Cisco Customer Success Manager Online Certification | Training Course | Updated 2025
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Cisco Customer Success Manager Certification Online Training

Rated #1 Recognized as the No.1 Institute for Cisco Customer Success Manager Certification Online Training

Our Cisco Customer Success Manager Training is comprehensive, hands-on learning for professionals looking to become experts in customer success management within the Cisco environment.

It encompasses managing the client lifecycle, encouraging the use of Cisco solutions, building trust, ensuring value realization, and achieving business outcomes. Learn to drive customer success with proactive support, clear communication, and tailored Cisco solutions.

  • Access Unlimited Interview Opportunities with Leading MNCs
  • Gain Hands-On Experience with Real-World Customer Success Projects
  • Connect with Over 350+ Hiring Clients and 13,898+ Successful Graduates
  • Affordable, Industry-Recognized Curriculum with 100% Placement Assistance
  • Become a certified Cisco Customer Success Manager and boost your career today!
  • Join an online course to earn your Cisco Customer Success Manager certification

Job Assistance

1,200+ Enrolled

In collaboration with

80 Hrs.

Duration

Online/Offline

Format

LMS

Life Time Access

10k+ Placed Students Download Curriculum Interview Questions
Quality Training With Affordable Fee

⭐ Fees Starts From

INR 38,000
INR 18,500
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      Our Hiring Partners

      Sustain Our Intelligent Cisco Customer Success Manager Online Training

      • This course will prepare you for the Cisco Customer Success Manager Specialist certification exam.
      • The course provides hands-on learning through practical exercises based on real-world scenarios and context analyses.
      • This ACTE certification shows that you are well-prepared to handle real-world situations and distinguishes you from the competition.
      • In this very intuitive training, you will have the opportunity to practice and gain confidence in completing center tasks using best-practice devices and processes while receiving feedback from the facilitator and your peers.
      • This course is based on the concept of the client lifecycle and how to improve it by increasing the value that the client recognizes and increasing your chances of maintaining their loyalty and reestablishing or growing their business opportunities.
      • The Cisco Customer Success Manager (DTCSM) v2.0 course provides you with the confidence and capability to properly perform the Customer Success Manager (CSM) job, assisting your clients in deriving value from their responses and achieving their business objectives.

      Your IT Career Starts Here

      550+ Students Placed Every Month!

      Get inspired by their progress in the Career Growth Report.

      Other Categories Placements
      • Non-IT to IT (Career Transition) 2371+
      • Diploma Candidates3001+
      • Non-Engineering Students (Arts & Science)3419+
      • Engineering Students3571+
      • CTC Greater than 5 LPA4542+
      • Academic Percentage Less than 60%5583+
      • Career Break / Gap Students2588+
      Top Placement Record

      Upcoming Batches For Classroom and Online

      Weekdays
      03 - Nov - 2025
      08:00 AM & 10:00 AM
      Weekdays
      05 - Nov - 2025
      08:00 AM & 10:00 AM
      Weekends
      08 - Nov - 2025
      (10:00 AM - 01:30 PM)
      Weekends
      09 - Nov - 2025
      (09:00 AM - 02:00 PM)
      Can't find a batch you were looking for?
      INR ₹14000
      INR ₹18000

      OFF Expires in

      BOOK A FREE DEMO CLASS

      What’s included ?

      Convenient learning format

      📊 Free Aptitude and Technical Skills Training

      • Learn basic maths and logical thinking to solve problems easily.
      • Understand simple coding and technical concepts step by step.
      • Get ready for exams and interviews with regular practice.
      Dedicated career services

      🛠️ Hands-On Projects

      • Work on real-time projects to apply what you learn.
      • Build mini apps and tools daily to enhance your coding skills.
      • Gain practical experience just like in real jobs.
      Learn from the best

      🧠 AI Powered Self Interview Practice Portal

      • Practice interview questions with instant AI feedback.
      • Improve your answers by speaking and reviewing them.
      • Build confidence with real-time mock interview sessions.
      Learn from the best

      🎯 Interview Preparation For Freshers

      • Practice company-based interview questions.
      • Take online assessment tests to crack interviews
      • Practice confidently with real-world interview and project-based questions.
      Learn from the best

      🧪 LMS Online Learning Platform

      • Explore expert trainer videos and documents to boost your learning.
      • Study anytime with on-demand videos and detailed documents.
      • Quickly find topics with organized learning materials.

