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Administering Cisco Contact Center Enterprise (CCEA) Online Training

Rated #1 Recognized as the No.1 Institute for Administering Cisco Contact Center Enterprise (CCEA) Online Training

Elevate Your Skills in Contact Center Management with Our Administering Cisco Contact Center Enterprise (CCEA) Online Course. Master the Configuration, Troubleshooting, Optimizating of Cisco’s Contact Center.

Tailored for IT Professionals, Network Administrators, and Contact Center Managers, this CCEA Training Provides In-depth Knowledge and Practical Experience in Maximizing the Efficiency of Contact Center Operations. Learn to Enhance Call Routing, Enhance Agent Performance & Customer Service with Labs.

  • Learn From Cisco-Certified Experts With Extensive Field Experience.
  • Flexible Learning Options, Affordable Pricing, and Full Placement Assistance.
  • Access Exciting Career Opportunities With Leading Telecom and IT Companies.
  • Recognized as the Leading Cisco CCEA Certification Program to Boost Your Career.
  • Comprehensive Hands-on Training Focused on Call Flows, and Real-Time Monitoring.
  • Be Part of a Global Network of Over 10,000 Certified Cisco Contact Center Professionals.

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65+ Hrs.

Duration

Online/Offline

Format

LMS

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10k+ Placed Students Download Curriculum Interview Questions
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INR 38,000
INR 18,500
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      Acquire Our Resourceful Administering Cisco Contact Center Enterprise (CCEA) v1.0 Online Training

      • During the Training term, you will also receive complete assistance and real-time assignment assistance from certified individuals.
      • This certification indicates that you are sufficiently educated to handle real-world responsibilities and distinguishes you from the competition.
      • You will gain practical experience using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.
      • The Course in ACTE describes the requirements, resources, and tools required to perform routine additions, moves, and changes in the inbound CCE environment.
      • The Administering Cisco Contact Center Enterprise course is designed for CCE Administration personnel who are involved in the support of a CCE solution deployment.
      • This course is intended for those who administer the solution or are in charge of Tier 1 support for the CCE solution. This course requires CCEF or equivalent knowledge as a prerequisite.

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      550+ Students Placed Every Month!

      Get inspired by their progress in the Career Growth Report.

      Other Categories Placements
      • Non-IT to IT (Career Transition) 2371+
      • Diploma Candidates3001+
      • Non-Engineering Students (Arts & Science)3419+
      • Engineering Students3571+
      • CTC Greater than 5 LPA4542+
      • Academic Percentage Less than 60%5583+
      • Career Break / Gap Students2588+
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      Upcoming Batches For Classroom and Online

      Weekdays
      01 - Dec - 2025
      08:00 AM & 10:00 AM
      Weekdays
      03 - Dec - 2025
      08:00 AM & 10:00 AM
      Weekends
      06 - Dec - 2025
      (10:00 AM - 01:30 PM)
      Weekends
      07 - Dec - 2025
      (09:00 AM - 02:00 PM)
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      INR 18,500
      INR 38,000

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      What’s included ?

      Convenient learning format

      📊 Free Aptitude and Technical Skills Training

      • Learn basic maths and logical thinking to solve problems easily.
      • Understand simple coding and technical concepts step by step.
      • Get ready for exams and interviews with regular practice.
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      🛠️ Hands-On Projects

      • Work on real-time projects to apply what you learn.
      • Build mini apps and tools daily to enhance your coding skills.
      • Gain practical experience just like in real jobs.
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      🧠 AI Powered Self Interview Practice Portal

      • Practice interview questions with instant AI feedback.
      • Improve your answers by speaking and reviewing them.
      • Build confidence with real-time mock interview sessions.
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      🎯 Interview Preparation For Freshers

      • Practice company-based interview questions.
      • Take online assessment tests to crack interviews
      • Practice confidently with real-world interview and project-based questions.
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      🧪 LMS Online Learning Platform

      • Explore expert trainer videos and documents to boost your learning.
      • Study anytime with on-demand videos and detailed documents.
      • Quickly find topics with organized learning materials.

