Best MS Dynamics 365 CRM Training In Pune ⭐ MS Dynamics 365 CRM Course In Pune | Updated 2026
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MS Dynamics 365 CRM Training in Pune

Rated #1 Recognized as the No.1 Institute for Microsoft Dynamics 365 Online Training.

Recognized as the Top Institute for Microsoft Dynamics 365 Training Online, we provide professionals with the expertise and skills needed to excel in using Microsoft Dynamics 365, an advanced business applications.

Our in-depth training program is designed to prepare you for a successful career in Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) with Dynamics 365. Enrolling in our Microsoft Dynamics 365 course, which includes placement support, will give you top-tier training.

  • Leading Microsoft Dynamics 365 Course Training Online
  • Strengthen Your Skills with Interactive Labs and Practical Projects.
  • Trusted by Over 300 Hiring Partners and 10,000+ Successful Graduates.
  • Competitive Fees, Extensive Curriculum, and Guaranteed Placement Assistance.
  • Comprehensive Placement Support with Top IT and Business Solution Providers.
  • Learn from Certified Microsoft Dynamics 365 Professionals with Over 10 Years of Experience.
  • Choose Our MS Dynamics 365 CRM Training Institute In Pune To Build Professional CRM Expertise.
  • Develop Practical Skills Through Live Projects, Industry-Based CRM Scenarios, And Interactive Training.
  • Get Placement Support And Career Mentoring For Long-Term Professional Growth.
  • Strengthen Your Knowledge With Real-Time Projects And Flexible Training Schedules.

Job Assistance

1,200+ Enrolled

In collaboration with

65+ Hrs.

Duration

Online/Offline

Format

LMS

Life Time Access

10k+ Placed Students Download Curriculum Interview Questions
Quality Training With Affordable Fee

⭐ Fees Starts From

INR 36,000
INR 16,500
100% Placements | Get Hired in Top MNC

Our Hiring Partners

Build Practical MS Dynamics 365 CRM Skills in Pune

  • Our MS Dynamics 365 CRM Training in Pune provides practical expertise in customer relationship management, business process automation, sales operations, and CRM customization, helping learners build essential skills for modern enterprise application environments.
  • The MS Dynamics 365 CRM course covers modules such as Sales, Customer Service, Marketing, Power Platform integration, security administration, dashboards, analytics, and workflow automation, enabling learners to design scalable CRM solutions for varied organizational business needs.
  • Participants gain hands-on experience by creating CRM solutions, configuring entities, automating workflows, establishing business rules, preparing reports, and integrating Microsoft applications through practical exercises designed to improve technical capabilities and real-world implementation skills.
  • Experienced industry trainers offer expert mentoring through interactive classes, practical demonstrations, and business-oriented case studies, helping learners understand CRM architecture, customization methods, deployment approaches, and industry best practices used during enterprise implementations.
  • The course curriculum features real-time projects, scenario-driven activities, and industry examples that develop analytical abilities, CRM troubleshooting skills, and functional expertise, preparing learners to effectively manage customer engagement operations across different business sectors with confidence.
  • Our MS Dynamics 365 CRM Training in Puneoffers dedicated placement assistance through resume development, mock interviews, technical evaluations, and career mentoring, helping learners pursue opportunities as CRM Developers, Functional Consultants, and Business Analysts.

Key Skills You Will Develop in MS Dynamics 365 CRM Training

Understand fundamental CRM concepts, customer engagement methods, and organizational processes using Microsoft Dynamics 365 business solutions.

Learn Sales, Marketing, Customer Service, process automation, and application customization for efficient enterprise business operations.

Develop practical skills in data management, interactive reporting, business workflows, and real-time Dynamics 365 CRM implementation projects.

Enhance knowledge of system administration, business analytics, security controls, application integration, and enterprise CRM solution implementation.

Your IT Career Starts Here

550+ Students Placed Every Month!

Get inspired by their progress in the Career Growth Report.

