Tally Software Support | Openings in Samsung R&D – Apply Now!

Last updated on 16th May 2020, Blog, Jobs in Bangalore

Involves providing support and implementation services to Customers, candidates with Tally support experience are invited to apply.

Responsibilities

• Provides inbound phone, web or email support to resolve client inquiries and problems effectively and efficiently.
• Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
• Documents, track, and/or update details on the specifics of client issue(s).
• May assist with writing estimates for software modification specifications and documentation of support processes.
• Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.
• May provide training to client end-users (typically via webinar).
• Creates or enhances documentation throughout the support process.
• Contributes to company knowledge library and/or Tyler Community.
• May participate in User Group meetings and activities.
• Commits to expanding technological skills and knowledge of the Tally products.

Qualifications

• A minimum of 12 months previous experience required in an Associate Software Support Specialist position, or in a position which demonstrates systems knowledge and experience.
• Excellent interpersonal skills.
• Exceptional customer service aptitude required.
• Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.
• Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
• Knowledgeable with Microsoft Office.
• Knowledge and understanding of software development tools a plus.

Job Type: Full-time

Salary: ₹14,000 to ₹22,000 /month

Education:

• Bachelor’s (Preferred)

Location:

• Bengaluru, Karnataka (Required)

Work Remotely:

• No