      Curriculum

      Syllabus of Administering Cisco Contact Center Enterprise (CCEA) v1.0 Certification Online Training
      Module 1: Cisco Unified Contact Center Review
      • Contact Center Basics
      • Components and Architecture
      Module 2: Deploying Basic Call Settings
      • Associate Basic Call Settings
      • Explore Media Routing Domains
      Module 3: Building a Basic Cisco Unified Contact Center Enterprise Script
      • Introduce Script Editor
      • Use Script Editor Nodes
      Module 4: Configuring Basic Agent Functionality
      • Introduce Agent Functionality
      • Configure Agent Desk Settings
      Module 5: Configuring Basic Call Treatment and Queuing
      • Explore Media Server and Files
      • Introduce Microapps
      Module 6: Implementing Precision Routing
      • Introduce Precision Routing Basics
      • Examine the Migration Path
      Module 7: Configuring RONA Support
      • Introduce RONA Functionality
      • Identify RONA Timeout Considerations
      Module 8: Configuring Agent Teams and Supervisors
      • Configuring Teams and Supervisors
      • Explore Agent Roles
      Module 9: Administering the Cisco Finesse Desktop
      • Administering Cisco Finesse Desktop
      • Introduce Cisco Finesse Administration
      Module 10: Implementing Voice XML Applications
      • Introduce VXML
      • Build a Basic Call Studio Project
      Module 11: Configuring Roles, Departments, and Business Hours
      • Examine Post-Call Survey Functionality
      • Configure Post-Call Survey
      Module 12: Running Unified CC Enterprise Reports with Unified Intelligence Center (IC)
      • Configure Unified CC Enterprise Administrators
      • Configure Departments
      Module 13: Lab Exercises
      • Navigate CCE Discovery Architecture and Components
      • Explore ICM Configuration Tools
      • Administering ICM Dialed Numbers and Call Types
      • Prepare a Basic Label Script
      • Using ICM Tools for ICM Scripts
      • Configure ICM for Basic Agent and Skill Group Functionality
      • Configure UCM for Agent Functionality
      • Test Basic Skill Group Functionality in an ICM Script
      • Examine Media Files and Variables in ICM Scripts
      • Build Basic ICM Scripts with MicroApps
      • Configure and Implement Precision Routing
      • Configure RONA
      • Configure Agent Teams and Supervisors
      • Cisco Finesse Administration
      • Configure VXML Server and Install Call Studio
      • Create and Deploy a Call Studio Project
      • Integrate VXML Applications with a Unified CC Enterprise Script
      • Configuring Roles, Departments, and Business Hours
      • Run Unified IC Stock Reports
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      Course Objectives

      CCEA v1.0 Training will show you how to use the tool effectively and enhance your abilities to the most recent version. This IT certification course covers the basics of CCEA PowerCenter Products, data integration ideas, and data storage, as well as how to install them. You'll learn how to make a basic mapping with the help of various PowerCenter development elements.CCEA provides features for debugging, fixing 1and handling errors.
      The CCEA platform is tested on around 500,000 platform and application combinations, covering the largest range of standards, systems, and applications conceivable. CCEA is now unique as a leader in the data integration platform from this unbiased, global standpoint.
      CCEA is a useful tool that is both simple to comprehend and use. In comparison to other SQL tools on the market, it is a far superior and more advanced technology.
      • CCEA certification training will help you become a Software specialist.
      • Understand ETL and data integration ideas as well as IT architecture.
      • Comprehending Repository Manager and CCEA Manager Tools in PowerCenter.
      • Load Dimension Tables.
      • Different transformations and error management mechanisms should be implemented.
      • Learn connection and network errors to recognize.
      • This will improve your abilities by providing you with a thorough understanding of ETL methods as well as the hands-on experience required to tackle real-time industry-based data integration and big data projects.
      This course is designed for those who are just getting started in the field of information:
      • Business intelligence specialists.
      • Managers of basic frameworks, project managers, and professional development specialists.
      • ETL and data storage specialists.
      • Database programmers.
      The good understanding of IT does not require any prerequisites. SQL knowledge, on the other hand, is advantageous but not needed. Prior knowledge of ETL, databases, and DMD will help you succeed in this CCEA online training.
      • CCEA with PowerCenter Architecture
      • Installation and configuration of the computer
      • Workflow management and monitoring with CCEA
      • Work and task-oriented PowerCenter
      • CCEA workflow variables and session settings
      • The Admin Console is used by CCEA.
      • In computer performance tuning, managing the computer repository is important.

