ISO 20000 (ITSM) Lead Auditor Certification Course | Online Training
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ISO 20000 (ITSM) Lead Auditor Certification Online Training

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08:00 AM & 10:00 AM Batches

(Class 1Hr - 1:30Hrs) / Per Session


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Stimulate Your Career With Our ISO 20000 (ITSM) Lead Auditor Certification Online Training

  • The ISO 20000:2018 lead auditor certification and training course is designed to familiarise you with the rules for assessing and improving the quality of an ICT organization's service management operations.
  • It was based on the previous BS 15000 standard created by the BSI Group. ISO/IEC JTC 1/SC 40 has now amended ISO 20000-1. IT Governance and Service Management.
  • These courses contain exams, and our skilled instructors will assist students in certifying their knowledge by passing the exams on the first try.
  • ISO training is a professional development course that gives people the tools and information they need to build an effective management system that meets ISO standards.
  • Those who are unable to attend regular classroom sessions can take ISO training online.
  • ACTE offers ISO/IEC 27001 and ISO/IEC 20000 certification audits to evaluate the security of your organization's information and service management system against the standards' requirements.
  • Classroom Batch Training
  • One To One Training
  • Online Training
  • Customized Training
  • Enroll Now

Course Objectives

A lead auditor is a person in charge of leading an organization's audit team. He or she develops the audit plan, conducts meetings, and produces the audit report after the quarter or year. A lead auditor's major task is to conduct audits, which must be done daily.
You'll need to obtain certification training from a personnel certification authority and shadow other auditors to complete the required auditing hours. Tertiary education and two years of work experience as a lead auditor in training are usually required for lead auditor certification.
In general, the internal audit should verify that your SMS and the services it supports are meeting service criteria and working as expected. Of course, the internal audit should also validate that the criteria of ISO 20000-1 are met. Tools for ITIL and ISO 20000.
Although there are no formal requirements for becoming an auditor, certification bodies must demonstrate that its auditors are competent. This is a challenging endeavour, and certifying bodies have devised several approaches and records to accomplish it, with varied degrees of success.
The ISO 9001 Lead Auditor course gives you the skills you need to conduct a Quality Management System (QMS) audit using generally accepted audit concepts, processes, and methodologies.
Complete the following questions:
  • India's greatest ISO certification bodies
  • Bureau Veritas (Bureau Veritas) is a non-
  • Tuv Nord is a town in the north of Finland.
  • TuvSud. \sBSI.
  • TuvRheinland.
  • Intertek.
Complete either a 5-day traditional course or a 30-hour online course to become an ISO Lead Auditor. Internal audits should be conducted as frequently as feasible three times a year is regarded the bare minimum for maintaining auditing abilities.

Is it possible to obtain ISO certification?

The quick answer is that one person cannot become ISO 9001 certified. Rather, the certification is granted to a firm or organisation. A person can, however, become certified as a lead auditor by taking a training.

What are the advantages of ISO 20000 Online Certification?

Obtaining ISO 20000 certification can assist your company in improving its services, establishing a framework for independent review, and demonstrating its ability to satisfy client needs. It also gives your company a competitive edge by demonstrating your dependability and excellent level of service.

Do auditors earn a good living?

With three to five years of internal auditing expertise, your income will likely range from $67,000 to $127,750, with a median of $85,000. Internal auditors with one to three years of experience can earn up to $108,250 at the 95th percentile.

What steps do I need to take to become an ISO certified trainer?

  • Working as a certification auditor will provide you with invaluable insight into the dos and don'ts of ISO 9001 implementation, etc.
  • Working for another consultant is the best approach to learn about implementation strategies and how to get new clients, or.
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Overview of ISO 20000 (ITSM) Lead Auditor Certification Online Training

This ISO master confirmation incorporates an aggregate of three unique ISO accreditation which are ISO 27001 Lead Auditor, ISO 22301:2019 Lead Auditor, and ISO 20000:2018 Lead Auditor affirmation. chipping away at quality administration as an expert is not simple, you need to follow the best and lawful practices close by you have saved your association from doing different mix-ups, dangers, and more stuff. That is the reason we have planned a combo ISO affirmation and preparing the program for the experts who need to stand firm on a solid situation and acquire abilities than others to stand apart from the rest

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Key Features

ACTE offers ISO 20000 Lead Auditor Training in more than 27+ branches with expert trainers. Here are the key features,

  • 40 Hours Course Duration
  • 100% Job Oriented Training
  • Industry Expert Faculties
  • Free Demo Class Available
  • Completed 500+ Batches
  • Certification Guidance

Authorized Partners

ACTE TRAINING INSTITUTE PVT LTD is the unique Authorised Oracle Partner, Authorised Microsoft Partner, Authorised Pearson Vue Exam Center, Authorised PSI Exam Center, Authorised Partner Of AWS and National Institute of Education (nie) Singapore.



