Oracle Service Cloud (RightNow) Administration Certification Course | Online Training | Updated 2025
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Oracle Service Cloud (RightNow) Administration Certification Online Training

17569 Ratings

Rated #1 Recognized as the No.1 Institute for Oracle Service Cloud (RightNow) Administration Certification Online Training.

Our Oracle Service Cloud (RightNow) Administration Certification Online Training offers a comprehensive, hands-on learning experience for professionals seeking to master the administration and management.

Key topics covered include service request management, knowledge management, omnichannel support, customization and configuration, reporting and analytics, and user management within Oracle Service Cloud. Gain expertise to deliver exceptional customer service and integrate Oracle Service Cloud.

  • Unlock endless career opportunities with leading global companies.
  • Connect with 350+ hiring organizations and 13,898+ successful graduates.
  • Gain hands-on experience with real-world Oracle Service Cloud projects.
  • Enroll in Oracle Service Cloud (RightNow) Administration Certification today!
  • Benefit from an affordable, industry-recognized curriculum and placement support.
  • Become a certified Oracle Service Cloud (RightNow) expert and elevate your career!
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Fee INR 18000

INR 14000

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Enroll Now View Syllabus

  • Case Studies and Projects 8+

  • Hours of Training 45+

  • Placement Assurance 100%

  • Expert Support 24/7

  • Support & Access Lifetime

  • Certification Yes

  • Skill Level All

  • Language All

Obtain Our Inventive, Oracle Service Cloud RightNow Administration Online Training

  • Oracle RightNow is an enterprise-level customer relationship management CRM solution from Oracle.
  • This course is the new name for RightNow Customer Service. Oracle CRM and RightNow Service together offer exceptional CX at every contact and channel.
  • Oracle Solution includes RightNow, a customer relationship management CRM service initially developed by ACTE for large corporations.
  • Using Oracle Service Cloud, our ACTE Certification course helps to train students the fundamentals of RightNow Administration.
  • You'll learn all you need to know about developing a successful career via a hands-on, project-based approach.
  • Real-time implementation is the focus of the Oracle Service Cloud RightNow course.
  • Classroom Batch Training
  • One To One Training
  • Online Training
  • Customized Training
  • Enroll Now

Talk to us

we are happy to help you 24/7

+91-7669 100 251
Other Categories Placements
  • Non-IT to IT (Career Transition) 2371+
  • Diploma Candidates3001+
  • Non-Engineering Students (Arts & Science)3419+
  • Engineering Students3571+
  • CTC Greater than 5 LPA4542+
  • Academic Percentage Less than 60%5583+
  • Career Break / Gap Students2588+
Top Placement Record

Upcoming Batches

28-Apr-2025
Mon-Fri

Weekdays Regular

08:00 AM & 10:00 AM Batches

(Class 1Hr - 1:30Hrs) / Per Session

30-Apr-2025
Mon-Fri

Weekdays Regular

08:00 AM & 10:00 AM Batches

(Class 1Hr - 1:30Hrs) / Per Session

03-May-2025
Sat,Sun

Weekend Regular

(10:00 AM - 01:30 PM)

(Class 3hr - 3:30Hrs) / Per Session

04-May-2025
Sat,Sun

Weekend Fasttrack

(09:00 AM - 02:00 PM)

(Class 4:30Hr - 5:00Hrs) / Per Session

    Hear it from our Graduate

     

    Job Oriented Topics Covered in Oracle Service Cloud (RightNow) Administration Training Certification

    Course Objectives

    This add-on for chat, dynamic agents, desktops, and enterprise contact centers allows for real-time visual collaboration to improve the quality of online customer interactions. While talking or chatting with customers, customer support workers can visually guide them through online environments.
    Understanding competing platforms is quite beneficial. It makes you a more desirable candidate, gives you a better understanding of where a potential customer is coming from and expands your knowledge of cloud ideas.
    • Make a survey
    • Organize Community Conversations
    • Set up the app's messages and notifications.
    • Create and track responses
    • Control who has access to what and when.
    • Install mailboxes
    • Make workplaces and processes.
    • Make up some business rules.
    • Make scripts and guidelines.
    • Organize lines.
    You will exit this course with a solid understanding of how to apply this arrangement. You'll get the ability to practice basic setup tasks while investigating center functions that will help you upgrade and maintain your framework. You'll also learn how to improve client self-administration, provide expert assistance, and organize connections to take your execution to the next level.
    • Administrator
    • Analyst
    • Implementer
    Oracle Consumers can interact with your organization whenever they want, using the channel of their choice, thanks to the RightNow Web Experience. It makes use of your company's expertise and subject matter experts to let customers conduct research, make purchases, and resolve issues online, with or without the help of an agent.
    Oracle Cloud is a next-generation cloud infrastructure that has been designed for the future. It's essentially a large platform with different cloud services that allow end-users to create apps that meet the needs of the moment. The platform is highly secure, scalable, and optimized in terms of performance.

