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Oracle RightNow CRM Online Training

Rated #1 Recoginized as the No.1 Institute for Oracle RightNow CRM Online Training

Accelerate your career with Oracle RightNow CRM Online Training. Master skills needed to optimize customer service and manage customer relationships using Oracle’s powerful cloud-based CRM solution.

This Oracle RightNow CRM Training is designed for professionals looking to specialize in customer relationship management and cloud-based CRM solutions. Learn how to implement and customize Oracle RightNow CRM to improve customer support, sales, and marketing processes.

Gain hands-on experience with real-world CRM scenarios and applications.
Join 10,000+ professionals who completed Oracle RightNow CRM Training.
Access affordable, expert-led Oracle RightNow CRM Training with full support.
Unlock career opportunities with top organizations seeking certified CRM professionals.
Enroll in Oracle RightNow CRM Certification Online Training to enhance your expertise.
Master Oracle RightNow CRM and advance your career in customer relationship management.

Job Assistance

1,200+ Enrolled

In collaboration with

65+ Hrs.

Duration

Online/Offline

Format

LMS

Life Time Access

10k+ Placed Students Download Curriculum Interview Questions

Quality Training With Affordable Fee

⭐ Fees Starts From

INR ~~38,000~~

INR 18,500

Our Hiring Partners

Get a Career Opportunity With Our Oracle RightNow CRM Training

Our Oracle RightNow CRM Online Training program is designed to equip you with a comprehensive set of skills that are in high demand in the job market.
The curriculum for our Oracle RightNow CRM training has been meticulously crafted in collaboration with industry experts to ensure it is aligned with current market needs.
Our dedicated placement cell offer personalized career counseling, resume-building workshops, and mock interview sessions to enhance your employability.
One of the key benefits of enrolling in our Oracle RightNow CRM training is access to our extensive professional network.
The training program includes hands-on projects for practical experience with Oracle. Setting up customer service portals, configuring automated workflows, and integrating the CRM.
Technical training, we emphasize the development of essential soft skills such as communication, teamwork, and problem-solving.
Many of our graduates have secured positions in top companies and have advanced their careers significantly.

Your IT Career Starts Here

550+ Students Placed Every Month!

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Other Categories Placements

Non-IT to IT (Career Transition) 2371+
Diploma Candidates3001+
Non-Engineering Students (Arts & Science)3419+
Engineering Students3571+
CTC Greater than 5 LPA4542+
Academic Percentage Less than 60%5583+
Career Break / Gap Students2588+

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Upcoming Batches For Classroom and Online

Weekdays

24 - Nov - 2025

08:00 AM & 10:00 AM

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26 - Nov - 2025

08:00 AM & 10:00 AM

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29 - Nov - 2025

(10:00 AM - 01:30 PM)

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(09:00 AM - 02:00 PM)

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What’s included ?

📊 Free Aptitude and Technical Skills Training

Learn basic maths and logical thinking to solve problems easily.
Understand simple coding and technical concepts step by step.
Get ready for exams and interviews with regular practice.

🛠️ Hands-On Projects

Work on real-time projects to apply what you learn.
Build mini apps and tools daily to enhance your coding skills.
Gain practical experience just like in real jobs.

🧠 AI Powered Self Interview Practice Portal

Practice interview questions with instant AI feedback.
Improve your answers by speaking and reviewing them.
Build confidence with real-time mock interview sessions.

🎯 Interview Preparation For Freshers

Practice company-based interview questions.
Take online assessment tests to crack interviews
Practice confidently with real-world interview and project-based questions.

🧪 LMS Online Learning Platform

Explore expert trainer videos and documents to boost your learning.
Study anytime with on-demand videos and detailed documents.
Quickly find topics with organized learning materials.