      What are the objectives of the CCEA course?

      • Deep understanding of the CCEA PowerCenter's design and surroundings.
      • CCEA Administrator Suites, Repository Managers, Designers, and Workflow Managers are just some of the tools available.
      • Ability to import dimension tables, apply Advanced Transformation, diagnose and correct connection and network issues, configure processes, and use sessions.
      • The opportunity to work on a variety of real-world business intelligence initiatives.

      What is the best way for a newbie to learn CCEA?

      CCEA Training covers a wide range of topics, including ETL and Data Warehousing principles, making it easy for newcomers to comprehend crucial concepts. As you progress through the training, CCEA will walk you through advanced transformation principles, ETL scenarios, performance optimization, PowerCenter repository administration, and IT administration. Throughout the CCEA online training, the instructor will teach you every subject with practical applications based on real-world industrial circumstances.

      What are the benefits of CCEA Online Certification?

      CCEA is used for data integration. It allows you to connect and retrieve data from various heterogeneous sources and data processing. You can connect, for example, and integrate the data into a third system, with an SQL Server database or Oracle Database.

      How long does it takes to expert CCEA?

      The amount of time you spend learning CCEA is totally up to you, as is the amount of time you have to devote to your daily studies. If you have a lot of money to invest, you can learn CCEA in 6 months, but you should be very familiar with SQL, especially functions, connections, and sub-quests. If specific conditions are met. It's also a good idea to be familiar with PL/SQL.

      What is the Scope for CCEA in future?

      CCEA offers ETL tools, data masking, data quality, data replication, data virtualization, master data management, and other services, so you should be aware that these technologies are in high demand. CCEA's ETL/Data Integration tool is the most frequently used and commonly referred to in CCEA PowerCenter Tool is an example of computer technology.
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      Overview of Administering Cisco Contact Center Enterprise (CCEA) v1.0 Certification Online Training 2013 and 2016 Certification Online Training

      Administering Cisco Unified Contact Center Enterprise is a four-day training designed for system engineers, administrators, and support engineers that provide tier one assistance. This course gives hands-on experience with administrative tools required to make regular additions, moves, and modifications in an incoming contact center setting.

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      Need customized curriculum?

      Best Practising on Live Administering Cisco Contact Center Enterprise (CCEA) v1.0 Projects

      Project 1
      Intelligent Contact Management (ICM) Project

      Intelligent Contact Management (ICM) is a cloud-based contact management solution aimed at mid- and large-sized businesses.

      Project 2
      Explore Media Routing Domains Project

      A media routing domain is a collection of skill groups linked to a particular media type. It's used to arrange how different media requests are routed.

      Our Top Hiring Partner for Placements

        ACTE offers placement opportunities as an add-on to every student / professional who completed our classroom or Online Administering Cisco Contact Center Enterprise (CCEA) v1.0 Certification Online Training. Some of our students are working in these companies listed below.
      • ACTE provides better Administering Cisco Contact Center Enterprise (CCEA) v1.0 Certification Online Training Placement Training. Top-tier industry specialists created and designed all of the Certification Training courses and curriculum.
      • During the Administering Cisco Contact Center Enterprise (CCEA) v1.0 Certification Online Training Training Course, you will work on long-term projects. The Online Training Course will cover the Agile Manifesto, Scrum values, Scrum pillars, Agile attitude, and other topics.
      • Real-world case studies will be delivered to you throughout Administering Cisco Contact Center Enterprise (CCEA) v1.0 Certification Online Training Online Training.
      • Administering Cisco Contact Center Enterprise (CCEA) v1.0 Certification Online Training rtification Training will help you keep improving your Administering Cisco Contact Center Enterprise (CCEA) v1.0 Certification Online Training expertise via simulations and practical activities.
      • Attending live classroom events aims to document in person as well. You will also obtain ongoing query support from our educators throughout this Training Course.
      • You'll also get access to e-books, notes, and other academic papers. Webinars, conferences, and other engagements of a similar nature.

