ISO/IEC 20000 Foundation Online Training | Certification Course
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ISO/IEC 20000 Foundation Certification Online Training

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20- Mar - 2023

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22- Mar - 2023

Weekdays Regular

08:00 AM & 10:00 AM Batches

(Class 1Hr - 1:30Hrs) / Per Session

25- Mar - 2023

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25- Mar - 2023

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Job Oriented Tools Covered in ISO/IEC 20000 Foundation Certification Online Training

Stimulate Your Career With ISO/IEC 20000 Foundation Auditor Online Training

  • Enroll in ACTE's ISO/IEC 20000 Foundation course. The PECB Certified ISO/IEC 20000 Foundation training course covers the fundamentals of service management as well as the ISO/IEC 20000-1 service management system requirements (SMS).
  • The different parts of an SMS will be covered in this training session, including the organization's context, senior management engagement and activities, SMS planning and resources, controls and metrics for service delivery activities, performance assessments, and continuous improvement activities.
  • You can take the exam after completing the training course. You can apply for the "PECB Certified ISO/IEC 20000 Foundation" credential if you pass the test.
  • An globally recognized "PECB ISO/IEC 20000 Foundation" certificate verifies that you understand the ISO/IEC 20000-1 SMS requirements and permits you to participate in SMS implementation projects.
  • The student will be able to comprehend the ISO/IEC 20000 standard's scope, objectives, and high-level requirements, as well as how it is used in a typical IT service provider firm and the key parts of the certification process.
  • The student will be able to comprehend the ISO/IEC 20000 standard's scope, objectives, and high-level requirements, as well as how it is used in a typical IT service provider firm and the key parts of the certification process.
  • Classroom Batch Training
  • One To One Training
  • Online Training
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This is How ACTE Students Prepare for Better Jobs


Course Objectives

ISO/IEC 20000 is the international commonplace specifically for IT Service Management. It describes AN integrated set of management processes that type a service management system for the effective delivery of services to the business and its customers.
Abstract. ISO/IEC 20000-1:2011 could be a service management system (SMS) commonplace. It specifies necessities for the service supplier to set up, establish, implement, operate, monitor, review, maintain, ANd improve an SMS.
Let's break it down into six steps.
  • Create awareness.
  • Determine the ISO 20000 certification scope.
  • Conduct AN initial ISO 20000 assessment.
  • Set up the ISO 20000 project.
  • Prepare for the ISO 20000 certification audit.
  • Conduct the ISO 20000 certification audit.
This a part of ISO/IEC 20000 could be a service management system (SMS) commonplace. It specifies necessities for the service supplier to set up, establish, implement, operate, monitor, review, maintain, ANd improve an SMS.
The ISO/IEC 20000 Foundation course is meant for:
  • Managers ANd consultants seeking to acquaint themselves with ISO/IEC 20000-1 demand for an SMS
  • Personnel liable for managing, maintaining, and up services and repair delivery capabilities
  • Aspiring professionals seeking information regarding basic ideas of service management
  • Members of SMS implementation and operation groups
  • Individuals want to pursue a career in commission management
We can assist you to come through ISO/IEC 20000 Certification in as very little as 60-90 days.
The coaching is participant-centered and contains:
  • Lecture sessions illustrated with graphics, examples, and discussions
  • Interactions between participants by suggests that of queries and suggestions
  • Quizzes with an identical structure to the certification examination

Which is the Course objective of the ISO IEC 20000 Foundation?

  • Understand the weather and operations of a service management system and its principal processes.
  • Acknowledge the correlation between ISO/IEC 20000 and alternative standards and regulative frameworks.
  • Understand the approaches, methods, ANd techniques used for the implementation and management of an SMS.

List out the advantages of ISO 20000?

Achieving ISO 20000 certification will facilitate your organization to improve its services, produce a framework for freelance assessment and demonstrate a capability to satisfy client necessities. It conjointly offers your organization a competitive advantage, because it demonstrates your dependableness and prime quality of service.

Which version of ISO 20000 is currently in use?

The most recent version is ISO/IEC 20000-3:2019, which was updated to evolve to changes created in ISO/IEC 20000-1:2018 and ISO/IEC 20000-2:2019.

How are the elements of ISO 20k?

  • ISO 20000 Sections
  • Establishing and up the service management system.
  • Resource management.
  • Documentation management.
  • Define scope.
  • Plan SMS.
  • Implement and Operate SMS.
  • Monitoring and Reviewing the SMS.
  • Maintaining and up the SMS.

What is the scope of ISO 20000?

