Best MS Dynamics 365 CRM Training In BTM Layout ⭐ MS Dynamics 365 CRM Course BTM Layout | Updated 2026
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MS Dynamics 365 CRM Training in BTM Layout

Rated #1 Recognized as the No.1 Institute for Microsoft Dynamics 365 Online Training.

Recognized as the Top Institute for Microsoft Dynamics 365 Training Online, we provide professionals with the expertise and skills needed to excel in using Microsoft Dynamics 365, an advanced business applications.

Our in-depth training program is designed to prepare you for a successful career in Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) with Dynamics 365. Enrolling in our Microsoft Dynamics 365 course, which includes placement support, will give you top-tier training.

  • Leading Microsoft Dynamics 365 Course Training Online
  • Strengthen Your Skills with Interactive Labs and Practical Projects.
  • Trusted by Over 300 Hiring Partners and 10,000+ Successful Graduates.
  • Competitive Fees, Extensive Curriculum, and Guaranteed Placement Assistance.
  • Comprehensive Placement Support with Top IT and Business Solution Providers.
  • Learn from Certified Microsoft Dynamics 365 Professionals with Over 10 Years of Experience.
  • Choose Our MS Dynamics 365 CRM Training Institute In BTM Layout To Build Strong CRM Career.
  • This Course Covers CRM Modules, Sales, And Automation Features For Industry Expertise.
  • Get Assistance With Career Guidance And Placement Support To Build A Strong Future In CRM.
  • Choose A Learning Path That Fits Your Schedule Such As Weekday And Weekend Batches.

Job Assistance

1,200+ Enrolled

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65+ Hrs.

Duration

Online/Offline

Format

LMS

Life Time Access

10k+ Placed Students Download Curriculum Interview Questions
Quality Training With Affordable Fee

⭐ Fees Starts From

INR 36,000
INR 16,500
100% Placements | Get Hired in Top MNC

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Gain Practical MS Dynamics 365 CRM Training in BTM Layout

  • Our MS Dynamics 365 CRM training in BTM Layout helps learners understand how organisations leverage CRM platforms to manage customer relationships, automate business workflows, and improve operational efficiency while building strong technical skills in CRM system development.
  • MS Dynamics 365 CRM course includes sales management, customer service operations, marketing automation, workflow customisation and data management, enabling students to understand business processes and handle real-time CRM requirements in organisations effectively.
  • Participants gain hands-on experience through real-time projects such as lead management, workflow automation, and report generation, which strengthen analytical thinking, decision-making abilities, and practical problem-solving skills in real-world CRM environments.
  • Experienced trainers with strong industry exposure guide learners through real-world CRM implementations, simplifying complex business scenarios and helping them apply CRM concepts effectively in enterprise and professional environments across industry projects enterprise systems.
  • Our MS Dynamics 365 CRM placement course in BTM Layout includes industry case studies and best practices that help learners understand how CRM systems improve customer engagement, enhance business efficiency, and support data-driven decision-making in modern organisations effectively.
  • MS Dynamics 365 CRM training in BTM Layout offers placement assistance including resume preparation, interview training, and career guidance, helping learners prepare for roles such as CRM Developer, Functional Consultant, Dynamics Developer and Business Analyst roles.

What You Will Learn in MS Dynamics 365 CRM Training Course

Gain a clear understanding of CRM fundamentals, customer management and how businesses effectively use applications to manage customer interactions.

Learn key modules such as sales, marketing, and customer service, and understand how they support business process automation and enhance organizational efficiency.

Acquire practical exposure to process customization, data handling, and real-time CRM project execution tasks that reflect industry-standard implementation practices.

Enhance your skills in reporting, analytics, and CRM configuration to support better business decision-making and improve operational efficiency in real-world scenarios.

Your IT Career Starts Here

550+ Students Placed Every Month!

Get inspired by their progress in the Career Growth Report.