      Curriculum

      Syllabus of Cisco Customer Success Manager Certification Online Training
      Module 1: End to end project management in agile mode
      • Important for a CSM
      • How a Project Shapes from the Scope to Delivery
      • Know Face of the customer/client
      Module 2: How to increase customer satisfaction, adoption and retention
      • Effective sales techniques for a B2B
      • up-selling and cross selling - Product or Service
      Module 3: Business Account Transformation
      • Change Management - Demonstrate thought leadership and best practices
      • Agile Delivery
      • How to prune consultative skills
      • Managing Account or Customer to be Strategic one and how to make them one
      Module 4: Understanding Risk Management
      • Basics awareness to anticipate
      • Mitigate Risks associated with project implementations
      Module 5: How to implement a project as product or service based
      • Contract Renewals - Deliver contract renewal cycle and lead the renewals
      • SLA Analyst and operations teams for corrective and preventive measures
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      Course Objectives

      The Cisco Customer Success Manager (DTCSM) v2 is an updated version of the Cisco Customer Success Manager (CSCSM). This course is centered on the customer lifecycle concept and how to optimize that journey, boosting the value realized by the customer and enhancing your chances of keeping their loyalty and renewing or expanding their business prospects.
      The average annual income for a Cisco Customer Success Manager in the United States is $167,501, which is 146 percent higher than the national average.
      The Customer Success Specialist (CSS) is a vital strategic advisor and technical specialist that works with clients to help them quickly embrace Cisco products and solutions that improve their businesses and deliver business results. You'll be an expert in security architecture.
      Customer engagement is the driving force behind customer success. When negotiating challenging topics, personalities, or past experiences, working with people and establishing connections provides us joy, contentment, and satisfaction, but it also brings us tension and tiredness.
      By acting as an internal champion and client liaison, a customer success specialist builds and sustains long-term business partnerships. By nature, they are "people," with a mix of soft and hard talents needed to master technology and manage client relationships.
      • Product expertise. As a company leader, the CSM must have a thorough understanding of its product or service.
      • Integration of data. Although it may not be visible, data management is an important element of a CSM's job.
      • Management of projects and time.
      • Solving problems is a skill.
      • Communication.
      • A Serious Thinker.
      Customer turnover is reduced and up-sell chances are raised with an effective Customer Success plan. Customer Success' purpose is to make the customer as successful as possible, which increases the company's customer lifetime value (CLTV).

      Is Customer Success a rewarding career path?

      The bottom line is that if you want to stay in Customer Success and advance your career there, you'll have a lot of options. It's even a route to becoming a CEO. Customer-facing skills are the primary skills of every good Sales Rep.

      What is the maximum number of accounts a customer success manager should manage?

      I prefer to keep my account count between 25 and 35, although many CSMs can manage up to 50 accounts and still create meaningful relationships, pick up the phone, react to emails, and resolve customer issues in a decent amount of time.

      How could a Customer Success Manager's responsibilities entail?

      They're usually in charge of retaining customer loyalty, upselling existing customers on new product features, developing long-term relationships with their consumers, and ensuring that their customers reach the goals they set out to achieve when they bought your product.

      What is the best customer success Online Certifications for you?

      You will never be disappointed by customer success. Customer success expertise will help you flourish in business no matter what field you work in. I hope this list aids you in choosing the certifications that are most appropriate for you.
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      Overview of Cisco Customer Success Manager Certification Online Training

      The Cisco Customer Success Manager (DTCSM) v2.1 Training provides you with the confidence and knowledge to effectively fulfill the Customer Success Manager (CSM) job, assisting your clients in realizing the value of their solutions and achieving their business objectives.

