Microsoft Dynamics CRM Training | Certification Course Online - ACTE
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Microsoft Dynamics CRM Online Training

(5.0) 4789 Ratings 6784Learners

Live Instructor LED Online Training

Learn from Certified Experts

  • Beginner & Advanced level Classes.
  • Hands-On Learning in Microsoft Dynamics CRM .
  • Best Practice for interview Preparation Techniques in Microsoft Dynamics CRM .
  • Lifetime Access for Student’s Portal, Study Materials, Videos & Top MNC Interview Question.
  • Affordable Fees with Best curriculum Designed by Industrial Microsoft Dynamics CRM Expert.
  • Delivered by 7+ years of Microsoft Dynamics CRM Certified Expert | 12402+ Students Trained & 400+ Recruiting Clients.
  • Next Microsoft Dynamics CRM Batch to Begin this week – Enroll Your Name Now!


$ 20000

$ 14000


$ 22000

$ 18000

Have Queries? Ask our Experts

+91-8376 802 119

Available 24x7 for your queries

Upcoming Batches

05- Jun - 2023

Weekdays Regular

08:00 AM & 10:00 AM Batches

(Class 1Hr - 1:30Hrs) / Per Session

07- Jun - 2023

Weekdays Regular

08:00 AM & 10:00 AM Batches

(Class 1Hr - 1:30Hrs) / Per Session

10- Jun - 2023

Weekend Regular

(10:00 AM - 01:30 PM)

(Class 3hr - 3:30Hrs) / Per Session

10- Jun - 2023

Weekend Fasttrack

(09:00 AM - 02:00 PM)

(Class 4:30Hr - 5:00Hrs) / Per Session

Hear it from our Graduate

Learn at Home with ACTE

Online Courses by Certified Experts

Learn From Experts, Practice On Projects & Get Placed in IT Company

  • 100% Guaranteed Placement Support for Freshers & Working Professionals.
  • You will not only gain knowledge of Microsoft Dynamics CRM and advanced concepts, but also gain exposure to Industry best practices.
  • Experienced Trainers and Lab Facility.
  • Microsoft Certified Solutions Associate (MSCA) for Dynamics 365 Guidance Support with Exam Dumps.
  • Practical oriented / Job oriented Training. Practice on Real Time project scenarios.
  • We have designed an in-depth course so meet job requirements and criteria.
  • Resume & Interviews Preparation Support.
  • Concepts: Different types of Deployment (Online, On-Premise and Partner Hosted), Hardware and Software Requirements, Installation of Dynamics CRM, Installation and Configuration of Email Router, Deployment Manager, Reporting Configuration, SSIS Integration, Third Party Integration, Data Migration.
  • Classroom Batch Training
  • One To One Training
  • Online Training
  • Customized Training
  • Enroll Now

This is How ACTE Students Prepare for Better Jobs


About Microsoft Dynamics CRM Online certification Training Course

AT ACTE, Online training facilitates the ability to think critically about what you do every day. The goal in the classroom is to challenge you to think differently, and employers want you to do that, too–to think critically in your role at work. Mastering this skill is what will set you apart as a student, and as an employee.


Microsoft Dynamics CRM has a variety of features to boost productivity and is a fast, easy to use, and reliable CRM solution, so your overall business efficiency soon starts to improve. Because Microsoft Dynamics CRM improves sales forecasting, your scheduling and purchasing also improve. Customer Relationship Management (CRM) is a system for managing a company's interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Most Job Oriented MS Dynamics CRM Online certification Training Topics Covered
  • Overview


    Functional modules

  • Entities and records


    Fields and Forms

  • Web Resources


    Processes & Solutions

Dynamics CRM is a highly flexible customer relationship management software from Microsoft. It is an appropriate option for businesses that require highly customized CRM solution. It focuses primarily on sales, marketing, and service sectors.