Syllabus of ISO 20000 (ITSM) Lead Auditor Certification Online Training
Module 1: Information Technology Service Management (ITSM)
  • Business case and initial design of the ITSMS
  • Define the scope of ITSMS
  • IT Service Management
  • Benefits of IT Service Management
  • ITSMS policy
  • Documentation of process and procedures
  • Define management systems and process approach
  • Presentation of standards and their comparisons
  • Fundamental principles of Information Technology
  • Preliminary analysis and determining the level of existing information technology
  • Develop a project plan
  • Accounting the IT services; accounting and budgeting
Module 2: Introduction and Background to ISO/IEC 20000
  • What Is ISO/IEC 20000?
  • Benefits of ISO/IEC 20000
  • ISO/IEC 20000 – parts
Module 3: Introduction ISO/IEC 20000-1:2011
  • ISO/IEC 20000-1: 2011
  • Key differences - ISO 20000 & ITIL®
  • ITIL® life cycles
  • Clauses ISO/IEC 20000-1: 2011
Module 4: Service Management System (SMS)
  • Management responsibility
  • Governance of processes operated by other parties
  • Document management
  • Establish and improve the SMS
  • Resource management
Module 5: Methods
  • Methods of collecting information
  • Interviews
  • Observations
  • Review of documents and records
Module 6: Introduction to Auditing
  • Define auditing
  • Types of audit
  • Internal
  • External
  • Audit terminology
  • Benefits of auditing
Module 7: Auditing Roles and Principles
  • Auditor
  • Auditee
  • Audit team
  • Guides and observers
  • Lead auditor
  • Audit management
  • Maintaining confidentiality
  • Independence
  • Evidence-based approach
  • Integrity
  • Fair presentation of audit reports
Module 8: Responsibilities of the Auditor
  • Management of personnel
  • Preparation checklists
  • Scope of work
  • Managing audit programmes
  • Communication at all levels of organisation
Module 9: Skills and Competencies of an Internal Auditor
  • Personal attributes
  • Knowledge
  • Skills
  • Education and experience
Module 10: Purpose of Internal Auditing
  • Detection
  • Protection
  • Prevention
Module 11: Audit Procedures
  • Initialise the report
  • Prepare activities
  • Prepare plans
  • Assigning the work to the team
  • Preparing documents
  • Conduct open meeting
  • Prepare and distribute reports
  • Complete the audit
  • Conduct a follow-up
Module 12: Audit triangle
  • Question
  • Check
  • Observe
Module 13: Audit template/work documents
  • Audit requirements
  • Audit documents
Module 14: Complete Management
  • Service level management
  • General requirements
  • Service catalogue
  • Service level agreement
  • Supportive agreements
  • Service process
Module 15: Scope
  • Scope definition
  • Scope consideration
  • Scope statement
  • Scope agreement
  • Guidelines
Module 16: Launching and Implementing
  • Configuration and release management
  • Change management
  • Management of capacity and availability
  • Service continuity
Module 17: The Administration of Information Security
  • IT security policies
  • Security risks assessment
  • Controls
  • Documents and records
  • Managing the operations
Module 18: Implementation Guidance and Types
  • Service delivery process
  • Service reporting
  • Service continuity and availability management
  • Budgeting and accounting for services
  • Capacity management
  • Information security management
  • Resolution process
  • Incident and service request management
  • Problem management
  • Relationship process
  • Business relations
  • Regular reviews
  • Customer satisfaction measurement
  • Service complaints
  • Supplier
  • Contract
  • Service definition
  • Terminating contract
  • Control process
  • Configuration management
  • Change management
  • Release and deployment management
Module 19: Control, Monitor, and Measure
  • Monitoring the processes
  • Internal auditor
  • Development of metrics
  • Performance indicators and dashboards
  • Managing the reviews
  • Implementation of the continual improvement program
  • Preparing audits
  • Managing contractual disputes
Module 20: On-Site Auditing
  • Conduct interview
  • Create and evaluate checklist
  • Questionnaires for data collection
  • Conduct document review
  • Evaluate the work done
  • Provide sample
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Hands-on Real Time ISO 20000 Lead Auditor Projects

Project 1
IT Service Management Project

This project is about managing the end-to-end delivery of IT services to customers by IT teams. This comprises all of the processes and activities involved in designing and delivering.

Project 2
Management System Project

A management system is the method through which a company controls the various aspects of its operations in order to achieve its goals.

Our Top Hiring Partner for Placements

ACTE offers placement opportunities as add-on to every student / professional who completed our classroom or online training. Some of our students are working in these companies listed below.

