What Is Service Strategy? The marketing strategy of service industry focuses on delivering experiences processes and other intangible is to the customers and not physical goods like product industry. It also involves a focus on all functions equally.Role of the functions of a company like selling, marketing, operations, human resources, and...

Demand Management is a very important and critical process in service strategy. It helps to understand customer demand for services so that appropriate capacity can be provisioned to meet those demands. Improper demand management leads to improper use of services and resources. Hence it’s worth analyzing the customer’s demand. Demand...

ITIL Availability Management aims to define, analyze, plan, measure and improve all aspects of the availability of IT services. It is responsible for ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets. Part of: Service Design. The Objectives of Availability Management process...

ITIL Change Evaluation Process Change Evaluation is one of the main processes under the Service Transition Module of the ITIL best practice framework. We already learned about the Change Management process. We may think of this process as an extension of Change Management. This ITIL Change Evaluation Process comes into the picture, whenever...

COBIT? COBIT is ISACA's IT management system to help organizations create, coordinate and execute knowledge management and management strategies.First released in 1996 and developed to help financial audit societies better manage the growth of IT environments, COBIT (Control Objectives for Information and Related Technologies) was first...

TheseNagios  Interview Questions have been designed specially to get you acquainted with the nature of questions you may encounter during your interview for the subject ofNagios . As per my experience good interviewers hardly plan to ask any particular question during your interview, normally questions start with some basic concept of the...

Microsoft System Center Configuration Manager (SCCM), now known as Microsoft Endpoint Configuration Manager (MECM), is a comprehensive systems management solution designed to streamline the administration of large-scale computing environments. This robust platform empowers IT administrators with a suite of tools for efficient software deployment,...

TOGAF is an enterprise architecture framework by The Open Group, guiding design and management processes. Its core is the Architecture Development Method (ADM) for systematic architecture creation. The Enterprise Continuum classifies and organizes artifacts, aiding in their reuse. An Architecture Repository stores and manages architecture-related...

A service desk is a centralized point of contact within an organization for handling IT-related issues and requests from users. It serves as a hub where users can report problems, seek help, and receive support for various IT services, such as software applications, hardware issues, network problems, and more. Service desks aim to ensure prompt...

The cloud-based platform ServiceNow provides a suite of tools for enterprise service management (ESM). Its goals are to help companies handle and automate a variety of business processes, foster departmental cooperation, and raise overall productivity. Although ServiceNow is frequently used for IT service management (ITSM), it may also be...