Must-Know [LATEST] SIEBEL Business Analyst Interview Questions and Answers

Last updated on 17th Nov 2021, Blog, Interview Questions

We have assembled the most commonly asked SIEBEL Business Analyst Interview Questions and Answers will assist you to prepare for the SIEBEL Business Analyst viva questions and answers that an interviewer might ask you during your interview. There are a lot of opportunities from many reputed companies in the world. According to research, SIEBEL Business Analyst has a market share of about 3.25%. So, You still have opportunities to move ahead in your career in the SIEBEL Business Analyst certification guide. ACTE offers advanced SIEBEL Business Analyst Interview Questions that help you in cracking your interview & acquiring your dream career as a SIEBEL Business Analyst Developer. This complete guide of SIEBEL Business Analyst interview questions will encourage you to crack your Job interview easily.

1. What is a Siebel business analyst?

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Teaches business analysts technical skills and Siebel application knowledge.

2. What does a business analyst do?

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Overall, business analysts bridge the gap in understanding between the management of an organization, and the complex data and technical systems businesses use in hopes of improving processes and helping impact decision-making.

3. What is the maximum number of applets can be there in view using vanilla web template?

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There can be eight applets at most. Q33. What Is the Difference Between Join Specification And Join Definition? “Join” object specifies the table name and the “Join Specification” object specifies the Primary Key Foreign Key relationship.

4. What is view web template Siebel?

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A view web template item maps applet controls to placeholder IDs in the web template. Used by the Siebel Web Engine to map swe:applet tag to applets.

5. What are the differences between VBC and EBC in Siebel?

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VBC	EBC
VBC stands for Virtual Business Component	EBC stands for external business components
Virtual Business Component allows the data to provide an external system that can be viewed using the Siebel application without replicating the fields and the dataset that I have given already.	External business components are used to provide a way to add the resources that are accessed by the data and This data is not shown from our end.
VBC provides a detailed description of the account that is stored in the external database	EBC doesn’t provide

6. What makes a successful analyst?

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A good analyst should be a curious sort and have a hunger to understand what makes things tick. They need to move between the abstract and the concrete fluidly and make connections between the two that are understandable and pertinent to their clients.

7.How do business analysts grow?

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The best-qualified, top-performing business analysts can move into high-level management positions in companies and other organizations. High-performing consultants may rise into leadership positions in their firms or strike out on their own to start new consultancies.

8. A Step by Step Guide on Pursuing a Business Analyst Career Path

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Earn your degree (accounting, finance, IT, etc.) Gain an entry-level job as a developer, industry expert, or quality assurance engineer. Become a subject matter expert (SME) within a few years of employment.

9. What is the hierarchy of business analyst?

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The traditional business analyst may go from BA to senior business analyst, to architect, to senior business architect and so on. Similarly, in an agile environment you may go from business analyst to product owner and possibly branch off to managing a team and then PMO director.

10. Define SIEBEL architecture?

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11.What is Siebel Gateway?

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Siebel Gateway is the name of the server that controls the Enterprise Server.

12. What do you mean by Siebel Admin Mode View and How to create it?

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If Admin Mode Property is set to true then it is called an Admin mode view. It is used to override all the visibility rules

13. Describe what you mean by a flowchart and why it is important?

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A Flowchart is used to show the complete flow of the system through diagrams and symbols. A flowchart is important as it makes developers and non-technical stakeholders understand the system easily.

14. Describe what you mean by link specification?

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Link specification is described as a field object type property. The link specification can be retrieved in the child business component at the time of setting its value to true for a certain field.

15. Is Siebel a tool?

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Siebel Tools is not a programming environment; it is a declarative application configuration tool. Standard Siebel applications provide a core set of object definitions that you can use as a basis for your tailored application. Navigation in Siebel Tools is done mainly in two windows: Object Explorer window.

16. Differentiate between the MVG applet and a pick Applet?

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MVG applet	PICK Applet
MVG applet is used to display the child records for the parent table.	Pick applet is used to update join fields

17. What does UML stand for?

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UML stands for Unified Modeling Language.

18. Tell me any two types of diagrams that are heavily used in your field?

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The two diagrams that are heavily used are:

• Use Case Diagram
• Collaboration Diagram

19. As a business analyst, what are all the tools that are more helpful?

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There are many tools that are more helpful. Out of those, the tools that I mostly use are Rational Tools, MS Visio, MS Word, MS Excel, PowerPoint, and MS Project.

20. What SIEBEL innovation pack?

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21. What are all the documents that are prepared by a Business Analyst?

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Business Analyst prepares so many documents and out of those some of the documents prepared by the business analyst are RACI, Gap Analysis Document, RTM, BRD, SRS, FRS, Use Cases, BPM.

22. In a view what is the maximum number of applets that can be there?

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A maximum number of applets in a view Depends on the web template that we use, but in general, eight ( 8 ) is the maximum.

23. Describe how to do the data cleansing in EIM?

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In EIM, data cleansing is not supported.

24. What are the steps that are required to develop a product from an idea?

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The steps that we have to perform are Market Analysis, SWOT Analysis, Competitor Analysis, Personas, Feature set and Strategic Vision, Prioritize Features, Use Cases, Scalability, Monitoring.

25. What does BPMN stand for?

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BPMN stands for Business Process Model and Notation and is described as a graphical representation of business processes.

26. Can you name the five basic elements’ categories in BPMN?

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The five basic elements’ categories in BPMN are:

• Flow Objects
• Data
• Connecting Objects
• Swimlanes
• Artifacts.