  • We are associated with top organizations like HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc. It make us capable to place our students in top MNCs across the globe
  • We have separate student’s portals for placement, here you will get all the interview schedules and we notify you through Emails.
  • After completion of 70% ISO 20000 Lead Auditor training course content, we will arrange the interview calls to students & prepare them to F2F interaction
  • ISO 20000 Lead Auditor Trainers assist students in developing their resume matching the current industry needs
  • We have a dedicated Placement support team wing that assist students in securing placement according to their requirements
  • We will schedule Mock Exams and Mock Interviews to find out the GAP in Candidate Knowledge

Get Certified By ISO 20000 Lead Auditor & Industry Recognized ACTE Certificate

Acte Certification is Accredited by all major Global Companies around the world. We provide after completion of the theoretical and practical sessions to fresher's as well as corporate trainees.

Our certification at Acte is accredited worldwide. It increases the value of your resume and you can attain leading job posts with the help of this certification in leading MNC's of the world. The certification is only provided after successful completion of our training and practical based projects.

Complete Your Course

a downloadable Certificate in PDF format, immediately available to you when you complete your Course

Get Certified

a physical version of your officially branded and security-marked Certificate.

Get Certified

About Experienced ISO 20000 (ITSM) Lead Auditor Trainer

  • ACTE ISO 20000 (ITSM) Lead Auditor Online Training, we have a group of six coaches, each with their arrangement of capacities and normal aspirations and goals.
  • Our Certified ISO 20000 (ITSM) Lead Auditor Trainers will give you an intensive prologue to the ISO 20000 (ITSM) Lead Auditor structure for spry undertaking the board and will assist you with planning to turn into a ISO 20000 (ITSM) Lead Auditor.
  • Educators are fantastic as far as situational mindfulness and relational abilities, and they have a charming showing style and an assortment of true encounters.
  • Our ISO 20000 (ITSM) Lead Auditor Training Instructors are notable specialists that work for huge overall companies and have at least 10 years of skill in their fields.
  • Our Trainers show the Learners the ISO 20000 (ITSM) Lead Auditor structure, standards, and values to set them up for the fundamental occupation of ISO 20000 (ITSM) Lead Auditor in a ISO 20000 (ITSM) Lead Auditor group.

ISO 20000 Lead Auditor Course FAQs

Looking for better Discount Price?

Call now: +91 93833 99991 and know the exciting offers available for you!
  • ACTE is the Legend in offering placement to the students. Please visit our Placed Students List on our website
  • We have strong relationship with over 700+ Top MNCs like SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc.
  • More than 3500+ students placed in last year in India & Globally
  • ACTE conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
  • 85% percent placement record
  • Our Placement Cell support you till you get placed in better MNC
  • Please Visit Your Student Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions
    ACTE Gives Certificate For Completing A Course
  • Certification is Accredited by all major Global Companies
  • ACTE is the unique Authorized Oracle Partner, Authorized Microsoft Partner, Authorized Pearson Vue Exam Center, Authorized PSI Exam Center, Authorized Partner Of AWS and National Institute of Education (NIE) Singapore
  • The entire ISO 20000 Lead Auditor training has been built around Real Time Implementation
  • You Get Hands-on Experience with Industry Projects, Hackathons & lab sessions which will help you to Build your Project Portfolio
  • GitHub repository and Showcase to Recruiters in Interviews & Get Placed
All the instructors at ACTE are practitioners from the Industry with minimum 9-12 yrs of relevant IT experience. They are subject matter experts and are trained by ACTE for providing an awesome learning experience.
No worries. ACTE assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.
We offer this course in “Class Room, One to One Training, Fast Track, Customized Training & Online Training” mode. Through this way you won’t mess anything in your real-life schedule.

Why Should I Learn ISO 20000 Lead Auditor Course At ACTE?

  • ISO 20000 Lead Auditor Course in ACTE is designed & conducted by ISO 20000 Lead Auditor experts with 10+ years of experience in the ISO 20000 Lead Auditor domain
  • Only institution in India with the right blend of theory & practical sessions
  • In-depth Course coverage for 60+ Hours
  • More than 50,000+ students trust ACTE
  • Affordable fees keeping students and IT working professionals in mind
  • Course timings designed to suit working professionals and students
  • Interview tips and training
  • Resume building support
  • Real-time projects and case studies
Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question.
You will receive ACTE globally recognized course completion certification Along with National Institute of Education (NIE), Singapore.
We have been in the training field for close to a decade now. We set up our operations in the year 2009 by a group of IT veterans to offer world class IT training & we have trained over 50,000+ aspirants to well-employed IT professionals in various IT companies.
We at ACTE believe in giving individual attention to students so that they will be in a position to clarify all the doubts that arise in complex and difficult topics. Therefore, we restrict the size of each ISO 20000 Lead Auditor batch to 5 or 6 members
Our courseware is designed to give a hands-on approach to the students in ISO 20000 Lead Auditor . The course is made up of theoretical classes that teach the basics of each module followed by high-intensity practical sessions reflecting the current challenges and needs of the industry that will demand the students’ time and commitment.
You can contact our support number at +91 93800 99996 / Directly can do by's E-commerce payment system Login or directly walk-in to one of the ACTE branches in India
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