      Get Certified By Administering Cisco Contact Center Enterprise (CCEA) v1.0 & Industry Recognized ACTE Certificate

      Acte Certification is Accredited by all major Global Companies around the world. We provide after completion of the theoretical and practical sessions to fresher's as well as corporate trainees.

      Our certification at Acte is accredited worldwide. It increases the value of your resume and you can attain leading job posts with the help of this certification in leading MNC's of the world. The certification is only provided after successful completion of our training and practical based projects.

      Complete Your Course

      a downloadable Certificate in PDF format, immediately available to you when you complete your Course

      Get Certified

      a physical version of your officially branded and security-marked Certificate.

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      About Experienced Administering Cisco Contact Center Enterprise (CCEA) v1.0 Trainer

      • ACTE Administering Cisco Contact Center Enterprise (CCEA) v1.0 experts are industry experts with at least 12 years of experience.
      • Our professional trainers have participated across both successful national and worldwide endeavors, as well as competently directing individuals in global projects.
      • Over 25 batches of students have been home-schooled by ACTE experienced Administering Cisco Contact Center Enterprise (CCEA) v1.0 trainers.
      • Our Instructors will provide you with the highest hands-on training available to help you improve your technical abilities.
      • The professional expertise of academicians is routinely used to give career guidance and help.
      • In addition, our knowledgeable professionals will offer one-on-one sessions, group discussions, real-world projects, assignments, and other educational activities.
      • As a result of our trainers' knowledge, students' soft skills, such as communication, leadership, collaboration, and interpersonal skills, will develop.

      Authorized Partners

      ACTE TRAINING INSTITUTE PVT LTD is the unique Authorised Oracle Partner, Authorised Microsoft Partner, Authorised Pearson Vue Exam Center, Authorised PSI Exam Center, Authorised Partner Of AWS .

      Get Training Quote for Free

            Career Support

            Placement Assistance

            Exclusive access to ACTE Job portal

            Mock Interview Preparation

            1 on 1 Career Mentoring Sessions

            Career Oriented Sessions

            Resume & LinkedIn Profile Building

            We Offer High-Quality Training at The Lowest Prices.

            Affordable, Quality Training for Freshers to Launch IT Careers & Land Top Placements.

            What Makes ACTE Training Different?

            Feature

            ACTE Technologies

            Other Institutes

            Affordable Fees

            Competitive Pricing With Flexible Payment Options.

            Higher Fees With Limited Payment Options.

            Industry Experts

            Well Experienced Trainer From a Relevant Field With Practical Training

            Theoretical Class With Limited Practical

            Updated Syllabus

            Updated and Industry-relevant Course Curriculum With Hands-on Learning.

            Outdated Curriculum With Limited Practical Training.

            Hands-on projects

            Real-world Projects With Live Case Studies and Collaboration With Companies.

            Basic Projects With Limited Real-world Application.

            Certification

            Industry-recognized Certifications With Global Validity.

            Basic Certifications With Limited Recognition.

            Placement Support

            Strong Placement Support With Tie-ups With Top Companies and Mock Interviews.

            Basic Placement Support

            Industry Partnerships

            Strong Ties With Top Tech Companies for Internships and Placements

            No Partnerships, Limited Opportunities

            Batch Size

            Small Batch Sizes for Personalized Attention.

            Large Batch Sizes With Limited Individual Focus.

            LMS Features

            Lifetime Access Course video Materials in LMS, Online Interview Practice, upload resumes in Placement Portal.

            No LMS Features or Perks.

            Training Support

            Dedicated Mentors, 24/7 Doubt Resolution, and Personalized Guidance.

            Limited Mentor Support and No After-hours Assistance.

