Best Microsoft Dynamics 365 CRM TrainingIn Chennai⭐Microsoft Dynamics 365 CRM Course Chennai | Updated 2026
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Microsoft Dynamics 365 CRM Training in Chennai

Rated #1 Recognized as the No.1 Institute for Microsoft Dynamics 365 Online Training.

Recognized as the Top Institute for Microsoft Dynamics 365 Training Online, we provide professionals with the expertise and skills needed to excel in using Microsoft Dynamics 365, an advanced business applications.

Our in-depth training program is designed to prepare you for a successful career in Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) with Dynamics 365. Enrolling in our Microsoft Dynamics 365 course, which includes placement support, will give you top-tier training.

  • Leading Microsoft Dynamics 365 Course Training Online
  • Strengthen Your Skills with Interactive Labs and Practical Projects.
  • Trusted by Over 300 Hiring Partners and 10,000+ Successful Graduates.
  • Competitive Fees, Extensive Curriculum, and Guaranteed Placement Assistance.
  • Comprehensive Placement Support with Top IT and Business Solution Providers.
  • Learn from Certified Microsoft Dynamics 365 Professionals with Over 10 Years of Experience.
  • Choose Our MS Dynamics 365 CRM Training Institute in Chennai To Gain Skills.
  • This Course Covers CRM, ERP, Finance, Sales, Power Apps Tools For Industry Expertise and Students.
  • Choose a Learning Path That Fits Your Schedule Such as Weekday and Weekend Batches.
  • Get Assistance With Career Guidance and Placement Support To Build A Strong Future.

Job Assistance

1,200+ Enrolled

In collaboration with

65+ Hrs.

Duration

Online/Offline

Format

LMS

Life Time Access

10k+ Placed Students Download Curriculum Interview Questions
Quality Training With Affordable Fee

⭐ Fees Starts From

INR 36,000
INR 16,500
100% Placements | Get Hired in Top MNC

Our Hiring Partners

Get Our Intelligent Practical Microsoft Dynamics 365 CRM Training in Chennai

  • Our MS Dynamics 365 CRM Course in Chennai teaches you how to manage customer relationships, automate business tasks, and improve your organization’s efficiency. You’ll learn to use CRM tools, dashboards, and real-time insights to make better business decisions.
  • The course includes key modules like sales, customer service, marketing automation, workflow customization, and data management. These topics help you streamline operations, engage customers, and manage different business tasks in real-world situations.
  • You will gain practical experience with Microsoft CRM for Small Business, including lead management, customer interaction tracking, workflow automation, and report generation. This hands-on practice develops analytical, decision-making, and problem-solving abilities.
  • Our trainers bring real-world experience implementing Dynamics 365 CRM, ensuring practical, industry-focused learning. They help students understand complex business use cases, apply CRM knowledge confidently, and gain skills to handle professional CRM environments effectively.
  • Real-world case studies and best practices are included to strengthen business application skills. Learners develop the ability to optimize workflows, make informed data-driven decisions, improve customer satisfaction, and understand how CRM strategies can drive growth and efficiency.

What You'll Learn From Microsoft Dynamics 365 CRM Training in Chennai

Enroll in our MS Dynamics 365 CRM training in Chennai to acquire expertise in customer relationship management and service modules.

Obtain practical experience with CRM scenarios, workflow processes, and advanced customization techniques.

Learn integration of Dynamics 365 with other Microsoft services, process automation, and business solution development.

Earn a valuable certification and propel your career forward with expert-led training, practical exposure & placement support.

Your IT Career Starts Here

550+ Students Placed Every Month!

Get inspired by their progress in the Career Growth Report.

Other Categories Placements
  • Non-IT to IT (Career Transition) 2371+
  • Diploma Candidates3001+
  • Non-Engineering Students (Arts & Science)3419+
  • Engineering Students3571+
  • CTC Greater than 5 LPA4542+
  • Academic Percentage Less than 60%5583+
  • Career Break / Gap Students2588+
Top Placement Record

Upcoming Batches For Classroom and Online

Weekdays
30 - Mar - 2026
08:00 AM & 10:00 AM
Weekdays
01 - Apr - 2026
08:00 AM & 10:00 AM
Weekends
4 - Apr - 2026
(10:00 AM - 01:30 PM)
Weekends
5 - Apr - 2026
(09:00 AM - 02:00 PM)
Can't find a batch you were looking for?
INR 16,500
INR 36,000

OFF Expires in

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Who Should Enroll in a Microsoft Dynamics 365 Training

IT Professionals

Non-IT Career Switchers

Fresh Graduates

Working Professionals

Diploma Holders

Professionals from Other Fields

Salary Hike

Graduates with Less Than 60%

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Job Roles After Completing Microsoft Dynamics 365 Course

Functional Consultant

Technical Consultant

Dynamics 365 Developer

Business Analyst

Solution Architect

CRM Consultant

ERP Consultant

Support Consultant

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What’s included ?