Other Categories Placements
  • Non-IT to IT (Career Transition) 2371+
  • Diploma Candidates3001+
  • Non-Engineering Students (Arts & Science)3419+
  • Engineering Students3571+
  • CTC Greater than 5 LPA4542+
  • Academic Percentage Less than 60%5583+
  • Career Break / Gap Students2588+
Top Placement Record

Upcoming Batches For Classroom and Online

Weekdays
29 - Jun - 2026
08:00 AM & 10:00 AM
Weekdays
01 - July - 2026
08:00 AM & 10:00 AM
Weekends
04 - July - 2026
(10:00 AM - 01:30 PM)
Weekends
05 - July - 2026
(09:00 AM - 02:00 PM)
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INR 16,500
INR 36,000

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Who Should Enroll in a MS Dynamics 365 Certification Training

IT Professionals

Non-IT Career Switchers

Fresh Graduates

Working Professionals

Diploma Holders

Professionals from Other Fields

Salary Hike

Graduates with Less Than 60%

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Job Roles After Completing MS Dynamics 365 Certification Course

Functional Consultant

Technical Consultant

Dynamics 365 Developer

Business Analyst

Solution Architect

CRM Consultant

ERP Consultant

Support Consultant

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What’s included ?

Convenient learning format

📊 Free Aptitude and Technical Skills Training

  • Learn basic maths and logical thinking to solve problems easily.
  • Understand simple coding and technical concepts step by step.
  • Get ready for exams and interviews with regular practice.
Dedicated career services

🛠️ Hands-On Projects

  • Work on real-time projects to apply what you learn.
  • Build mini apps and tools daily to enhance your coding skills.
  • Gain practical experience just like in real jobs.
Learn from the best

🧠 Launch Your Career in Top MNC Companies

  • Master technical and HR interview rounds.
  • Gain confidence with expert mock interview practice.
  • Improve your chances of getting hired faster.
Learn from the best

🎯 Interview Preparation For Freshers

  • Practice company-based interview questions.
  • Take online assessment tests to crack interviews
  • Practice confidently with real-world interview and project-based questions.
Learn from the best

🧪 LMS Self Learning Platform

  • Explore expert trainer videos and documents to boost your learning.
  • Study anytime with on-demand videos and detailed documents.
  • Top MNC interview questions & self coding practice.

Curriculum

Syllabus of Microsoft Dynamics 365 CRM Training in BTM Layout
Module 1: CRM Fundamentals
  • Overview of CRM and Dynamics 365
  • UI Navigation and Layout
  • Modules Overview (Sales, Service, Marketing)
  • Deployment Options and Environment Setup
  • Data Model and Relationships
  • Business Process Flow Basics
Module 2: Sales Management
  • Leads and Lead Management
  • Opportunities and Pipeline Tracking
  • Accounts and Contacts Management
  • Quotes, Orders, and Invoices
  • Sales Forecasting and Analytics
  • Territory and Goal Management
Module 3: Customer Service
  • Case Management and Resolution
  • Service Level Agreements (SLAs)
  • Knowledge Base Setup and Use
  • Queues and Work Routing
  • Customer Service Analytics and Reports
  • Omnichannel Support Integration
Module 4: Power Platform Integration
  • Campaigns and Marketing Lists
  • Email Marketing Automation
  • Customer Journey Mapping
  • Segmentation and Lead Scoring
  • Power Apps Integration
  • Power BI Data Visualization
Module 5: Customization
  • Creating and Managing Entities
  • Custom Fields and Forms
  • Views and Dashboards Setup
  • Business Rules and Workflows
  • Form Scripting and Client Extensions
  • Solution Management and Deployment
Module 6: Automation
  • Power Automate Flows Creation
  • Workflow Automation for Business Processes
  • Approval Processes Management
  • Integrating with External Systems
  • Scheduling and Batch Automation
  • Monitoring and Troubleshooting Flows
Module 7: Security
  • Roles and Permissions Management
  • Field-level and Record-level Security
  • Auditing and Compliance Setup
  • Data Privacy and GDPR Settings
  • Team-based Security and Hierarchy
  • Managing Security Roles in Solutions
Module 8: Reporting
  • Dashboards Design and Configuration
  • Creating Advanced Reports
  • Power BI Integration
  • Insights and Data Analytics
  • Exporting Data and Sharing Reports
  • Interactive Visualizations for Users
Module 9: Integration
  • Understanding Security Roles and Privileges
  • API Integration with Third-party Apps
  • Data Migration Techniques
  • Integration Patterns and Best Practices
  • Plugins and Custom Connectors
  • Monitoring and Troubleshooting Integrations
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Course Objectives