Other Categories Placements
  • Non-IT to IT (Career Transition) 2371+
  • Diploma Candidates3001+
  • Non-Engineering Students (Arts & Science)3419+
  • Engineering Students3571+
  • CTC Greater than 5 LPA4542+
  • Academic Percentage Less than 60%5583+
  • Career Break / Gap Students2588+
Top Placement Record

Upcoming Batches For Classroom and Online

Weekdays
10 - August - 2026
08:00 AM & 10:00 AM
Weekdays
12 - August - 2026
08:00 AM & 10:00 AM
Weekends
15 - August - 2026
(10:00 AM - 01:30 PM)
Weekends
16 - August - 2026
(09:00 AM - 02:00 PM)
Can't find a batch you were looking for?
INR 16,500
INR 36,000

OFF Expires in

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Who Should Enroll in a Microsoft Dynamics 365 Certification Training

IT Professionals

Non-IT Career Switchers

Fresh Graduates

Working Professionals

Diploma Holders

Professionals from Other Fields

Salary Hike

Graduates with Less Than 60%

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Job Roles After Completing Microsoft Dynamics 365 Certification Course

Functional Consultant

Technical Consultant

Dynamics 365 Developer

Business Analyst

Solution Architect

CRM Consultant

ERP Consultant

Support Consultant

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What’s included ?

Convenient learning format

📊 Free Aptitude and Technical Skills Training

  • Learn basic maths and logical thinking to solve problems easily.
  • Understand simple coding and technical concepts step by step.
  • Get ready for exams and interviews with regular practice.
Dedicated career services

🛠️ Hands-On Projects

  • Work on real-time projects to apply what you learn.
  • Build mini apps and tools daily to enhance your coding skills.
  • Gain practical experience just like in real jobs.
Learn from the best

🧠 Launch Your Career in Top MNC Companies

  • Master technical and HR interview rounds.
  • Gain confidence with expert mock interview practice.
  • Improve your chances of getting hired faster.
Learn from the best

🎯 Interview Preparation For Freshers

  • Practice company-based interview questions.
  • Take online assessment tests to crack interviews
  • Practice confidently with real-world interview and project-based questions.
Learn from the best

🧪 LMS Self Learning Platform

  • Explore expert trainer videos and documents to boost your learning.
  • Study anytime with on-demand videos and detailed documents.
  • Top MNC interview questions & self coding practice.

Curriculum

Syllabus of MS Dynamics 365 CRM Training in Pune
Module 1: Basics
  • ERP overview
  • Business Central intro
  • Navigation
  • Modules
  • Use cases
Module 2: Financial Management
  • General ledger
  • Accounts payable
  • Accounts receivable
  • Cash flow
  • Budgeting
  • Reports
Module 3: Sales & Purchasing
  • Sales orders
  • Purchase orders
  • Invoices
  • Vendors
  • Customers
Module 4: Inventory
  • Stock management
  • Warehousing
  • Item tracking
  • Transfers
  • Valuation
  • Reports
Module 5: Project Management
  • Projects
  • Resources
  • Scheduling
  • Costs
  • Billing
Module 6: Integration
  • Power BI
  • Office tools
  • API integration
  • Automation
  • Data sync
  • Extensions
Module 7: Security
  • User roles
  • Permissions
  • Data security
  • Audit
  • Compliance
Module 8: Real-Time Projects
  • Finance setup
  • Inventory project
  • Sales process
  • Integration
  • Reports
  • Documentation
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Course Objectives