Curriculum

Syllabus For Our Oracle RightNow CRM Online Training

Module 1: Introduction to Oracle RightNow CRM

Overview of Oracle RightNow CRM
Understanding CRM Concepts
Navigating the User Interface
Setting Up Your CRM Environment

Module 2: User and Role Management

Creating and Managing User Accounts
Defining User Roles and Permissions
Customizing User Profiles
Security and Access Control

Module 3: Customer Portal Configuration

Setting Up the Customer Portal
Integrating Knowledge Management
Configuring Self-Service Options
Customizing the Portal Interface
Managing Customer Interactions

Module 4: Email and Chat Management

Configuring Email Management
Creating and Using Email Templates
Automating Email and Chat Responses
Monitoring and Analyzing Communication Channels

Module 5: Incident and Case Management

Creating and Managing Incidents
Configuring Case Management Workflows
Automating Case Assignments and Escalations
Tracking and Resolving Customer Issues

Module 6: Knowledge Management

Building and Managing a Knowledge Base
Creating and Categorizing Knowledge Articles
Integrating Knowledge Management with Other Modules

Module 7: Social Media Integration

Integrating Social Media Channels
Monitoring Social Media Interactions
Responding to Customer Inquiries on Social Media
Analyzing Social Media Metrics
Leveraging Social Insights for Customer Service

Module 8: Analytics and Reporting

Creating Custom Reports and Dashboards
Tracking Key Performance Indicators
Analyzing Customer Data for Insights
Exporting and Sharing Reports

Module 9: Customization and Automation

Customizing the CRM Interface
Creating Custom Fields and Objects
Setting Up Automated Workflows
Using Business Rules for Automation

Module 10: Integration with Other Systems

Integrating with ERP and Other Business Systems
Using APIs for Integration
Data Synchronization and Management

Show Less

Course Objectives

What Advantages Can You Expect from an Oracle RightNow CRM Course?

The course equips participants to make use of Oracle RightNow CRM's features to enhance customer happiness, streamline business operations, and influence strategic choices. It also offers useful skills that are widely sought after in the workforce, assisting professionals in maintaining their competitiveness in the rapidly changing CRM industry.

What Abilities Are Required to Pass the Oracle RightNow CRM Course?

High analytical ability
The ability to work with CRM programs
Understanding of organizational policies and customer service protocols
Aptitude for both problem-solving and communication

Which Job Types Are Open to Students Enrolled in the Oracle RightNow CRM Course?

Customer service manager and CRM analyst
CRM Implementation Expert
Analyst of Business

What Kind of Practical Experience Is the Oracle RightNow CRM Course Expected to Provide?

Hands-on laboratories, real-world case studies, and simulated settings are common ways in which the Oracle RightNow CRM course offers practical experience. Students complete tasks like creating customer profiles, handling service requests, and evaluating customer data by utilizing the capabilities and functionalities of Oracle RightNow CRM. This hands-on experience aids in the improvement of problem-solving skills and the use of theoretical information in real-world situations.

What Subjects Are Taught in the Course on Oracle RightNow CRM?

CRM foundations
Configuration of the system
Management of customer service
Reporting and data integration
Automation of workflows and knowledge management

Is It Possible for beginners to Learn Oracle RightNow CRM from Scratch Using This Course?

With this course, beginners may indeed learn Oracle RightNow CRM from scratch. The curriculum is structured to support students with different levels of experience; it begins with fundamental ideas and works its way up to more sophisticated features. In-depth training materials and assistance are usually offered to guarantee that learners with no prior expertise can understand the course.

Is There a Need for Oracle RightNow CRM?

Strong features for customer engagement
Effective management of services
Thorough consumer insights
Capabilities for integration

What Are the Requirements to Enroll in the Course on Oracle RightNow CRM?

Taking an Oracle RightNow CRM course necessitates having a foundational understanding of CRM systems along with familiarity with corporate protocols. It can be useful to have a fundamental comprehension of data management and customer service.

Which Tools Are Used in Training for Oracle RightNow CRM?

Cloud Service
Interaction Center
Knowledge Foundation
Email Response
Social Experience

What Is the Employment Prognosis for Oracle RightNow CRM Technologies Going Forward?

Because there is a constant need for advanced CRM solutions that improve customer service and operational efficiency, there is a favorable employment outlook for Oracle RightNow CRM technologies. Oracle RightNow CRM knowledge will probably continue to be relevant as long as companies prioritize data-driven decision-making and the customer experience. However, long-term professional success in this field depends on keeping up with the latest CRM trends and technologies.

Is Learning Oracle RightNow CRM Simple?

Simple for people with experience in business processes or CRM.
Well-structured training
A method of progressive learning
Assistance was accessible to all students

Overview of Oracle RightNow CRM

Oracle RightNow CRM is a comprehensive cloud-based customer relationship management solution designed to enhance customer service and support. It provides tools for managing interactions across multiple channels, including email, chat, and social media, enabling companies to provide effective and individualized customer service. With features such as case management, knowledge management, and analytics, Oracle RightNow CRM helps organizations streamline their customer service operations, improve customer satisfaction, and obtain insightful knowledge on the interests and behavior of customers.

