Robotic Process Automation (RPA) Training in Madurai

RPA Is Used Everywhere

Opening up internal tools to customers or employees

• Almost all customer service or tech support departments have internal tools with advanced functionality.
• They rely on service reps to use those tools and serve internal or external customers. Especially if those tools are in legacy systems, it is difficult to expose them directly to customers or employees without training.
• However RPA offers a solution.
• Frequency of usage of most functionality follows the pareto principle. A few functionality are quite commonly used while the rest are almost never used.
• After identifying the popular functionalities of an internal tool, it is possible to write simple web interfaces that complete those functionalities with the help of bots. This saves users time while reducing burden of support teams.

Software installations

RPA can enable single click installations of complex systems with interdependent components.

Automated testing

• RPA tools evolved from testing tools that mimic user interactions.
• While tests can be built into software, it is important to test from a user perspective. Such tests are time consuming when performed manually.
• However, they can be lightning fast when they are automated.
• Common test scenarios are automated with RPA tools and these tests are run after every version, ensuring that new bugs are not introduced to the code.
• Obviously, more creative manual tests are required based on the specific feature developed in each new version.
• However, automated testing with RPA tools can facilitate testing and improve software quality. Since these tests tend to be simple, no code RPA solutionsare ideal in such scenarios.

Finance

Financial planning

Financial planning involves the unexciting exercise of processing and merging financial statements from numerous departments in a Financial Planning & Analysis (FP&A) system which can be at least partially automated.

Bank statement reconciliation

Extracting data from bank statements for reconciling records and comparing them against the company’s own records was manually done via complex spreadsheets. However, this is a process that can relatively easily be automated. An important point to pay attention to is that rules based automation could break when company changes the banks it is working with. It is best to test initial outputs of the bots after your company changes its banking service providers.

Daily P&L preparation

• Large financial services companies, especially those in the trading business, track P&L and risk exposures daily.
• While some companies have automated these processes, there are still companies that rely on excel, legacy tools and manual effort to complete these reports.
• UiPath reports that they worked to automate daily P&L preparation for a financial services company. Resulting RPA installation reduced handling time from 60 minutes to 20 minutes, increasing accuracy of reports.

HR

Candidate sourcing

• Companies relying on legacy HR systems can use bots to automate aggregating CVs, assessment results and interview notes using bots.
• However, most modern HR systems take care of these functionality reducing the need for custom solutions

Employment history verification

• This process includes numerous routine steps such as arranging interviews, maintaining records.
• UiPath provides a case study where they rolled out an automation program in 8 weeks, reducing 40% of the manual labor.

Hiring& onboarding & headcount reduction

• Especially for growing or shrinking firms hiring and firing brings significant burden on HR and other support functions like IT, security, facilities management.
• While it is costly to build a solution that encompasses all these functions and completes the necessary tasks for new or leaving employees, RPA bots can be deployed relatively fast and effectively.
• Automating part of the process and measuring its progress on the RPA bot management module brings speed and transparency to the whole process.
• An Argos Labs case study shows how adding new hires to the myriad of tools used by modern companies can be simply automated. 
• A UiPath case study highlights how they reduced onboarding time from 30 minutes to 3 minutes with a scalable solution.

Payroll automation

• Payroll  function requires repetitive processing of payroll taking into myriad regulations and company rules.
• While modern payroll software provides a good solution for this process, some companies rely too much on legacy systems to be able to make the switch to a modern payroll software.
• They can rely on bots to increase automation in the payroll management process.
• A case study from UiPath claims to have achieved 85% faster payroll processing with no manual errors. Implementation took 7 weeks and reduced manual effort to 25%.

Absence management

• Your personnel will be notoriously bad at recording their absences and vacations. Personnel can be genuinely confused about or unaware of the absence management system. Second, they will not want to learn or remember how to use the system because once they do that, they will be required to fill in all their absences and no one wants that.
• The problem is that while it is not ethical to hide someone’s absences, it is also not a major crime like embezzlement. It is something that can easily be forgotten by the absentee, therefore easily forgiven.
• Easiest solution: Let people decide their vacations as long as they get their work done. It’s called unlimited vacation policy and could increase autonomy of your team while saving them a lot of bureaucratic hassle.
• Slighly harder solution: Set up a simple RPA bot to cross check absentee reports against time logged in the corporate network and let your teams fill in the absences they had. You could also use another simple bot to simplify filling in absence information so your personnel does not forget to notify the system when they have an absence.
• A real life example is provided by UiPath. They rolled out automation for handling sick certificates in SAP in 3 months for a German HR services provider. RPA roll-out reduced manual effort to 5% of pre-automation levels and reduced processing time by 80%.

Worker’s compensation claims

As Blue Prism explain in their case study about their work with Walgreens, workers’ absence due to injury or sickness needs to be reported to the claims management service provider to manage worker’s compensation claims. This is a relatively simple and automatable process.

Expense management

• Though there are sophisticated dedicated expense management solutions, most companies still use outdated systems that require employees to provide details on their expenses.
• Most of those details such as expense amount, date or location are already available in the receipts provided by employees.
• An OCR capable RPA solution can extract important fields from receipts automatically, allowing employees to waste much less time with expenses. This can also save them from carrying around receipts as simply taking pictures of their receipts would be enough to extract the relevant data from receipts and fill important fields in the expense form.

HR virtual assistants

• Putting all of these services together for employees is also possible.
• A chatbot that authenticates customers and serves all their HR related needs would help HR departments to focus on higher value added activities.
• Such a bot could help employees register sick leave and vacation time, request information about their work contract and submit expense reimbursements.