The MS Dynamics 365 CRM Training program helps learners establish a solid foundation in Microsoft Dynamics 365 CRM, optimize business processes, configure CRM applications, and develop practical implementation capabilities for enterprise-level business environments.
  • Develop a strong understanding of CRM concepts and customer engagement.
  • Explore Microsoft Dynamics 365 CRM capabilities and business applications.
  • Automate organizational processes and enhance workflow productivity.
  • Build analytical, reporting, and technical implementation capabilities.
  • Expand professional opportunities across Microsoft Dynamics CRM fields.
  • Gain confidence managing enterprise customer relationship solutions effectively.
Participants develop practical skills through CRM configuration, customization tasks, workflow creation, dashboard development, reporting exercises, and project-based activities that strengthen technical knowledge and prepare them to address real-world business requirements using Microsoft Dynamics 365 CRM.
  • Customer relationship and engagement management techniques.
  • Business process planning and workflow optimization methods.
  • Process automation with Microsoft Dynamics 365 CRM.
  • Business information analysis, reporting, and dashboard development.
  • Enterprise collaboration and application administration capabilities.
  • CRM troubleshooting and implementation best practices.
The curriculum emphasizes practical implementation, CRM solution planning, and scenario-based activities. Learners understand business requirements and create scalable customer relationship management solutions designed for enterprise organizations and their operational needs.
  • Microsoft Dynamics 365 CRM architecture and components.
  • Entity configuration and CRM application customization.
  • Forms, views, dashboards, and business rule configuration.
  • Security administration and user access permissions.
  • Workflow automation and business process configuration.
  • Power Platform integration and business reporting tools.
  • Configuring Microsoft Dynamics 365 CRM environments.
  • Creating automated business process workflows.
  • Managing customer records and organizational information.
  • Developing dashboards, reports, and business analytics.
  • Participating in real-time CRM implementation projects.
  • Applying practical enterprise business case studies.
CRM customization allows learners to configure entities, adjust forms and user interfaces, automate business processes, and personalize Microsoft Dynamics 365 CRM applications according to organizational needs, improving operational efficiency, productivity, and overall business performance.
  • Analyze customer-focused business information effectively.
  • Develop useful reports and interactive business dashboards.
  • Discover customer patterns using CRM analytics.
  • Support strategic planning, forecasting, and business decisions.
  • Increase organizational productivity through data-driven insights.
This training builds technical expertise, implementation knowledge, business process understanding, and project exposure while preparing learners for professional opportunities as CRM Developers, Functional Consultants, Solution Specialists, and Business Analysts.
  • Understand essential Microsoft Dynamics 365 CRM concepts.
  • Configure and manage enterprise CRM applications.
  • Create automated workflows and configure business rules.
  • Build dashboards, reports, and customer insights.
  • Customize CRM solutions according to business needs.
  • Prepare effectively for industry-oriented CRM career opportunities.
The program equips learners with practical implementation abilities, CRM configuration expertise, customization skills, workflow automation knowledge, and business process understanding, enabling them to implement Microsoft Dynamics 365 CRM solutions effectively and support organizational development and digital transformation initiatives.
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Complete MS Dynamics 365 CRM Course Training in Pune

The MS Dynamics 365 CRM Course in Pune is designed to help participants develop practical expertise in customer relationship management, business process automation, and enterprise application administration using Microsoft's advanced CRM platform. This comprehensive training program covers CRM fundamentals, sales automation, customer service operations, marketing capabilities, workflow configuration, security administration, reporting, dashboards, and CRM customization. The MS Dynamics 365 CRM Course in Pune emphasizes practical learning through live projects, business case studies, and industry-focused assignments that strengthen technical knowledge and implementation skills. Throughout the program, learners practice configuring Microsoft Dynamics 365 CRM, managing customer information, creating automated workflows, defining business rules, and integrating CRM applications with Microsoft business solutions. Experienced trainers offer practical guidance to help participants understand real business requirements and enterprise CRM implementation strategies. The curriculum also includes data management, Power Platform integration, analytics, and best practices followed across modern organizations.