    What will you learn about administering Oracle Service Cloud (RightNow)?

    • Menus and fields can be customized to match your specific business requirements.
    • Understand customer service through the Customer Portal, which includes Chat and Incident Management.
    • Set up the Browser User Interface for essential specialty capabilities and try it out.
    • Customize informing generated by an active application.
    • Organize Community Conversations

    Which is the purpose of Oracle Service Cloud?

    Oracle Service Cloud enables you to lower your service costs by utilizing self-service digital channels (online portal, email, chat, web, mobile, and social), as well as lowering the cost per interaction on traditional channels like phone and counter service.

    Are our system administrators well compensated?

    According to Indeed.com, the average system administrator pay in the United States is expected to be $84,363 per year. The price range is extremely wide, starting at roughly $43,000 and up to over $145,000.

    What is Oracle Cloud Online Training?

    For Oracle's full product line, the Oracle Learning Explorer program offers entry-level training courses and accreditation. It was created to enable professionals all over the world to begin developing vital IT skills. Begin your trip right now. Begin to learn. Obtain Cloud Certification.
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    Overview of Oracle Service Cloud (RightNow) Administration Certification Online Training

    This Oracle Service Cloud (RightNow) Administration training is a five-day, hands-on course that teaches you how to use Oracle Service Cloud's basic managerial features, which is a useful tool for driving positive client communications. Figure out how to deliver unrivaled experiences throughout the client lifecycle, which is critical for maintaining a competitive advantage, client loyalty, and revenue.

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    Key Features

    ACTE offers Oracle Service Cloud (RightNow) Administration Training in more than 27+ branches with expert trainers. Here are the key features,

    • 40 Hours Course Duration
    • 100% Job Oriented Training
    • Industry Expert Faculties
    • Free Demo Class Available
    • Completed 500+ Batches
    • Certification Guidance

    Authorized Partners

    ACTE TRAINING INSTITUTE PVT LTD is the unique Authorised Oracle Partner, Authorised Microsoft Partner, Authorised Pearson Vue Exam Center, Authorised PSI Exam Center, Authorised Partner Of AWS .

     

    Curriculum

    Syllabus of Oracle Service Cloud (RightNow) Administration Certification Online Training
    Module 1: Fundamentals
    • Oracle Service Cloud application overview
    • Navigation (panes, ribbons, explorers, and help)
    Module 2: Initial Setup
    • Navigation sets, profiles, permissions, and queues
    • Staff accounts, groups, and passwords
    • Customizable menus and values
    Module 3: Core Functionality
    • Business rules (states, functions, variables, conditions, expressions, and actions)
    • Workspaces (displaying and editing records)
    • Workspace rules and triggers (dynamically adjust display, behavior, and values)
    • Custom objects, and relationships (packages and deployment)
    • Creating and monitoring answers and the knowledge base
    • Service level agreements (SLAs), response times, and holidays
      • Module 4: Agent assistance
      • Guided assistance (questions, answers, responses, and branching)
      • Agent scripts (pages, fields, controls, questions, branching, rules, and events)
      • Workflow processes and templates (user interface, automation, search, and decision elements)
      Module 5: Interactions
      • Messages, templates, notifications, emails, and tracking
      • Surveys and results
      • Chats, routing, skills, and advanced routing
      • Mailboxes (outgoing and incoming), email addresses, and distribution lists
    Show More
    Show Less
    Need customized curriculum?

    Hands-on Real Time Oracle Service Cloud (RightNow) Administration Projects

    Project 1
    Data Leak Detection Projects

    This article provides information on how to detect data leaks in open-source projects with a low false-positive rate.

    Project 2
    Personal Cloud

    A personal cloud is a collection of digital files and services that can be accessed from any computer or mobile device.

    Our Top Hiring Partner for Placements

      ACTE offers placement opportunities as an add-on to every student / professional who completed our classroom or Online Oracle Service Cloud (RightNow) Administration Online Training. Some of our students are working in these companies listed below.
    • The ACTE Oracle Service Cloud (RightNow) Administration Training Program allows Conservatory students to earn certification. In addition, we provide a route final touch certificate for each route we provide.
    • You will gain local and company-specific enterprise analyst skills through training, which will help you advance in your career.
    • Students can benefit from Oracle Service Cloud (RightNow) Administration (including GDPR) training to help them create unique resumes for potential employers.
    • The Placement Guide is a group activity that helps students figure out which program is the best fit for them.
    • Our Oracle Service Cloud (RightNow) Administration Placement program catapults our students to the top of their fields by placing them in some of the world's most prestigious companies (MNCs).
    • After completing a portion of the Training route curriculum, we are authorized to make interview calls and meet with fans in person.

