Best MS Dynamics 365 CRM Training In Gurgaon ⭐ MS Dynamics 365 CRM Course In Gurgaon | Updated 2026
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MS Dynamics 365 CRM Training in Gurgaon

Rated #1 Recognized as the No.1 Institute for Microsoft Dynamics 365 Online Training.

Recognized as the Top Institute for Microsoft Dynamics 365 Training Online, we provide professionals with the expertise and skills needed to excel in using Microsoft Dynamics 365, an advanced business applications.

Our in-depth training program is designed to prepare you for a successful career in Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) with Dynamics 365. Enrolling in our Microsoft Dynamics 365 course, which includes placement support, will give you top-tier training.

  • Leading Microsoft Dynamics 365 Course Training Online
  • Strengthen Your Skills with Interactive Labs and Practical Projects.
  • Trusted by Over 300 Hiring Partners and 10,000+ Successful Graduates.
  • Competitive Fees, Extensive Curriculum, and Guaranteed Placement Assistance.
  • Comprehensive Placement Support with Top IT and Business Solution Providers.
  • Learn from Certified Microsoft Dynamics 365 Professionals with Over 10 Years of Experience.
  • Join Our MS Dynamics 365 CRM Training Institute In Gurgaon To Develop Essential CRM Skills.
  • Gain Practical Experience Through Live Projects, Real-World CRM Scenarios, And Hands-On CRM Training.
  • Receive Placement Assistance And Career Guidance For Professional Success.
  • Enhance Your Expertise With Project-Based Learning And Flexible Learning Schedules.

Job Assistance

1,200+ Enrolled

In collaboration with

65+ Hrs.

Duration

Online/Offline

Format

LMS

Life Time Access

10k+ Placed Students Download Curriculum Interview Questions
Quality Training With Affordable Fee

⭐ Fees Starts From

INR 36,000
INR 16,500
100% Placements | Get Hired in Top MNC

Our Hiring Partners

Gain Practical MS Dynamics 365 CRM Training in Gurgaon

  • Our MS Dynamics 365 CRM Training in Gurgaon provides practical knowledge of customer relationship management, sales operations, business process automation, CRM customization, and customer engagement, helping learners develop skills for modern enterprise CRM environments.
  • The MS Dynamics 365 CRM course covers Sales, Customer Service, Marketing, Power Platform integration, security roles, dashboards, reporting, business processes, and workflow automation, enabling learners to build and manage effective CRM solutions for different business requirements.
  • Learners gain hands-on experience by configuring entities, creating business rules, designing workflows, managing customer records, developing dashboards, generating reports, and integrating Microsoft applications through practical exercises and real-time implementation scenarios.
  • Experienced trainers guide learners through interactive classes, practical demonstrations, and industry-oriented case studies, helping them understand Dynamics 365 CRM architecture, customization methods, configuration practices, integration concepts, and implementation best practices.
  • The training program includes real-time projects, scenario-based assignments, and business use cases that improve CRM problem-solving, analytical thinking, technical capabilities, and functional understanding, preparing learners to handle customer management processes across various industries.
  • Our MS Dynamics 365 CRM Training in Gurgaon also offers placement assistance through resume preparation, mock interviews, technical assessments, interview guidance, and career mentoring, helping learners prepare for roles such as CRM Developer, Dynamics 365 Consultant, and Business Analyst.

What You Will Learn in MS Dynamics 365 CRM Training Course

Understand the fundamentals of CRM, customer engagement, sales processes, and organizational workflows using Microsoft Dynamics 365 CRM solutions.

Learn Sales, Marketing, Customer Service, workflow automation, business process management, and application customization for efficient CRM operations.

Develop practical skills in customer record management, dashboards, reporting, business rules, workflows, and real-time Dynamics 365 CRM implementation scenarios.

Improve knowledge of CRM administration, security management, Power Platform integration, data management, and enterprise CRM solution implementation.

Your IT Career Starts Here

550+ Students Placed Every Month!

Get inspired by their progress in the Career Growth Report.