Learning Dynamics CRM lets you explore a variety of job roles such as

  • Senior/Lead Dynamics Developer
  • Dynamics CRM Administrator
  • Dynamics CRM Analyst
  • Consultant, and Solution Architect.
Microsoft Dynamics CRM renamed to Microsoft Dynamics 365 was never just about accounts, contacts, sales processes and case management. The future projects of Microsoft Dynamics 365 will include more intelligence and cognitive services, using companies' data proactively to digitally transform businesses.
Well. career growth in Dynamics CRM is definitely full of opportunities. Dynamics CRM is one of the fastest-growing CRM(now called XRM) solution. I feel its easy to use, implement, and customize in comparison to its competitors and hence it's finding more users rapidly.
We are happy and proud to say that we have strong relationship with over 700+ small, mid-sized and MNCs. Many of these companies have openings for Microsoft Dynamics CRM. Moreover, we have a very active placement cell that provides 100% placement assistance to our students. The cell also contributes by training students in mock interviews and discussions even after the course completion.
The major difference is Microsoft Dynamics CRM's ability to create relationships between lists of data. SharePoint has fantastic tools in place to build, manage, and collaborate on the lists of data, but it does not have a built-in ability to build a relationship between the various data.
Microsoft dynamics CRM is very easy to learn and i think microsoft dynamics CRM is in process or segment like;
  • installation.
  • Application.
  • customization.
  • configuration.
All Microsoft Dynamics CRM and e-business skills are in great demand, as we know at NowellStone. So it is now possible to map out a career in marketing that starts, continues, and may even end in CRM. Database programming is rarely required, but training in one of the main CRM packages is. The same applies to customer data analysis.
Our courseware is designed to give a hands-on approach to the students in Microsoft Dynamics CRM. The course is made up of theoretical classes that teach the basics of each module followed by high-intensity practical sessions reflecting the current challenges and needs of the industry that will demand the students’ time and commitment.
Yes, Microsoft Dynamics Customer Relationship Management (CRM) is a system for managing a company's interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.
CRM implementation specialist and consultant, Richard Boardman of Mareeba CRM Consulting, estimates that “for a 50-100 user, reasonably strategic project, using mid-market CRM technology,” the entire process can take around 11 months.

Why is Microsoft Dynamics CRM so important? ?

At its core, customer relationship management (CRM) is all of the activities, strategies, and technologies that companies use to manage their interactions with their current and potential customers. CRM helps businesses build a relationship with their customers that, in turn, creates loyalty and customer retention.
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Key Features

ACTE offers Microsoft Dynamics CRM Training in more than 27+ branches with expert trainers. Here are the key features,
  • 40 Hours Course Duration
  • 100% Job Oriented Training
  • Industry Expert Faculties
  • Free Demo Class Available
  • Completed 500+ Batches
  • Certification Guidance

Authorized Partners

ACTE TRAINING INSTITUTE PVT LTD is the unique Authorised Oracle Partner, Authorised Microsoft Partner, Authorised Pearson Vue Exam Center, Authorised PSI Exam Center, Authorised Partner Of AWS and National Institute of Education (nie) Singapore.


Syllabus of Microsoft Dynamics CRM Online certification Training Course

Module 1: Installation and Deployment

  • 1.Microsoft Dynamics CRM Overview
  • 2.Different types of Deployment (Online, On-Premise and Partner Hosted)
  • 3.Hardware and Software Requirements
  • 4.Installation of Dynamics CRM
  • 5.Installation and Configuration of Email Router
  • 6.Deployment Manager
  • 7.Reporting Configuration
  • 8.Organization Import and database Restore
  • 9.Upgrade lower version to Higher Version
  • 10.Database Structure
  • 11.Language Pack Installation
  • 12.Roll up Installations

Module 2: Microsoft Dynamics CRM applications

  • 1.Applications Overview Navigation
  • 2.Working with the Application
  • 3.Working with Records
  • 4.Quick Find and Multi-entity search
  • 5.Marketing, Sales, and Service: Overview, Lifecycle with multiple domains, real-time examples
  • 6.Sales Module
  • 7.Marketing Module
  • 8.Service Module
  • 9.Customization

Module 3: Customization and Configuration

  • 1.Entity Creation and Meta Data
  • 2.Field Creation (Includes all out-of-the-box Fields)
  • 3.Form Customizations (Multiple Forms, Role-based Forms, Quick View Form, Quick Create Form, Mobile Form and Tablet Form)
  • 4.Relationships (1: N, N: N and N: N) and behaviors
  • 5.Sub Grids
  • 6.Lookup Filtration
  • 7.Web Resource (HTML, Image, etc.)
  • 8.iFrame
  • 9.View Customization (System Views, Personal Views)
  • 10.Dashboard and Charts
  • 11.Field Level Security
  • 12.Calculated, Rollup Fields
  • 13.Hierarchy View
  • 14.Data Management (Import, Export, Re-import, Bulk record deletion)
  • 15.Auditing
  • 16.Templates (Email Templates)
  • 17.Gobal Management
  • 18.Queue Management
  • 19.Security (Users, Teams, Business Units, Roles, Hierarchy)
  • 20.Timer Controls

