If you are a computer professional such as network administrator, software developer or systems engineer then there are some lucrative job opportunities that you are ducking all along while you have been working at your job – while being on the IT industry forefront, missing out on key skills that build a great career and greater pay package...

TOGAF Certification is one of the most popular enterprise architecture certifications that many EA professionals should be aiming for. Getting TOGAF certified demonstrates that you are at the top of the enterprise architecture field. This is due to its longevity, versatility, and return on investment in many areas. It helps you learn and...

In my previous Service Level related article (ITIL Service Level Management – making sure that what you want is what you get), I’ve tried to emphasize the importance of Service Level Management. If that article got you thinking about the topic of SLA, then we have a treat for you; within this article we’re going to explore different options...

ITIL 3– overview In May 2007, ITIL v3 was released. The core concept introduced in ITIL v3 was the ITIL Service Lifecycle. This lifecycle-based approach is grouped into five book volumes covering best practices in the following phases of the service lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and...

Hands-on Experience to Successfully Implement ITSM which has a broader focus on the platform and concentrates on understanding basic capabilities, the ITSM Implementation course puts those basic capabilities to use. Over 3 days, implementers will learn practical skills that may be applied immediately to accelerate ITSM...

ITIL ITIL is a set of guidelines that helps Software professionals in delivering the best IT services. These guidelines are best practices that are gathered, observed, and put together over time to deliver quality IT services. The full form of ITIL is Information Technology Infrastructure Library.Popular IT services covered by ITIL are...

Purpose of Service Validation and Testing The main purpose of the service validation and testing is to make sure that the IT service which has been newly implemented or modified matches its design specification and adequately meets the needs of the business. Objectives of Service Validation and Testing The objectives of service...

Service operation coordinates and carries out the activities and processes required to deliver and manage services at agreed levels to business users and customers. Service operation also manages the technology that is used to deliver and support services. Service operation includes the processes of event management, incident management, request...

What Is Service Strategy? The marketing strategy of service industry focuses on delivering experiences processes and other intangible is to the customers and not physical goods like product industry. It also involves a focus on all functions equally.Role of the functions of a company like selling, marketing, operations, human resources, and...

Demand Management is a very important and critical process in service strategy. It helps to understand customer demand for services so that appropriate capacity can be provisioned to meet those demands. Improper demand management leads to improper use of services and resources. Hence it’s worth analyzing the customer’s demand. Demand...