Advance Oracle customer care & billing (cc&b) Certification Course | Online Training | Updated 2025
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Oracle customer care & billing (cc&b) Certification Online Training

Rated #1 Recognized as the No.1 Institute for Oracle customer care & billing (cc&b) Certification Online Training.

Take advantage of industry professionals’ advice by enrolling in ACTE’s Oracle Customer Care & Billing (CC&B) Certification Online Training program to advance your knowledge.

Our online course for Oracle Customer Care & Billing (CC&B) Certification gives students the fundamental knowledge and abilities they need to ace the Oracle CC&B certification test. This course covers key areas such as Oracle billing systems, customer care functionalities, Oracle CC&B configurations, data migration.

  • Hands-on experience with Oracle CC&B solutions.
  • Unlimited interview opportunities with leading MNCs.
  • Master Oracle CC&B tools and techniques required for certification.
  • Build a strong foundation in Oracle Customer Care and Billing principles.
  • Over 400+ hiring clients and 9,746+ trained professionals ensuring success.
  • Affordable, industry-recognized curriculum with 100% placement support for career growth.

Job Assistance

1,200+ Enrolled

In collaboration with

65+ Hrs.

Duration

Online/Offline

Format

LMS

Life Time Access

10k+ Placed Students Download Curriculum Interview Questions
Quality Training With Affordable Fee

⭐ Fees Starts From

INR 38,000
INR 18,500
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      Our Hiring Partners

      Get Train With Our Effective Oracle customer care & billing (cc&b) Online Training

      • This course will prepare you to pass the Oracle Customer Care & Billing Analyst exam, allowing you to become a certified Oracle Customer Care & Billing Analyst.,
      • With this Certification Training, you would be able to understand the methodologies, implementation and Integrations for every kind of project.
      • Oracle Customer Care and Billing Business Intelligence provides built-in analytics to help utilities improve customer service, decision-making, and revenue management.
      • Our instructors are Oracle Customer Care & Billing experts who have implemented real-time solutions in a variety of scenarios and are experts in their fields.
      • We will record each LIVE class session you attend during this training and share the records with you.
      • ACTE Trainer will provide detailed installation of essential software to students via LMS. We support students by offering training and practical in real time experience with all utilities required for comprehensive knowledge of this training.

      Your IT Career Starts Here

      550+ Students Placed Every Month!

      Get inspired by their progress in the Career Growth Report.

      Other Categories Placements
      • Non-IT to IT (Career Transition) 2371+
      • Diploma Candidates3001+
      • Non-Engineering Students (Arts & Science)3419+
      • Engineering Students3571+
      • CTC Greater than 5 LPA4542+
      • Academic Percentage Less than 60%5583+
      • Career Break / Gap Students2588+
      Top Placement Record

      Upcoming Batches For Classroom and Online

      Weekdays
      01 - Dec - 2025
      08:00 AM & 10:00 AM
      Weekdays
      03 - Dec - 2025
      08:00 AM & 10:00 AM
      Weekends
      06 - Dec - 2025
      (10:00 AM - 01:30 PM)
      Weekends
      07 - Dec - 2025
      (09:00 AM - 02:00 PM)
      Can't find a batch you were looking for?
      INR 18,500
      INR 38,000

      OFF Expires in

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      What’s included ?

      Convenient learning format

      📊 Free Aptitude and Technical Skills Training

      • Learn basic maths and logical thinking to solve problems easily.
      • Understand simple coding and technical concepts step by step.
      • Get ready for exams and interviews with regular practice.
      Dedicated career services

      🛠️ Hands-On Projects

      • Work on real-time projects to apply what you learn.
      • Build mini apps and tools daily to enhance your coding skills.
      • Gain practical experience just like in real jobs.
      Learn from the best

      🧠 AI Powered Self Interview Practice Portal

      • Practice interview questions with instant AI feedback.
      • Improve your answers by speaking and reviewing them.
      • Build confidence with real-time mock interview sessions.
      Learn from the best

      🎯 Interview Preparation For Freshers

      • Practice company-based interview questions.
      • Take online assessment tests to crack interviews
      • Practice confidently with real-world interview and project-based questions.
      Learn from the best

      🧪 LMS Online Learning Platform

      • Explore expert trainer videos and documents to boost your learning.
      • Study anytime with on-demand videos and detailed documents.
      • Quickly find topics with organized learning materials.
       