Module 4: Integration with  Microsoft Dynamics CRM

  • 1.MS CRM SDK (MS CRM Architecture, Assemblies, CRM Application Framework, WCF Web Service)
  • 2.SSRS Integration
  • 3.ASP .NET Integration
  • 4.SharePoint Integration
  • 5.Outlook Offline Client Integration
  • 6.SSIS Integration
  • 7.Third Party Integration
  • 8.Data Migration

Module 5: Advanced technical-Extending CRM

  • 1.Plugins
    • MS CRM Plugin Architecture
    • Development
    • Registration
    • Debugging
    • Shared Variables
    • Images
    • Plugin Messages
    • Impersonation
    • Plugin Constructors
    • Offline Plugins
    • Plugin Execution Order
    • Handling Exceptions
    • Synchronous vs. Asynchronous
  • 2.Workflows
    • Understanding Workflows Basics
    • Understanding the trigger options with RT workflow
    • Workflow Actions
    • Real-Time Workflows
    • Asynchronous Workflows
    • Child Workflows
    • On-Demand Workflows
    • Custom Workflows
    • Recursive Workflows
    • Wait Conditions
    • Extending Workflows with Code
  • 3.Dialog
  • Business Process
  • Actions
  • JavaScript
  • Advanced JavaScript
  • Business Rules
  • Ribbon Customizations
  • Site Map Customizations
  • Solution Management

Module 6: Microsoft Dynamics CRM Accelerator

  • 1.Portal Integration
  • 2.Partner Relationship Management (PRM) Portal
  • 3.Customer Care Accelerator (CCA)
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Need customized curriculum?

Hands-on Real Time Microsoft Dynamics CRM Projects

Project 1
Sales Productivity Management Project

This project is all about maximizing time spent on the most critical sales rep activities and minimizing the resources needed to accomplish them.

Project 2
MS-CRM Quote customisation project

This Project customization designates a process of adding new or altering existing CRM features in order to make it a better fit for the needs of business.

Our Top Hiring Partner for Placements

ACTE offers placement opportunities as add-on to every student / professional who completed our classroom or online training. Some of our students are working in these companies listed below.
  • We are associated with top organizations like HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc. It make us capable to place our students in top MNCs across the globe
  • We have separate student’s portals for placement, here you will get all the interview schedules and we notify you through Emails.
  • After completion of 70% Microsoft Dynamics CRM training course content, we will arrange the interview calls to students & prepare them to F2F interaction
  • Microsoft Dynamics CRM Trainers assist students in developing their resume matching the current industry needs
  • We have a dedicated Placement support team wing that assist students in securing placement according to their requirements
  • We will schedule Mock Exams and Mock Interviews to find out the GAP in Candidate Knowledge

Get Certified By Microsoft Dynamics CRM ; Industry Recognized ACTE Certificate

Acte Certification is Accredited by all major Global Companies around the world. We provide after completion of the theoretical and practical sessions to fresher's as well as corporate trainees. Our certification at Acte is accredited worldwide. It increases the value of your resume and you can attain leading job posts with the help of this certification in leading MNC's of the world. The certification is only provided after successful completion of our training and practical based projects.

Complete Your Course

a downloadable Certificate in PDF format, immediately available to you when you complete your Course

Get Certified

a physical version of your officially branded and security-marked Certificate.

Get Certified

About Experienced Microsoft Dynamics CRM Trainer

  • Our Microsoft Dynamics CRM Training . Trainers are certified professionals with 7+ years of experience in their respective domain as well as they are currently working with Top MNCs.
  • As all Trainers are Microsoft Dynamics CRM domain working professionals so they are having many live projects, trainers will use these projects during training sessions.
  • All our Trainers are working with companies such as Cognizant, Dell, Infosys, IBM, L&T InfoTech, TCS, HCL Technologies, etc.
  • Trainers are also help candidates to get placed in their respective company by Employee Referral / Internal Hiring process.
  • Our trainers are industry-experts and subject specialists who have mastered on running applications providing Best Microsoft Dynamics CRM training to the students.
  • We have received various prestigious awards for Microsoft Dynamics CRM Training from recognized IT organizations.

Microsoft Dynamics CRM Course Reviews

Our ACTE Reviews are listed here. Reviews of our students who completed their training with us and left their reviews in public portals and our primary website of ACTE & Video Reviews.