Other Categories Placements
  • Non-IT to IT (Career Transition) 2371+
  • Diploma Candidates3001+
  • Non-Engineering Students (Arts & Science)3419+
  • Engineering Students3571+
  • CTC Greater than 5 LPA4542+
  • Academic Percentage Less than 60%5583+
  • Career Break / Gap Students2588+
Top Placement Record

Upcoming Batches For Classroom and Online

Weekdays
10 - August - 2026
08:00 AM & 10:00 AM
Weekdays
12 - August - 2026
08:00 AM & 10:00 AM
Weekends
15 - August - 2026
(10:00 AM - 01:30 PM)
Weekends
16 - August - 2026
(09:00 AM - 02:00 PM)
Can't find a batch you were looking for?
INR 16,500
INR 36,000

OFF Expires in

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Who Should Enroll in a Microsoft Dynamics 365 Certification Training

IT Professionals

Non-IT Career Switchers

Fresh Graduates

Working Professionals

Diploma Holders

Professionals from Other Fields

Salary Hike

Graduates with Less Than 60%

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Job Roles After Completing Microsoft Dynamics 365 Certification Course

Functional Consultant

Technical Consultant

Dynamics 365 Developer

Business Analyst

Solution Architect

CRM Consultant

ERP Consultant

Support Consultant

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What’s included ?

Convenient learning format

📊 Free Aptitude and Technical Skills Training

  • Learn basic maths and logical thinking to solve problems easily.
  • Understand simple coding and technical concepts step by step.
  • Get ready for exams and interviews with regular practice.
Dedicated career services

🛠️ Hands-On Projects

  • Work on real-time projects to apply what you learn.
  • Build mini apps and tools daily to enhance your coding skills.
  • Gain practical experience just like in real jobs.
Learn from the best

🧠 Launch Your Career in Top MNC Companies

  • Master technical and HR interview rounds.
  • Gain confidence with expert mock interview practice.
  • Improve your chances of getting hired faster.
Learn from the best

🎯 Interview Preparation For Freshers

  • Practice company-based interview questions.
  • Take online assessment tests to crack interviews
  • Practice confidently with real-world interview and project-based questions.
Learn from the best

🧪 LMS Self Learning Platform

  • Explore expert trainer videos and documents to boost your learning.
  • Study anytime with on-demand videos and detailed documents.
  • Top MNC interview questions & self coding practice.

Curriculum

Syllabus of MS Dynamics 365 CRM Training in Gurgaon
Module 1: Basics
  • ERP overview
  • Business Central intro
  • Navigation
  • Modules
  • Use cases
Module 2: Financial Management
  • General ledger
  • Accounts payable
  • Accounts receivable
  • Cash flow
  • Budgeting
  • Reports
Module 3: Sales & Purchasing
  • Sales orders
  • Purchase orders
  • Invoices
  • Vendors
  • Customers
Module 4: Inventory
  • Stock management
  • Warehousing
  • Item tracking
  • Transfers
  • Valuation
  • Reports
Module 5: Project Management
  • Projects
  • Resources
  • Scheduling
  • Costs
  • Billing
Module 6: Integration
  • Power BI
  • Office tools
  • API integration
  • Automation
  • Data sync
  • Extensions
Module 7: Security
  • User roles
  • Permissions
  • Data security
  • Audit
  • Compliance
Module 8: Real-Time Projects
  • Finance setup
  • Inventory project
  • Sales process
  • Integration
  • Reports
  • Documentation
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Course Objectives