Our Microsoft Dynamics 365 CRM certification demonstrates your expertise in managing customer relationships and automating business workflows using CRM platforms. It helps you unlock strong career opportunities in consulting, CRM development, and enterprise application roles.

Learners are expected to have a basic understanding of business processes, customer management practices, and CRM fundamentals. Basic computer skills, internet usage, and familiarity with software applications will make the learning experience smoother.

  • CRM solutions are widely adopted across industries, increasing job opportunities.
  • Offers excellent global career prospects in IT and business domains.
  • Enables growth in consulting, development, and functional roles.

Yes, beginners can start easily from the fundamentals. The course follows a step-by-step approach, beginning with basic concepts and gradually progressing to customization, automation, and real-time project work.

  • Develop a strong understanding of CRM concepts and business applications for customer management.
  • Learn configuration, customization, and optimization of Dynamics 365 CRM solutions.
  • Gain skills in workflow automation and process improvement using CRM tools.
  • Understand data management, reporting, and decision-support systems.

After completing this training, learners can explore roles such as CRM Developer, Functional Consultant, Business Analyst, CRM Administrator, Solution Consultant, and CRM Support Engineer with strong global career prospects.

  • Microsoft Dynamics 365 CRM
  • Microsoft Power Platform
  • Power BI
  • Dataverse
  • Azure Integration Services
  • Dynamics 365 Marketing Module
  • CRM Consultant
  • Dynamics 365 Developer
  • Business Analyst
  • Functional Consultant
  • CRM Administrator
  • Solution Consultant
  • High demand across IT and business application industries.
  • Strong career opportunities in CRM development and consulting roles.
  • Hands-on, industry-focused skills in automation and customer management.
  • Improved ability to work with enterprise CRM systems.

Dynamics 365 CRM is relatively easy to learn with proper guidance and hands-on practice. A structured training approach with real-time projects helps learners understand both functional and technical concepts effectively.

  • CRM system configuration and customization skills.
  • Workflow automation and business process design abilities.
  • Dashboard creation and reporting using CRM tools.

This training builds strong CRM expertise, enhances job opportunities in IT and business sectors, and prepares learners for roles in CRM development, consulting, administration, and business analysis.

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Overview of MS Dynamics 365 CRM Course in BTM Layout

This course provides a comprehensive understanding of customer relationship management, including sales automation, marketing workflows, and service operations. It is designed to enhance organizational efficiency through automation tools, interactive dashboards, and data-driven decision-making techniques. With internship-oriented, real-time projects, learners gain hands-on exposure and the ability to apply CRM concepts in practical business environments. Through the MS Dynamics 365 CRM course in BTM Layout, students develop strong practical expertise in managing enterprise CRM platforms, improving customer engagement, and streamlining business processes across various industries. The programme also focuses on managing customer data effectively, tracking sales pipelines, and optimizing service delivery using Microsoft CRM solutions. Emphasis is placed on experiential learning through real-world case studies, helping students become proficient in core CRM modules such as sales, marketing, and customer service. In addition, MS Dynamics 365 CRM Offline course in BTM Layout strengthens analytical thinking and problem-solving abilities required in modern business scenarios. By the end of the training, learners acquire job-ready skills suitable for roles in CRM development, functional consulting, and business analysis. With structured learning and practical implementation, the programme ensures students are well-prepared for careers in both IT and business domains.