            Administering Cisco Contact Center Enterprise (CCEA) v1.0 Course FAQs

            Looking for better Discount Price?

            Call now: +91-7669 100 251 and know the exciting offers available for you!
            • ACTE is the Legend in offering placement to the students. Please visit our Placed Students List on our website
            • We have strong relationship with over 700+ Top MNCs like SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc.
            • More than 3500+ students placed in last year in India & Globally
            • ACTE conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
            • 85% percent placement record
            • Our Placement Cell support you till you get placed in better MNC
            • Please Visit Your Student Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions
              ACTE Gives Certificate For Completing A Course
            • Certification is Accredited by all major Global Companies
            • ACTE is the unique Authorized Oracle Partner, Authorized Microsoft Partner, Authorized Pearson Vue Exam Center, Authorized PSI Exam Center, Authorized Partner Of AWS
            • The entire Administering Cisco Contact Center Enterprise (CCEA) v1.0 training has been built around Real Time Implementation
            • You Get Hands-on Experience with Industry Projects, Hackathons & lab sessions which will help you to Build your Project Portfolio
            • GitHub repository and Showcase to Recruiters in Interviews & Get Placed
            All the instructors at ACTE are practitioners from the Industry with minimum 9-12 yrs of relevant IT experience. They are subject matter experts and are trained by ACTE for providing an awesome learning experience.
            No worries. ACTE assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.
            We offer this course in “Class Room, One to One Training, Fast Track, Customized Training & Online Training” mode. Through this way you won’t mess anything in your real-life schedule.

            Why Should I Learn Administering Cisco Contact Center Enterprise (CCEA) v1.0 Course At ACTE?

            • Administering Cisco Contact Center Enterprise (CCEA) v1.0 Course in ACTE is designed & conducted by Administering Cisco Contact Center Enterprise (CCEA) v1.0 experts with 10+ years of experience in the Administering Cisco Contact Center Enterprise (CCEA) v1.0 domain
            • Only institution in India with the right blend of theory & practical sessions
            • In-depth Course coverage for 60+ Hours
            • More than 50,000+ students trust ACTE
            • Affordable fees keeping students and IT working professionals in mind
            • Course timings designed to suit working professionals and students
            • Interview tips and training
            • Resume building support
            • Real-time projects and case studies
            Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question.
            You will receive ACTE globally recognized course completion certification Along with project experience, job support, and lifetime resources.
            We have been in the training field for close to a decade now. We set up our operations in the year 2009 by a group of IT veterans to offer world class IT training & we have trained over 50,000+ aspirants to well-employed IT professionals in various IT companies.
            We at ACTE believe in giving individual attention to students so that they will be in a position to clarify all the doubts that arise in complex and difficult topics. Therefore, we restrict the size of each Administering Cisco Contact Center Enterprise (CCEA) v1.0 batch to 5 or 6 members
            Our courseware is designed to give a hands-on approach to the students in Administering Cisco Contact Center Enterprise (CCEA) v1.0 . The course is made up of theoretical classes that teach the basics of each module followed by high-intensity practical sessions reflecting the current challenges and needs of the industry that will demand the students’ time and commitment.
            You can contact our support number at +91 76691 00251 / Directly can do by ACTE.in's E-commerce payment system Login or directly walk-in to one of the ACTE branches in India
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            Job Opportunities in Administering Cisco Contact Center Enterprise (CCEA)

            More Than 35% Prefer Administering Cisco Contact Center Enterprise (CCEA). Administering Cisco Contact Center Enterprise (CCEA) Is One of the Most Popular and In-Demand Technologies in the Tech World.

            You can Work as a
            Cisco Contact Center Administrator CCEA Engineer Contact Center Consultant Network Administrator Technical Support Specialist Contact Center Solutions Architect Unified Communications Specialist
            Upcoming In-Demand Jobs
            Voice Network Engineer Cisco Collaboration Engineer Contact Center Solutions Architect Unified Communications Engineer CCEA Technical Support Specialist
            Salary In Administering Cisco Contact Center Enterprise (CCEA)

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