50+ REAL-TIME Microsoft Dynamics 365 Interview Questions and Answers

Last updated on 14th Nov 2021, Blog, Interview Questions

The enhanced search for Microsoft Dynamics 365 has created a lot of opportunities in this field. Microsoft Dynamics 365 is one of the foremost CRM platforms of the existing world. Arrangements are stimulating to Microsoft dynamics due to a large expanse of events that they become which include an expanded number of clients, high consumer support, more good marketing strategies, progress sales, smooth business process, more trustworthy analytics, etc. To get you your dream job, we have collected the Microsoft Dynamics 365 Interview Questions. This article will be continuing to support you! Let us begin!

1. Is Microsoft Dynamics a database?

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The Microsoft Dynamics AX database is a relational database. Store data for multiple companies in the database to apply the same application logic to multiple data sets. Cache tables and records.

2.What is the use of dynamics 365?

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Dynamics 365 is a set of interconnected, modular Software-as-a-Service (SaaS) applications and services designed to both transform and enable your core customers, employees, and business activities. It combines CRM and ERP capabilities, integrating your data, business logic, and processes.

3. Explain the structure of finance and operation dynamics 365?

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4. Is Microsoft Dynamics AX still available?

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As the Dynamics AX moniker has officially been retired, this FAQ will refer to the product as Dynamics 365 for Finance and Operations, unless specifically differentiating between new and old versions.

5.How do I access Dynamics CRM?

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To log into the Home portal, go to https://home.dynamics.com. This takes the user to the various Dynamics 365 apps available: Selecting an app will log the user directly into the app. Note in the url, “CRM” may change with the region.

6. Describe the architecture of decoupled architecture dynamic 365?

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7. What is Al language?

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AL is the programming language that is used for manipulating data (such as retrieving, inserting, and modifying records) in a Dynamics 365 Business Central database, and controlling the execution of the various application objects, such as pages, reports, or codeunits.3

8. Does Azure have Dynamics 365?

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With Azure, your Dynamics 365 can efficiently work with your database on-site, and the rest of your CRM and ERP on your cloud. … They are built to work together, and you get more from each tool by hosting Dynamics 365 on Azure.

9. Is Microsoft Dynamics GP an ERP system?

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Dynamics GP is a mid-market business accounting or enterprise resource planning (ERP) software package that uses Microsoft SQL Server to store data.

10. What development tools do you use for CRM development?

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Mention – Discuss your experiences with Solutions, how you used them. How would you use solutions?

11. Describe the extend dynamic 365 customer engagement?

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12. What is Microsoft Dynamics 365 used for?

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Microsoft Dynamics 365 is a cloud-based business applications platform that combines components of customer relationship management (CRM) and enterprise resource planning (ERP), along with productivity applications and artificial intelligence tools.

13. Is Dynamics 365 a CRM or ERP?

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Dynamics 365 is a cloud and on-premise product suite with functionality covering CRM (front-office) and ERP (back-office). Microsoft’s leadership in business technology dates back several decades. But, the history of the CRM and ERP systems begins in the 80s.

14. What is included in Microsoft Dynamics 365?

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Dynamics 365 is a set of interconnected, modular Software-as-a-Service (SaaS) applications and services designed to both transform and enable your core customers, employees, and business activities. It combines CRM and ERP capabilities, integrating your data, business logic, and processes.

15. What can Microsoft Dynamics do?

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Dynamics CRM is a piece of business software, made by Microsoft. It’s a customer relationship management software that helps businesses manage their customer database, generate new leads, engage with their customers, and resolve customer service issues.

16. What is CRM called now?

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Microsoft Dynamics 365 Customer Engagement The software that was known as Microsoft Dynamics CRM, is now known as Dynamics 365 Customer Engagement.

17. Is Microsoft Dynamics an ERP system?

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Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. … Microsoft Dynamics offers services for small, medium, and large businesses.