Additional Info

Job Roles and Responsibilities in MS Dynamics 365 CRM Professionals

  • CRM Developer: Develops and customizes Microsoft Dynamics 365 CRM by creating plugins, workflows, and integrations that enhance business processes and system performance.
  • Functional Consultant: Collaborates with business teams to gather requirements, configure CRM features, and deliver solutions that improve workflows and productivity.
  • Business Analyst: Analyzes business processes and CRM data to identify opportunities, recommend improvements, and support effective business decisions with insights.
  • CRM Administrator: Manages CRM configuration, user roles, security, and data integrity while ensuring reliable performance and smooth day-to-day system operations.
  • Technical Consultant: Implements advanced CRM customizations, integrations, and technical solutions to ensure seamless connectivity across enterprise applications.
  • Support Engineer: Resolves Dynamics 365 CRM issues, provides technical assistance, monitors system performance, and ensures uninterrupted business operations.

Tools Used in Microsoft Dynamics 365 CRM Certification Training in BTM Layout

  • Microsoft Dynamics 365: A powerful CRM platform used to manage customer relationships, streamline sales processes, automate workflows, and improve overall business productivity.
  • Power Platform: A low-code suite including Power Apps, Power Automate, and Power BI to build applications, automate business processes, and generate valuable insights.
  • Power Automate: Automates repetitive business tasks, approvals, notifications, and workflows to increase efficiency, minimize manual effort, and enhance productivity.
  • Power BI: Business intelligence tool used to create interactive dashboards and reports that transform data into meaningful insights for informed business decisions.
  • Visual Studio: Integrated development environment used to build CRM plugins, custom workflows, and integrations that extend Microsoft Dynamics 365 capabilities.
  • XRM Toolbox: Administration tool that simplifies Dynamics 365 customization, configuration, data management, and environment maintenance for improved CRM performance.

Essential Skills Covered in MS Dynamics 365 CRM Internship Training in BTM Layout

  • Understanding Business Processes: Learn sales, customer service, marketing, and finance workflows while understanding how Dynamics 365 CRM improves efficiency and business outcomes.
  • CRM Configuration Skills: Gain expertise in configuring forms, views, fields, workflows, business rules, and security roles to customize Dynamics 365 CRM with minimal coding.
  • Data Management & Reporting: Master data organization, reporting, and dashboard creation using CRM tools to generate meaningful insights that support informed business decisions.
  • Workflow Automation Skills: Learn to automate approvals, notifications, and recurring business tasks with Power Automate, improving productivity and reducing manual intervention.
  • Security & User Management: Understand user roles, permissions, access controls, and security settings to protect CRM data and ensure secure, well-managed business operations.
  • Problem-Solving Skills: Build troubleshooting skills to identify, analyze, and resolve CRM issues efficiently, ensuring reliable system performance and uninterrupted business processes.

Career Scope of Microsoft Dynamics 365 CRM Certification Course in BTM Layout

  • High Demand in Industry: Microsoft Dynamics 365 CRM professionals are highly sought after across industries as organizations adopt CRM solutions to improve customer engagement and growth.
  • Flexible Career Paths: Build a career as a CRM Developer, Functional Consultant, Business Analyst, Technical Consultant, or Administrator across diverse business domains.
  • Business Impact Roles: Contribute to business success by optimizing customer relationships, automating workflows, improving productivity, and supporting strategic decision-making.
  • Integration Opportunities: Gain expertise in integrating Dynamics 365 CRM with Azure, Microsoft 365, and Power Platform to deliver scalable enterprise and cloud solutions.
  • Continuous Learning: Stay current with Microsoft's latest CRM features, cloud innovations, and platform enhancements through continuous learning and certification updates.
  • Global Opportunities: Dynamics 365 CRM expertise opens doors to rewarding career opportunities with multinational companies, global clients, and enterprise organizations worldwide.
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Hands-on Real-Time CRM Projects

Project 1
Dynamics 365 CRM Configuration

Configure Dynamics 365 CRM modules, customize entities, forms, and business processes to support efficient sales, service, and customer management operations.