Convenient learning format

📊 Free Aptitude and Technical Skills Training

  • Learn basic maths and logical thinking to solve problems easily.
  • Understand simple coding and technical concepts step by step.
  • Get ready for exams and interviews with regular practice.
Dedicated career services

🛠️ Hands-On Projects

  • Work on real-time projects to apply what you learn.
  • Build mini apps and tools daily to enhance your coding skills.
  • Gain practical experience just like in real jobs.
Learn from the best

🧠 AI Powered Self Interview Practice Portal

  • Practice interview questions with instant AI feedback.
  • Improve your answers by speaking and reviewing them.
  • Build confidence with real-time mock interview sessions.
Learn from the best

🎯 Interview Preparation For Freshers

  • Practice company-based interview questions.
  • Take online assessment tests to crack interviews
  • Practice confidently with real-world interview and project-based questions.
Learn from the best

🧪 LMS Online Learning Platform

  • Explore expert trainer videos and documents to boost your learning.
  • Study anytime with on-demand videos and detailed documents.
  • Quickly find topics with organized learning materials.

Curriculum

Syllabus of Microsoft Dynamics 365 CRM Training in Chennai
Module 1: CRM Fundamentals
  • Overview
  • UI Navigation
  • Modules
  • Deployment
  • Data Model
Module 2: Sales Management
  • Leads
  • Opportunities
  • Accounts
  • Quotes
  • Orders
  • Forecasting
Module 3: Customer Service
  • Case Management
  • SLA
  • Knowledge Base
  • Queues
  • Service Analytics
Module 4: Power Platform Integration
  • Campaigns
  • Email Marketing
  • Customer Journeys
  • Segmentation
    • Lead Scoring
Module 5: Customization
  • Entities
  • Fields
  • Forms
  • Views
  • Business Rules
  • Workflows
Module 6: Automation
  • Power Automate
  • Workflow Automation
  • Approvals
  • Integrations
Module 7: Security
  • Roles
  • Permissions
  • Data Security
  • Auditing
  • Compliance
Module 8: Reporting
  • Dashboards
    • Reports Power BI Insights Data Export
Module 9: Integration
  • Understanding security roles and privileges
  • APIs
  • Third-party Tools
  • Data Migration
  • Integration Patterns
  • Plugins
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Course Objectives

  • Core CRM Modules
  • Customization & Configuration
  • Power Platform Integration
  • Development & Extensibility
  • Data Management & Reporting
  • Practical Learning & Projects
  • Career & Placement Support

To learn this course, you should have a basic understanding of business processes and CRM concepts. Familiarity with computers and internet usage is also required.

Yes, this training is highly beneficial as organizations rely on CRM systems to manage customer interactions, making skilled professionals in demand.

Yes, foundational topics are thoroughly covered, and the course progresses to advanced concepts with practical exercises, making it accessible to beginners.

The tools include:
  • MS Dynamics 365
  • Power Platform

You can pursue roles such as CRM Developer, Functional Consultant, and Business Analyst with excellent growth opportunities.

  • CRM Consultant
  • Dynamics Developer
  • Business Analyst
  • High demand in business applications
  • Strong career opportunities
  • Industry-relevant skills\
  • Comprehensive manuals and step-by-step guides
  • Video tutorials and demonstration recordings
  • Hands-on lab exercises and configuration walkthroughs
  • Quick reference guides for troubleshooting and commands
  • Access to live Dynamics 365 CRM environments for practice

Dynamics 365 CRM professionals are in demand across industries like IT, banking, healthcare, retail, manufacturing, telecom, and consulting. Companies hire them to manage customer relationships, automate workflows, and analyze business data efficiently.

