DUCCE -Deploying Cisco Unified Contact Center Enterprise Certification Course | DUCCE Online Training | Updated 2025
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DUCCE -Deploying Cisco Unified Contact Center Enterprise Certification Online Training

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Rated #1 Recognized as the No.1 Institute for DUCCE -Deploying Cisco Unified Contact Center Enterprise Certification Online Training

Our Deploying Cisco Unified Contact Center Enterprise Certification Online Training provides a comprehensive understanding of the Cisco UCCE course (UCCE), focusing on key concepts.

This training is targeted at professionals who wish to improve their proficiency in successfully deploying and administering Cisco UCCE systems. Contact Center Enterprise training will give you the tools to set up, debug, and optimize UCCE implementations, regardless of your level of experience.

  • Gain expert knowledge of Cisco Unified Contact Center Enterprise solutions.
  • Learn how to deploy and manage UCCE in real-world enterprise environments.
  • Receive expert-led instruction with practical, hands-on labs to reinforce learning.
  • Ideal for individuals looking to advance in contact center management and support.
  • Job placement assistance with global companies seeking UCCE-certified professionals.
  • Our trainers bring extensive industry experience, ensuring a high-quality learning experience.
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Fee INR 18000

INR 14000

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  • Case Studies and Projects 8+

  • Hours of Training 45+

  • Placement Assurance 100%

  • Expert Support 24/7

  • Support & Access Lifetime

  • Certification Yes

  • Skill Level All

  • Language All

Get the Impactful DUCCE -Deploying Cisco Unified Contact Center Enterprise Online Training

  • This ACTE certification proves that you are well-educated to handle real-world situations and separates you from the competition.
  • Students will learn about the capabilities, processes, fault tolerance, installation, and basic troubleshooting choices for the Unified CCE deployment.
  • Learners will be able to scale up their skills and undertake real-time projects with best practices after being exposed to actual industrial use-cases and scenarios.
  • Furthermore, comprehensive training aids in the advancement of knowledge in this broad discipline, allowing consumers to effortlessly participate in their regular sports.
  • The Deploying Cisco Unified Contact Center Enterprise (DUCCE) training is for system engineers who work with the Cisco Unified Contact Center Enterprise (CCE) solution daily.
  • Our DUCCE -Deploying Cisco Unified Contact Center Enterprise Training strives to provide high-quality training that combines sound underlying knowledge with a practical approach to core ideas.
  • Classroom Batch Training
  • One To One Training
  • Online Training
  • Customized Training
  • Enroll Now

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+91-7669 100 251
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  • Non-IT to IT (Career Transition) 2371+
  • Diploma Candidates3001+
  • Non-Engineering Students (Arts & Science)3419+
  • Engineering Students3571+
  • CTC Greater than 5 LPA4542+
  • Academic Percentage Less than 60%5583+
  • Career Break / Gap Students2588+
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Upcoming Batches

28-Apr-2025
Mon-Fri

Weekdays Regular

08:00 AM & 10:00 AM Batches

(Class 1Hr - 1:30Hrs) / Per Session

30-Apr-2025
Mon-Fri

Weekdays Regular

08:00 AM & 10:00 AM Batches

(Class 1Hr - 1:30Hrs) / Per Session

03-May-2025
Sat,Sun

Weekend Regular

(10:00 AM - 01:30 PM)

(Class 3hr - 3:30Hrs) / Per Session

04-May-2025
Sat,Sun

Weekend Fasttrack

(09:00 AM - 02:00 PM)

(Class 4:30Hr - 5:00Hrs) / Per Session

    Hear it from our Graduate

     

    Job Oriented Tools Covered in DUCCE -Deploying Cisco Unified Contact Center Enterprise Training Certification