Additional Information

Career Roles After MS Dynamics 365 CRM Training

  • CRM Application Developer: Develops, customizes, and maintains Microsoft Dynamics 365 CRM applications while optimizing business workflows and enhancing customer engagement environments.
  • Dynamics 365 Functional Consultant: Evaluates business requirements, configures CRM features, recommends suitable solutions, and aligns customer relationship management processes.
  • CRM System Administrator: Manages CRM environments, controls user permissions, configures security settings, monitors system performance, and maintains stable platform operations.
  • Business Process Analyst: Analyzes organizational workflows, identifies process challenges, documents functional requirements, and recommends CRM enhancements to improve overall business productivity.
  • Dynamics Technical Consultant: Builds customized solutions, integrates external applications, optimizes CRM performance, and implements scalable Microsoft Dynamics 365 solutions for organizations.
  • CRM Support Specialist: Resolves application issues, assists users, investigates technical problems, monitors system performance, and maintains reliable CRM platform functionality.

Benefits of Learning MS Dynamics 365 CRM

  • Practical Industry Experience: Gain practical exposure through implementation projects and hands-on CRM exercises that develop technical confidence and application capabilities.
  • Comprehensive Business Understanding: Explore customer engagement strategies, process optimization and digital transformation concepts applied across modern enterprise environments.
  • Enhanced Analytical Skills: Improve analytical thinking through CRM configuration activities, reporting exercises, data evaluation, and business solution development projects.
  • Flexible Learning Schedules: Choose convenient weekday, weekend, or fast-track batches suitable for students, working professionals, and individuals planning career transitions.
  • Dedicated Placement Assistance: Receive support with resume preparation, interview practice, placement assistance, and professional mentoring for Microsoft Dynamics CRM opportunities.
  • Long-Term Career Benefits: Develop modern CRM expertise that supports continuous learning, career advancement, professional stability, and promising employment opportunities.

Tools and Technologies Covered in MS Dynamics 365 CRM Training

  • Microsoft Dynamics 365 CRM: Learn customer relationship management, workflow automation, record administration, CRM customization, and enterprise business process optimization techniques.
  • Power Automate: Build automated workflows connecting business applications and improving operational efficiency across organizations through intelligent automation capabilities.
  • Microsoft Power BI: Develop interactive dashboards, generate business reports, analyze organizational information, and support data-driven decisions using advanced visualization capabilities.
  • Microsoft Excel: Manage CRM datasets, organize business information, perform calculations, and create analytical reports using advanced spreadsheet functions for effective business analysis.
  • Microsoft Power Apps: Build low-code business applications integrated with Microsoft Dynamics 365 CRM to enhance enterprise productivity and simplify organizational business processes.
  • Microsoft Entra ID: Manage authentication, identity services, user permissions, and secure access to enterprise CRM platforms through centralized identity and security controls.

Career Growth Prospects After MS Dynamics 365 CRM Training

  • Growing Industry Demand: Continuous digital transformation is increasing demand for Microsoft Dynamics 365 CRM professionals across different industries and enterprise environments worldwide.
  • Competitive Salary Packages: Experienced CRM professionals can pursue attractive compensation based on their specialized technical knowledge and enterprise implementation capabilities.
  • International Career Opportunities: Microsoft Dynamics 365 CRM expertise creates employment opportunities with multinational organizations and international digital transformation programs.
  • Continuous Career Development: Advanced certifications and technical specialization can support leadership roles and long-term professional growth through continuous learning.
  • Multi-Industry Career Scope: Banking, healthcare, manufacturing, education, retail, and logistics companies seek Dynamics 365 CRM professionals for technology-driven business transformation initiatives.
  • Professional Certification Advantages: Industry-recognized certifications strengthen professional credibility and support sustainable career advancement through valuable Microsoft technology credentials.
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Need customized curriculum?

Hands-on Real-Time CRM Projects

Project 1
Customer Relationship Management

Design a practical CRM solution for managing customer details, interaction history, communication activities, and automated business processes efficiently.

Project 2
Sales Lead and Opportunity Tracking

Develop a sales CRM solution for tracking prospects, qualifying leads, monitoring opportunities, following sales progress, and managing customer communications.