18. Who is using Dynamics 365?

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• Dynamics 365 customer stories
• Automotive. Mercedes-Benz USA
• Education. Dow University of Health Sciences.
• Financial Services. Banco Sabadell.
• Government. New Zealand Trade and Enterprise.
• Health. Dayton Children’s Hospital.
• Manufacturing. Sandvik.
• Media and telecommunications. Miami HEAT
• Retail and consumer goods. L’Oréal.

19. How long does it take to implement Dynamics 365?

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For a small company, planning to only implement the finance modules, the process can take from 3 to 6 months. If yours is a medium-sized company and your project includes core financials, sales, purchasing, and inventory control, the implementation project could take 6 to 9 months.

20. Explain the architecture of dynamic 365 commerce architecture overview?

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21. Does Office 365 have a CRM?

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Microsoft Office 365 CRM Online is a module to the Office 365 suite called Dynamics 365. This module offers full Marketing, Sales, Customer Service, Field Service and Project Service (project management) functionality. The CRM module to Office 365 was first released in 2013 as Microsoft Dynamics CRM Online.

22. Who owns Microsoft Dynamics?

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Microsoft Dynamics 365 is a product line of enterprise resource planning (ERP) and customer relationship management (CRM) intelligent business applications announced by Microsoft in July 2016 and released on November 1, 2016.

23. Who uses Microsoft Dynamics ERP?

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Companies using Microsoft Dynamics AX for Enterprise Resource Planning include: Sempra US Gas & Power, a United States based Professional Services organisation with 17000 employees and revenues of $100.00 billions, Carrefour S.A., a France based Retail organisation with 321383 employees and revenues of $95.72 billions,

24. How many types of Microsoft Dynamics are there?

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The Microsoft Dynamics line is categorized into two groups. For small to mid-sized businesses, the ideal ERP software is GP, NAV, and SL. For the enterprise sector, the primary option is AX.

25. Which company uses Microsoft Dynamics?

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The list of companies using Microsoft Dynamics 365 are Acres Group, Kastle Systems, BTD Manufacturing, and Bio-Techne. Which are the companies using Dynamics 365? The companies using Dynamics 365 are mainly the mid-sized and small organizations.

26. What size companies use Microsoft Dynamics?

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Microsoft Dynamics 365 is most often used by companies with 50-200 employees and 1M-10M dollars in revenue.

27. How much does it cost to implement Dynamics 365?

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Your cost for Dynamics 365 CRM will depend on the size of your sales team and the licenses you choose to purchase. On average, our customers spend about $5,000 to $10,000 on their annual subscription, while implementation typically costs $15,000.

28. How is Microsoft Dynamics implemented?

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Enhances integration: Microsoft Dynamics 365 comes with a structured implementation methodology. You can integrate it to financial, operation, and customer data in an intelligent and common system. Familiarity: The software comes with the same user interface and framework as previous solutions in Microsoft.

29. Who uses Dynamics CRM?

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The companies that are currently using Microsoft Dynamics CRM are 4Com, BluLink Solutions, Calspan Corporation, Dallas Airmotive Inc, Extended Stay America, etc. What is the Microsoft Dynamics CRM market share? Microsoft Dynamics CRM has a market share of 9.7%.

30. What is MS Dynamics ERP?

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Dynamics AX is a powerful enterprise resource planning (ERP) software package for finance and operations. It helps global enterprises organise, automate, and optimise their processes on-premises, in the cloud, or through hybrid deployment. It’s part of the Microsoft Dynamics suite of intelligent business applications.

31. Is Microsoft Dynamics web based?

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Dynamics CRM is a server-client application, which, like Microsoft SharePoint, is primarily an IIS-based web application which also supports extensive web services interfaces. The name and licensing changed with the update from Dynamics 2016. Microsoft Dynamics CRM currently has over 40,000 customers.

32. Describe the dynamics 365 as an application integration platform dynamics 365 CRM?

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33. What is Microsoft Dynamics written in?