  • System administration and performance optimization
  • Module configuration, customization, and workflow automation
  • Data management, reporting, and analytics
  • Power Platform integration for problem-solving
  • User management and security configuration
  • Troubleshooting enterprise-level system issues

You will gain hands-on experience in:

  • CRM customization
  • Workflow creation
  • Dashboard and report building
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Overview of Microsoft Dynamics 365 CRM Training in Chennai

MS Dynamics 365 CRM Training in Chennai provides comprehensive education in sales, marketing, and customer service automation. To increase customer interaction and corporate productivity, the MS Dynamics 365 CRM Training in Offline curriculum provides workflow automation, dashboards, and AI-driven analytics. Through a MS Dynamics 365 CRM internship in Chennai, students also obtain real-world experience and apply their CRM skills to projects, preparing them for careers in CRM and business process management.

Additional Information

Job Roles and Responsibilities for MS Dynamics 365 CRM Professionals

  • A CRM Developer : designs and customizes CRM solutions to improve customer management processes. This role develops workflows, plugins, and integrations that enhance system functionality and efficiency.
  • A Fuctional Consultannt : works closely with clients to understand business needs and configure CRM solutions accordingly. This role ensures that the system aligns with business goals and efficiency.
  • Business Analyst : analyzes customer data and business processes to identify opportunities for improvement. This role helps organizations make informed decisions and optimize their CRM usage.
  • A CRM Administrator : manages system configurations, user roles, and data integrity. This role ensures the smooth operation of the CRM system and maintains accurate customer information.
  • Technical Consultant : In order to provide seamless connectivity between the CRM and other business systems for effective and this function oversees system integrations and sophisticated customizations.
  • Support Engineer : This role provides maintenance and troubleshooting for CRM systems, resolving user issues efficiently, and keeping business operations smooth and uninterrupted.

Widely Used Tools in MS Dynamics 365 CRM Course in Chennai

  • Microsoft Dynamics 365 : The primary CRM platform for managing corporate procedures and customer relationships is MS Dynamics 365. It helps businesses improve departmental efficiency and streamline workflows by automating sales, service, and marketing operations.
  • Platform Power : Power Apps, Power Automate, and Power BI are all part of the Power Platform. By enabling bespoke app development, workflow automation, and advanced analytics, it expands Dynamics 365 CRM's capabilities, helping companies streamline operations and improve decision-making.
  • Power Automate : Power Automate is a workflow automation tool that streamlines approvals, notifications, data changes, and business process automation. It also integrates seamlessly with Dynamics 365 CRM and automates repetitive business operations.
  • Dynamics 365 Supply Chain Management : Dynamics 365 Supply Chain Management helps manage products, inventory, and suppliers. It tracks stock levels and manages orders and deliveries. The tool helps avoid shortages and delays. It improves overall efficiency in the supply chain process.
  • Power BI : Power BI is used to create reports and visual dashboards from Dynamics 365 data. It helps users understand data using charts and graphs. The tool makes it easy to track performance and trends. It supports better business decisions with clear insights.
  • Visual Studio : Dynamics 365 CRM apps can be expanded and customized using Visual Studio, a developer environment. It facilitates the creation of plugins, process automation, integrations, and coding solutions designed to satisfy intricate business needs.

Essential Skills You’ll Learn in a Microsoft Dynamics 365 CRM Course

  • Understanding Business Procedures : Discover how daily business operations work and how areas like customer service, finance, and sales are related to one another. Use MS Dynamics 365 CRM to identify inefficiencies and streamline processes.
  • CRM Configuration Proficiency : Learn how to set up MS Dynamics 365 CRM without knowing a lot of code. To successfully adapt the system to business needs, this entails creating forms, fields, workflows, and security roles.
  • Data Management and Reporting : Learn how to use MS Dynamics 365 CRM to manage and preserve accurate customer and business data. To gain insights and improve decision-making, learn how to develop dashboards and reports using tools like Power BI.
  • Workflow management and automation : Use Power Automate to master automation in MS Dynamics 365 CRM. Reduce manual labor and increase overall operational efficiency by establishing procedures for initiating emails, approvals, and notifications.
  • Security and User Administration : Gain expertise in controlling user access within MS Dynamics 365 CRM. Learn to create users, assign roles, and enforce permissions, ensuring data privacy and system security.
  • Problem-Solving and Support Skills : Problem-solving skills help identify and fix system issues quickly. This includes troubleshooting errors and supporting end users. It improves system performance and user satisfaction. These skills are essential for maintaining a smooth Dynamics 365 CRM environment.
  • Increasing Demand : There is a strong need for qualified Dynamics 365 specialists to build, modify, and optimize CRM solutions to improve business outcomes, as businesses rely heavily on CRM systems to maintain customer relationships.
  • Adaptability : Dynamics 365 workers can pursue technical and functional career paths as developers, consultants, or analysts, earning experience in a variety of CRM development, customisation, and business process management roles.
  • Impact on Business : CRM specialists play a crucial role in promoting customer satisfaction and corporate growth by immediately improving customer experiences, streamlining business processes, and increasing organizational performance.
  • Possibilities for Integration : Professionals who can work across different platforms, develop integrations, and optimize cross-system business solutions will have more employment opportunities thanks to Dynamics 365's seamless connectivity with tools like Power Platform and Azure.
  • Ongoing Education : New features and functionalities are constantly added to CRM systems. To keep up to date and competitive in the field, professionals can improve their abilities through training programs, certifications, and practical experience.
  • Worldwide Opportunities : Dynamics 365 CRM solutions are utilized all around the world, giving professionals access to global projects, international career prospects, and the ability to collaborate with a wide range of clients in various industries.
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Need customized curriculum?