    Course Objectives

    The Cisco ICM Enterprise Edition segments customers, monitors resource availability, and routes each contact to the most appropriate resource anywhere in the enterprise using a combination of multi-channel contact management, intelligent routing, and network-to-desktop computer telephony integration (CTI).
    Cisco Unified Contact Center Express (UCCX) is a "contact center in a box" that offers a secure and easy-to-deploy customer interaction management solution for up to 400 agents. Cisco Unified Contact Center Express aids in ensuring your company's inbound and outgoing voice and email guidelines.
    Unified Contact Center Enterprise enables contact centers with up to 24,000 agents to provide proactive and tailored client experiences. Fault tolerance aids in ensuring continuous operation. Comprehensive reporting provides you with the business knowledge you need to improve the effectiveness of your contact center.
    Over an IP infrastructure, Cisco Unified Contact Center Enterprise provides intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management.
    Cisco tools make it simple to monitor your Cisco routers, switches, and other devices via SNMP. Cisco administration tools make it easier to swiftly diagnose Cisco devices.
    Cisco Unity Connection is a powerful unified messaging and voicemail system that gives users a variety of message access options and simplifies administration for IT.
    Cisco's Unified Contact Center Enterprise allows contact centers with up to 24,000 people to deliver proactively and tailored client experiences. Fault tolerance ensures that operations are not disrupted. Comprehensive reporting provides the business knowledge needed to improve the effectiveness of a contact center.

    What exactly is the UCCE experience?

    Unified Contact Center Enterprise enables contact centers with up to 24,000 agents to provide proactive and tailored client experiences. Fault tolerance aids in ensuring continuous operation. Comprehensive reporting provides you with the business knowledge you need to improve the effectiveness of your contact center.

    What does CVP mean in Use?

    Cisco's Unified Customer Voice Portal (CVP) establishes a new standard for extending automated self-service beyond traditional interactive voice response (IVR) systems and enterprise voice portal platforms.

    Will ACTE assist me with job placement after I complete the DUCCE online course?

    • Our devotion to over 700 small, medium, and large businesses is enticing and rewarding.
    • The majority of them are looking for Oracle Service-Oriented Architecture Analyst jobs.
    • We also have a very active arrangement cell that completely supports our understudies.
    • Through simulated meetings and conversations, the cell continues to show students even after the course is over.

    What kinds of contact centers are there?

    • Hardware, cloud-based, hosted, and virtual contact centers are among the several varieties.
    • Call centers for hardware. On real, on-premises servers, businesses can install and host hardware contact centers.
    • Contact centers that are hosted in the cloud are becoming increasingly popular.
    • Contact centers that are hosted by third parties
    • Contact centers that are not physically located.
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    Overview of DUCCE -Deploying Cisco Unified Contact Center Enterprise Certification Online Training

    ACTE DUCCE -Deploying Cisco Unified Contact Center Enterprise Online Training is designed for people who are in charge of administering the solution or providing Level 1-2 support for the solution. This course is also a suitable prerequisite for the equivalent Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) course and should be taken before Part 2. This course is also a suitable complement to the DUCCE Course, which goes into further depth on the installation and management of the UCCE system.

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    Key Features

    ACTE offers DUCCE Training in more than 27+ branches with expert trainers. Here are the key features,

    • 40 Hours Course Duration
    • 100% Job Oriented Training
    • Industry Expert Faculties
    • Free Demo Class Available
    • Completed 500+ Batches
    • Certification Guidance

    Authorized Partners

    ACTE TRAINING INSTITUTE PVT LTD is the unique Authorised Oracle Partner, Authorised Microsoft Partner, Authorised Pearson Vue Exam Center, Authorised PSI Exam Center, Authorised Partner Of AWS .