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Dexterity Microsoft Dynamics GP is written in a language called Dexterity. Wikipedia states the following on Dexterity: The Dexterity programming language was designed in the early 1990s for the implementation of platform independent graphical accounting software.

34. Where is Dynamics 365 data stored?

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Within Microsoft’s Azure online services, data for Dynamics 365 and Office 365 is stored in two data centres in the UK. One is in Durham and one in London. These data centres are dedicated to Dynamics 365 and Office 365.

35. How old is Microsoft Dynamics?

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Microsoft Dynamics is born In 2006 the rebranding went one step further, and the division and its products underwent a name change. Microsoft Business Solutions became Microsoft Dynamics.

36. How is data stored in Microsoft Dynamics?

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As a Dynamics 365 user, your data will be stored at one of Microsoft’s large data centers. These centers are located around the world. Microsoft allows you to determine exactly where your data will be stored based on information about which services you are using and where your business is located.

37. Is Dynamics 365 a relational database?

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Dynamics 365 already included relational database capabilities, but the SQL Database graph makes it easier to express certain kinds of queries. This means Dynamics 365 users can ask a range of questions and get quick answers. … With Azure SQL Database up, we are up, and customers are up.

38. What is CRM and ERP?

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While the entire organization will come to rely on both ERP and CRM systems, the fundamental difference between ERP and CRM is that ERP is primarily for financial data and the finance department, while CRM is customer data used by the sales and customer service departments.

39. Explain the Microsoft Dynamics 365 CRM enthusiast ?

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Microsoft Dynamics CRM is a web-based application that uses a multi-tier architecture enabling the platform to be extended and scaled. Microsoft Dynamics CRM is built on the following components; Microsoft SQL Server database. Web services.

40. What is MS Dynamics 365 ax?

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Dynamics AX is a powerful enterprise resource planning (ERP) software package for finance and operations. It helps global enterprises organize, automate, and optimize their processes on-premises, in the cloud, or through hybrid deployment. It’s part of the Microsoft Dynamics suite of intelligent business applications.

41. Is Dynamic 365 secure?

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As a holistic CRM solution, Dynamics 365 provides a robust security framework to avoid any data leaks or attacks. Customer data can be highly confidential and sensitive and requires extreme caution when shared across your various applications and agents.

42. Is Microsoft Dynamics on premise?

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With unrivalled flexibility, Microsoft Dynamics 365 is available as a cloud service, or installed as an on-premise database. Microsoft Dynamics 365 is available in the cloud, or can be implemented as an on-premise or hybrid solution, offering unrivalled flexibility to move from one deployment model to another.

43. How do I install Dynamics 365 on premise?

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On the dashboard, select the Shared asset library tile. On the Model tab, in the grid, select the Dynamics 365 for Operations on-premises – Deployment scripts row. Select Versions, and then download the latest version of the zip file for the scripts.

44. Is Dynamics 365 a web app?

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Our Web Apps add functionality and expand the capabilities of the out-of-the-box Microsoft Dynamics 365 Human Resources solution. … Each Web App supports a different range of functions that makes the lives of your workforce much easier and prepares your company for the future.

45. What programming language is used for Dynamics 365?

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X++ As we mentioned, X++ is the main programming language of Dynamics AX, now rebranded as Dynamics 365 for Finance and Operations. This programming language powers all the items and elements that you can find within this Microsoft environment. Such as classes, forms, queries, data types, etc.

46. Is X++ similar to Java?

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X++ was designed to be a superset of Java with strong data access features. In some ways the data access features were like LINQ, but it is much older and in some ways more powerful.

47. Describe the architecture of microsoft dynamics 365 apps?

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48. How do I access my Dynamics 365 online database?

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Open your Microsoft Sql Server Management studio and connect to your environment. Click on Connect. Now you are connected, you can access the database in read-only mode. Following the user you are connected with, you will be limited to request the entities you have the read right set in the CRM.