      Curriculum

      Syllabus of Oracle customer care & billing (cc&b) Certification Online Training

      Module 1: Control Central & User Interface Standards


      Module 2: Customer Information


      Module 3: Sales and Marketing


      Module 4: Field Work


      Module 5: Route Management and Field Activity Upload


      Module 6: Billing


      Module 7: Payments


      Module 8: Monitor Overdue Debt


      Module 9: Business Object Elements


      Module 10: Business Object Inheritance


      Module 11: Business Object Options


      Module 12: Service Scripts


      Module 13: Advanced BPA Script Features


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      Course Objectives

      Oracle customer care & billing (cc&b) training is a comprehensive billing and customer care solution for utilities that serve residential, business, and industrial consumers. This course is intended for utilities with a few thousand consumers up to those with millions of customers. Oracle Utilities CC&B covers the whole customer lifecycle, including service connection, metre reading, rating, invoicing, payments processing, and collections, as well as field activities.
      • Reduce Spending While Improving Customer Service
      • Assisting with Multi-Channel Communications
      • Making Flexible Business Processes Possible
      • Automate Field Service Tasks to Improve Cash Flow
        Because all Trainers are professionals, the Training sessions will cover a wide spectrum of real-world activities. All of our lecturers have worked for firms such as Cognizant, Dell, Infosys, IBM, L&T InfoTech, TCS, and Technologies. Putting Oracle Customer Care to Work and Keeping It Running Trainers can also utilise the Employee Referral Hiring technique to help prospects get jobs at their companies.
      • Analyst
      • End User
      • System Integrator
        Oracle Utilities Customer Care and Billing (CCB) covers all aspects of utility customer information, including service connection, metre reads, rating, billing, and more, as well as associated services including payment processing, collections, field service, and metre management.
      • Identify the system's functional areas and describe the actions required to create the system
      • Understand the n-tier design and how characteristics can be used to introduce extra properties to key objects in the system
      • Add new customers, premises, and service points
      • Describe the common features of all batch jobs and submit batch processes

        Oracle Utilities Customer Care and Billing (CCB) covers all aspects of utility customer information, including service connection, metre reads, rating, billing, and more, as well as associated services including payment processing, collections, field service, and metre management. The product evolves in response to business demands, reducing cost and risk. It enables utilities in any market to optimise income, reduce costs, and respond to market changes. It can handle anything from a few thousand to many millions of consumers. Upgrades are simple and rapid.

      Mention the profiles offered for a Service Oracle customer care ?

        Configure and manage the essential features of Palo Alto Networks® next-generation firewalls; configure and manage GlobalProtect to protect systems outside the data centre perimeter; configure and manage firewall high availability; and monitor network traffic using the interactive web interface and firewall reports.

      What exactly is Oracle customer care provider?

        Oracle Premier Support grants you access to product updates and enhancements, as well as technical assistance and support resources, to assist you in maintaining your products, optimising performance, and effectively implementing new software capability.

      Could you please explain the course duration?

        20 days in the classroom with hands-on lab practise, plus 3 days of self-study material Virtual instructor-led training includes five days of web-based classes with hands-on lab practise and three days of self-study material.

      What will be the pay scale of Service Oracle customer care?

        The average Oracle customer service representative earns $77,450 per year, which comprises a base pay of $62,950 plus a $14,500 incentive. This overall remuneration is $30,197 higher than the national average for an Oracle customer service & billing representative. Oracle customer service and billing salaries at Google might range between $74,900 and $80,000.
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      Overview of Oracle customer care & billing (cc&b) Certification Online Training

      Oracle customer care & billing (cc&b) training course is a complete billing and customer care application for utilities serving residential, commercial, and industrial customers. This course is designed to cater for utilities that may have a few thousand customers to those that have many millions of customers. Oracle Utilities CC&B manages each and every aspect of the customer lifecycle – from service connection, meter reading, rating, billing, payments processing, and collections to fieldwork.

