SalesForce Training in Siruseri

3 Top Features Of Sales Force Automation (SFA) & Their Benefits

Sales Force Automation or SFA in short, is probably a term that should seem to be a synonym for Sales to any business concerned about Customer Relationship Management (CRM). If your business deals with more than a handful of customers and sales is the primary objective, SFA is your new best friend.

What is SFA?

• Sales Force Automation is more of an automated procedure that incorporates and mechanizes distinctive parts of business processes running from client contact administration, to handle sales estimate and representative execution assessment.
• In a more sorted manner, it connects up every single component of a business and permits consistent information stream through various branches that would some way or another require serious conceptualizing over different levels with difficulty equivalent to the illogical with petty HR.
• Recently SFA has been a standout amongst the most indispensable parts of all the effective organizations. The general execution helps it stand as an irreplaceable resource.

Features of SFA

The features of SFA are more than vibrant. SFA has been perfectly tailored to deal with most of the business tasks if not all. The features are subdivided in the following sectors:

• Customer and Deals Management
• Productivity Acceleration
• Insights Management

1) Customer & Deals Management

If sales are the backbone of your business, the role of a customer can never be given enough emphasis. SFA’s main objective is CRM and thus a handful of critical features are part of this sector. To be frank, most of the benefits of SFA are going to turn your sales rep into a super sales rep.

Contact Management

You’ll get a complete view of your customer contact details, activity history, past interactions and internal account discussions right on your fingertips. Even insights from multiple social-media platforms are available. And the best part is all these data is available throughout the framework of SFA anytime a reference is required.

Sales Force Engage

All you need is few clicks to make personalized campaigns and monitor how the customers are engaging. All developments are instantaneously notified.

Sales Collaboration

Close more details from the resources social media interactions offer. You can find experts, gain competitive information and track the deals on the move.

2) Productivity Acceleration

One of the SFA’s strongholds is its ability to accelerate productivity using their cloud platform. There are a handful of features that ensure a drastic boost in your total productivity.

Mobile

Your Smartphone is no longer just a Smartphone. It’s going to be your portable sales office with the Salesforce1 mobile application. You can log your calls, check your sales performance, respond to leads and stay in pace with the work opportunities anywhere you are.

Workflow and Approvals

With simple drag-and-drop GUI, designing and automating your business processes have never been easier. Micromanage your business processes such as expenses, deal discounts, promotional offers, and much more through the flexible approval system.

Inside Sales Console

Deliver your inside sales team with the perfect booster they need. Your sales team can now access sales intelligence, detailed company info and multiple leads from a single screen, building a smarter and faster workforce.

Files Sync and Share

It’s never been easier to share files with your team & engaging in discussions, publishing and as well as real-time tracking of the content. You can effortlessly search the files you need, manage the access permissions and even setup to receive notifications whenever a change takes place.

3) Insights Management

Insights are the sketches of your hard work paying off. All the data SFA has handled finally boils down in the form of insight demographics, accessible by everyone and everywhere as you need.

Reports and Dashboards

Access your dashboards from anywhere and anytime to get real-time reports of your businesses via intuitive interface and graphics.

Territory Management

SFA simplifies the process for you by allowing you to create multiple territory models, previews before rollout while giving you the freedom to balance and optimize the territories after implementation. The SFA packs a great repertoire of tweaked features that are designed to meet all your business needs and ensure you stay on top of your game.