      The course provides immersive learning through hands-on activities based on real-world use cases and contextual assessments. In this very simple course, you may practice and gain trust in completing center tasks using best-practice equipment and processes while receiving feedback from the facilitator and your classmates.

      Show More
      Need customized curriculum?

      Hands-on Real Time Cisco Customer Success Manager Projects

      Project 1
      Relational Intelligence Project

      The Total of taught skills that allows us to manage relationships successfully is known as Relational Intelligence. It's both paradoxical and countercultural.

      Project 2
      Organizational Skills Project

      Some of the most crucial talents you can have as an employee are organisational skills. Being organised will help you meet deadlines, reduce stress, and complete tasks more quickly.

      Our Top Hiring Partner for Placements

        ACTE offers placement opportunities as an add-on to every student / professional who completed our classroom or Online Cisco Customer Success Manager Certification Online Training. Some of our students are working in these companies listed below.
      • ACTE Placement aids in getting a complete understanding of the topics and competence requirements of a world-class information systems auditor.
      • We will teach the youngsters the use of a one-of-a-kind student portal that we will design and make available to them.
      • With the assistance of Cisco Customer Success Manager Certification Instructors, students may restart their studies and address current industry challenges.
      • Our one-of-a-kind Placement Cisco Customer Success Manager Team assists Training in finding positions that are a suitable fit for their abilities.
      • We shall conduct samples examinations and interviews to counteract any deficiencies in claimants' abilities.
      • The Cisco Customer Success Manager Course Online offers a placement assistance system with a network of over 1000 large and small companies.

      Get Certified By Cisco Customer Success Manager & Industry Recognized ACTE Certificate

      Acte Certification is Accredited by all major Global Companies around the world. We provide after completion of the theoretical and practical sessions to fresher's as well as corporate trainees.

      Our certification at Acte is accredited worldwide. It increases the value of your resume and you can attain leading job posts with the help of this certification in leading MNC's of the world. The certification is only provided after successful completion of our training and practical based projects.

      Complete Your Course

      a downloadable Certificate in PDF format, immediately available to you when you complete your Course

      Get Certified

      a physical version of your officially branded and security-marked Certificate.

      Get Certified

      About Experienced Cisco Customer Success Manager Certification Trainer

      • ACTE Cisco Customer Success Manager Trainers Institute supplement students' education with economic skills.
      • ACTE Cisco Customer Success Manager Interconnection in student engagement and utilizes it in many classes.
      • Cisco Customer Success Manager Trainers at ACTE Institute experienced Cisco Customer Success Manager and Networking Researchers.
      • The ACTE Institute Cisco Customer Success Manager Mentors are real-world specialists who provide students with hands-on education in security requirements.
      • The Cisco Customer Success Manager Trainers at ACTE Institute provide each student with the essential customized attention and in-depth Training, as well as complete hands-on practices.
      • ACTE Institute Cisco Customer Success Manager Trainers guide and assist students as they create a quality resume.
      • With several mock interview sessions, Cisco Customer Success Manager Trainers at ACTE Institute also provide students with essential advice on structured interviews and how to manage the question and answer session.

      Authorized Partners

      ACTE TRAINING INSTITUTE PVT LTD is the unique Authorised Oracle Partner, Authorised Microsoft Partner, Authorised Pearson Vue Exam Center, Authorised PSI Exam Center, Authorised Partner Of AWS .

      Get Training Quote for Free

            Career Support

            Placement Assistance

            Exclusive access to ACTE Job portal

            Mock Interview Preparation

            1 on 1 Career Mentoring Sessions

            Career Oriented Sessions

            Resume & LinkedIn Profile Building

            We Offer High-Quality Training at The Lowest Prices.

            Affordable, Quality Training for Freshers to Launch IT Careers & Land Top Placements.

            What Makes ACTE Training Different?

            Feature

            ACTE Technologies

            Other Institutes

            Affordable Fees

            Competitive Pricing With Flexible Payment Options.

            Higher Fees With Limited Payment Options.

            Industry Experts

            Well Experienced Trainer From a Relevant Field With Practical Training

            Theoretical Class With Limited Practical

            Updated Syllabus

            Updated and Industry-relevant Course Curriculum With Hands-on Learning.

