SalesForce Training in Kolkata

Why do you choose salesforce?

In the cloud computing and social enterprise software-as-a-service areas, Salesforce has established itself as a market leader. Salesforce's name is one of the most well-known in the world, and it has become synonymous with CRM in many people's minds – "CRM" is even the symbol for the company's New York Stock Exchange ticker! Salesforce has won several honors and accolades for its products and services, including being rated the #1 CRM supplier for the past five years by International Data Corporation.

Salesforce supplies CRM software to some of the world's largest and most famous companies, like Spotify, Adidas, Toyota, and many others. But don't be deceived into believing Salesforce is exclusively for large companies; each Salesforce deployment can be extensively customized to match the demands of any company, including small businesses and mid-market companies.

Salesforce CRM is a comprehensive system that is safe, highly configurable, scalable, easy to use, and has an established track record after over two decades on the market. Salesforce is designed on a multitenant architecture, which implies that all clients use the same infrastructure and platform, regardless of the edition they purchase. Salesforce also has industry-specific features to address the particular difficulties that organizations in various industries encounter. Salesforce CRM is the CRM of choice for over 150K users because of these features.

Salesforce offers a large ecosystem of customers, developers, and partners in addition to a reliable and effective product. Customers may interact with one another, ask questions, and offer feedback to Salesforce through the Salesforce Success Community. Salesforce's app marketplace, AppExchange, is both a location for Salesforce developers and registered partners to publish publicly available apps and a place for users to buy and download apps.

Customers may get anything from software implementation to application development to managed services through salesforce's partner network, which includes independent software vendors, consultants, and system integrators. Customers will find it easier to discover a competent partner or employ a Salesforce administrator thanks to this partner ecosystem.

Despite research indicating that the cloud is actually more secure than on-premises traditional systems, there has been a lot of hand-wringing around cloud security over the years. The fear is reasonable; after all, organizations keep a lot of sensitive data in the cloud, and data breaches in the cloud have become all too prevalent.In addition to developing a custom data security model that includes sharing tools to enable secure data access at various levels.

When Salesforce initially launched, rivals like Oracle and SAP paid steep monthly or yearly fees for hardware, software, updates, and support. Salesforce changed the price model by introducing an annual per-user charge. Since then, additional cloud-based business apps have switched to a per-user subscription cost, demonstrating Salesforce's position as a market leader.

Salesforce CRM is presently available in four versions. Each edition's pricing includes three updates each year, so you'll never have to pay more for innovation. And, since we're on the subject of Salesforce updates…

Backward compatibility, for the uninitiated, refers to any software or hardware system that can use data and interfaces from previous versions of that system. In this case, it implies that no matter how customized your Salesforce setup is, periodic upgrades will never destroy anything or damage all of your hard work. For obvious reasons, this is excellent, since it considerably decreases the amount of downtime during a system upgrade.

Best of all, Salesforce handles all upgrades automatically, so you'll never have to worry about manually upgrading your CRM again.

Salesforce was forged in the fires of innovation as one of the first cloud-based CRM systems on the market. Salesforce business leaders have never lost sight of their roots, and they are constantly looking for new and innovative ways to improve their products and services, including forming strategic partnerships, making acquisitions, and investing in product innovation in hot topic areas like artificial intelligence (as seen in Salesforce Einstein), Big Data, data analytics, and bot technology.

Salesforce has received acclaim from peers and industry tastemakers for its dedication to innovation. The firm has regularly been in the top three on Forbes' annual Most Innovative Companies list, and it was named one of Fast Company's 50 Most Innovative Companies.

When it comes to analyzing possible CRM providers, charity giving is definitely not high on your priority list – and that's understandable. When deciding between several highly competent individuals, however, a provider's charity activities might be a significant distinction. Marc Benioff, the CEO of Salesforce, has long been an outspoken supporter of a variety of causes, from urging other tech billionaires to help eradicate homelessness in San Francisco to making significant gifts to children's hospitals.

Benioff established the 1-1-1 Philanthropic Model — a call for businesses to donate 1% of their revenue, product, and workers' time to charity, when he launched Salesforce, and it's become a fundamental part of the company's culture.

Roles & Responsibilities :

A Salesforce developer is required to have a deeper understanding of Salesforce, as well as a complete understanding of the prospects that come with it. Working directly with the firm isn't required for a Salesforce developer. All that counts is that the individual in question is capable of developing apps on a variety of PaaS platforms. Salesforce developers may also be requested to create cloud-based applications.

Every recruiter hopes that the Salesforce developer will create the most advanced Salesforce solution to satisfy the changing CRM requirements. A developer is expected to grasp demands through discussions with senior officials in this context. They must be capable of creating custom processes and meticulously maintaining user roles.

• Meetings with management and determining CRM requirements.
• Part of Salesforce's requirements is to provide tailored solutions.
• To create, develop, and implement the company's application.
• When necessary, test and troubleshoot.
• When necessary, empower the Salesforce team's technical staff.
• Assuring the application's total safety.

Benefits :

• Information about the customer :

  One of the most significant benefits of Salesforce is the information it obtains, both in terms of quality and quantity. When you use Salesforce, you can look at every single account, contact, task, event, and opportunity associated with a lead, giving your business a wealth of information before contacting potential consumers. For starters, it makes it simple to keep track of all the data you need to keep your client profiles structured. You can search up any lead or customer you want, even if they're allocated to different reps because you have all the information you need in one place.

  Furthermore, having shared customer data allows you and your workers to enjoy your free time and vacation days without having to worry about individually serving clients, leads, or prospects. Any of your reps may quickly substitute for another who is out of the office, ensuring that any holes in your customer service model are filled. Physical materials and even Excel sheets pale in comparison to this digital design. Salesforce is so comprehensive, responsive, and easy to use that you won't need manila folders or digital files full of spreadsheets any longer.