ISO/IEC 20000-1:2018 – provides necessities for ITSM and has relevancy to those liable for initiating, implementing, or maintaining ITSM in their organization. It conjointly provides a specification for a service management system (SMS).
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Overview of ISO/IEC 20000 Foundation Certification Online Training

In this Instructional class, you will find out with regards to the different parts of an SMS, including the setting of the association, top administration contribution, and exercises, arranging and assets for the SMS, controls, and measures for administration conveyance exercises, execution assessments, and constant improvement exercises.

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Key Features

ACTE offers ISO/IEC 20000 Foundation Training in more than 27+ branches with expert trainers. Here are the key features,

  • 40 Hours Course Duration
  • 100% Job Oriented Training
  • Industry Expert Faculties
  • Free Demo Class Available
  • Completed 500+ Batches
  • Certification Guidance

Authorized Partners

ACTE TRAINING INSTITUTE PVT LTD is the unique Authorised Oracle Partner, Authorised Microsoft Partner, Authorised Pearson Vue Exam Center, Authorised PSI Exam Center, Authorised Partner Of AWS and National Institute of Education (nie) Singapore.



Syllabus of ISO/IEC 20000 Foundation Certification Online Training
Module 1: Introduction to IT Service Management
  • Fundamentals of IT service management.
  • What is a service management system and how can it be managed?
  • Benefits of ITSM
  • Framework of ITSM
  • Core concepts of IT Service Management
Module 2: The Service Management System (SMS)
  • Introduction to Management Systems
  • Understanding the service management boundary and determining the scope of the IT service management system
  • IT service management system process areas
  • Policy
  • Organizational roles, responsibilities and authorities
  • Planning for the service management system
  • Service catalogue and list of services
  • Risk management of services
  • Service management plan and the requirements
  • Core concepts of the Service Management System (SMS)
Module 3: Service Design and Transition
  • Budgeting and accounting for services
  • Resources management
  • Risk assessment for services
  • Service reporting
  • Documents and records supporting the Implementation of ITSM
  • Supplier management process
  • Service level management Understanding the service management boundary and determining the scope of the IT service management system
  • IT service management system process areas
Module 4: The service delivery processes and their relationships
  • Service level management
  • Service reporting
  • Service Continuity and availability management
  • Budgeting and Accounting for services
  • Capacity management
  • Information security management
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Hands-on Real Time ISO/IEC 20000 Foundation Projects

Project 1
Resource Management Project

This project refers to the process of collecting, assigning, and managing resources for a project, such as people and their skills, funds, technology, materials, machines, and natural resources.

Project 2
Information Security Management Project

It's a project of safeguarding a company's sensitive data against attacks and weaknesses. which offers the framework for managing information security, is usually used to embed the process.

Our Top Hiring Partner for Placements

  • We have a Professional Profession guide team wing that assists students with getting everything rolling because of their extraordinary necessities.
  • The ACTE ISO/IEC 20000 Foundation Placement Team orchestrates a Group Discussion regarding the matter, as well as tests and gatherings to evaluate the Candidate's skill.
  • ACTE Placement is accessible to all students who finish Our Certification Training at a more significant level of online accreditation.
  • Not exclusively will you benefit from concentrating on explicit Training Certifications and the standards portrayed above, however you will likewise be related with the best frameworks
  • In a one-on-one or clump astute review meeting, research an apparatus, its elements, and all-strong organizations.
  • Accenture, Google, CTS, TCS, and different organizations worked with ACTE countries in steeple groups. It works on our understudies' possibilities of achievement in large global partnerships.

Get Certified By ISO/IEC 20000 Foundation & Industry Recognized ACTE Certificate

Acte Certification is Accredited by all major Global Companies around the world. We provide after completion of the theoretical and practical sessions to fresher's as well as corporate trainees.

Our certification at Acte is accredited worldwide. It increases the value of your resume and you can attain leading job posts with the help of this certification in leading MNC's of the world. The certification is only provided after successful completion of our training and practical based projects.

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About Experienced ISO/IEC 20000 Foundation Trainer

  • We give efficient and planned courses and meetings conveyed by an accomplished group of Educators.
  • Our Trainers research the students' business goals and foster information models for Improving visual reports, dashboards, and KPI scorecards with the ISO/IEC 20000 Foundation work area.
  • Our ISO/IEC 20000 Foundation Trainers are profoundly gifted experts with at minimum 6+ long periods of involvement who work for huge worldwide companies.
  • The instructional courses will cover a wide scope of certifiable exercises since all Trainers are subject matter experts.
  • Our educators have all worked for organizations like Cognizant, Dell, Infosys, IBM, L&T InfoTech, TCS, and Technologies.
  • Mentors can likewise utilize the Employee Referral Hiring technique to help possibilities to secure positions at their organizations.
  • Our Trainers have educated authorities and industry experts that have dominated working applications and can give the best preparation accessible.