    Get Certified By Oracle Service Cloud (RightNow) Administration & Industry Recognized ACTE Certificate

    Acte Certification is Accredited by all major Global Companies around the world. We provide after completion of the theoretical and practical sessions to fresher's as well as corporate trainees.

    Our certification at Acte is accredited worldwide. It increases the value of your resume and you can attain leading job posts with the help of this certification in leading MNC's of the world. The certification is only provided after successful completion of our training and practical based projects.

    Complete Your Course

    a downloadable Certificate in PDF format, immediately available to you when you complete your Course

    Get Certified

    a physical version of your officially branded and security-marked Certificate.

    Get Certified

    About Experienced Oracle Service Cloud (RightNow) Administration Trainer

    • Our Oracle Service Cloud (RightNow) Administration Training Instructors are highly qualified professionals with at least 11 years of industry experience who work for major global corporations.
    • ACTE tutors have exceptional organizational skills because they frequently validate multiple schedules and reliability in each course.
    • ACTE Oracle Service Cloud (RightNow) Administration mentors students as they work to become experts and trainers.
    • Our Trainers assess the Beginners' current level of expertise and develop techniques based on that information.
    • After providing notice to the student, Oracle Service Cloud (RightNow) Administration Training Trainers are usually required to show the senior how to carry out the lesson.
    • Our professors deliver more hands-on lectures, allowing students to gain practical experience.

    Oracle Service Cloud (RightNow) Administration Course FAQs

    Looking for better Discount Price?

    Call now: +91-7669 100 251 and know the exciting offers available for you!
    • ACTE is the Legend in offering placement to the students. Please visit our Placed Students List on our website
    • We have strong relationship with over 700+ Top MNCs like SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc.
    • More than 3500+ students placed in last year in India & Globally
    • ACTE conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
    • 85% percent placement record
    • Our Placement Cell support you till you get placed in better MNC
    • Please Visit Your Student Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions
      ACTE Gives Certificate For Completing A Course
    • Certification is Accredited by all major Global Companies
    • ACTE is the unique Authorized Oracle Partner, Authorized Microsoft Partner, Authorized Pearson Vue Exam Center, Authorized PSI Exam Center, Authorized Partner Of AWS
    • The entire Oracle Service Cloud (RightNow) Administration training has been built around Real Time Implementation
    • You Get Hands-on Experience with Industry Projects, Hackathons & lab sessions which will help you to Build your Project Portfolio
    • GitHub repository and Showcase to Recruiters in Interviews & Get Placed
    All the instructors at ACTE are practitioners from the Industry with minimum 9-12 yrs of relevant IT experience. They are subject matter experts and are trained by ACTE for providing an awesome learning experience.
    No worries. ACTE assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.
    We offer this course in “Class Room, One to One Training, Fast Track, Customized Training & Online Training” mode. Through this way you won’t mess anything in your real-life schedule.

    Why Should I Learn Oracle Service Cloud (RightNow) Administration Course At ACTE?

    • Oracle Service Cloud (RightNow) Administration Course in ACTE is designed & conducted by Oracle Service Cloud (RightNow) Administration experts with 10+ years of experience in the Oracle Service Cloud (RightNow) Administration domain
    • Only institution in India with the right blend of theory & practical sessions
    • In-depth Course coverage for 60+ Hours
    • More than 50,000+ students trust ACTE
    • Affordable fees keeping students and IT working professionals in mind
    • Course timings designed to suit working professionals and students
    • Interview tips and training
    • Resume building support
    • Real-time projects and case studies
    Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question.
    You will receive ACTE globally recognized course completion certification Along with project experience, job support, and lifetime resources.
    We have been in the training field for close to a decade now. We set up our operations in the year 2009 by a group of IT veterans to offer world class IT training & we have trained over 50,000+ aspirants to well-employed IT professionals in various IT companies.
    We at ACTE believe in giving individual attention to students so that they will be in a position to clarify all the doubts that arise in complex and difficult topics. Therefore, we restrict the size of each Oracle Service Cloud (RightNow) Administration batch to 5 or 6 members
    Our courseware is designed to give a hands-on approach to the students in Oracle Service Cloud (RightNow) Administration . The course is made up of theoretical classes that teach the basics of each module followed by high-intensity practical sessions reflecting the current challenges and needs of the industry that will demand the students’ time and commitment.
    You can contact our support number at +91 76691 00251 / Directly can do by ACTE.in's E-commerce payment system Login or directly walk-in to one of the ACTE branches in India
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    Request for Class Room & Online Training Quotation

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