49. How do I connect to Microsoft Dynamics 365?

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Create a connection

Open a record, and then on the command bar, select Connect > To Another. The record you start with is known as the source record. In the New Connection dialog box, enter a Name and As this role to identify the connection role for the record you want to connect to, called the target record.

50. What is Dynamics 365 used for?

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Microsoft Dynamics 365 is a cloud-based business applications platform that combines components of customer relationship management (CRM) and enterprise resource planning (ERP), along with productivity applications and artificial intelligence tools.

51. What companies use Dynamics NAV?

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Companies using Microsoft Dynamics NAV for Enterprise Resource Planning include: Grupo ACS, a Spain based Construction and Real Estate organisation with 195461 employees and revenues of $40.44 billions, Spar International, a Netherlands based Consumer Packaged Goods organisation with 50000 employees

52. What can Microsoft Dynamics do?

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Dynamics CRM is a piece of business software, made by Microsoft. It’s a customer relationship management software that helps businesses manage their customer database, generate new leads, engage with their customers, and resolve customer service issues.

53. What modules are available in Dynamics 365?

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• Dynamics 365 Modules:

• Finance (Finance and Operations)
• Supply Chain Management.
• Retail/Commerce.
• Business Central.
• Talent.
• Sales.
• Customer Service.
• Project Service Automation.

54. Can I trust Microsoft with my data?

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As explained over at the Microsoft Trust Center, Microsoft does not share your data with third parties, including advertiser-supported services. They also do not mine any of your data for marketing or advertising purposes.

55. What is included in Dynamics 365?

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What is included with Microsoft Dynamics 365? Microsoft combines Dynamics CRM and ERP solutions into one, cloud-enabled product offering. The Dynamics 365 Apps are Sales, Field Service, Customer Service, Project Service Automation, Marketing, Financials, and Operations.

56. How to clean up dormant contacts in CRM and generate insights?

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57. Where is Microsoft Dynamics hosted?

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Dynamics 365 in the cloud Cloud-based instances of Dynamics 365 are hosted on Azure, Microsoft’s web services platform, which allows programs and services to be built, tested, deployed, and managed from a network of managed data centers located across the globe.

58. What are CDS PowerApps?

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CDS is the free database service that you can use in Power Apps to store and retrieve the data of your apps. So in a nutshell; CDS stores your PowerApps data at no extra cost, it is easy to manage. You don’t need a database developer to go and build a database for you to load your data into it.

59. Where is all of my data stored?

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All of the data (i.e. YOUR data) is stored on hard drive arrays in servers that are susceptible to many of the same faults as the storage in your laptop or desktop computer. Additionally, depending on which provider you use, the data centre could be based in a different country, or possibly even a different continent.

60. How much storage do you get with Dynamics 365?

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For new subscriptions activated after 1st April 2019, the default tenant-wide storage capacities are: Dataverse for Apps Database: 10 GB. Dataverse for Apps File: 20 GB.

61. Is forward mailbox Dynamics 365?

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Forward mailbox functionality in Server-Side Synchronization was initially made available in previous versions of Dynamics 365 to ease customer migration from the E-mail Router to Server-Side Synchronization if the pre-existing environment was previously set up to use forward mailbox functionality.

62. What database does Microsoft Dynamics use?

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SQL server Dynamics 365 CRM – SQL server is the database used for Dynamics 365 system and it is one of the prerequisites to install Dynamics 365.

63. What is CDM and CDS?

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Summary. Although the names are so similar, these two are talking about different things: CDS is a data storage system, and CDM is a metadata structure framework. They often work with each other, because CDS, like any other database systems, would get a better outcome if it works with a unified data model.

64. Is Dynamics 365 the same as a power platform?

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65. Is Microsoft Dynamics a platform?

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Dynamics 365 is a new, cloud-based enterprise software platform, bundling ERP, CRM and HCM products alongside Power BI reporting functions in one streamlined, unified package.