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      Need customized curriculum?

      Hands-on Real Time Oracle customer care & billing (cc&b) Projects

      Project 1
      BRM Project

      Billing and Revenue Management with Oracle Communication BRM monetizes communications and any digital business in a modern way.

      Project 2
      AIA Project

      Oracle Application Integration Architecture is a comprehensive integration solution for coordinating agile, user-centric business apps.

      Our Top Hiring Partner for Placements

        ACTE offers placement opportunities as an add-on to every student / professional who completed our classroom or Oracle customer care & billing (cc&b) Certification Online Training. Some of our students are working in these companies listed below.
      • In our institute, understudies are familiar the significance of somebody with an undertaking level.
      • As a result of your adaptable Oracle customer care & billing (cc&b) plan, we've made a for each bunch of courses only for you.
      • To improve the occasion intriguing, ACTE Placement contains various record-breaking open doors for various exercises, as well as a talk choice assuming you have any questions for something like the specialists.
      • Members might just find how to foster high-performing Agile groups as worker pioneers and mentors, and furthermore to teach them to accomplish most extreme profit from venture at scale.
      • We've been doing SharePoint online position meetings since the expanding levels, and we've used this procedure to start off all affirmation preparing.
      • Through that entire Oracle customer care & billing (cc&b) Curriculum, we might want to give accreditation and occupation position in overall associations.

      Get Certified By Oracle customer care & billing (cc&b) & Industry Recognized ACTE Certificate

      Acte Certification is Accredited by all major Global Companies around the world. We provide after completion of the theoretical and practical sessions to fresher's as well as corporate trainees.

      Our certification at Acte is accredited worldwide. It increases the value of your resume and you can attain leading job posts with the help of this certification in leading MNC's of the world. The certification is only provided after successful completion of our training and practical based projects.

      Complete Your Course

      a downloadable Certificate in PDF format, immediately available to you when you complete your Course

      Get Certified

      a physical version of your officially branded and security-marked Certificate.

      Get Certified

      About Experienced Oracle customer care & billing (cc&b) Certification Trainer

      • ACTE Oracle customer care & billing (cc&b) Trainers are business experts who have made cardiovascular work out schedules to give schoolchildren the best conceivable guidance.
      • Certificate Trainers show the ideas of manager assessment in the wake of perusing the Guide.
      • Our involved preparation could well give you industry-applicable abilities, permitting you to dominate in a quickly developing region.
      • Our Training Instructors are additionally well experts in their businesses who work for enormous worldwide partnerships and have somewhere around 7+Years of involvement.
      • Oracle customer care & billing (cc&b) Certification Online Training Trainers approach some precaution support since they are accountable for Maintaining Zones, which they could use to achieve specific Training goals.
      • To consider a couple, our researchers and professionals have worked at Cognizant, Dell, Infosys, IBM, L&T InfoTech, TCS, and HCL Technologies.

      Authorized Partners

      ACTE TRAINING INSTITUTE PVT LTD is the unique Authorised Oracle Partner, Authorised Microsoft Partner, Authorised Pearson Vue Exam Center, Authorised PSI Exam Center, Authorised Partner Of AWS .

      Get Training Quote for Free

            Career Support

            Placement Assistance

            Exclusive access to ACTE Job portal

            Mock Interview Preparation

            1 on 1 Career Mentoring Sessions

            Career Oriented Sessions

            Resume & LinkedIn Profile Building

            We Offer High-Quality Training at The Lowest Prices.

            Affordable, Quality Training for Freshers to Launch IT Careers & Land Top Placements.

            What Makes ACTE Training Different?

            Feature

            ACTE Technologies

            Other Institutes

            Affordable Fees

            Competitive Pricing With Flexible Payment Options.

            Higher Fees With Limited Payment Options.

            Industry Experts

            Well Experienced Trainer From a Relevant Field With Practical Training

            Theoretical Class With Limited Practical

            Updated Syllabus

            Updated and Industry-relevant Course Curriculum With Hands-on Learning.