ISO/IEC 20000 Foundation Course Reviews

Our ACTE Reviews are listed here. Reviews of our students who completed their training with us and left their reviews in public portals and our primary website of ACTE & Video Reviews.



I underwent ISO/IEC 20000 Foundation training in ACTE, Porur. The training session was good. My tutor Mr.Anbu have been outstanding. I liked the sessions taught by him who is an experienced faculty. Each and every topic is explained very clearly. Materials provided by him were useful. He is really good with his training and has the best content with him for the training which is really useful for a fresher like me to learn.

Dinesh Karthik


Good Institute for getting your basics right in any course, Thanks to Prabhu sir for training me for ISO/IEC 20000 Foundation has around 10+ years of experience in ISO/IEC 20000 Foundation and covers all the real time scenario's in the classes



I have enrolled for ISO/IEC 20000 Foundation course in ACTE, Chennai It is a very nice experience. Trainer is very good and talented. All the concepts are thoroughly explained by the time you don't understand. Facilities are good. There is the provision of paying fees in instalment. Hence overall it's nice to choose



It was a great learning experience in ACTE, Banglore. The entire course structure designed for its students, the teaching methodology, as well as placement assistance, is really good. ACTE helped me a lot to get my first job. Had a wonderful opportunity to learn under the guidance of dedicated faculty team headed and gain knowledge in the field of ISO/IEC 20000 Foundation . I would recommend ACTE to people who are interested to learn ISO/IEC 20000 Foundation .



Very motivational environment. Best way to teach. Really appreciate the efforts they put from there side to increase the knowledge and development of students. Thanks, ACTE

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ISO/IEC 20000 Foundation Course FAQs

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Call now: +91 93833 99991 and know the exciting offers available for you!
  • ACTE is the Legend in offering placement to the students. Please visit our Placed Students List on our website
  • We have strong relationship with over 700+ Top MNCs like SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc.
  • More than 3500+ students placed in last year in India & Globally
  • ACTE conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
  • 85% percent placement record
  • Our Placement Cell support you till you get placed in better MNC
  • Please Visit Your Student Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions
    ACTE Gives Certificate For Completing A Course
  • Certification is Accredited by all major Global Companies
  • ACTE is the unique Authorized Oracle Partner, Authorized Microsoft Partner, Authorized Pearson Vue Exam Center, Authorized PSI Exam Center, Authorized Partner Of AWS and National Institute of Education (NIE) Singapore
  • The entire ISO/IEC 20000 Foundation training has been built around Real Time Implementation
  • You Get Hands-on Experience with Industry Projects, Hackathons & lab sessions which will help you to Build your Project Portfolio
  • GitHub repository and Showcase to Recruiters in Interviews & Get Placed
All the instructors at ACTE are practitioners from the Industry with minimum 9-12 yrs of relevant IT experience. They are subject matter experts and are trained by ACTE for providing an awesome learning experience.
No worries. ACTE assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.
We offer this course in “Class Room, One to One Training, Fast Track, Customized Training & Online Training” mode. Through this way you won’t mess anything in your real-life schedule.

Why Should I Learn ISO/IEC 20000 Foundation Course At ACTE?

  • ISO/IEC 20000 Foundation Course in ACTE is designed & conducted by ISO/IEC 20000 Foundation experts with 10+ years of experience in the ISO/IEC 20000 Foundation domain
  • Only institution in India with the right blend of theory & practical sessions
  • In-depth Course coverage for 60+ Hours
  • More than 50,000+ students trust ACTE
  • Affordable fees keeping students and IT working professionals in mind
  • Course timings designed to suit working professionals and students
  • Interview tips and training
  • Resume building support
  • Real-time projects and case studies
Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question.
You will receive ACTE globally recognized course completion certification Along with National Institute of Education (NIE), Singapore.
We have been in the training field for close to a decade now. We set up our operations in the year 2009 by a group of IT veterans to offer world class IT training & we have trained over 50,000+ aspirants to well-employed IT professionals in various IT companies.
We at ACTE believe in giving individual attention to students so that they will be in a position to clarify all the doubts that arise in complex and difficult topics. Therefore, we restrict the size of each ISO/IEC 20000 Foundation batch to 5 or 6 members
Our courseware is designed to give a hands-on approach to the students in ISO/IEC 20000 Foundation . The course is made up of theoretical classes that teach the basics of each module followed by high-intensity practical sessions reflecting the current challenges and needs of the industry that will demand the students’ time and commitment.
You can contact our support number at +91 93800 99996 / Directly can do by's E-commerce payment system Login or directly walk-in to one of the ACTE branches in India
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