Project 3
Customer Service Case Management

Develop a customer service application for handling support cases, managing knowledge resources, resolving requests, and improving customer satisfaction.

Project 4
Interactive Business Analytics Dashboard

Create interactive dashboards presenting business indicators, customer insights, analytical information, performance trends, and visual data summaries.

Top Hiring Companies Offering MS Dynamics 365 CRM Placement Support

  • MS Dynamics 365 CRM placement Support helps professionals connect with leading technology companies, consulting organizations, and enterprises seeking customer relationship management expertise.
  • Healthcare companies recruit CRM specialists to manage patient relationships, automate service processes, improve operational efficiency, and strengthen healthcare management systems effectively.
  • Retail and e-commerce businesses hire Microsoft Dynamics 365 CRM professionals for customer information management, marketing optimization, and business expansion initiatives successfully.
  • Financial organizations recruit MS Dynamics 365 CRM placement support candidates to implement customer engagement solutions, improve client communication, and streamline business processes.
  • Manufacturing companies employ Dynamics 365 CRM professionals to improve customer service operations, automate business activities, and enhance productivity across departments effectively.
  • Candidates can explore career opportunities with leading companies including TCS, Infosys, Wipro, Cognizant, IBM, and Tech Mahindra through dedicated placement assistance programs.

Earn a Professional Microsoft Dynamics 365 CRM Certification

Earn a professionally valued Microsoft Dynamics 365 CRM Certification that demonstrates your expertise in CRM implementation, business workflow automation, application customization, data administration, and enterprise solutions. This Microsoft Dynamics 365 CRM Certification showcases your practical abilities with Microsoft Dynamics 365 CRM while enhancing your professional portfolio and industry recognition. It supports career advancement, increases employability, and prepares you for opportunities as a Dynamics 365 CRM Consultant and other professional roles in Pune.

Complete Your Course

a downloadable Certificate in PDF format, immediately available to you when you complete your Course

Get Certified

a physical version of your officially branded and security-marked Certificate.

Get Certified

Our Experienced Microsoft Dynamics 365 CRM Training Trainers

  • Our Microsoft Dynamics 365 CRM trainers bring strong industry expertise, explaining practical concepts through interactive sessions and enterprise-oriented learning approaches consistently.
  • Skilled Microsoft Dynamics 365 CRM trainers make complex CRM concepts easier through practical demonstrations, business examples, and clear explanations that improve technical knowledge.
  • Training programs focus on live projects, workflow automation, application customization, and implementation methods aligned with current industry practices and enterprise business requirements.
  • Expert instructors offer individual guidance, technical assistance, project support, interview preparation, and career mentoring to help learners confidently progress toward professional success.
  • Trainers regularly enhance course content with emerging Microsoft technologies, helping learners develop relevant knowledge, practical capabilities, and updated industry best practices effectively.
  • Experienced MNC professionals provide placement guidance, real-time project exposure, industry role knowledge, and Microsoft Dynamics 365 CRM training supported by extensive practical experience.

Authorized Partners

ACTE TRAINING INSTITUTE PVT LTD is the unique Authorised Oracle Partner, Authorised Microsoft Partner, Authorised Pearson Vue Exam Center, Authorised PSI Exam Center, Authorised Partner Of AWS .
100% Placements | Get Hired in Top MNC

    Career Support

    Placement Assistance

    Exclusive access to ACTE Job portal

    Mock Interview Preparation

    1 on 1 Career Mentoring Sessions

    Career Oriented Sessions

    Resume & LinkedIn Profile Building

    We Offer High-Quality Training at The Lowest Prices.

    Affordable, Quality Training for Freshers to Launch IT Careers & Land Top Placements.

    What Makes ACTE Training Different?

    Feature

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    Other Institutes

    Affordable Fees

    Competitive Pricing With Flexible Payment Options.

