 PM)

(Class 3hr - 3:30Hrs) / Per Session


Weekend Fasttrack

(09:00 AM - 02:00 PM)

(Class 4:30Hr - 5:00Hrs) / Per Session

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Have Cracked Their Dream Job in Top MNC Companies

Obtain Our Inventive Service Desk Analyst Training From Our Experts

  • Our Service Desk Analyst Training course aims to provide high-quality instruction that focuses on fundamental knowledge of core ideas and a hands-on approach.
  • Learners will be able to scale up their skills and perform real-time projects with quality standards after being exposed to current industry use-cases and scenarios.
  • Learn how to deal with problems that arise in the Service Desk Environment, as well as the necessity of managing, meeting, and maintaining service levels. Develop a comprehensive understanding of the various support tools and technologies available to Service Desk Analysts, etc.
  • Training offers the most up-to-date and industry-specific service desk analyst training to help you advance your professional career.
  • Also, extensive training aids in the development of knowledge in this broad sector, allowing you to complete your everyday activities with ease.
  • You can get full support and real-time project assistance from skilled professionals during the training term.
  • ACTE Training helps students in getting necessary certificates. In fact, for each course we offer, we issue a course completion certificate.
  • Classroom Batch Training
  • One To One Training
  • Online Training
  • Customized Training
  • Enroll Now

Course Objectives

The Service table Analyst course ensures analysts work to consistent, industry-recognized standards and in line with best follow tips. Service Desk Analyst is a key role overseeing the effectiveness of Service Desk knowledge and skills, ensuring that consistency and quality are maintained and that service targets are met.
It reviews the four key concepts covered in the standards are,
  • Professionalism and Roles
  • Analyst Skills with Process and supported technologies
  • Enabling tools on which are based the skills
  • Competencies and knowledge that a Service Desk analyst requires in order to deliver professional and effective support
Being able to filter and range takes patients, time management skills, and information. to create a powerful client relationship, your facilitate table agent ought to go higher than and on the far side being friendly. The agent must be able to convey complicated processes in an easy manner to help customers understand them easily.
  • The essential skills and competencies to deliver economical and effective support in line with SDI’s best follow trade standards.
  • A clear understanding of the way to determine client wants and motivations, the way to deal effectively with a range of things, and the way to handle troublesome things.
  • Recognizing the importance of cooperation within the support atmosphere.
  • Knowledge of core IT Service Management processes and therefore the role of the Service table among these.
Working at the IT facilitate table as Service table Analyst is a good entry-level job. As a service table Analyst skilled, your core responsibilities are to produce technical facilitate and support, which may mean putting in place and repairing pcs or responding to a customer's question regarding the way to use their computer.
  • There are numerous job opportunities for Service desk analysts worldwide.
  • High salaries are offered for Service desk analysts On average, Service desk analysts earn $71,746 USD per annum.
  • Top companies like IBM, Amazon, L&T are recruiting Service desk analysts around the globe.
Front-line IT service and support analysts with some expertise in a very first-line or second-line service table setting. For analysts trying to grow in their role and gain a recognized qualification in their profession, this Service Desk Analyst online course can facilitate them to develop sensible skills while earning a certificate that endorses their commitment and data.

How will be the training of the Service Desk Analyst with ACTE?

Our course curriculum covers all the concepts to gain real-time proficiency in dealing with issues regarding,
  • Service Desk Environment and understand the importance of Managing meetings and Maintaining Service Levels.
  • Develop a clear understanding of the support tools and technologies available to Service Desk Analysts.

Mention the purpose of Service Desk Analyst in industries?

  • A service table associate degree list is an IT specialist WHO helps users solve problems with hardware or code.
  • They answer user inquiries, determine issues and problems with instrumentality and applications, and facilitate mending these problems for users.
  • We tend to conjointly work closely with alternative IT department workers to produce help on comes on the far side the reach of their data.

Will I get sufficient practical training through the Service Desk Analyst training?