Gain Experience With Microsoft Dynamics 365 CRM Projects

Project 1
CRM Setup and Customization

Set up Dynamics 365 CRM and customize its modules, such as sales and service, to meet business requirements.

Project 2
Workflow Automation Project

Create automated workflows for lead management, customer interactions, and business processes.

Project 3
Data Management and Reporting

Manage customer data and create dashboards and reports for better decision-making.

Project 4
CRM Integration Project

Integrate CRM with external applications to ensure seamless data flow and communication.

Grow Your Career With Microsoft Dynamics 365 CRM Training With Placement Support

  • Build a successful career with a Microsoft Dynamics 365 CRM Training With Placement Support program that offers real-time project exposure and insights aligned with current industry hiring trends.
  • Receive expert guidance to enhance your resume, communication, and interview skills. Trainers provide personalized feedback to help you confidently present your Microsoft Dynamics 365 CRM expertise.
  • The training emphasizes practical learning through real-world scenarios, including system configuration, workflow automation, data handling, reporting, using Microsoft Dynamics 365 CRM.
  • Placement support includes mock interviews, resume building, personalized feedback, and continuous guidance through a Microsoft Dynamics 365 CRM Training With Placement Support program.
  • Placement support includes mock interviews, resume building, feedback, and continuous guidance through a Microsoft Dynamics 365 CRM Training With Placement Support program for career growth.
  • Hands-on labs and scenario-based projects enable learners to showcase skills in module setup, integrations, Power Platform tools, and business process automation within Microsoft Dynamics 365 CRM.
  • Participants also gain access to job updates, networking opportunities, and industry connections, helping them connect with organizations seeking skilled Microsoft Dynamics 365 CRM professionals.

Earn Your Microsoft Dynamics 365 CRM Certification

This Microsoft Dynamics 365 CRM Certification program is perfect for experts and beginners who want to learn how to configure, manage, and maintain Dynamics 365. It combines theoretical and practical work to prepare learners for careers in roles such as CRM Specialist, System Administrator, Technical Consultant, Functional Consultant, and Application Support Professional.

Complete Your Course

a downloadable Certificate in PDF format, immediately available to you when you complete your Course

Get Certified

a physical version of your officially branded and security-marked Certificate.

Get Certified

Guidance From Certified Dynamics 365 CRM Trainers

  • Our Microsoft Dynamics 365 CRM trainer delivers expert instruction through real-time, hands-on practice, focusing on essential skills such as application configuration, system administration, automation.
  • Training sessions emphasize career-focused learning, covering business process configuration, workflow automation, security setup, data handling, reporting, and performance optimization.
  • Participants gain practical exposure to managing Dynamics 365 environments, configuring modules, handling user access, troubleshooting issues, and maintaining system stability.
  • Classes are conducted through interactive workshops, live online training, practical labs, and personalized mentoring to ensure strong technical and functional understanding.
  • The Microsoft Dynamics 365 CRM trainer also guides learners in monitoring system performance, resolving errors, managing automated processes, maintaining data, and smooth integration with tools.
  • The course includes key tools and technologies such as Power Platform, Power Automate, Power BI, Dataverse, Azure integrations, and Dynamics 365 administration features.
  • In addition, learners receive one-on-one guidance to handle complex scenarios, resolve platform challenges, and design scalable, reliable Dynamics 365 solutions.