Additional Info

Future scope of Oracle RightNow CRM

Increased Automation: This includes automated responses, workflows, and customer service processes, aiming to reduce manual intervention and improve efficiency.
AI and Machine Learning Integration: These technologies will enhance predictive analytics, personalize customer interactions, and provide more accurate insights into customer needs and behaviors.
Enhanced Social Media Integration: This will include advanced tools for managing and analyzing social media interactions to understand better and engage with customers.
Omni-Channel Experience: Oracle RightNow CRM will continue to integrate various communication channels, including mobile, web, and in-store interactions, to provide a cohesive and uniform client experience.
Improved Mobile Capabilities: This will include mobile-optimized interfaces and features for managing customer interactions and support tasks from mobile devices.
Advanced Analytics and Reporting: These will provide deeper insights into customer data, helping organizations make more informed decisions and adjust their tactics to better satisfy the wants of their clients.
Increased Focus on Data Security: This will include enhanced encryption, access controls, and compliance with emerging data protection regulations to safeguard customer information.

Roles and Responsibilities of Oracle RightNow CRM Professionals

Customer Service Representative: Customer Service Representatives (CSRs) play a critical role in directly interacting with customers through Oracle RightNow CRM.
CRM Administrator: They ensure the platform meets the organization's specific needs by customizing workflows, automation rules, and user roles.
Customer Experience Manager: Customer Experience Managers leverage Oracle RightNow CRM to enhance overall customer satisfaction and loyalty.
Salesforce Automation Specialist: They implement tools to manage sales pipelines and opportunities and automate repetitive tasks.
Data Analyst: Data Analysts utilize Oracle RightNow CRM to extract and analyze customer data, generating insights that inform business decisions.
Integration Specialist: Integration Specialists focus on integrating Oracle RightNow CRM with other business systems to ensure seamless data flow.
Support Manager: Support Managers oversee the customer support team and ensure the effective use of Oracle RightNow CRM to manage customer cases.

Some of the Widely Used Oracle RightNow CRM Tools

RightNow Customer Portal: By giving users access to account information, service request tracking, and self-help solutions for common problems, it increases productivity and boosts customer satisfaction.
RightNow Chat: Businesses may have live chats with clients using this real-time communication technology that is incorporated into Oracle RightNow CRM.
RightNow Email Management: By automating crucial procedures, RightNow Email Management streamlines the management of customer emails.
RightNow Social Experience: By monitoring, engaging with, and reacting to client interactions across many social networks, firms can offer a unified approach to social customer care through this integration.
RightNow Knowledge Management: It ensures that crucial information and resources are readily available to clients and staff, promoting effective problem-solving and decision-making.
RightNow Analytics: Offering thorough insights into customer interactions, service performance, and other critical indicators, it enables firms to formulate strategies and make data-driven decisions.

Benefits of Oracle RightNow CRM Training

Improved Knowledge and Skills: Thorough training on Oracle RightNow CRM's capabilities and features gives you the tools you need to handle customer interactions and deliver first-rate assistance.
Professional Development: Gaining expertise in this CRM platform can greatly improve your career trajectory by paving the way for promotions and new positions in customer service, CRM management, or similar industries.
Improved Work Performance: You may manage customer interactions and your job more effectively overall by using CRM systems with greater ease if you have received enough training.
Enhanced Marketability: Possessing an understanding of Oracle RightNow CRM makes you more competitive when applying for jobs.
Better Customer Service: Training enables you to handle situations, settle disputes, and improve communications with customers by using CRM systems.
Data-Driven Insights: Acquire insightful knowledge about customer behavior and performance indicators by using CRM analytics and reporting tools.

Need customized curriculum?

Hands-On Projects with Oracle RightNow CRM

Project 1

Comprehensive Customer Service Portal Setup

Set up and configure a complete customer service portal using Oracle RightNow CRM, integrating multiple features to create a seamless self-service.

Project 2

Automated Customer Service Workflow Design

Design and implement an automated customer service workflow using Oracle RightNow CRM to streamline and enhance support processes.

