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SCCM Engineer | Now Hiring On Amdocs – Apply Now!

Last updated on 24th Oct 2020, Blog, Jobs in Coimbatore

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System Engineer (SCCM Packager) will maintain both the thick install and virtual install application packages for COTS and GOTS products used in the environments. Currently utilized application packaging technologies include but are not limited to Admin Studio, and Microsoft System Center Configuration Manager (SCCM). The Application Packager (SCCM Packager) will be part of the Desktop team to support application packaging for a Windows 7 and Windows 10 deployment as well as other commercial off the shelf products such as Google Chrome, Adobe and JAVA Products and other add-ons. The SCCM Packager will act as one of the point of contact between the Desktop Team for technical support regarding packages and SCCM deployments.


  • Build common application packages into SCCM and deploy onto servers and workstations
  • Create/maintain workstation images and build new systems with standard imaging process. Responsible for process and procedures for image build and support checklist
  • Create and maintain automated application deployment packages
  • Develop software installation scripts and provide code review for complex software installations
  • Develop/implement firm-wide downloads for firm supported workstations
  • Assist Support Services in advanced level software installation package distribution troubleshooting
  • Design, implement and configure the COTS/GOTS software needed to support our enterprise SCCM 2012 infrastructure
  • Update/Create documentation as needed (user guides, admin guides, knowledge base articles, FAQs, quick reference guides)
  • Create standard operating procedures on all solutions implemented
  • Providing user support and guidance
  • Research, evaluate, and remain current on emerging tools, techniques, and IT technologies
  • Work closely with client to perform technical and requirements analysis
  • Working effectively in a collaborative and innovative team-oriented environment
  • Clearly communicates and sets expectations of all developer tasks
  • Closely work with multiple groups to review work and to remove impediments/road blocks
  • Provides weekly statuses & estimates of all priority and non-priority projects along with recommended scope or schedule changes based on capacity and unforeseen challenges. Weekly review of all change requests (CAFs)
  • Inspires, mentors and trains development team on modern technologies continuously
  • Participates in strategy planning discussions with technical, business, and client partners
  • Coordinates and Supports application deployments
  • Provides technical support including participation in on call rotation
  • Assist in the hiring process to hire top talent and in the performance reviews of team members, identifying areas of improvement
  • Create/perform testing (regression, functionality, performance, etc.)
  • Education and Experience Requirements
  • Bachelor’s degree from an accredited college or university required, equivalent experience will be accepted.
  • At least three (3) years of system administration experience including IT systems architecture required
  • Candidate should have hands on experience with SCCM or other software packaging type tools.
  • Demonstrated experience with packaging with other team members and provide junior technical leadership
  • Should understand and be comfortable with the following concepts
  • ITIL
  • Configuration Management
  • Release Management
  • Change Management
  • COOP and Disaster Recovery
  • Backup and Recovery Strategy
  • Enterprise Cloud
  • Knowledge of Enterprise Architecture
  • Working knowledge with System Development Lifecycle development process
  • Ability to identify, analyze, coordinate, and resolve environment and infrastructure needs to ensure a smooth running application
  • Hands-on experience designing, building and operating scalable IT infrastructures
  • Strong verbal and written communication skills with ability to communicate with personnel at all levels in the organization
  • Strong analytical and problem-solving skills
  • Excellent troubleshooting and customer service skills
  • Highly detail-oriented and productivity-oriented
  • Organized, timely, and customer service-oriented
  • Ability to work well independently and in a team setting
  • Ability to work proactively and effectively with clients, and deliver high quality work products in a timely manner
  • Adaptability, flexibility and ability to deal with ambiguity and change
  • Excellent attention to detail and good analytical skills
  • Physical Requirements

JOB TYPE : Full-time

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