The MS Dynamics 365 CRM Training in Gurgaon aims to provide learners with a strong understanding of Microsoft Dynamics 365 CRM, business process management, CRM customization, workflow automation, and practical implementation techniques used in modern business environments.
  • Develop a strong understanding of CRM concepts and customer engagement processes.
  • Learn Microsoft Dynamics 365 CRM modules and enterprise business applications.
  • Automate repetitive business processes and improve operational efficiency.
  • Build technical skills in CRM configuration, reporting, and customization.
  • Expand career opportunities in Microsoft Dynamics 365 CRM and consulting roles.
  • Gain confidence in implementing and managing enterprise CRM solutions.
Learners develop practical CRM skills through configuration tasks, customization exercises, workflow automation, dashboard development, reporting activities, and real-time projects that improve their ability to implement Microsoft Dynamics 365 CRM solutions for business requirements.
  • Customer relationship management and engagement techniques.
  • Business process design and workflow optimization skills.
  • CRM automation using Microsoft Dynamics 365 tools.
  • Data analysis, reporting, dashboard creation, and visualization.
  • CRM administration and enterprise application management skills.
  • Problem-solving and effective CRM implementation practices.
The program emphasizes practical CRM implementation, solution configuration, customization, and scenario-based learning. Learners understand business requirements and develop scalable Dynamics 365 CRM solutions that support customer management and enterprise operations.
  • Microsoft Dynamics 365 CRM architecture and fundamentals.
  • Entity management, data configuration, and CRM customization.
  • Forms, views, dashboards, business rules, and processes.
  • User roles, security settings, and access permissions.
  • Workflow automation and business process configuration.
  • Power Platform integration, reporting, and data analysis.
  • Configuring Microsoft Dynamics 365 CRM environments.
  • Creating and managing automated business workflows.
  • Managing customer records, accounts, contacts, and activities.
  • Developing reports, dashboards, and CRM analytics.
  • Working on practical Dynamics 365 CRM implementation projects.
  • Applying CRM concepts through real-world business case studies.
CRM customization helps learners configure entities, modify forms and views, create business rules, automate processes, and adapt Dynamics 365 CRM applications to specific organizational needs, improving system usability, productivity, and business process efficiency.
  • Analyze customer and business information using CRM data.
  • Create informative reports and interactive business dashboards.
  • Identify customer behavior and business trends through analytics.
  • Support business planning using accurate customer insights.
  • Improve operational decisions through data-driven information.
The course builds technical knowledge, CRM implementation expertise, business process understanding, customization skills, and project experience while preparing learners for career opportunities as Dynamics 365 CRM Developers, Functional Consultants, CRM Administrators, Solution Specialists, and Business Analysts.
  • Understand Microsoft Dynamics 365 CRM concepts and functionalities.
  • Configure and manage enterprise CRM applications.
  • Implement workflows, business rules, and automated processes.
  • Create dashboards, reports, and customer-focused insights.
  • Customize CRM solutions according to business requirements.
  • Build practical skills for industry-oriented Dynamics 365 CRM careers.
The MS Dynamics 365 CRM Training in Gurgaon prepares learners with practical CRM implementation knowledge, configuration expertise, customization techniques, workflow automation skills, reporting capabilities, and business process understanding, enabling them to manage Dynamics 365 CRM solutions effectively and support digital transformation initiatives.
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Overview of MS Dynamics 365 CRM Course in Gurgaon

The MS Dynamics 365 CRM Course in Gurgaon is structured to help learners build practical knowledge of customer relationship management, business process automation, and enterprise CRM administration using Microsoft's advanced CRM platform. This detailed training program familiarizes participants with CRM concepts, sales management, customer service operations, marketing functionalities, workflow automation, security configuration, reporting, dashboards, and CRM customization. The MS Dynamics 365 CRM Course in Gurgaon focuses on practical education through real-time projects, industry-based case studies, and scenario-driven assignments that improve technical capabilities and CRM implementation knowledge. During the training, learners practice configuring Microsoft Dynamics 365 CRM, handling customer information, designing automated workflows, creating business rules, and connecting CRM applications with other Microsoft business solutions. Skilled trainers offer industry-focused instruction to help participants understand practical business requirements and enterprise CRM deployment approaches. The course also introduces data management, Power Platform connectivity, business analytics, and implementation practices commonly adopted by modern organizations.