Our Oracle RightNow CRM Placement Can Help You Find a Job

Our Oracle RightNow CRM placement training program prepares you for the job market and offers extensive technical expertise. We also provide interview preparation and resume-building courses.
Our placement program's main benefit is our vast professional network. Our graduates are regularly hired by a wide range of businesses and recruitment agencies with which we have solid partnerships.
Our Oracle RightNow CRM Placement cell is committed to assisting you in securing employment following training. Providing individual career counseling, assistance with job searches, and guidance on career progression.
To close the knowledge gap between theory and practice, we provide internships with prestigious businesses. These internships offer you the ability to put your talents to use in practical situations.
We place a strong emphasis on the development of soft skills like problem-solving, cooperation, and communication in addition to technical instruction.
The success of our program is attested to by our alumni's demonstrated track record. Numerous of our alumni have advanced their careers significantly and landed jobs at prestigious firms.
Our Oracle RightNow CRM Placement program's curriculum was created in collaboration with industry professionals to make sure the skills you acquire are relevant to today's market.

Get Industry Recognized for Oracle RightNow CRM Certification

Obtaining an industry-recognized Oracle RightNow CRM certification validates your expertise and proficiency in using this powerful customer relationship management tool. This certification shows that you are capable of configuring, managing, and utilizing Oracle RightNow CRM to enhance customer interactions and streamline business processes. It not only improves your professional credibility but also opens up numerous career opportunities in various sectors where customer relationship management is critical. Certified professionals are often preferred by employers, making this certification a valuable asset for advancing your career in the CRM field.

What topics are in the Oracle RightNow CRM certification?

A wide range of crucial subjects are covered in the Oracle RightNow CRM certification exams to guarantee a thorough comprehension of the CRM system. These consist of data integration, reporting, customer service management, system configuration, and CRM basics. Advanced elements like process automation and customization, which are essential for maximizing CRM functionality and coordinating it with business requirements, are also tested in the tests.

How does the certification impact pay and career growth?

Certification in Oracle RightNow CRM can greatly improve one's chances for employment and earning potential. Professionals with certifications are frequently seen as more knowledgeable and qualified, which can result in better employment chances and higher compensation. Employers looking for qualified individuals to maintain and optimize their CRM systems would find candidates more appealing if they have the certification because it proves their experience in CRM solutions.

What are the best study methods and resources?

Internet-based training and official Oracle study materials
Practice examinations
Real-world CRM experience
Engage in study groups and forums

What makes this Oracle RightNow CRM certification unique?

Because it focuses on features and functionalities exclusive to Oracle's own CRM platform, the Oracle RightNow CRM certification is unique. Unlike other CRM certificates that may cover larger or alternative CRM solutions, the Oracle RightNow CRM certification is specific to its own set of tools and best practices.

How often are the exams updated?

Updates regularly to reflect software upgrades
Incorporating best practices and new features
Guarantees that knowledge is up to date
Requires constant attention to changes

Complete Your Course

a downloadable Certificate in PDF format, immediately available to you when you complete your Course

Get Certified

a physical version of your officially branded and security-marked Certificate.

Get Certified

Get the Best Practice Advice From Our Oracle RightNow CRM Trainers

Before exploring advanced features, it's crucial to have a solid understanding of Oracle RightNow CRM's basics. Our Oracle RightNow CRM Trainers emphasize starting with the foundational elements.
Our Oracle RightNow CRM Trainers advocate tailoring the system to meet your specific business requirements. This includes configuring workflows and automating processes.
Analytics and reporting are powerful features of Oracle RightNow CRM that can provide deep insights into customer interactions and business performance.
Integrating Oracle RightNow CRM with other business systems, such as ERP, marketing automation tools, and social media platforms, is essential to maximizing its potential.
Effective knowledge management is critical to resolving customer issues promptly and accurately. Our trainers highlight the importance of maintaining a robust knowledge base within Oracle RightNow CRM.
Automation has the potential to greatly increase your customer service operations. Our trainers recommend identifying repetitive tasks and processes that can be automated within Oracle RightNow CRM.
Finally, our Oracle RightNow CRM Trainers stress the importance of continuous training and improvement. The technology landscape and customer expectations are constantly evolving.