Project 2
Business Process Automation

Design and implement automated workflows using Power Automate to streamline approvals, notifications, and routine business tasks with minimal manual effort.

Project 3
CRM Analytics & Reporting

Build interactive dashboards and insightful reports using Dynamics 365 CRM data to monitor performance, analyze trends, and support business decisions.

Project 4
Dynamics 365 CRM Integration

Integrate Dynamics 365 CRM with Microsoft applications and third-party systems to enable secure data exchange and seamless enterprise connectivity.

Top Hiring Partner for MS Dynamics 365 CRM Placement Support

  • Our MS Dynamics 365 CRM placement support equips learners with technical expertise, practical project experience, and career guidance to secure rewarding CRM roles across industries.
  • Receive personalized career mentoring, resume optimization, interview preparation, and communication coaching to confidently attend recruitment drives and crack technical interviews.
  • Hands-on training includes Dynamics 365 CRM configuration, workflow automation, security management, integrations, and real-time projects to build strong implementation skills.
  • Prepare for high-demand roles including CRM Developer, Functional Consultant, CRM Administrator, Technical Consultant, Business Analyst, and Support Engineer in leading organizations.
  • Placement assistance features mock interviews, aptitude preparation, resume-building sessions, technical assessments, and continuous career support to maximize job opportunities.
  • Our hiring network includes top multinational companies such as HCL, Wipro, Dell, Accenture, Cognizant, TCS, IBM, and Capgemini, offering excellent MS Dynamics 365 CRM placement opportunities.

Earn Your Industry Recognized MS Dynamics 365 CRM Certification

The MS Dynamics 365 CRM certification is designed for beginners and experienced professionals looking to gain expertise in CRM configuration, customization, administration, and business process automation. This industry-focused program combines comprehensive theoretical concepts with hands-on practical training, enabling learners to develop real-time implementation skills and confidently prepare for roles such as CRM Developer, Functional Consultant, CRM Administrator, Technical Consultant, and Business Analyst across leading organizations.

Complete Your Course

A downloadable Certificate in PDF format, immediately available to you when you complete your Course

Get Certified

A physical version of your officially branded and security-marked Certificate.

Get Certified

Get Certified MS Dynamics 365 CRM Trainers

  • Our certified MS Dynamics 365 CRM trainers bring extensive industry experience in CRM implementation, customization and deployment, delivering practical knowledge through real-time business projects.
  • Expert trainers simplify complex Dynamics 365 CRM concepts into easy-to-understand lessons, enabling both technical and non-technical learners to build confidence and master CRM skills effectively.
  • Trainers provide personalized guidance, career mentoring, and industry insights, helping learners align their technical expertise with current market demands and achieve long-term career success.
  • Gain hands-on learning from professionals who have delivered enterprise CRM solutions across multiple industries, offering practical exposure to real-world implementation strategies and best practices.
  • The training covers Dynamics 365 CRM from fundamentals to advanced topics, including customization, workflows, security, integrations, reporting, and enterprise-level business applications.
  • Learn from MS Dynamics 365 CRM trainers with 7+ years of experience who provide real-time project guidance, interview preparation, and placement support for leading MNC opportunities.

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100% Placements | Get Hired in Top MNC

    Career Support

    Placement Assistance

    Exclusive access to ACTE Job portal

    Mock Interview Preparation

    1 on 1 Career Mentoring Sessions

    Career Oriented Sessions

    Resume & LinkedIn Profile Building

    We Offer High-Quality Training at The Lowest Prices.

    Affordable, Quality Training for Freshers to Launch IT Careers & Land Top Placements.

    What Makes ACTE Training Different?

    Feature

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    Other Institutes

    Affordable Fees

    Competitive Pricing With Flexible Payment Options.

    Higher Fees With Limited Payment Options.