At ACTE we not only provide you with theoretical training but also make you practically knowledgeable by making you work with real-world projects and case studies. Every course we provide includes 2 periods comes which offer you with period expertise. the sensible data improves your domain experience and helps you in clearing the certifications with ease.

Is there any advantages I gain as Service Desk Analyst?

  • This technology offers excellent career opportunities worldwide.
  • Salaries offered for certified professionals are extremely high and a lot of variety of individuals started learning this Course.
  • Streamlined work method helps you execute all complicated tasks simply.
  • Fast track your career growth with service table analyst coaching certification Course.

Does ACTE provides me with placement after Service Desk Analyst course completion?

Immediate job opportunities after Completion of Advance Service Desk Analyst online Course. Active Coordination with students from the step of providing an expert CV/Resume to attend interviews and securing employment. Preparatory Preparation guarantees that our students are able to perform absolutely in Interviews even it had been their initial Interview.
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Overview of MS Build Course

Service Desk Analysts are IT specialists who offer technical assistance for customers of an organization. Analysts reply to inquiries, and that they compare and remedy troubles referring to IT systems and applications. Service Desk Analyst online Course offer technical take care of anything of the data structures unit, which includes device hardware, working structures, applications, and networks. Generally, they must be troubleshooting bent of thoughts and with a right conversation to the stakeholders.

Usually, Service Desk Analysts work intently with an organization's IT branch to offer help referring to paintings that can be outdoor the scope in their expertise. Service Desk Analysts offer help referring to not unusual place incidents, and that they function an unmarried factor of touch for any device-associated issue.  

Additional Info

Introduction to Service Desk Analyst

  • The SDI Service Desk Analyst online training route guarantees analysts paintings to consistent, enterprise identified requirements and in step with pleasant exercise guidelines. It critiques the 4 key ideas blanketed withinside the requirements: Professionalism and Roles, Analyst Skills, Process, Supported technology, and permitting gear, on which might be primarily based totally the skills, capabilities, and know-how that a Service Desk analyst calls for with a view to supplying expert and powerful support.
  • The route is primarily based totally upon the requirements and targets for SDI©’s Service Desk Analyst qualification and guarantees that scholars are supplied with the know-how, data, and gear to take the SDA exam. Students will obtain an SDI© Service Desk Analyst school room workbook containing all the presentation materials, route notes, case examine and pattern exams.
  • Service Desk help is a vital part of handing over constant IT Service Levels, and If you're a carrier table operator, professional, or supervisor in search of expert improvement and popularity of your talents, then the SDI Service Desk Analyst qualification is for you. The duties of a help analyst are continuously converting and an extensive-ranging set of talents are wished throughout the board.
  • By accomplishing an SDI certification you will: show to an organization that you recognize the great exercise requirements to your role; have the knowledge, talents, and competencies to use your expertise on an everyday basis; undoubtedly effect the green walking of a carrier table. The route covers an in-depth variety of subjects, from equipment and technologies, trouble-fixing techniques, expertise client wishes and motivation, a way to cope with hard situations, teamwork, and plenty more.
  • We will debate the talents, information, and attributes required for the body of workers to reach their role. The pupil will study the significance of purchaser relationship control and could evaluate the carrier talents required to expand and hold exact running relationships with clients and peers.
  • The path additionally appears at help methodologies and technology and equipment utilized inside the Service Desk. Reviews key problems consisting of Service Level Agreements; the advantages and pitfalls and the significance of metrics and the implementation of carrier control strategies and powerful fixing techniques, which Service Desk Analysts can utilize.
  • The path guarantees analysts paintings to consistent, industry identified requirements and consistent with first-rate practice guidelines. It critiques the 4 key principles protected in the requirements: Professionalism and Roles, Analyst Skills, Process, Support technology, and allowing equipment, on which can be primarily based totally the talents, talents, and information that a carrier table analyst calls for with the intention to deliver expert and powerful help

Responsibilities of Service Desk Analyst

Service Desk Analysts ought to carry out more than one capability successfully and simultaneously. Duties of Service Desk Analysts can also additionally vary, however, center obligations encompass the following:

1.Manage Support Requests

A big duty of Service Desk Analysts is to control guide requests which can come thru a variety of networks, consisting of email, chat, and telephone. They ought to file problem severity, and that they ought to make use of general techniques to solve problems. Analysts ought to additionally preserve guide monitoring systems.