Nirosha Arasu


I have completed Microsoft Dynamics CRM course in ACTE. My trainer saran is very helpful and supportive he clarify all my silly doubt as i am new to this programming world! he teach us with real time example to make things understand better, even he arranges extra classes if needed. about institute professionalism is well maintained as i expected. overall its a good learning experience and Thank you ACTE @ Velachery for shaping me..


Software Engineer

I have joined Microsoft Dynamics CRM course ACTE, trainer and training was too good. Sessions were interactive and trainer’s explanation was very clear and understandable. I am planning to learn Microsoft Dynamics as well. Happy learning ?

Musthafa Ahamad

Software Engineer

The class timing was convenient and flexible . The trainer shared lots of knowledge apart from the syllables in Microsoft Dynamics CRM place to known-how the Microsoft Dynamics CRM .

Keerthi Vasan


Saravanan sir is an awesome teacher. I was very happy with the way of teaching and the approach. He gives real time example to make understand the concepts. Individual attention is given. The way he makes you think logically is incredible. I'm placed today because of your teaching. Best place to learn Microsoft Dynamics CRM .

Gayathri Chandran

The best persons I have ever met in my life. Divakar's way of explaining is just superb, amazing,awesome ,enthusiastic. He is very inspiring and motivating person. Love you sir.??. I got Placement through ACTE in Tambaram.

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Microsoft Dynamics CRM Course FAQs

Looking for better Discount Price?

Call now: +91 93833 99991 and know the exciting offers available for you!
  • ACTE is the Legend in offering placement to the students. Please visit our Placed Students List on our website
  • We have strong relationship with over 700+ Top MNCs like SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc.
  • More than 3500+ students placed in last year in India & Globally
  • ACTE conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
  • 85% percent placement record
  • Our Placement Cell support you till you get placed in better MNC
  • Please Visit Your Student Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions
    ACTE Gives Certificate For Completing A Course
  • Certification is Accredited by all major Global Companies
  • ACTE is the unique Authorized Oracle Partner, Authorized Microsoft Partner, Authorized Pearson Vue Exam Center, Authorized PSI Exam Center, Authorized Partner Of AWS and National Institute of Education (NIE) Singapore
  • The entire Microsoft Dynamics CRM training has been built around Real Time Implementation
  • You Get Hands-on Experience with Industry Projects, Hackathons & lab sessions which will help you to Build your Project Portfolio
  • GitHub repository and Showcase to Recruiters in Interviews & Get Placed
All the instructors at ACTE are practitioners from the Industry with minimum 9-12 yrs of relevant IT experience. They are subject matter experts and are trained by ACTE for providing an awesome learning experience.
No worries. ACTE assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.
We offer this course in “Class Room, One to One Training, Fast Track, Customized Training & Online Training” mode. Through this way you won’t mess anything in your real-life schedule.

Why Should I Learn Microsoft Dynamics CRM Course At ACTE?

  • Microsoft Dynamics CRM Course in ACTE is designed & conducted by Microsoft Dynamics CRM experts with 10+ years of experience in the Microsoft Dynamics CRM domain
  • Only institution in India with the right blend of theory & practical sessions
  • In-depth Course coverage for 60+ Hours
  • More than 50,000+ students trust ACTE
  • Affordable fees keeping students and IT working professionals in mind
  • Course timings designed to suit working professionals and students
  • Interview tips and training
  • Resume building support
  • Real-time projects and case studies
Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question.
You will receive ACTE globally recognized course completion certification Along with National Institute of Education (NIE), Singapore.
We have been in the training field for close to a decade now. We set up our operations in the year 2009 by a group of IT veterans to offer world class IT training & we have trained over 50,000+ aspirants to well-employed IT professionals in various IT companies.
We at ACTE believe in giving individual attention to students so that they will be in a position to clarify all the doubts that arise in complex and difficult topics. Therefore, we restrict the size of each Microsoft Dynamics CRM batch to 5 or 6 members
Our courseware is designed to give a hands-on approach to the students in Microsoft Dynamics CRM . The course is made up of theoretical classes that teach the basics of each module followed by high-intensity practical sessions reflecting the current challenges and needs of the industry that will demand the students’ time and commitment.
You can contact our support number at +91 93800 99996 / Directly can do by's E-commerce payment system Login or directly walk-in to one of the ACTE branches in India
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Request for Class Room & Online Training Quotation

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