Cisco IPT and UCCX Online Training | UCCX Certification Course | Updated 2025
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Cisco IPT and UCCX Online Training

Rated #1 Recognized as the No.1 Institute for Cisco IPT and UCCX Online Training.

Develop a solid understanding of IPT and UCCX Course with our specialized Online Training. Whether you are starting from scratch or looking to expand your knowledge, our program covers all aspects.

Enroll today in our IPT and UCCX Certification program to get recognized for your expertise. With the combination of expert guidance, practical assignments, and comprehensive course content, you’ll be well-equipped to take on roles in the telecommunication and UCCX certification course.

  • Collaborate with 350+ clients and join over 11,462 trained professionals.
  • Access multiple interview opportunities with top multinational companies.
  • Benefit from a comprehensive curriculum with 100% placement assistance .
  • Experience the IPT and UCCX training and enhance your skills in IP telephony.
  • To learn in IPT and UCCX technologies through IPT and UCCX training institute .
  • Gain hands-on experience through real-world projects to strengthen your expertise in IPT.

Job Assistance

1,200+ Enrolled

In collaboration with

65+ Hrs.

Duration

Online/Offline

Format

LMS

Life Time Access

10k+ Placed Students Download Curriculum Interview Questions
Quality Training With Affordable Fee

⭐ Fees Starts From

INR 38,000
INR 18,500
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      Our Hiring Partners

      Stimulate Your Career With Our Cisco IPT and UCCX Online Training

      • The Cisco IPT and UCCX course will provide you with a comprehensive understanding of the Cisco Unified Communications System, including IP telephony, voicemail, and contact center concepts, as well as system administration, features, and setup.
      • You will also learn about system principles such as clustering, call signaling, call routing, gateway protocols, digit manipulation, and phone features during the training.
      • To make the event more engaging, ACTE Placement includes multiple breakout rooms for various activities, as well as a chat option if you have any questions for the experts.
      • You'll also learn how to connect Cisco Unified IM and Presence, as well as Unity Connection, with the Cisco Unified CM in this course.
      • This certification also covers Unified CCX connection with CUCM, as well as Teams, Supervisor, Skill management, and Contact Center reporting using CUIC.
      • This ACTE Carfted course's related base course is "Implementing Cisco Collaboration Devices (CICD) and Deploying Cisco Contact CenterExpress (UCCXD) v 6.0," where you can gain fundamental skills to complete this advanced course more quickly.

      Your IT Career Starts Here

      550+ Students Placed Every Month!

      Get inspired by their progress in the Career Growth Report.

      Other Categories Placements
      • Non-IT to IT (Career Transition) 2371+
      • Diploma Candidates3001+
      • Non-Engineering Students (Arts & Science)3419+
      • Engineering Students3571+
      • CTC Greater than 5 LPA4542+
      • Academic Percentage Less than 60%5583+
      • Career Break / Gap Students2588+
      Top Placement Record

      Upcoming Batches For Classroom and Online

      Weekdays
      15 - Dec - 2025
      08:00 AM & 10:00 AM
      Weekdays
      17 - Dec - 2025
      08:00 AM & 10:00 AM
      Weekends
      20 - Dec - 2025
      (10:00 AM - 01:30 PM)
      Weekends
      21 - Dec - 2025
      (09:00 AM - 02:00 PM)
      Can't find a batch you were looking for?
      INR 18,500
      INR 38,000

      OFF Expires in

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      What’s included ?

      Convenient learning format

      📊 Free Aptitude and Technical Skills Training

      • Learn basic maths and logical thinking to solve problems easily.
      • Understand simple coding and technical concepts step by step.
      • Get ready for exams and interviews with regular practice.
      Dedicated career services

      🛠️ Hands-On Projects

      • Work on real-time projects to apply what you learn.
      • Build mini apps and tools daily to enhance your coding skills.
      • Gain practical experience just like in real jobs.
      Learn from the best

      🧠 AI Powered Self Interview Practice Portal

      • Practice interview questions with instant AI feedback.
      • Improve your answers by speaking and reviewing them.
      • Build confidence with real-time mock interview sessions.
      Learn from the best

      🎯 Interview Preparation For Freshers

      • Practice company-based interview questions.
      • Take online assessment tests to crack interviews
      • Practice confidently with real-world interview and project-based questions.
      Learn from the best

      🧪 LMS Online Learning Platform

      • Explore expert trainer videos and documents to boost your learning.
      • Study anytime with on-demand videos and detailed documents.
      • Quickly find topics with organized learning materials.
       