    Syllabus of DUCCE Online Training Course
    Module 1: CPQ Administration Tabs And Capabilities
    • 1. Introduction to Quote to Cash
    • 2. Introduction to DUCCE , CPQ Background Overview
    • 3. Standard functional flow
    • 4. Key DUCCE terminology.
    Module 2: Setup DUCCE Product
    • 1. To create a product (Standalone, Bundle and Option)
    • 2. Manage Categories and Hierarchy Manager
    • 3. Create Price List, Price List Item, Bundle, Options and Option Group
    • 4. To create Bundles, Options and Option Groups
    • 5. To associate Option Groups to a Bundle
    • 6. Associating a Product to a Category Field Expression
    • 7. Executing maintenance jobs
    • 8. Adding product to a cart pageCreate a product attribute field
    • 9. Product Attributes Overview
    • 10. Creating a product attribute group
    • 11. Linking Attribute Group to a Product
    • 12. Product Attribute Rul
    • 13. Executing maintenance jobs.
    Module 3: Product Attributes and Attribute Groups
    • 1. Create a product attribute field
    • 2. Product Attributes Overview
    • 3. Creating a product attribute group
    • 4. Linking Attribute Group to a Product
    • 5. Product Attribute Rule
    • 6. Executing maintenance jobs.
    Module 4: Product Visibility Rule
    • 1. Search Filters(CPQ)
    • 2. Visibility Rules through Custom Classes
    • 3. Run the Product Filter Criteria Maintenance
    • 4. Configuring a Product Group
    • 5. To create a product group
    • 6. To add a product group member.
    Module 5: Pricing Management
    • 1. Price List Item
    • 2. Price Matrix Terminology
    • 3. Creating Price Dimension
    • 4. Create condition base price matrix
    • 5. How to create a Price Rule set
    • 6. Creating a Price rule
    • 7. Pricing Callback Class
    • 8. Tiered Pricing
    • 9. Related Pricing.
    Module 6: Rule Management
    • 1. Creating Constraint Rule Header
    • 2. Creating Constraint Rule Condition
    • 3. Setting up Inclusion Rules
    • 4. Setting up Exclusion Rules
    • 5. Setting up Validation/Warning Rules
    • 6. Translation of Custom Message
    • 7. Creating Constraint Rule Action
    • 8. Executing maintenance jobs.
    Module 7: Template Management
    • 1. Introduction to X-Author
    • 2. Installing X-Author
    • 3. Template Creation
    • 4. Template Publish
    • 5. Manage Template.
    Module 8: Overview of Custom Settings
    • 1. System Config Properties
    • 2. Flow, Display Action, Cart Setting, Display Column.
    Module 9: Quote Management
    • 1. Quote Life-cycle
    • 2. Creating Quote/Proposal
    • 3. Configure Product
    • 4. Cart Finalization
    • 5. Real time scenarios.
    Module 10: Custom Callback Classes
    • 1. Validation Callback
    • 2. Product Filter Callback
    • 3. Pricing Callback Class
    • 4. Asset Filter Callback
    • 5. Display Action Callback.
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    Need customized curriculum?

    Hands-on Real Time DUCCE -Deploying Cisco Unified Contact Center Enterprise Projects

    Project 1
    Media Resource Control Protocol Project

    This project is about Voice servers employ the Media Resource Control Protocol (MRCP) to provide its clients with various services (such as speech recognition and speech synthesis).

    Project 2
    CCX Project

    It delivers a multimedia IP-enabled customer-care application environment that improves contact centre productivity by easing corporate integration, boosting agent flexibility and improving network hosting.

    Our Top Hiring Partner for Placements

      ACTE offers placement opportunities as an add-on to every student / professional who completed our classroom or Online DUCCE -Deploying Cisco Unified Contact Center Enterprise Certification Online Training. Some of our students are working in these companies listed below.
    • ACTE will teach students using a one-of-a-kind student portal that will be constructed and made available to them. 
    • Once students have finished 75 percent of the DUCCE -Deploying Cisco Unified Contact Center Enterprise Course Training course curriculum, we will schedule interview calls for them and prepare them for face-to-face contact with prospective MNCs.
    • Instructors for the DUCCE -Deploying Cisco Unified Contact Center Enterprise Course assist students in resuming the equalization of current industrial shortcomings.
    • A Placement DUCCE -Deploying Cisco Unified Contact Center Enterprise Team aids trainees in locating suitable placements depending on their qualifications.
    • We will offer sample exams and conduct interviews to compensate for any inadequacies in claimant abilities.

    Get Certified By DUCCE & Industry Recognized ACTE Certificate

    Acte Certification is Accredited by all major Global Companies around the world. We provide after completion of the theoretical and practical sessions to fresher's as well as corporate trainees.