66. What are the significant differences between configuration and customization?

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Configuration	Customization
The scope of the configuration and the future applications of CRM.	In order to write Plugins and custom workflows, the candidate would require a fair bit of programming language, and these are referred to as customization.
For instance, Dynamics CRM would always provide you with a very environment that is flexible in nature and of arrangement with the help of which admin users or end users can reap rich benefits.	Moreover, Dynamic CRM facilitates a broad scope in customization and configuration. Hence, it is suggested to think about shape first before the process of customization.

67. How can you enable or disable the form assistant? And how to be sure that the form assistant is expanded or not?

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One can use the following pathway to ensure this– Navigate to Customization >> Open the Entity >> Open Forms and Views >> Open Form >> Select Form Properties >> Open Display Tab >> Check/Uncheck the “Enable the Form Assistant” and “Expanded by Default”.

68. Explain the difference between theWorkflow and Dialogues?

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Workflow	Dialogues
Workflow refers to the Asynchronous process and requires no user input. It is a background process.	Dialogue works based on the asynchronous process and a user needs to give input.

69. How to enable/disable the form assistant? How to make sure the form assistant is expanded/collapsed on a form?

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Navigate to Customization >> Open the Entity >> Open Forms and Views >> Open Form >> Select Form Properties >> Open Display Tab >> Check/Uncheck the “Enable the Form Assistant” and “Expanded by Default”.

70. Explain how different Asynchronous and synchronous plugins are?

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synchronous	Asynchronous
Synchronous plugins must operate straight away.	Asynchronous plugins can be delayed.

71. Is Microsoft Dynamics GP going away?

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Recently, Microsoft announced that they would be discontinuing support for Dynamics Great Plains by 2025. ” Based on the Microsoft website below, as of now, Microsoft has not announced End of Life for Dynamics GP as a whole. They have only announced End of Support for older GP versions under Fixed Life Cycle Policy.

72. What is the core difference betweenDelete and Remove buttons on the solution?

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Removal button	Delete button
This helps in releasing the components from the solution.	This helps in removing a component from a CRM.

73. Describe the microsoft dynamic 365 CRM forum community forum?

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Microsoft Dynamics 365 is a cloud-based business applications platform that combines components of customer relationship management (CRM) and enterprise resource planning (ERP), along with productivity applications and artificial intelligence tools.

74. What are the differences between Find and Advanced Find?

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Find	Advanced find
It performs a search on an attribute	It performs a search on the conditions and attributes for which the user customizes or runs.
It is faster as it searches for one attribute and returns the result.	It is slower as it searches for all the attributes and conditions while parsing through records.
It is applicable on only active records.	It is applied to all the records.

75. Is Microsoft Dynamics an ERP system??

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Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. … Microsoft Dynamics offers services for small, medium, and large businesses.

76. Difference between GAC, Database, and Disk deployments?

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GAC Deployment	Database Deployment	Disk Deployment
It does not support CRM 2011 online deployments.	It supports CRM 2011 online deployments	It does not support CRM 2011 online deployments.
You can refer to external DLL assemblies used in Plugin only if the registration is in GAC.	You can refer to external DLL assemblies used in Plugin only if the registration is in GAC.	You can refer to external DLL assemblies from the disk and from GAC.
It is applicable on only active records.	It is applied to all the records.

77. Which company uses Microsoft Dynamics?

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The list of companies using Microsoft Dynamics 365 are Acres Group, Kastle Systems, BTD Manufacturing, and Bio-Techne. Which are the companies using Dynamics 365? The companies using Dynamics 365 are mainly the mid-sized and small organizations.

78. How secure is Microsoft Dynamics?

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Online Security

Data is encrypted at-rest by using Transparent Data Encryption (TDE) and backup encryption. Data backups are always encrypted. All network traffic inside the service is encrypted by using industry standard encryption protocols.

79. How Safe Is Microsoft cloud?

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The answer to all three questions is the same: The major cloud storage services are highly secure. In general, your files are better protected with a top cloud storage provider than they are on your laptop or an external drive.

