Robotic Process Automation (RPA) Training in Indira Nagar

Where is RPA Used?

What is RPA and what can it do?

The definition of robotic process automation (RPA)is the use of computer software ‘robots’ to handle repetitive, rule-based digital tasks. These robots interact with applications and information sources in much the same way as human workers do.

• Putting RPA to work on mundane tasks can not only help an organization to achieve cost-savings through efficiency, but also free employees to focus their attention on more valuable business priorities.
• RPA can handle tasks such as moving from one application to another, in putting data into multiple fields, reentering data, or copying and pasting — nearly any task that is largely driven by rules and schedules. The robot is a software worker that can do jobs such as retrieving customer profiles, support and order information from multiple enterprise systems and applications.
• To understand what RPA is, it is helpful to look back on the history and development of the technology.
• RPA evolved from screen scrapping — the process of gathering screen display data from one application and translating it so that another application can display it.
• However, today’s enterprise-class RPA platforms are more advanced, scalable and accurate than the earlier technology.
• An RPA workforce is precise, accurate and immune to boredom. It can also be scaled more easily than your human workforce.
• RPA can perform just about any rule-based work and can do so through interaction with any software application or website.
• It’s a robotic connection to the human world of the computer user interface. If a human can do it, a robot can do it in virtually the same way.
• As process automation takes over the repetitive, routine manual work, human error is eliminated, and costly mistakes no longer happen. Consumers today expect more efficient and personalized services than ever before, and only businesses who use digital capabilities like RPA to keep up with more sophisticated and growing customer demands will remain relevant in the long run.

What can RPA do for your organization?

• The back office and the contact center are the most obvious places where this kind of robotic assistance can make a difference.
• What RPA is best for is processes that require little or no human decision-making. Repetitive, rules-based processes have excellent potential for automation. Some examples include searching, cutting and pasting, updating the same data in multiple places, moving data around, collating, and making simple choices.
• Average back-office employees spend up to 80 percent of their day on mundane activities such as filling in forms, making repetitive calculations, and processing orders.
• And by some estimates, an agent in a contact center may need to interact with six or more different applications to resolve a single customer contact. Many of these processes are perfect candidates for RPA.
• Manual processes are a recipe for inefficiency within the business and for boredom and frustration for employees.
• Plus, when it comes to navigating multiple screens and capturing customer data, people can and often do make mistakes.
• This is not a job for a human, but for a robot. Why waste a human mind on mind-numbing work that requires little or no analysis and no subjective judgment?
• RPA can be used to handle tasks that require no human intervention from start to finish. This is called unattended automation.
• RPA can also be applied for tasks where a human touch is needed while at least part of the work can also be automated. Such tasks are known as attended tasks.
• In this case, the robots work hand-in-hand with humans as their digital assistants.

What can you do to ensure RPA works for you?

• Although any company can get started with RPA relatively quickly and with a moderate investment, there a several prerequisites for success. As with many IT initiatives, getting a return on investment depends as much on the people as it does on the technology.
• For that reason, your RPA initiative needs sponsorship from top executives as well as buy-in from the line employees who will be affected by automation.
• You should also ensure that you have an effective governance structure to oversee process changes, change management, and recruitment. There should also be a strategic vision beyond piecemeal automations – a view of how people and robots will work together to drive better business performance. There should also be a structured approach to RPA standards across the enterprise, and a commitment to developing expert teams with deep knowledge of best practices.

RPA in Healthcare:The Key to Scaling Operational Efficiency

• Think of the data and information collected and processed by healthcare organizations on a daily basis. It includes data from various internal and external sources such as lab information systems, clinical applications, third-party portals, radiology information systems, insurance portals, scheduling applications, HR applications, and ERPs.
• Also, integrating the flow of information across all these channels is a tedious and complicated job. Unfortunately, most of the healthcare businesses rely on human intelligence for this labor-intensive task, which increases the consumption of resources and reduces efficiency.
• This is where Robotic Process Automation in Healthcare comes into the picture. 
• Robotic process automation, or RPA, can virtually automate any repetitive and manual task, critical to the functioning and processing of healthcare. It can encourage a new workforce because of empowerment in terms of intelligent tools extracting relevant information from several sources, partner ecosystems, EHRs, finance systems, payer portal systems, and accounting systems.
• RPA can help the healthcare industry reduce costs, limit the occurrence of errors, and improve operational efficiency. In this article, we will discuss the scope, uses cases, and benefits of smart automation in healthcare.