Additional Information

Career Roles After MS Dynamics 365 CRM Training in Offline

  • CRM Application Developer: Develops, customizes, and maintains Dynamics 365 CRM applications while improving workflows, customer engagement, and enterprise business processes.
  • Dynamics 365 Functional Consultant: Analyzes business requirements, configures CRM features, recommends solutions, and helps organizations improve customer management processes.
  • CRM System Administrator: Manages CRM users, permissions, security roles, system settings, and platform operations to maintain reliable Dynamics 365 CRM environments.
  • Business Process Analyst: Analyzes business workflows, identifies process gaps, gathers requirements, and recommends CRM solutions to improve organizational efficiency.
  • Dynamics Technical Consultant: Develops customized CRM solutions, integrates external applications, enhances system functionality, and delivers scalable Dynamics 365 solutions.
  • CRM Support Specialist: Troubleshoots CRM issues, assists users, monitors system performance, resolves application problems, and supports smooth daily CRM operations.

Advantages of Learning MS Dynamics 365 CRM

  • Hands-On Industry Exposure: Gain practical experience through real-time projects, business scenarios, and CRM assignments that strengthen technical knowledge and confidence.
  • Improved Business Understanding: Learn customer management, workflow automation, process optimization, and digital transformation concepts used across modern business environments.
  • Better Analytical Skills: Develop analytical and problem-solving abilities through CRM configuration, reporting tasks, dashboard creation, and business solution projects.
  • Convenient Learning Options: Choose weekday, weekend, or fast-track batches designed for students, working professionals, and individuals planning a career transition.
  • Comprehensive Placement Support: Receive resume preparation, mock interviews, career guidance, placement assistance, and professional support for Dynamics 365 CRM career opportunities.
  • Sustainable Career Growth: Build in-demand CRM expertise that supports continuous learning, professional development, career stability, and long-term technology opportunities.

Tools and Technologies Covered During MS Dynamics 365 CRM Training Course

  • Microsoft Dynamics 365 CRM: Learn CRM management, workflow automation, record handling, customization, configuration, and enterprise business process management using Dynamics 365.
  • Power Automate: Create automated workflows connecting business applications, reducing repetitive tasks, and improving operational efficiency through intelligent process automation.
  • Microsoft Power BI: Develop dashboards, create reports, analyze business performance, and generate data-driven insights using interactive visualization and reporting features.
  • Microsoft Excel: Manage CRM datasets, organize business information, perform calculations, analyze data, and create professional reports using advanced Excel features.
  • Microsoft Power Apps: Build low-code applications integrated with Dynamics 365 CRM to automate processes, improve productivity, and support customized business requirements.
  • Microsoft Entra ID: Manage authentication, user permissions, identity services, and access controls to provide secure access to enterprise Dynamics 365 CRM environments.

Career Growth Opportunities After MS Dynamics 365 CRM Professionals

  • Growing Industry Demand: Digital transformation initiatives are increasing demand for Microsoft Dynamics 365 CRM professionals across technology-focused organizations and industries.
  • Competitive Salary Potential: Professionals with Dynamics 365 CRM expertise and implementation skills can access competitive salaries across enterprise technology and consulting positions.
  • Global Career Opportunities: Dynamics 365 CRM skills can help professionals pursue opportunities with multinational companies and international CRM transformation projects.
  • Ongoing Career Advancement: Microsoft certifications, practical projects, and updated technical skills can support professional growth, senior roles, and leadership opportunities.
  • Opportunities Across Industries: Banking, healthcare, manufacturing, education, retail, and logistics sectors require Dynamics 365 CRM professionals for digital business transformation.
  • Microsoft Certification Benefits: Microsoft certifications validate technical skills, strengthen professional credibility, improve employer confidence, and support long-term CRM career growth.
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Need customized curriculum?

Hands-on Real-Time CRM Projects

Project 1
Dynamics 365 Sales Automation

Build a Dynamics 365 CRM solution to manage leads, accounts, contacts, sales activities, workflows, and automation.

Project 2
Customer Service Management

Develop a Dynamics 365 Customer Service solution for managing cases, service requests, customer interactions, support activities, and resolution workflows.