2.Resolve Technical Issues

Service Desk Analysts ought to solve technical problems. In a few organizations, they solve those problems remotely. For positive, not unusual place problems, consisting of set up and configuration problems, they offer customers technical documentation so that you can higher recognize their systems.

3. Accelerate Complex Cases

Service Desk Analysts frequently ought to boost up customer service requests to higher-degree IT guide experts if they may be not able to solve a selected problem on their own. Analysts then offer experts with information about the problem so that you can solve it successfully.

4.Manage Service Documentation

Service Desk Analysts ought to preserve complete statistics of problems regarding each software program and hardware.

Tools For Service Desk Analyst

  • Develop a clean expertise of the aid equipment and technology to be had to Service Desk Analysts To recognize and use the terminology of the aid industry
  • Determine the advantages of the equipment and technology we use
  • To decide techniques for imposing Self-Help and Self Service for end-users

Frameworks of Service Desk Analyst

Some frameworks standardize the paintings finished at the carrier table. The European e-Competence Framework (e-CF) defines “Service Support” as one in every of its forty ICT Professional Role Profiles withinside the Service and Operation Family, whose motive is to offer far off or onsite analysis or steerage to inner or outside customers with technical troubles. The primary responsibilities of this role, which suits thoroughly with what's predicted withinside the Service Desk, include:

  • Identify and diagnose troubles and troubles
  • Categorize and report stated queries and offer solutions
  • Support hassle identification
  • Advise customers on suitable path of action
  • Monitor troubles from begin to resolution
  • Escalate, if needed, unresolved troubles to a better degree of guide
  • Provide critical on-line protection recommendation and guide
  • Managing one or greater customer support or carrier table functions.
  • Acting as a factor of touch to guide carrier customers and clients reporting troubles, soliciting for information, access, or different services.
  • Delivering customer support via more than one channel inclusive of human, digital, self-carrier, and automated.

Important Features of Service Desk Analyst

While a well-controlled chatbot can essentially extrude how your assist table operates in addition to scales, even nowadays it is now no longer an obligatory function. If you are purchasing for absolutely the baseline of assist table apps, then you are definitely seeking out the most effective 3 abilities:

  • The capacity to create and course a hassle price tag, The capacity to alter and near the price tag at the same time as retaining a file of the closure, and The capacity to get hold of tickets thru multiple channels. There is probably a few arguments on that closing one, however, on this day and age, it absolutely is not enough, even for a small assist table operation that serves most effective inner customers, a good way to absorb hassle tickets the use of simply one communications channel. At a minimum, you are seeking out phone and email, and you are nice off with the capacity to create a self-carrier portal. Many companies additionally choose to deliver their customers or clients the choice to ship tickets thru social media.
  • The self-carrier portal is a specifically appealing function due to the fact it is able to upload fees to each simple assist table scenario: the inner IT assist table and the external, patron-dealing with product help assist table. That's due to the fact, in both scenarios, a self-carrier portal gives many extra abilities that could assist departments aside from product help or IT.
  • In the case of the IT assist table, a self-carrier portal shall we IT direct customers to a critical vicinity wherein they can't most effective log a price tag, they also can assist themselves with a knowledgebase that includes step by step commands for fixing not unusual place problems, like "How do I reset my password?" or "How do I get right of entry to the VPN?" But a self-carrier portal may also be used as a critical factor for not unusual place IT-associated tasks, like registering a brand new phone with the company's cellular tool management (MDM) machine or a download library of IT-authorized apps.
  • It's the equation for the patron-dealing with help site. In that scenario, a self-carrier portal can offer each the price tag registration and the knowledgebase, however, it is able to additionally provide capabilities like product registration, guide download of software program updates, and back-stop hooks to the patron dating management (CRM) and advertising automation structures so as to robotically marketplace associated merchandise and upsell possibilities to suitable clients.
  • Service Desk Analyst online Course capacity to combine with different apps is every other critical function that, at the same time as now no longer obligatory for a success assist table, remains a functionality maximum shoppers must be seeking out. Because they perform on the nexus of operations and person or patron interaction, assist desks to gather quite treasured statistics. How your customers experience approximately your IT operation might not appear critical to each operation, however, dig a touch deeper and you will locate the assist table additionally is aware of how the ones humans are use of their software program to do business, wherein it is breaking down, and the way it is impacting the organization. On the patron side, it is the equal thing. The assist table is aware of what clients are shopping for maximum. Often it additionally is aware of why and additionally what shoppers like maximum approximately what they purchase and what they prefer least. Further, an assist table can slide and cube that statistics primarily based totally on target market segment, geography, and a bunch of different elements relying on how your hassle price tag paperwork are built.