      Curriculum

      Syllabus of Cisco IPT and UCCX Online Training
      Module 1 : Deployment Methods and related troubleshooting
      • Single site, Multisite and Centralized
      • Call Routing
      • Call routing troubleshooting
      • Call routing troubleshooting
      • Bandwidth Management and Region configuration for real time scenarios
      • Gateway Protocol Knowledge (H323, SIP, MGCP and ISDN) and Debugs
      Module 2 : Call Routing and Digit Manipulation configuration and troubleshooting on Gateway
      • SIP Gateway / CUBE configuration
      • SIP Troubleshooting
      • General Voice gateway Debugging for call failures and mal functioning
      Module 3 : IP Telephony Security & Server Security (Self Signed & CA-Signed)
      • Media Resources on CUCM and Gateway (Software and Hardware)
      • User Permissions and Access control group
      • Features and Applications troubleshooting
      • Device Mobility
      • Extension Mobility
      • Unity Connection Integration with Cisco Unified CM using SIP and SCCP
      • Voice mail, Unified Messaging & Storage troubleshooting in Unity connection
      • Call Handler, call routing rules configuration & Troubleshooting
      Module 4 : Cisco Unified Communications Manager IM&P Integration
      • UC profile configuration & Jabber Troubleshooting
      • IM and Presence High Availability overview
      • Overview of Integration Methods
      • CTI & JTAPI Integration
      • AXL Integration
      • Integrating Cisco Unified CCX with CUCM
      • Script Changes in UCCX
      • Teams, Supervisor & Skill troubleshooting in UCCX
      Module 5 : UCCX General & CUIC Reporting
      • UCCX Agent Login and call routing Troubleshooting
      • Below Topics on UC servers (Combined on CUCM, UNITY etc)
      • Database and OS level troubleshooting
      • Serviceability, Unified Reporting, DRS procedures & OS admin Pages
      • Sever Utilization & Alert Configuration Introduction: CPU and Memory utilization. Alert Management for UC servers
      • Built-in tools awareness like DNA, RTMT, COBRAS & Bulk Administration etc
      • Server Trace configuration and Collection
      Module 6 : Video (Optional Topics)
      • Introduction to Basic Video End Points and registration
      • VCS / Expressway call control, Zones, Clustering & Troubleshooting
      • Integration with CUCM or other SIP parties
      • CMS Overview and configuration
      • Basics of Collaboration Meeting rooms
      • TMS overview and Management
      Module 7: Labs
      • Implement Endpoint Addressing and Call Routing
      • Exploring Regions and Locations
      • Implement PSTN and Calling Using MGCP Gateways
      • Configure and Troubleshoot ISDN PRI
      • Analyze and Troubleshoot SIP, H323, and Media Protocols
      • Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions
      • Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway
      • Exploring Media Resources in Unified CM and Cisco IOS Gateways
      • User Management
      • Integrating Cisco Unity Connection with Unified CM
      • Exploring Call Handlers and Call Routing in Cisco Unity Connection
      • Deploying an On-Prem Cisco Jabber Client for Windows
      • Integrating Cisco Unified CCX with Unified CM
      • Cisco Unified CCX Scripting and ACD Operations
      • Using Cisco Unified CCX Reports
      • Exploring Troubleshooting Tools for Unified Communication
      Show More
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      Course Objectives

      Cisco Unified Contact Center Express (UCCX) is a "contact center in a box" that offers a secure and simple-to-implement customer interaction management solution for up to 400 workers. Unified CCX offers alternatives for dealing with a variety of contact center functional areas, including inbound voice. Outbound marketing campaign. Email from the agent.
      Cisco UCCX's average annual income, including base and bonus, is $135,976, or $65 per hour, compared to the estimated median wage of $124,755, or $59 per hour.
      CUCM (CallManager), Unity, UCCX (IPCC Express), CER, CUPS, and more components of the Cisco UC (Unified Communication) family exist. IPCC Express or CRS are other names for UCCX (Unified Contact Center Express) (Customer Response System). UCCX has been moved to the Linux platform from version 8.5. (just like CUCM).
      Developers can program the business logic for how the engine handles a Voice Call or an HTTP Contact (Web Action done by a user) with Unified CCX.
      UCCX is a solution that comprises ACD/IVR/Agent desktop, as well as CUIC reporting and call flow. Calls enter via ingress gateway. CUCM (CTI RP, CTI port) --> CCX (trigger) --> CCX application --> CCX script CUCM (CTI RP, CTI port) --> CCX (trigger) --> CCX application --> CCX script.
      Cisco has a tough application and interview procedure, so getting a tech job there is no easy task.
      The directory numbers that are phoned to communicate with CCX are known as triggers. An application is given one or more triggers. A telephone trigger (a DN on CUCM) or an HTTP trigger can be used (only available in CCX premium.

