Are you an amazing professional, who gets excited about the prospects of managing the entire information technology infrastructure at your company? Are you looking forward to taking over that next step, towards attaining your dream role in IT Service Management?You’ve reached the right place! This article aspires to enlighten its readers on...

Why Reading ITIL Books? Interested in the high-paying jobs available for ITIL certified professionals? Or preparing for the ITIL Foundation examination, but not sure where to begin? Then you reached the right place, as today we are going to provide some brief overview of the 10 best ITIL books you must read to pass the ITIL Foundation...

In the rapidly shifting IT landscape, certifications are the most reliable tool employers have to validate your skills in the latest computer systems and IT job roles. These ten certifications will have the greatest impact on your salary in 2020 and beyond. Technical training leader, Global Knowledge, and respected industry publication turned...

Enablers are factors that, individually and collectively, influence whether something will work—in this case, governance and management over enterprise IT. Enablers are driven by the goals cascade, whereby higher-level IT-related goals define what the different enablers should achieve. COBIT 5 defines 7 enablers which are ordered as...

An IT Security Professional is someone responsible for protecting the networks, infrastructure and systems for a business or organisation. What is IT Security? IT Security is the information security which is applied to technology and computer systems. It focuses on protecting computers, networks, programs and data from unauthorised access...

TOGAF is The Open Group Architecture Framework – a framework for Enterprise Architecture. In this post I am going to provide a summary of this framework to create a quick easy reference for fellow architects. Open group reports TOGAF is employed by 80% of Global 50 companies and 60% of Fortune 500 companies, if that motivates you to adopt /...

What is an Incident Management? ITIL defines an incident as an unplanned interruption to or quality reduction of an IT service. The service level agreements (SLA) define the agreed-upon service level between the provider and the customer. Incidents differ from both problems and requests. An incident interrupts normal service; a problem is a...

In today’s competitive world, Getting a professional certificate or degree has become equally important in conjunction with academic education. Most of the Multinational Companies and even the leading IT giants look to hire candidates who are proficient in computers with an excellent educational background. The professional certifications are...

CSF stands for Critical Success Factors while KPI stands for Key Performance Indicators. These two, altogether different concepts, are often confused or used interchangeably. One of the easiest ways of understanding these concepts in contrast, and singly, is by knowing that KPIs serve to be the effects of an organization’s actions, while CSFs...

What is ITIL v3? You may look at “ITIL 2011” and wonder, why 2011? There must be a newer version of ITIL than 2011. The answer is yes and no. No entirely new concepts have been added to ITIL 2011; however, incremental updates have resolved errors and inconsistencies across the whole suite. In other words, ITIL continues to be updated;...