Advantages of Service Desk Analyst

Align IT and enterprise techniques/departments

Service desks facilitate communique and collaboration among IT and different departments, assisting to remedy or even keep away from preventable system defects and breakdowns through assisting you to create, assign, track, and remedy tickets.

Improve asset management

Service desks function as a hub for all of your organization’s hardware and software program assets, in addition to any applicable contracts, allowing clean data retrieval, asset valuation, configuration, maintenance, and more.

Enhance operational efficiency

Service desks standardize IT processes in accordance with ITIL (IT Service Management best practices) rules, enabling more accurate IT-related approach planning and tracking.

Made facts-pushed decisions

Service desks acquire and save the facts from issues, merchandise, and overall performance results, allowing less complicated evaluation that informs smarter IT decisions.

Skills Required for Service Desk Analyst

Service table analysts neutralize direct patron troubles through help with technical information to restore software programs and hardware problems. The agency generally rent candidates with at the least an associate’s degree, together with the underneath skills:

1.Technical expertise – as they often play a right away function in solving a client’s problems, provider technicians want amazing technical and device expertise

2.Problem-resolving abilities – provider table analysts are especially problem-solvers so that they must have the ability to plan technical and authentic answers to personal problems

3.Communication – the operational message is fundamental on this function due to the fact that provider table analysts are required to gather records approximately troubles, put together complete notes and reports, and stroll customers thru the levels they are able to take to restore software program and hardware problems

4.Time administration – provider table analysts call for amazing time control aids and must be capable of set priorities whilst masking more than one troubles

5.Team partnership – provider table analysts robotically paintings with different IT employees to solve personal troubles, so that they want to collaborate with group contributors and coworkers

Certification of Service Desk Analyst

Service Desk Analyst positions are known as the antique manner of the front into records era branch for plenty professionals. Another manner to make yourself stand out as a provider table expert is to authenticate your know-how and competencies through making one in every of the below-stated provider table certifications. When it involves Service Desk, there are numerous numbers of certificates and Service Desk Analyst online training packages that cognizance greater or much less solely at the provider table functionality, and the unique task roles it helps. The better wide variety of credentials that grace themselves as confirming technical assist offerings also are accessible, in which many such credentials emphases on units of supplier systems merchandise and functions.

Payscale of Service Desk Analyst

As consistent with Payscale income estimates, Service Desk Analysts withinside the United States earn on common 45,470 consistent with year. Part-time employment gives a top-notch alternative for the ones seeking to increase their profession and destiny possibilities. gives top-notch and frequently one of a kind possibilities for freelance Service Desk Analysts.

