CSF stands for Critical Success Factors while KPI stands for Key Performance Indicators. These two, altogether different concepts, are often confused or used interchangeably. One of the easiest ways of understanding these concepts in contrast, and singly, is by knowing that KPIs serve to be the effects of an organization’s actions, while CSFs...

What is ITIL v3? You may look at “ITIL 2011” and wonder, why 2011? There must be a newer version of ITIL than 2011. The answer is yes and no. No entirely new concepts have been added to ITIL 2011; however, incremental updates have resolved errors and inconsistencies across the whole suite. In other words, ITIL continues to be updated;...

What are the study paths to become TOGAF 9 Certified? The paths to certification and applicable examinations are shown in the diagram below: [contact-form-7 id="76417" title="Subscriber Demo Form"] How can I find out about the syllabus and examinations? Firstly to obtain a high level view, you should read the datasheets here for...

An IT Security Policy identifies the rules and procedures for all individuals accessing and using an organization's IT assets and resources. Information Technology (IT) Security Policy identifies the rules and procedures for all individuals accessing and using an organization's IT assets and resources. Effective IT Security Policy is a model...

What is IT service management? IT service management (ITSM) is a concept that enables an organization to maximize business value from the use of information technology.ITSM positions IT services as the key means of delivering and obtaining value, where an internal or external IT service provider works with business customers, at the same time...

What is RPA? – How it Works, RPA Tools & Applications The process of automating business operations with the help of robots to reduce human intervention is said to be Robotic Process Automation(RPA). If I have to elaborate on each of these terms one by one, then Robots are entities that mimic human actions called Robots.A...

IT governance is a formal framework that provides a structure for organizations to ensure that IT investments support business objectives. The need for formal corporate and IT governance practices across U.S. organizations was fueled by the enactment of laws and regulations, including the Gramm–Leach–Bliley Act (GLBA) and the...

ITIL ITIL stands for Information Technology Infrastructure Library. It is a set of best practices for delivering IT services—it standardizes the selection, planning, delivery and support of IT services to maximize efficiency and maintain predictable levels of service. It has roots going back to the 1980s in the United Kingdom as a government...

The first step in earning an ITIL Expert Certification is the same across the board: completing the ITIL Foundation Training course. This is an introduction to the basics of ITIL, or the Information Technology Infrastructure Library. The course is worth two credits, and it takes three full business days to complete. Participants will be...

The ITIL Intermediate certification has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation certification and provide an industry-recognized certification. The ITIL v3...