      Which is the main role of UCCX Training?

      Cisco UCCX is a contact center solution that allows you to handle client calls, chats, and emails. It was developed by Spanlink, which was acquired by Cisco and is now known as Calabrio. It's designed for small to medium-sized call centers with up to 400 agents.

      What is finesse In UCCX?

      In UCCE, PCCE, and UCCX, Cisco Finesse is a service that provides functionalities for Cisco contact center agents and supervisors. It allows agents and supervisors to log in, alter their status, and take calls through a web interface. Finesse is a service that operates inside Cisco UCCX virtual servers.

      Is it difficult to land a job at Cisco?

      Cisco has a tough application and interview procedure, so getting a tech job there is no easy task.

      What makes Cisco so well-known?

      Cisco Systems is a global technology firm well recognized for its computer networking solutions.
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      Overview of Cisco IPT and UCCX Online Training

      The Cisco IPT and UCCX course will provide you with a comprehensive understanding of the Cisco Unified Communications System, covering IP telephony, voicemail, and contact center-based system administration, as well as its function, features, and setup. This course will also teach you how to connect Cisco Unified IM and Presence, as well as Unity Connection, with the Cisco Unified CM. This course also covers Unified CCX interaction with the CUCM, as well as Teams, supervisors, Skill management, and Contact Center reporting with the CUIC.

      Show More
      Need customized curriculum?

      Hands-on Real Time Cisco IPT and UCCX Projects

      Project 1
      Device Mobility Project

      This project is about Users can use their IP phones to wander between locations. When a device is introduced to the roaming site network. It is initially given an IP address.

      Project 2
      AXL Integration

      It's an XML/SOAP-based API that allows Cisco Unified Communications Manager (CUCM) to be managed remotely using any programming language, such as Python.

      Our Top Hiring Partner for Placements

        ACTE offers placement opportunities as an add-on to every student / professional who completed our classroom or OnlineCisco IPT and UCCX Online Training. Some of our students are working in these companies listed below.
      • In our placement, students learn about the function of a Cisco IPT and UCCX enterprise level.
      • Because of your hectic schedule, we've produced a unique batch of Cisco IPT and UCCX courses particularly for you.
      • ACTE Placement includes multiple breakout rooms for various activities, as well as a chat option if you have any questions for the experts, to make the event more engaging.
      • Participants will learn how to lead and train high-performing Cisco IPT and UCCX teams, as well as how to educate them to give maximum business value at scale.
      • Since the outbreak, we've done live virtual placement sessions, and we've leveraged this technique to start all certification training.
      • Our Cisco IPT and UCCX purpose with this curriculum is to give certification and job placement in international businesses.

      Get Certified By Cisco IPT and UCCX & Industry Recognized ACTE Certificate

      Acte Certification is Accredited by all major Global Companies around the world. We provide after completion of the theoretical and practical sessions to fresher's as well as corporate trainees.

      Our certification at Acte is accredited worldwide. It increases the value of your resume and you can attain leading job posts with the help of this certification in leading MNC's of the world. The certification is only provided after successful completion of our training and practical based projects.

      Complete Your Course

      a downloadable Certificate in PDF format, immediately available to you when you complete your Course

      Get Certified

      a physical version of your officially branded and security-marked Certificate.

      Get Certified

      About Experienced Cisco IPT and UCCX Trainer

      • ACTE Cisco IPT and UCCX Trainers are industry professionals with a minimum of 12 years of competence.
      • Our skilled trainers have been involved in both successful national and worldwide efforts, as well as successfully directing individuals in global projects.
      • ACTE's skilled Cisco IPT and UCCX trainers have directly trained over 25 batches of pupils.
      • Our tutors will give you the greatest hands-on instruction available to help you increase your technical abilities.
      • An academician's professional expertise is usually used to give career counseling and support.
      • Our Trained specialists will also lead one-on-one sessions, group discussions, real-world projects, assignments, and other educational activities.

      Authorized Partners

      ACTE TRAINING INSTITUTE PVT LTD is the unique Authorised Oracle Partner, Authorised Microsoft Partner, Authorised Pearson Vue Exam Center, Authorised PSI Exam Center, Authorised Partner Of AWS .

      Get Training Quote for Free

            Career Support

            Placement Assistance

            Exclusive access to ACTE Job portal

            Mock Interview Preparation

            1 on 1 Career Mentoring Sessions

            Career Oriented Sessions

            Resume & LinkedIn Profile Building

            We Offer High-Quality Training at The Lowest Prices.

            Affordable, Quality Training for Freshers to Launch IT Careers & Land Top Placements.

            What Makes ACTE Training Different?