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Key Features

ACTE offers Service Desk Analyst Training in more than 27+ branches with expert trainers. Here are the key features,
  • 40 Hours Course Duration
  • 100% Job Oriented Training
  • Industry Expert Faculties
  • Free Demo Class Available
  • Completed 500+ Batches
  • Certification Guidance

Authorized Partners

ACTE TRAINING INSTITUTE PVT LTD is the unique Authorised Oracle Partner, Authorised Microsoft Partner, Authorised Pearson Vue Exam Center, Authorised PSI Exam Center, Authorised Partner Of AWS and National Institute of Education (nie) Singapore.


Syllabus of Service Desk Analyst Training
Module 1: Professionalism and Roles
  • Introduction to Service Desk
  • Service Desk Analyst
  • Best Practice
  • Policies and Governance
  • Personal Accountability
  • Service Attitude
  • Teamwork
  • Business Relationships
  • Cultural Awareness
Module 2: Analyst Skills
  • Communication
  • Verbal and Nonverbal Communication Skill
  • Listening Skills
  • Written Communication Skills
  • Questioning Skills
  • Problem Solving
  • Rapport Techniques
  • Conflict and Negotiation Skills
  • Interaction Management Skills
  • Resilience
  • Time Management
  • Positive Approach and Attitude
  • Professional Development
Module 3: Practices, Processes and Procedures
  • Incident Management
  • Service Request Management
  • Recording Incidents and Requests
  • Escalation
  • Status Updates
  • Problem Management
  • Change Enablement
  • Service Level Management
  • Service Catalog Management
  • Service Delivery Model
  • Knowledge Management
  • Information Security Management
  • Service Continuity Management
  • Quality Assurance Program
  • Managing Customer Feedback
  • Service Desk Metrics and Statistics
Module 4: Resources
  • Support Methods
  • Self-Service
  • Automation
  • Artificial Intelligence (AI)
  • Social Media
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Need customized curriculum?

Get Hands-on Knowledge about Real-Time Service Desk Analyst Projects

Project 1
Accelerate Complex Project

This project should accelerate customer support requests to higher-diploma IT manual professionals if they'll be now no longer capable of clear up a particular trouble on their own.

Project 2
Made facts-pushed Project

This project saves the information from issues, merchandise, and typical overall performance results, permitting much less complex assessment that informs smarter IT decisions.

Project 3
Align IT and enterprise

This one facilitate communication and collaboration amongst IT and special departments, supporting to treatment or maybe avoid preventable machine defects

Project 4
Developer Console

This Project standardizes IT approaches with the aid of using ITIL (IT Service Management exceptional practices) rules, permitting greater correct IT-associated method making plans and tracking.

Our Best Hiring Partner for Placements

ACTE provides placement opportunities as an actual advantage to all scholars and practitioners who have completed our classroom or online training. each and every one of our students works for the businesses listed below.
  • We collaborate with industry leaders like HCL Technologies, Infyjob Technology Services, Wipro, Dell, Accenture, Google, CTS, TCS, and IBM. It enables us to position our young people in top MNCs all over the world.
  • Every student receives mandatory vocational training as well as a summer internship at one of the country's top research institutes or reputable technical organizations, thanks to the Placement Cell.
  • Our placement assistance team organizes and coordinates the campus placement program to ensure that every aspirant receives a job.
  • Our educational institution's post-corporate job openings are on our student websites and blogs. Our trainees can learn more about the roles and responsibilities by viewing detailed job descriptions and company culture videos.
  • Students, faculty, and other key constituents at our institution can interact, collaborate, and partner with the global community to create and disseminate knowledge and transform people's lives through higher education innovation and excellence.
  • We offer low-cost Professional Placement Training and offer certification upon completion.

Get Certified By Service Desk Analyst & Industry Recognized ACTE Certificate

Acte Certification is Accredited by all major Global Companies around the world. We provide after completion of the theoretical and practical sessions to fresher's as well as corporate trainees. Our certification at Acte is accredited worldwide. It increases the value of your resume and you can attain leading job posts with the help of this certification in leading MNC's of the world. The certification is only provided after successful completion of our training and practical based projects.