            Outdated Curriculum With Limited Practical Training.

            Hands-on projects

            Real-world Projects With Live Case Studies and Collaboration With Companies.

            Basic Projects With Limited Real-world Application.

            Certification

            Industry-recognized Certifications With Global Validity.

            Basic Certifications With Limited Recognition.

            Placement Support

            Strong Placement Support With Tie-ups With Top Companies and Mock Interviews.

            Basic Placement Support

            Industry Partnerships

            Strong Ties With Top Tech Companies for Internships and Placements

            No Partnerships, Limited Opportunities

            Batch Size

            Small Batch Sizes for Personalized Attention.

            Large Batch Sizes With Limited Individual Focus.

            LMS Features

            Lifetime Access Course video Materials in LMS, Online Interview Practice, upload resumes in Placement Portal.

            No LMS Features or Perks.

            Training Support

            Dedicated Mentors, 24/7 Doubt Resolution, and Personalized Guidance.

            Limited Mentor Support and No After-hours Assistance.

            Cisco Customer Success Manager Course FAQs

            Looking for better Discount Price?

            Call now: +91-7669 100 251 and know the exciting offers available for you!
            • ACTE is the Legend in offering placement to the students. Please visit our Placed Students List on our website
            • We have strong relationship with over 700+ Top MNCs like SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc.
            • More than 3500+ students placed in last year in India & Globally
            • ACTE conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
            • 85% percent placement record
            • Our Placement Cell support you till you get placed in better MNC
            • Please Visit Your Student Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions
              ACTE Gives Certificate For Completing A Course
            • Certification is Accredited by all major Global Companies
            • ACTE is the unique Authorized Oracle Partner, Authorized Microsoft Partner, Authorized Pearson Vue Exam Center, Authorized PSI Exam Center, Authorized Partner Of AWS
            • The entire Cisco Customer Success Manager training has been built around Real Time Implementation
            • You Get Hands-on Experience with Industry Projects, Hackathons & lab sessions which will help you to Build your Project Portfolio
            • GitHub repository and Showcase to Recruiters in Interviews & Get Placed
            All the instructors at ACTE are practitioners from the Industry with minimum 9-12 yrs of relevant IT experience. They are subject matter experts and are trained by ACTE for providing an awesome learning experience.
            No worries. ACTE assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.
            We offer this course in “Class Room, One to One Training, Fast Track, Customized Training & Online Training” mode. Through this way you won’t mess anything in your real-life schedule.

            Why Should I Learn Cisco Customer Success Manager Course At ACTE?

            • Cisco Customer Success Manager Course in ACTE is designed & conducted by Cisco Customer Success Manager experts with 10+ years of experience in the Cisco Customer Success Manager domain
            • Only institution in India with the right blend of theory & practical sessions
            • In-depth Course coverage for 60+ Hours
            • More than 50,000+ students trust ACTE
            • Affordable fees keeping students and IT working professionals in mind
            • Course timings designed to suit working professionals and students
            • Interview tips and training
            • Resume building support
            • Real-time projects and case studies
            Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question.
            You will receive ACTE globally recognized course completion certification Along with project experience, job support, and lifetime resources.
            We have been in the training field for close to a decade now. We set up our operations in the year 2009 by a group of IT veterans to offer world class IT training & we have trained over 50,000+ aspirants to well-employed IT professionals in various IT companies.
            We at ACTE believe in giving individual attention to students so that they will be in a position to clarify all the doubts that arise in complex and difficult topics. Therefore, we restrict the size of each Cisco Customer Success Manager batch to 5 or 6 members
            Our courseware is designed to give a hands-on approach to the students in Cisco Customer Success Manager . The course is made up of theoretical classes that teach the basics of each module followed by high-intensity practical sessions reflecting the current challenges and needs of the industry that will demand the students’ time and commitment.
            You can contact our support number at +91 76691 00251 / Directly can do by ACTE.in's E-commerce payment system Login or directly walk-in to one of the ACTE branches in India
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