Project 3
Power Automate CRM Workflow

Create automated CRM workflows using Power Automate to manage approvals, notifications, customer activities, and repetitive business processes.

Project 4
Dynamics 365 CRM Analytics Dashboard

Create interactive CRM dashboards using Dynamics 365 and Power BI to analyze sales performance, customer trends, service activities, and business metrics.

Our Leading Hiring Companies for MS Dynamics 365 CRM Placement Support

  • MS Dynamics 365 CRM professionals can pursue opportunities with leading IT firms, consulting companies, and enterprises seeking skilled talent in CRM implementation and automation. MS Dynamics 365 CRM Placement Support can help candidates prepare for relevant career opportunities.
  • Healthcare organizations hire Dynamics 365 CRM professionals to manage interactions, automate service workflows, improve operations, and support efficient customer management.
  • Retail and e-commerce companies seek Dynamics 365 CRM specialists to manage customer data, automate sales processes, improve marketing, and support business growth.
  • Banking and financial organizations recruit Dynamics 365 CRM professionals to strengthen customer engagement, automate processes, improve communication, and manage relationships.
  • Manufacturing and enterprise companies hire Dynamics 365 CRM professionals to improve customer service, automate workflows, manage data, and enhance productivity across departments.
  • Candidates can explore CRM career opportunities with TCS, Infosys, Wipro, Cognizant, IBM, Capgemini, Deloitte, and Tech Mahindra through MS Dynamics 365 CRM Placement Support.

Achieve a Professional Microsoft Dynamics 365 CRM Certification

Earn a recognized Microsoft Dynamics 365 CRM Certification that demonstrates your expertise in CRM implementation, workflow automation, application customization, data management, and enterprise solutions. This certification validates your practical knowledge of Microsoft Dynamics 365 CRM, strengthens your professional profile, and builds industry credibility. It can improve your employability, expand career opportunities, and prepare you for roles such as Dynamics 365 CRM Consultant and other CRM-related positions.

Complete Your Course

a downloadable Certificate in PDF format, immediately available to you when you complete your Course

Get Certified

a physical version of your officially branded and security-marked Certificate.

Get Certified

Our Industry-Experienced Microsoft Dynamics 365 CRM Trainers

  • Our Microsoft Dynamics 365 CRM trainers bring strong industry experience and explain concepts through practical sessions, interactive learning, and enterprise-oriented training approaches.
  • Experienced Microsoft Dynamics 365 CRM Trainers make complex concepts easier to understand through live demonstrations, real-world business examples, and practical explanations.
  • Training focuses on real-time projects, CRM configuration, workflow automation, application customization, and implementation techniques based on current enterprise requirements and industry practices.
  • Expert trainers offer personalized assistance, technical guidance, project support, interview preparation, and career mentoring to help learners build confidence and achieve their professional goals.
  • Our trainers regularly update course materials with the latest Microsoft technologies, helping learners develop relevant CRM knowledge, practical capabilities, and industry-aligned implementation skills.
  • Industry professionals contribute practical insights, project exposure, placement guidance, and role-based expertise to help learners prepare for Microsoft Dynamics 365 CRM career opportunities.

Authorized Partners

ACTE TRAINING INSTITUTE PVT LTD is the unique Authorised Oracle Partner, Authorised Microsoft Partner, Authorised Pearson Vue Exam Center, Authorised PSI Exam Center, Authorised Partner Of AWS .
100% Placements | Get Hired in Top MNC

    Career Support

    Placement Assistance

    Exclusive access to ACTE Job portal

    Mock Interview Preparation

    1 on 1 Career Mentoring Sessions

    Career Oriented Sessions

    Resume & LinkedIn Profile Building

    We Offer High-Quality Training at The Lowest Prices.

    Affordable, Quality Training for Freshers to Launch IT Careers & Land Top Placements.

    What Makes ACTE Training Different?

    Feature

    ACTE Technologies

    Other Institutes

    Affordable Fees

    Competitive Pricing With Flexible Payment Options.

    Higher Fees With Limited Payment Options.

