1. How are stakeholder requirements gathered and prioritized?
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Requirements are collected through interviews, surveys, workshops, observations and reviewing existing documentation. Prioritization considers urgency, feasibility, business value and potential impact on the project. Techniques like MoSCoW or weighted scoring are applied to make the prioritization process transparent and effective.
2. What is the difference between business requirements and functional requirements?
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Business requirements define the organization’s overarching goals, while functional requirements specify the features or behaviors necessary to achieve those goals. Together, they ensure strategic objectives are met while providing clear instructions for practical implementation.
3. What is a Use Case and why is it important in gathering requirements?
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A Use Case is a detailed scenario showing how a system interacts with users or other systems to complete a task. It validates functional requirements, clarifies user interactions and provides the development team with a clear understanding of what needs to be built to meet expectations.
4. How are conflicting requirements from different stakeholders addressed?
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Conflicting requirements are managed through open discussions to understand underlying concerns. Active listening, empathy and negotiation help identify common objectives and reach compromises, ensuring the project remains aligned with overall goals.
5. What is Gap Analysis and how is it performed?
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Gap analysis finds the discrepancies between a system's or process's intended and actual states. It involves examining existing workflows, pinpointing gaps and mapping solutions through process improvements or technology adoption to achieve the target state.
6. How is the quality of business requirements ensured?
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High-quality requirements are maintained through regular stakeholder reviews and adherence to best practices. They are validated for clarity, measurability, realism and alignment with project objectives, preventing ambiguity and guiding successful outcomes.
7. What is User Acceptance Testing (UAT) and why is it important?
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User Acceptance Testing allows end users to verify that the system meets their needs by simulating real-world scenarios. It uncovers issues before deployment, ensuring the solution delivers expected business value and is ready for production use.
8. Which tools are commonly used by business analysts and why?
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Tools like JIRA for requirement tracking, MS Visio for process diagrams, SQL for data querying and Tableau for reporting are commonly used. These tools enhance efficiency, improve communication and provide clear visibility across project teams.
9. How is scope creep managed during projects?
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Scope creep is controlled by defining and documenting the project scope at the outset. Continuous monitoring of new requests and using a formal change control process ensures that any additions are evaluated for impact on schedule, budget and resources, keeping the project on track.
10. Can you give an example of improving a business process?
Ans:
In one project, inefficiencies in the customer service workflow were identified. Automation was implemented, reducing response times by 30%, decreasing escalations and improving overall customer satisfaction. This approach enhanced efficiency and delivered measurable benefits.