Salesforce training course is provided by ACTE. Get start learning in ACTE and master the concepts on salesforce platform. This training is suitable for Functional consultants who are looking to switch to lucrative carrer called salesforce and Freshers who are looking to get a jump start to their carrers in cloud computing. Start Learning with us ACTE Salesforce Classroom & Online Training Course.
Yes, Salesforce development is a good choice for a career. Salesforce has high powerful areas with the best career opportunities in future. Salesforce is the top cloud-based CRM on the market. Salesforce has positioned itself well to take advantage of the future growth of the industry.
Salesforce is the top cloud-based CRM on the market. It has a market share of more than 15% and consistently generates upward of $1 billion more in revenue than its closest competitor. Salesforce has positioned itself well to take advantage of the future growth of the industry.
Today, there is a huge demand for Salesforce-specific skills. This is the reason for the creation of 3.3 million new jobs is predicted in the Salesforce economy by 2022. As mentioned earlier, several Salesforce-specific roles are in huge demand today.
We are happy and proud to say that we have strong relationship with over 700+ small, mid-sized and MNCs. Many of these companies have openings for salesforce. Moreover, we have a very active placement cell that provides 100% placement assistance to our students. The cell also contributes by training students in mock interviews and discussions even after the course completion.
Its a great technology for freshers and market is flooded with jobs. ... I would recommend all the job seekers to have a very good LinkedIn profile , with atleast 1000+ professional salesforce connections including MVPs, HRs, Directors, Recruiters and Project Managers.
Good knowledge of SalesForce programming and DBMS concepts is recommended for this training.
Apex is a proprietary language developed by Salesforce.com. It is a strongly typed, object-oriented programming language that allows developers to execute flow and transaction control statements on the Force.com platform server in conjunction with calls to the Force.com API.
Our courseware is designed to give a hands-on approach to the students in Salesforce. The course is made up of theoretical classes that teach the basics of each module followed by high-intensity practical sessions reflecting the current challenges and needs of the industry that will demand the students time and commitment.
SalesForce is a great tool, Salesforce is a customer relationship management platform, so it comes with its own tool set, but also comes with a bunch of business process guidelines.... The more hard-core developers can use Salesforce's Apex programming language.
From 1 week to 1 year or more depending on what areas of Salesforce you are interested in and the level of expertise you're after.
- Work with a world-dominating technology..
- Enjoy extensive job opportunities.
- Be involved with an exciting, innovative platform.
- Be part of an inclusive community.
- Access to heaps of training opportunities.
Salesforce Service Cloud
The Need For Salesforce Service Cloud?
If your company deeply cares about the customer service, then Salesforce Service Cloud is what you should go for. Irrespective of whether you are in B2C or B2B domain, you will have several customers raising tickets and queries on a regular basis. These tickets will be received by your service agents. Salesforce Service Cloud helps you in tracking and solving these tickets efficiently.
This is not the only way how you can transform customer experience. Let’s dig deeper and see how Salesforce Service Cloud is creating an impression.
- Maximize Agent Productivity – Using Service Cloud, agents can work from anywhere. With the easy management options available (such as web-based application, mobile device, knowledge base) , the agent productivity is enhanced leading to reduction of overhead costs of agents.
- Transforms Customer experience – Customer relations are drastically enhanced – connecting one to one with every customer via live agents. You can increase your customer loyalty, satisfaction and customer retention, leading to repeat business from existing customers, increase in LTV (Lifetime value) of your customers, positive word of mouth for your brand.
- Security – Your data is completely safe and secure with the Service Cloud platform. It follows a multilayered approach to protect the information which is vital to your business.
- Leverage Social Media Platforms – You can also interact with your customers on social media such as Facebook or Twitter in real-time.
- Case Tracking –Tracking helps you in faster case resolution. This leads to better management of a person’s day to day activities and manual errors are drastically reduced.
To sum up, Salesforce Service Cloud definitely helps in improving your operational processes leading to better experience for your customers. Based on a study done across companies using Salesforce Service Cloud, growth in performance metric has been drastically increased. This growth illustrates why people prefer Salesforce Service Cloud and how it plays an important role in improving your customer support team.
What is Salesforce Service Cloud?
- Salesforce offers Service Cloud as Software as a Service. Service Cloud is built on the Salesforce Customer Success Platform, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster and more personalized service.
- With Salesforce Service Cloud, you can create a connected knowledge base, enable live agent chat, manage case interactions – all at one platform. You can have personalized customer interactions or even up-sell your products/ services based on his/her past activity data.
What services it offers?
There are several other services that Salesforce Service Cloud offer which will enable you to provide a differentiated customer experience.
Case Management – Any customer issues raised are usually captured and tracked as cases.
Solutions – You can categorize your solutions into query types – making your solution search easier and closing the case faster. With this, the agent does not need to create a new solution to existing queries every time. This helps in enhancing your agent productivity. Solutions do not need any additional license.
Knowledge – Salesforce Knowledge is a knowledge base where users can edit, create and manage content. Knowledge articles are documents of information. Customers can go to the company’s website and search for solutions. Knowledge articles can be associated with a case before it is closed unlike solutions. Salesforce Knowledge needs a separate license to be purchased.
Communities – Communities are a way to collaborate with business partners and customers, distributors, resellers and suppliers who are not part of your organization. Typically, these are the people who are not your regular SFDC users, but you want to provide them some channel to connect with your organization and provide them access to some data as well.
Console – Agent console provides unified agent experience. It reduces response time by placing all the information together. In a console, you can find everything from customer profiles, to case histories, to dashboards – all in one place.
Social Media – Service Cloud lets you leverage social media platforms such as Facebook, Twitter to engage visitors. With Salesforce Social Studio, customer requests are escalated directly to your social service team. Social media plays an important role in bridging the gap in virtual world, engaging them in real time.
Live Agent – Live agents deal with 1:1 customer interaction. Agents can provide answers faster with customer chat and keyboard shortcuts. They stay totally connected to the customers as their team members are alerted immediately to get the issue resolved. Also, it makes the agents smarter and more productive in the process with real-time assistance. This in turn improves customer satisfaction.
Salesforce Service Cloud is all about providing services to your customers and building a relationship with them.