            Feature

            ACTE Technologies

            Other Institutes

            Affordable Fees

            Competitive Pricing With Flexible Payment Options.

            Higher Fees With Limited Payment Options.

            Industry Experts

            Well Experienced Trainer From a Relevant Field With Practical Training

            Theoretical Class With Limited Practical

            Updated Syllabus

            Updated and Industry-relevant Course Curriculum With Hands-on Learning.

            Outdated Curriculum With Limited Practical Training.

            Hands-on projects

            Real-world Projects With Live Case Studies and Collaboration With Companies.

            Basic Projects With Limited Real-world Application.

            Certification

            Industry-recognized Certifications With Global Validity.

            Basic Certifications With Limited Recognition.

            Placement Support

            Strong Placement Support With Tie-ups With Top Companies and Mock Interviews.

            Basic Placement Support

            Industry Partnerships

            Strong Ties With Top Tech Companies for Internships and Placements

            No Partnerships, Limited Opportunities

            Batch Size

            Small Batch Sizes for Personalized Attention.

            Large Batch Sizes With Limited Individual Focus.

            LMS Features

            Lifetime Access Course video Materials in LMS, Online Interview Practice, upload resumes in Placement Portal.

            No LMS Features or Perks.

            Training Support

            Dedicated Mentors, 24/7 Doubt Resolution, and Personalized Guidance.

            Limited Mentor Support and No After-hours Assistance.

            Cisco IPT and UCCX Course FAQs

            Looking for better Discount Price?

            Call now: +91-7669 100 251 and know the exciting offers available for you!
            • ACTE is the Legend in offering placement to the students. Please visit our Placed Students List on our website
            • We have strong relationship with over 700+ Top MNCs like SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc.
            • More than 3500+ students placed in last year in India & Globally
            • ACTE conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
            • 85% percent placement record
            • Our Placement Cell support you till you get placed in better MNC
            • Please Visit Your Student Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions
              ACTE Gives Certificate For Completing A Course
            • Certification is Accredited by all major Global Companies
            • ACTE is the unique Authorized Oracle Partner, Authorized Microsoft Partner, Authorized Pearson Vue Exam Center, Authorized PSI Exam Center, Authorized Partner Of AWS
            • The entire Cisco IPT and UCCX training has been built around Real Time Implementation
            • You Get Hands-on Experience with Industry Projects, Hackathons & lab sessions which will help you to Build your Project Portfolio
            • GitHub repository and Showcase to Recruiters in Interviews & Get Placed
            All the instructors at ACTE are practitioners from the Industry with minimum 9-12 yrs of relevant IT experience. They are subject matter experts and are trained by ACTE for providing an awesome learning experience.
            No worries. ACTE assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.
            We offer this course in “Class Room, One to One Training, Fast Track, Customized Training & Online Training” mode. Through this way you won’t mess anything in your real-life schedule.

            Why Should I Learn Cisco IPT and UCCX Course At ACTE?

            • Cisco IPT and UCCX Course in ACTE is designed & conducted by Cisco IPT and UCCX experts with 10+ years of experience in the Cisco IPT and UCCX domain
            • Only institution in India with the right blend of theory & practical sessions
            • In-depth Course coverage for 60+ Hours
            • More than 50,000+ students trust ACTE
            • Affordable fees keeping students and IT working professionals in mind
            • Course timings designed to suit working professionals and students
            • Interview tips and training
            • Resume building support
            • Real-time projects and case studies
            Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question.
            You will receive ACTE globally recognized course completion certification Along with project experience, job support, and lifetime resources.
            We have been in the training field for close to a decade now. We set up our operations in the year 2009 by a group of IT veterans to offer world class IT training & we have trained over 50,000+ aspirants to well-employed IT professionals in various IT companies.
            We at ACTE believe in giving individual attention to students so that they will be in a position to clarify all the doubts that arise in complex and difficult topics. Therefore, we restrict the size of each Cisco IPT and UCCX batch to 5 or 6 members
            Our courseware is designed to give a hands-on approach to the students in Cisco IPT and UCCX . The course is made up of theoretical classes that teach the basics of each module followed by high-intensity practical sessions reflecting the current challenges and needs of the industry that will demand the students’ time and commitment.
            You can contact our support number at +91 76691 00251 / Directly can do by ACTE.in's E-commerce payment system Login or directly walk-in to one of the ACTE branches in India
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            Job Opportunities in Cisco

            Around 30% of Developers Express a Preference for Cisco, Solidifying Its Status as the Most Sought-after Platform in the Tech Industry.

            You can Work as a
            Network Engineer Systems Engineer Security Engineer Collaboration Engineer Data Center Engineer Solutions Architect
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            Salary In Cisco

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