    Our certification at Acte is accredited worldwide. It increases the value of your resume and you can attain leading job posts with the help of this certification in leading MNC's of the world. The certification is only provided after successful completion of our training and practical based projects.

    Complete Your Course

    a downloadable Certificate in PDF format, immediately available to you when you complete your Course

    Get Certified

    a physical version of your officially branded and security-marked Certificate.

    Get Certified

    About Experienced DUCCE -Deploying Cisco Unified Contact Center Enterprise Trainer

    • Our professors are all DUCCE -Deploying Cisco Unified Contact Center Enterprise certified and have at least 15 years of project management experience.
    • Each teacher goes through a rigorous ACTE "Train the Trainer" curriculum on adult learning approaches to make their sessions engaging, entertaining, and informative.
    • An average ACTE faculty member has more than 14 years of DUCCE -Deploying Cisco Unified Contact Center Enterprise Teaching Experience to successfully manage the boot camps.
    • Great teachers deliver high-quality, interesting classes, resulting in high pass rates and a great student experience.
    • Trainers employ the worker Referral Hiring strategy to assist people in finding jobs in a range of contexts.

    DUCCE Course FAQs

    Looking for better Discount Price?

    Call now: +91-7669 100 251 and know the exciting offers available for you!
    • ACTE is the Legend in offering placement to the students. Please visit our Placed Students List on our website
    • We have strong relationship with over 700+ Top MNCs like SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc.
    • More than 3500+ students placed in last year in India & Globally
    • ACTE conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
    • 85% percent placement record
    • Our Placement Cell support you till you get placed in better MNC
    • Please Visit Your Student Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions
      ACTE Gives Certificate For Completing A Course
    • Certification is Accredited by all major Global Companies
    • ACTE is the unique Authorized Oracle Partner, Authorized Microsoft Partner, Authorized Pearson Vue Exam Center, Authorized PSI Exam Center, Authorized Partner Of AWS
    • The entire DUCCE training has been built around Real Time Implementation
    • You Get Hands-on Experience with Industry Projects, Hackathons & lab sessions which will help you to Build your Project Portfolio
    • GitHub repository and Showcase to Recruiters in Interviews & Get Placed
    All the instructors at ACTE are practitioners from the Industry with minimum 9-12 yrs of relevant IT experience. They are subject matter experts and are trained by ACTE for providing an awesome learning experience.
    No worries. ACTE assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.
    We offer this course in “Class Room, One to One Training, Fast Track, Customized Training & Online Training” mode. Through this way you won’t mess anything in your real-life schedule.

    Why Should I Learn DUCCE Course At ACTE?

    • DUCCE Course in ACTE is designed & conducted by DUCCE experts with 10+ years of experience in the DUCCE domain
    • Only institution in India with the right blend of theory & practical sessions
    • In-depth Course coverage for 60+ Hours
    • More than 50,000+ students trust ACTE
    • Affordable fees keeping students and IT working professionals in mind
    • Course timings designed to suit working professionals and students
    • Interview tips and training
    • Resume building support
    • Real-time projects and case studies
    Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question.
    You will receive ACTE globally recognized course completion certification Along with project experience, job support, and lifetime resources.
    We have been in the training field for close to a decade now. We set up our operations in the year 2009 by a group of IT veterans to offer world class IT training & we have trained over 50,000+ aspirants to well-employed IT professionals in various IT companies.
    We at ACTE believe in giving individual attention to students so that they will be in a position to clarify all the doubts that arise in complex and difficult topics. Therefore, we restrict the size of each DUCCE batch to 5 or 6 members
    Our courseware is designed to give a hands-on approach to the students in DUCCE . The course is made up of theoretical classes that teach the basics of each module followed by high-intensity practical sessions reflecting the current challenges and needs of the industry that will demand the students’ time and commitment.
    You can contact our support number at +91 76691 00251 / Directly can do by ACTE.in's E-commerce payment system Login or directly walk-in to one of the ACTE branches in India
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    Request for Class Room & Online Training Quotation

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