• Organizing your finances :

  You and all of your company's salespeople — may develop plans for accounts independently now that you have all of the client information you need. This provides you the hands-on approach you need to truly engage with clients, as well as allowing your representatives to tweak their strategies for greater outcomes. You can also build to-do items in Salesforce, so you and your salespeople may utilize lists to keep organized throughout the day.

  You may also use calendar reminders to notify anybody to follow up with customers, account managers, or top management about essential tasks. You ensure that nothing slips between the gaps. You can view how much time you or anybody else in the firm has spent on each account, in addition to the organizational features. This is particularly useful for service-based organizations with a large number of customers who subscribe to several packages or plans. Your firm can modify if you find that you've spent too much time on a customer compared to how much that client spends.

• Organize your time :

  You naturally benefit from excellent time management when you have extensive client information and a plethora of planning options at your disposal. You have everything you need to prioritize work for your clients, which means you can manage jobs for multiple accounts using the same criteria. You may also utilize the built-in calendar features to better visualize your day, week, month, or year's plan. That means you'll be able to remain on top of everything during the whole process of nurturing a potential lead.

• Collaboration within a group :

  The "Chatter" function allows you to communicate with people or groups about work-related topics such as clients, territory, and other critical information. Chatter also allows you to assign various members of your team to distinct accounts or opportunities that require particular attention. As a result, your staff will be able to prioritize and plan their duties more easily, allowing you to deal with more leads and close more sales.

  Chatter, in contrast to the preceding features, allows you to keep your whole team focused on what they need to be accomplishing each day. That means your team produces greater outcomes and is more productive every day.

• Accessibility :

  Salesforce is a cloud-based service, which means it can be accessed from anywhere with an Internet connection. This includes mobile - Salesforce offers an app that you can use at any time to remain in touch with your company and team. This makes it ideal for the hands-on business owner or marketing manager who wants to be in touch with their staff at all times. This is a significant benefit since it eliminates the need for a centralized data storage site. There's no file cabinet, local server, or anything else; everything is stored on the cloud, where you may access it at any time.

  Your staff may utilize it to remain up to date on accounts and clients, regardless of where they are, in addition to the security benefits. That is some of the greatest customer services a customer could ask for.

Certifications :

• Certifications for Salesforce administrators :

  Administrator privileges are available at two levels in Salesforce. Both companies concentrate on administrative tasks such as establishing user needs, customizing the Salesforce platform, and assisting customers in getting the most out of the solutions. Additionally, administrators can obtain certifications in app development and CPQ (configure price quote).

• Administrator for Salesforce :

  Candidates for this certification should have a comprehensive understanding of Salesforce customization and setup, as well as experience managing users and maximizing the platform's potential. In 90 minutes, you'll have to answer 60 multiple-choice questions. You must be able to manage users, data, and security, as well as maintain and configure Sales Cloud and Service Cloud apps and create reports, dashboards, and workflows to pass.

• Advanced Administrator for Salesforce :

  Candidates should have prior expertise with Salesforce's advanced administrative features, as well as a strong understanding of how to create sophisticated reports, dashboards, and automation processes. In 90 minutes, you'll have to answer 60 multiple-choice questions. To pass the test, you must be familiar with Salesforce's advanced administration capabilities, as well as how to optimize and expand Sales Cloud and Service Cloud applications, as well as how to create sophisticated reports, dashboards, and business process automation.

• Certified Salesforce CPQ Specialist :

  Professionals that install Salesforce CPQ solutions, develop and build quoting procedures to satisfy client requirements, and resolve platform difficulties are recognized with this credential. The Salesforce Certified CPQ Specialist typically has six to twelve months of experience as a CPQ Specialist, as well as knowledge of the Salesforce CPQ platform, CPQ terminology, and the ability to diagnose and resolve fundamental platform issues.

  Salesforce CPQ Specialists should be able to build solutions to support business processes, troubleshoot and solve basic platform issues, configure bundles (for example, features, options, option constraints, configuration attributes), product rules, price rules, discount schedules, block pricing, cost, contracted prices, quote templates, quote processes, and custom actions, as well as troubleshoot and solve basic platform issues. They should also be familiar with the object data model, CPQ package level settings, and the pricing waterfall in CPQ. The exam will last 105 minutes and will consist of 60 multiple-choice questions.

• Platform Application Builder with Salesforce Certification :

  The ability to design, create, and deploy bespoke apps on the Force.com platform is required for the Salesforce Certified Platform App Builder certificate. This certificate necessitates a higher level of programming and technical expertise than the other Certified Administrator credentials. This skill set necessitates a thorough understanding of the platform's declarative development and customization features. In 90 minutes, you'll have to answer 60 multiple-choice questions.

  To pass the test, you must be able to create custom applications' data model, user interface, business logic, and security; adapt apps for mobile usage; build reports and dashboards, and deploy custom apps.

• Salesforce developer certifications :

  Professionals with knowledge, skills, and experience creating bespoke declarative and programmatic applications on the Force.com platform are eligible for Salesforce developer credentials. The Salesforce Certified Platform Application Builder, which can also be applied to the Salesforce Administrator track, is included in this track. The two-tiered platform developer credentials and one focused on creating eCommerce solutions are the two sorts of developer certifications available.

Pay Scale :

With less than a year of experience, an entry-level developer may expect to earn approximately Rs 300K. After 2-5 years of work, you may expect to earn a total remuneration of around Rs 5,00,000.