    Higher Fees With Limited Payment Options.

    Industry Experts

    Well Experienced Trainer From a Relevant Field With Practical Training

    Theoretical Class With Limited Practical

    Updated Syllabus

    Updated and Industry-relevant Course Curriculum With Hands-on Learning.

    Outdated Curriculum With Limited Practical Training.

    Hands-on projects

    Real-world Projects With Live Case Studies and Collaboration With Companies.

    Basic Projects With Limited Real-world Application.

    Certification

    Industry-recognized Certifications With Global Validity.

    Basic Certifications With Limited Recognition.

    Placement Support

    Strong Placement Support With Tie-ups With Top Companies and Mock Interviews.

    Basic Placement Support

    Industry Partnerships

    Strong Ties With Top Tech Companies for Internships and Placements

    No Partnerships, Limited Opportunities

    Batch Size

    Small Batch Sizes for Personalized Attention.

    Large Batch Sizes With Limited Individual Focus.

    LMS Features

    Lifetime Access Course video Materials in LMS, Online Interview Practice, upload resumes in Placement Portal.

    No LMS Features or Perks.

    Training Support

    Dedicated Mentors, 24/7 Doubt Resolution, and Personalized Guidance.

    Limited Mentor Support and No After-hours Assistance.

    FAQs

    Looking for better Discount Price?

    Call now: +91-7669 100 251 and know the exciting offers available for you!
    • ACTE is the Legend in offering placement to the students. Please visit our Placed Students List on our website
    • We have strong relationship with over 700+ Top MNCs like SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc.
    • More than 3500+ students placed in last year in India & Globally
    • ACTE conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
    • 85% percent placement record
    • Our Placement Cell support you till you get placed in better MNC
    • Please Visit Your Student Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions
    The ACTE certification validates abilities and knowledge in particular domains, which is valuable for career advancement. However, its significance and recognition may vary depending on employer preferences, industry standards, and the relevance of the certification to specific roles.
    Yes, many training programs require participants to work on real projects. This provides practical experience, deeper understanding of real-world scenarios, and hands-on skill development that improves employability and readiness for professional MS Dynamics 365 CRM roles.
    All the trainers at ACTE are industry practitioners with a minimum of 10-12 years of relevant IT experience. They are subject matter experts and are trained by ACTE to provide an excellent learning experience for MS Dynamics 365 CRM learners.
    You can request make-up lessons or access recorded sessions if you are unable to attend a class at ACTE. Additionally, tools and course materials are provided to help you complete missed topics and continue your learning journey.
    You can easily manage our course alongside your real-life commitments because it is available in classroom, one-on-one, fast track, customised, and online training modes.

    Why should I learn MS Dynamics 365 CRM certification course at ACTE?

    Learn MS Dynamics 365 CRM at ACTE to benefit from extensive instruction, an industry-aligned curriculum, knowledgeable instructors, practical projects, certification, job assistance, and a supportive learning environment that helps you achieve professional success.
    Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question.
    Yes, the MS Dynamics 365 CRM course offers practical training through interactive sessions, real-world projects, and hands-on exercises to build proficiency. It also includes group discussions and mock interviews to refine your skills and prepare you for technical challenges and professional environments.
    You can contact our support team at enquiry@acte.in, or conveniently make payments through ACTE's E-commerce system by logging in. Alternatively, you can visit any of ACTE's branches in India directly for enrollment assistance.
    Yes, we provide students with lifetime access to study materials, videos, and top MNC interview questions through the student portal for the MS Dynamics 365 CRM course.
    We offer recorded video lessons for the training. After completing the payment and enrolling in the MS Dynamics 365 CRM course, you will gain access to the pre-recorded sessions through our course platform, allowing you to watch them at your own pace.
    Yes, we offer job assistance upon completion of the MS Dynamics 365 CRM course. This includes support with resume building, interview preparation, and connecting learners with potential employers to assist with their job search and career development in Pune.
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