    Industry Experts

    Well Experienced Trainer From a Relevant Field With Practical Training

    Theoretical Class With Limited Practical

    Updated Syllabus

    Updated and Industry-relevant Course Curriculum With Hands-on Learning.

    Outdated Curriculum With Limited Practical Training.

    Hands-on projects

    Real-world Projects With Live Case Studies and Collaboration With Companies.

    Basic Projects With Limited Real-world Application.

    Certification

    Industry-recognized Certifications With Global Validity.

    Basic Certifications With Limited Recognition.

    Placement Support

    Strong Placement Support With Tie-ups With Top Companies and Mock Interviews.

    Basic Placement Support

    Industry Partnerships

    Strong Ties With Top Tech Companies for Internships and Placements

    No Partnerships, Limited Opportunities

    Batch Size

    Small Batch Sizes for Personalized Attention.

    Large Batch Sizes With Limited Individual Focus.

    LMS Features

    Lifetime Access Course video Materials in LMS, Online Interview Practice, upload resumes in Placement Portal.

    No LMS Features or Perks.

    Training Support

    Dedicated Mentors, 24/7 Doubt Resolution, and Personalized Guidance.

    Limited Mentor Support and No After-hours Assistance.

    FAQs

    Looking for a better discount price?

    Call now: +91-7669 100 251 and know the exciting offers available for you!
    • ACTE is the Legend in offering placement to the students. Please visit our Placed Students List on our website
    • We have strong relationship with over 700+ Top MNCs like SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM etc.
    • More than 3500+ students placed in last year in India & Globally
    • ACTE conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
    • 85% percent placement record
    • Our Placement Cell support you till you get placed in better MNC
    • Please Visit Your Student Portal | Here FREE Lifetime Online Student Portal help you to access the Job Openings, Study Materials, Videos, Recorded Section & Top MNC interview Questions
    Yes. ACTE includes practice tests as part of the MS Dynamics 365 CRM Training Course to help learners evaluate their knowledge, strengthen key concepts, monitor progress, and prepare confidently for certification exams and real-world CRM projects.
    Yes. The course includes real-time projects and practical assignments that provide hands-on experience with Dynamics 365 CRM implementation, customization, automation, and integrations, helping you develop industry-ready skills.
    ACTE trainers are experienced industry professionals with 10+ years of expertise in Microsoft Dynamics 365 CRM. They are selected based on their technical knowledge, project experience, and proven ability to deliver effective training.
    Don't worry. ACTE offers flexible class rescheduling to ensure you never miss important topics. You can attend missed sessions with another batch or arrange a suitable makeup class within the course duration.
    ACTE offers Classroom Training, Online Instructor-Led Training, One-to-One Sessions, Fast-Track Programs, and Customized Corporate Training to suit different learning preferences and schedules.

    Why should I enroll in the MS Dynamics 365 CRM master program at ACTE?

    The MS Dynamics 365 CRM Master Program at ACTE combines expert-led training, real-time projects, hands-on CRM customization, workflow automation, placement support, and industry-recognized certification to prepare you for successful CRM careers.
    Yes We Provide Lifetime Access for Student’s Portal Study Materials, Videos & Top MNC Interview Question.
    After successfully completing the course, you will receive an ACTE course completion certificate recognized by leading organizations, along with real-time project experience, placement assistance, and lifetime access to learning resources.
    Microsoft Dynamics 365 CRM is widely used in customer relationship management, sales, marketing, customer service, business process automation, and enterprise application development across various industries.
    To provide personalized attention and effective learning, ACTE limits each Microsoft Dynamics 365 CRM batch to approximately 5–6 learners, allowing trainers to address every student's questions and learning needs.
    Yes. Microsoft Dynamics 365 CRM is an excellent career choice for freshers, offering opportunities in CRM development, administration, consulting, and business analysis across leading organizations worldwide.
    You can contact our support number at +91 76691 00251 / Directly can do by ACTE.in's E-commerce payment system Login or directly walk-in to one of the ACTE branches in India
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