Authorized Partners

ACTE TRAINING INSTITUTE PVT LTD is the unique Authorised Oracle Demantra Partner, Authorised Microsoft Partner, Authorised Pearson Vue Exam Center, Authorised PSI Exam Center, Authorised Partner Of AWS .

Course Syllabus

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Class Room
Online

Career Support

Placement Assistance

Exclusive access to ACTE Job portal

Mock Interview Preparation

1 on 1 Career Mentoring Sessions

Career Oriented Sessions

Resume & LinkedIn Profile Building

We Offer High-Quality Training at The Lowest Prices.

Affordable, Quality Training for Freshers to Launch IT Careers & Land Top Placements.

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What Makes ACTE Training Different?

Feature

ACTE Technologies

Other Institutes

Affordable Fees

Competitive Pricing With Flexible Payment Options.

Higher Fees With Limited Payment Options.

Industry Experts

Well Experienced Trainer From a Relevant Field With Practical Training

Theoretical Class With Limited Practical

Updated Syllabus

Updated and Industry-relevant Course Curriculum With Hands-on Learning.

Outdated Curriculum With Limited Practical Training.

Hands-on projects

Real-world Projects With Live Case Studies and Collaboration With Companies.

Basic Projects With Limited Real-world Application.

Certification

Industry-recognized Certifications With Global Validity.

Basic Certifications With Limited Recognition.

Placement Support

Strong Placement Support With Tie-ups With Top Companies and Mock Interviews.

Basic Placement Support

Industry Partnerships

Strong Ties With Top Tech Companies for Internships and Placements

No Partnerships, Limited Opportunities

Batch Size

Small Batch Sizes for Personalized Attention.

Large Batch Sizes With Limited Individual Focus.

LMS Features

Lifetime Access Course video Materials in LMS, Online Interview Practice, upload resumes in Placement Portal.

No LMS Features or Perks.

Training Support

Dedicated Mentors, 24/7 Doubt Resolution, and Personalized Guidance.

Limited Mentor Support and No After-hours Assistance.

Oracle Rightnow CRM FAQs

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Does ACTE provide placement?

ACTE is the Legend in presenting placement to college students. Please visit our Placed Students List on our website
We have solid working relationships with more than 700 of the world's leading multinational corporations, including SAP, Oracle, Amazon, HCL, Wipro, Dell, Accenture, Google, CTS, TCS, IBM, and more.
More than 3500+ students placed last year in India & Globally.
ACTE conducts development sessions, including mock interviews and presentation skills, to prepare students to easily face a challenging interview situation.
85% percent placement record.
Our Placement Cell support you till you get placed in a better MNC.
To access our student portal, click here: Student Portal Find job listings, study guides, recorded sessions, videos, and more.

Work On Live Projects?

Participate in live projects as an integral component of your Oracle RightNow CRM Technology Platform (BTP) coursework.
Immerse yourself in real-world scenarios through hands-on experiences offered within the course curriculum.
Collaborate with industry professionals to gain practical insights and skills directly applicable to the field.

What are the modes of training offered for this Oracle RightNow CRM Course?

Our Oracle RightNow CRM online course is available in "Classroom, One-to-One Training, Fast Track, Customized Training & Online Training" modes, giving you the flexibility to seamlessly manage it alongside your real-life commitments.

Why Should I Learn a Oracle RightNow CRM Course at ACTE?

Our course is over 60 hours long, ensuring thorough learning.

ACTE's Oracle RightNow CRM Online Course is led by Oracle RightNow CRM experts with over 10 years of experience in the IT domain.
As the sole institution in India offering a balanced mix of theory and practical sessions, we stand out in the industry.
Our course spans over 60+ hours, providing comprehensive coverage for effective learning.
Trusted by more than 50,000 students, ACTE ensures affordability in fees, catering to both students and IT professionals.
Course timings are flexible to accommodate the schedules of working professionals and students.
We offer interview preparation tips, resume-building support, and hands-on engagement through real-time projects and case studies for practical application.

What certification will I receive after course completion?

You will receive ACTE globally recognized course completion certification Along with the project experience, job support, and lifetime resources.

Will I Be Given Sufficient Practical Training In Oracle RightNow CRM?

Our Oracle RightNow CRM online course curriculum emphasizes practical training. It includes theoretical classes covering fundamental concepts of each module, followed by intensive hands-on sessions that simulate real-world challenges and industry needs, requiring dedicated time and commitment from students.