Complete Your Course

a downloadable Certificate in PDF format, immediately available to you when you complete your Course

Get Certified

a physical version of your officially branded and security-marked Certificate.

Get Certified

Our Talented Service Desk Analyst Training Instructors

  • Our Service Desk Analyst Training mentors are guaranteed professionals with 9+ years of involvement in their respective domains as well as they are currently working with Top MNCs.
  • Our trainers will assist students in improving their chances of landing a suitable job and becoming industry-ready.
  • Our trainers have worked for companies such as Infyjob Technology Services, Microland Limited, Cognizant, Dell, Infosys, IBM, L&T InfoTech, TCS, and HCL Technologies.
  • Our trainers assess students' current situations and professional opportunities, and they provide numerous tips on how to present yourself to your best advantage during the application and selection process.
  • We keep candidate profiles up to date with client companies and keep our students informed of job openings.
  • Our Tutors play an important role in developing the next generation of talent by providing cutting-edge, industry-relevant curriculum and international certification.

Service Desk Analyst Course FAQs

Looking for better Discount Price?

Call now: +91 93833 99991 and know the exciting offers available for you!
  • ACTE is the Legend in offering placement to the students. Please visit our Placed Students List on our website
  • We have strong relationship with over 700+ Top MNCs like SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc.
  • More than 3500+ students placed in last year in India & Globally
  • ACTE conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
  • 85% percent placement record
  • Our Placement Cell support you till you get placed in better MNC
  • Please Visit Your Student Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions
    ACTE Gives Certificate For Completing A Course
  • Certification is Accredited by all major Global Companies
  • ACTE is the unique Authorized Oracle Partner, Authorized Microsoft Partner, Authorized Pearson Vue Exam Center, Authorized PSI Exam Center, Authorized Partner Of AWS and National Institute of Education (NIE) Singapore
  • The entire Service Desk Analyst training has been built around Real Time Implementation
  • You Get Hands-on Experience with Industry Projects, Hackathons & lab sessions which will help you to Build your Project Portfolio
  • GitHub repository and Showcase to Recruiters in Interviews & Get Placed
All the instructors at ACTE are practitioners from the Industry with minimum 9-12 yrs of relevant IT experience. They are subject matter experts and are trained by ACTE for providing an awesome learning experience.
No worries. ACTE assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.
We offer this course in “Class Room, One to One Training, Fast Track, Customized Training & Online Training” mode. Through this way you won’t mess anything in your real-life schedule.

Why Should I Learn Service Desk Analyst Course At ACTE?

  • Service Desk Analyst Course in ACTE is designed & conducted by Service Desk Analyst experts with 10+ years of experience in the Service Desk Analyst domain
  • Only institution in India with the right blend of theory & practical sessions
  • In-depth Course coverage for 60+ Hours
  • More than 50,000+ students trust ACTE
  • Affordable fees keeping students and IT working professionals in mind
  • Course timings designed to suit working professionals and students
  • Interview tips and training
  • Resume building support
  • Real-time projects and case studies
Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question.
You will receive ACTE globally recognized course completion certification Along with National Institute of Education (NIE), Singapore.
We have been in the training field for close to a decade now. We set up our operations in the year 2009 by a group of IT veterans to offer world class IT training & we have trained over 50,000+ aspirants to well-employed IT professionals in various IT companies.
We at ACTE believe in giving individual attention to students so that they will be in a position to clarify all the doubts that arise in complex and difficult topics. Therefore, we restrict the size of each Service Desk Analyst batch to 5 or 6 members
Our courseware is designed to give a hands-on approach to the students in Service Desk Analyst . The course is made up of theoretical classes that teach the basics of each module followed by high-intensity practical sessions reflecting the current challenges and needs of the industry that will demand the students’ time and commitment.
You can contact our support number at +91 93800 99996 / Directly can do by's E-commerce payment system Login or directly walk-in to one of the ACTE branches in India
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Request for Class Room & Online Training Quotation

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