Authorized Partners

ACTE TRAINING INSTITUTE PVT LTD is the unique Authorised Oracle Partner, Authorised Microsoft Partner, Authorised Pearson Vue Exam Center, Authorised PSI Exam Center, Authorised Partner Of AWS .
100% Placements | Get Hired in Top MNC

    Career Support

    Placement Assistance

    Exclusive access to ACTE Job portal

    Mock Interview Preparation

    1 on 1 Career Mentoring Sessions

    Career Oriented Sessions

    Resume & LinkedIn Profile Building

    We Offer High-Quality Training at The Lowest Prices.

    Affordable, Quality Training for Freshers to Launch IT Careers & Land Top Placements.

    What Makes ACTE Training Different?

    Feature

    ACTE Technologies

    Other Institutes

    Affordable Fees

    Competitive Pricing With Flexible Payment Options.

    Higher Fees With Limited Payment Options.

    Industry Experts

    Well Experienced Trainer From a Relevant Field With Practical Training

    Theoretical Class With Limited Practical

    Updated Syllabus

    Updated and Industry-relevant Course Curriculum With Hands-on Learning.

    Outdated Curriculum With Limited Practical Training.

    Hands-on projects

    Real-world Projects With Live Case Studies and Collaboration With Companies.

    Basic Projects With Limited Real-world Application.

    Certification

    Industry-recognized Certifications With Global Validity.

    Basic Certifications With Limited Recognition.

    Placement Support

    Strong Placement Support With Tie-ups With Top Companies and Mock Interviews.

    Basic Placement Support

    Industry Partnerships

    Strong Ties With Top Tech Companies for Internships and Placements

    No Partnerships, Limited Opportunities

    Batch Size

    Small Batch Sizes for Personalized Attention.

    Large Batch Sizes With Limited Individual Focus.

    LMS Features

    Lifetime Access Course video Materials in LMS, Online Interview Practice, upload resumes in Placement Portal.

    No LMS Features or Perks.

    Training Support

    Dedicated Mentors, 24/7 Doubt Resolution, and Personalized Guidance.

    Limited Mentor Support and No After-hours Assistance.

    Microsoft Dynamics 365 CRM Course FAQs

    Looking for better Discount Price?

    Call now: +91-7669 100 251 and know the exciting offers available for you!
    • ACTE is the Legend in offering placement to the students. Please visit our Placed Students List on our website
    • We have strong relationship with over 700+ Top MNCs like SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc.
    • More than 3500+ students placed in last year in India & Globally
    • ACTE conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
    • 85% percent placement record
    • Our Placement Cell support you till you get placed in better MNC
    • Please Visit Your Student Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions
    ACTE Gives Certificate For Completing A Course: Yes, ACTE provides practice tests in the MS Dynamics 365 CRM Training Course to help learners assess knowledge, track progress, and prepare effectively for real-world application.
    Yes, many training programs require participants to work on real projects. This provides practical experience, a deeper comprehension of real-world scenarios, and the development of practical skills, improving employability and readiness for professional roles.
    At ACTE, instructors have 10–12 years of IT industry experience and live corporate exposure. Selected for expertise and teaching skills, many also have hands-on MS Dynamics 365 CRM experience.
    No worries. ACTE assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.
    We offer this course in “Class Room, One to One Training, Fast Track, Customized Training & Online Training” mode. Through this way you won’t mess anything in your real-life schedule.

    Why should I enroll in the MS Dynamics 365 CRM Master Program Training at ACTE?

    The MS Dynamics 365 CRM Master Program at ACTE provides hands-on training in workflows, automation, sales, and service, plus CRM customization skills, with ACTE certification for top CRM roles.
    Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question.
    Earn an ACTE globally recognized course completion certificate, gain real-world project experience, receive job support, and enjoy lifetime access to resources.
    MS Dynamics 365 CRM is best suited for CRM, business applications, and enterprise solutions.
    We at ACTE believe in giving individual attention to students so that they will be in a position to clarify all the doubts that arise in complex and difficult topics. Therefore, we restrict the size of each Microsoft Dynamics 365 CRM batch to 5 or 6 members
    Yes, MS Dynamics 365 CRM is an excellent choice for freshers. It is widely used by organizations for managing customer relationships and business processes.
    You can contact our support number at +91 76691 00251 / Directly can do by ACTE.in's E-commerce payment system Login or directly walk-in to one of the ACTE branches in India
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