            Outdated Curriculum With Limited Practical Training.

            Hands-on projects

            Real-world Projects With Live Case Studies and Collaboration With Companies.

            Basic Projects With Limited Real-world Application.

            Certification

            Industry-recognized Certifications With Global Validity.

            Basic Certifications With Limited Recognition.

            Placement Support

            Strong Placement Support With Tie-ups With Top Companies and Mock Interviews.

            Basic Placement Support

            Industry Partnerships

            Strong Ties With Top Tech Companies for Internships and Placements

            No Partnerships, Limited Opportunities

            Batch Size

            Small Batch Sizes for Personalized Attention.

            Large Batch Sizes With Limited Individual Focus.

            LMS Features

            Lifetime Access Course video Materials in LMS, Online Interview Practice, upload resumes in Placement Portal.

            No LMS Features or Perks.

            Training Support

            Dedicated Mentors, 24/7 Doubt Resolution, and Personalized Guidance.

            Limited Mentor Support and No After-hours Assistance.

            Oracle customer care & billing (cc&b) Course FAQs

            Looking for better Discount Price?

            Call now: +91-7669 100 251 and know the exciting offers available for you!
            • ACTE is the Legend in offering placement to the students. Please visit our Placed Students List on our website
            • We have strong relationship with over 700+ Top MNCs like SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc.
            • More than 3500+ students placed in last year in India & Globally
            • ACTE conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
            • 85% percent placement record
            • Our Placement Cell support you till you get placed in better MNC
            • Please Visit Your Student Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions
              ACTE Gives Certificate For Completing A Course
            • Certification is Accredited by all major Global Companies
            • ACTE is the unique Authorized Oracle Partner, Authorized Microsoft Partner, Authorized Pearson Vue Exam Center, Authorized PSI Exam Center, Authorized Partner Of AWS
            • The entire Oracle customer care & billing (cc&b) training has been built around Real Time Implementation
            • You Get Hands-on Experience with Industry Projects, Hackathons & lab sessions which will help you to Build your Project Portfolio
            • GitHub repository and Showcase to Recruiters in Interviews & Get Placed
            All the instructors at ACTE are practitioners from the Industry with minimum 9-12 yrs of relevant IT experience. They are subject matter experts and are trained by ACTE for providing an awesome learning experience.
            No worries. ACTE assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.
            We offer this course in “Class Room, One to One Training, Fast Track, Customized Training & Online Training” mode. Through this way you won’t mess anything in your real-life schedule.

            Why Should I Learn Oracle customer care & billing (cc&b) Course At ACTE?

            • Oracle customer care & billing (cc&b) Course in ACTE is designed & conducted by Oracle customer care & billing (cc&b) experts with 10+ years of experience in the Oracle customer care & billing (cc&b) domain
            • Only institution in India with the right blend of theory & practical sessions
            • In-depth Course coverage for 60+ Hours
            • More than 50,000+ students trust ACTE
            • Affordable fees keeping students and IT working professionals in mind
            • Course timings designed to suit working professionals and students
            • Interview tips and training
            • Resume building support
            • Real-time projects and case studies
            Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question.
            You will receive ACTE globally recognized course completion certification Along with project experience, job support, and lifetime resources.
            We have been in the training field for close to a decade now. We set up our operations in the year 2009 by a group of IT veterans to offer world class IT training & we have trained over 50,000+ aspirants to well-employed IT professionals in various IT companies.
            We at ACTE believe in giving individual attention to students so that they will be in a position to clarify all the doubts that arise in complex and difficult topics. Therefore, we restrict the size of each Oracle customer care & billing (cc&b) batch to 5 or 6 members
            Our courseware is designed to give a hands-on approach to the students in Oracle customer care & billing (cc&b) . The course is made up of theoretical classes that teach the basics of each module followed by high-intensity practical sessions reflecting the current challenges and needs of the industry that will demand the students’ time and commitment.
            You can contact our support number at +91 76691 00251 / Directly can do by ACTE.in's E-commerce payment system Login or directly walk-in to one of the ACTE branches in India
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