80. Can Microsoft OneDrive be hacked?

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Yes, OneDrive can be hacked. While technically any online service can be hacked, the risk of this happening to a service like OneDrive or Microsoft, or a reputable service, is so small that you don’t have to worry about it. Your own account is at greater risk of compromise, as individual accounts are lost every day.

81. How secure is Microsoft OneDrive?

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Microsoft advertises the OneDrive Personal Vault with the fact that the data in it is even more securely encrypted in addition to the 2-factor authentication. However, as we have often pointed out, there are different types of encryption, and very few of them completely prevent third parties from accessing your data.

82. How long has Microsoft Dynamics 365 been around?

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Microsoft Dynamics 365 is a product line of enterprise resource planning (ERP) and customer relationship management (CRM) intelligent business applications announced by Microsoft in July 2016 and released on November 1, 2016.

83. What is the difference between plug-in and workflow with regard to security restrictions?

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Plug- in	Workflow
The user requires a system admin or system customizer security role and membership in the development administrator group, in order to register a plug-in with the platform	The user can use the web application for workflow.
Outer Join	Yes

84. What is the future of Dynamics GP?

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The future of Dynamics GP looks bright

But I’m afraid not. Microsoft has officially published a new Roadmap for Microsoft Dynamics GP and it confirms that the product will be enhanced and supported beyond 2028.

85. What type of CRM is Microsoft Dynamics?

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Dynamics CRM is a server-client application, which, like Microsoft SharePoint, is primarily an IIS-based web application, which also supports extensive web services interfaces. Clients access Dynamics CRM either by using a browser or by a thick client plug-in to Microsoft Outlook.

86. What is Microsoft Dynamics 365 used for??

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Microsoft Dynamics 365 is a cloud-based business applications platform that combines components of customer relationship management (CRM) and enterprise resource planning (ERP), along with productivity applications and artificial intelligence tools.

87. What is the difference between Microsoft 365 and Dynamics 365??

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Dynamics 365, as we know, is a cloud-based solution that offers all that you need for CRM and ERP, in a single package, while Office 365 is a subscription offering that offers access to office applications like Word, Outlook and Excel. It also allows access to other productivity services enabled over the internet.

88. What is included in Microsoft Dynamics 365??

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Dynamics 365 is a set of interconnected, modular Software-as-a-Service (SaaS) applications and services designed to both transform and enable your core customers, employees, and business activities. It combines CRM and ERP capabilities, integrating your data, business logic, and processes.

89. What are the different web services available in MS CRM?

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Deployment	Discover
To create and import organizations	To identify the available organization information in a deployment.
To enable and disable organizations.	To access data and metadata.
To add deployment administrators.	To configure IFD and claims-based authentication.

90. Is Microsoft Dynamics cloud-based?

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Dynamics 365 in the cloud

Cloud-based instances of Dynamics 365 are hosted on Azure, Microsoft’s web services platform, which allows programs and services to be built, tested, deployed, and managed from a network of managed data centers located across the globe.

91. Who uses Microsoft Dynamics ERP?

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Companies using Microsoft Dynamics AX for Enterprise Resource Planning include: Sempra US Gas & Power, a United States based Professional Services organisation with 17000 employees and revenues of $100.00 billions, Carrefour S.A., a France based Retail organisation with 321383 employees and revenues of $95.72 billions,

92. Is Microsoft Dynamics part of Azure?

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Dynamics 365 and Azure: Built for each other

With Azure, your Dynamics 365 can efficiently work with your database on-site, and the rest of your CRM and ERP on your cloud. They are built to work together, and you get more from each tool by hosting Dynamics 365 on Azure.

93. What are the differences between early binding and late binding?

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Early binding	Late binding
In early binding, the compiler binds the objects to methods at the compile time.	In late binding, the compiler binds the objects to methods at the runtime.
Example:Function overloading.	Example:Function overriding.