    Industry Experts

    Well Experienced Trainer From a Relevant Field With Practical Training

    Theoretical Class With Limited Practical

    Updated Syllabus

    Updated and Industry-relevant Course Curriculum With Hands-on Learning.

    Outdated Curriculum With Limited Practical Training.

    Hands-on projects

    Real-world Projects With Live Case Studies and Collaboration With Companies.

    Basic Projects With Limited Real-world Application.

    Certification

    Industry-recognized Certifications With Global Validity.

    Basic Certifications With Limited Recognition.

    Placement Support

    Strong Placement Support With Tie-ups With Top Companies and Mock Interviews.

    Basic Placement Support

    Industry Partnerships

    Strong Ties With Top Tech Companies for Internships and Placements

    No Partnerships, Limited Opportunities

    Batch Size

    Small Batch Sizes for Personalized Attention.

    Large Batch Sizes With Limited Individual Focus.

    LMS Features

    Lifetime Access Course video Materials in LMS, Online Interview Practice, upload resumes in Placement Portal.

    No LMS Features or Perks.

    Training Support

    Dedicated Mentors, 24/7 Doubt Resolution, and Personalized Guidance.

    Limited Mentor Support and No After-hours Assistance.

    FAQs

    Are there any special discounts available?

    Call now: +91-7669 100 251 to learn about the latest discounts and special offers available for you!
    • ACTE provides placement assistance to eligible learners. You can explore our Placed Students List for more information.
    • We maintain industry connections with 700+ leading MNCs, including SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, and IBM.
    • Thousands of learners have received placement opportunities in India and internationally through our career support initiatives.
    • ACTE conducts mock interviews, presentation sessions, and career development activities to help learners prepare for professional interview environments.
    • Our placement support focuses on helping learners improve their employability and interview performance.
    • The placement team provides career guidance and assistance throughout the job search process.
    • Please visit your Student Portal to access job openings, study materials, videos, recorded sessions, and MNC interview questions.
    The ACTE certification demonstrates your knowledge and skills in the selected technology domain. Its career value may vary depending on employer requirements, industry expectations, practical experience, and the relevance of the certification to specific job roles.
    Yes, the MS Dynamics 365 CRM training includes practical project-based learning that helps participants understand real-world CRM scenarios, develop implementation skills, and gain experience relevant to professional Dynamics 365 CRM roles.
    ACTE trainers are experienced IT professionals and subject matter experts with relevant industry knowledge. They provide practical instruction, real-world examples, and guidance to help learners understand Microsoft Dynamics 365 CRM concepts effectively.
    If you miss a session, you can request available make-up support or use recorded learning resources. Course materials and learning resources also help you review missed topics and continue your MS Dynamics 365 CRM training.
    The MS Dynamics 365 CRM course is available through classroom, one-on-one, fast-track, customized, and online training options, allowing learners to select a format that suits their schedules and learning preferences.

    Why should I learn MS Dynamics 365 CRM at ACTE?

    Learning MS Dynamics 365 CRM at ACTE provides access to an industry-focused curriculum, experienced trainers, practical projects, learning resources, certification support, placement assistance, and career guidance.
    Yes. Learners can access course materials, videos, recorded sessions, and MNC interview questions through the Student Portal.
    Yes, the course emphasizes hands-on learning through practical exercises, real-world projects, interactive sessions, and business scenarios. Mock interviews and discussions also help learners prepare for professional CRM challenges.
    You can contact the ACTE support team at [enquiry@acte.in](mailto:enquiry@acte.in) or complete the enrollment process through ACTE's online payment system. You may also visit an ACTE branch for enrollment assistance.
    After successfully completing the MS Dynamics 365 CRM training program, you will receive an ACTE course completion certification that recognizes your training and learning in the CRM domain.
    Recorded video lessons are provided through the course platform. After enrollment and payment, learners can access available recorded sessions and study the lessons according to their preferred schedule.
    You can contact ACTE at +91 76691 00251 for enrollment assistance. You may also complete the payment process through ACTE.in or visit an ACTE branch directly for registration support.
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