27. Differentiate between Inbound and Outbound in Picklist?

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Inbound	Outbound
Inbounded picklist has defined the process in which users cannot enter the values, other than specified in the dropdown.	An abounded picklist can be defined as the process in which values are entered by the users outside the dropdown.

28. Define KANO analysis and have you ever used it?

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Kano Analysis is a process in which we analyze a system in terms of its requirements to identify its impact on customers’ satisfaction.

29. Name the three key areas in a Kano Analysis?

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The 3 key areas in KANO analysis are:

• Performance Attributes
• Unexpected Delighters
• Must-Have Attributes.

30. Define SIEBEL business application?

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31. What is the difference between Fish Model and V Model?

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Fish model is used when there are no ambiguities in the customers’ requirements and it is very costly and time-consuming comparatively, on the other hand, the V model requires costly and requires less time it is used when there are ambiguities in the customers’ requirements

32. What is Siebel called now?

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“Siebel” is now a brand name owned by Oracle Corporation. Siebel Systems is Oracle’s on-premises CRM system, and Oracle’s cloud applications for CRM are Oracle Advertising and Customer Experience (CX).

33. What is a flowchart? Why is it important?

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A Flowchart shows the complete flow of the system through symbols and diagrams. It is important as it makes the system easy to understand for developers as well as nontechnical stakeholders.

34. Define the Use Case Model

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Use case model shows a sequence of events and a stream of actions regarding any process performed by an actor.

35. What is the requirement elicitation?

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Requirement elicitation helps you to collect information from users and stakeholders. It helps to understand what they want from a system. It also comprises various strategies which directly collaborate with the users or clients.

36. Do you think Activity Diagram is important?

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As the name implies, an activity diagram is all about system activities. The main purpose of the activity diagram is to show various events taking place in an organization in different departments.

37. Name two types of diagrams used in Business analyst

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The two diagrams are:

• Use Case Diagram
• Collaboration Diagram.

38. What is meant by an alternate flow in a use case?

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It is the alternative solution or activity in a use case that should be followed in case of any failure in the system.

39. What are exceptions?

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These are unexpected situations or results in an application.

40. What is SIEBEL CRM architecture?

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41. What are extends?

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Extends is a relationship that is shown by a dotted line. It is usually used to specify optional behavior which has no independent meaning. Example: Help on “Sign on” extends use case “Sign on”

42. Name the two documents related to a use case

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The two documents are:

• FRD (Functional Requirement Document)
• SDD (System Design Document).

43. What is the difference between Business Analyst and Business Analysis?

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Business Analysis is the process performed by the Business Analyst.

44. As a business analyst, what are the tools which are more helpful to you?

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There are many tools, but mostly use the tool are:

• MS Visio
• MS Word
• MS Excel
• PowerPoint
• MS Project.

45. In your previous experience, what kind of documents have you created?

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I have worked on, Functional Specification Documents, Technical Specification Documents, Business Requirements Documents, Use Case Diagram, etc.

46. Explain the term INVEST

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INVEST means Independent, Negotiable, Valuable, Estimable, Sized Appropriately, Testable. It can assist project managers and technical teams in delivering quality products/services.

47. What is Siebel Admin Mode View? How to Create this?

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Admin mode	Admin view
Admin Mode property set to TRUE in the View object definition.	Admin Mode view overrides the property of the Business component. This view allows the user to do the update, insert and delete, etc. which may not be available in other views of the same BC.

48. How to run Genbscript.exe?

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When you run genbscript.exe, all browser scripts in the repository are generated. They are placed in a directory that you specify using the destination directory parameter (dest_dir). The genbscript.exe utility is located in:

• siebsrv_root/bin or client_root/bin
• genbscript config_file dest_dir [language]
• For example:
• enbscript c:sea15022clientbinenuuagent.cfg
• c:sea 15022 client public enu enu

49. Explain how to create an Event Handler.?

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• Click on Administration->Communications->All Event Handler.
• Click on add a new record from the Event Handler list.
• Enter the details in the event handler –
• name
• specify the configuration to associate this event handler
• specify the event response to associate the event handler
• specify the profile for associating the event handler
• name of the device event,
• Order of event handler checking and comments, if any

50. Finding the appropriate SIEBEL business object?

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51. Explain the elements used in the following given statements with an example?

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ConnectString = siebel.TCPIP.None.None://://

The string that is used allows the updation to be performed in the configuration file and it points to the Virtual IP and the port that is getting used. The elements that are used inside this is as follows:

“VirtualIP” : allows the IP address to be associated with the virtual server that is defined in the Netscaler. This allows it to be mentioned in the Siebel Application server.

“VirtualPort” : allows the port number or the service to be defined using the virtual server. The default port of that virtual server is given as 2321.

“Siebel Enterprise Name”: represent the name of the Siebel Enterprise that consists of the load-balanced Siebel Servers that are used to provide the objects which can be reused again and again.

“Alternate of the Object Manager” : it is the alias that is given to the Load Balanced Object.

The manager resides on the server, and it also provides the object management that can be passed to provide the loading balancing where the traffic on the server is more.

The view of the eapps.cfg configuration file is shown as:

• #### Original eapps.cfg ?le ####
• EnableVirtualHosts = true
• [/callcenter_enu]
• ConnectString =
• siebel.TCPIP.None.None://VirtualServer/SBA_80/SCCObjMgr_enu
• ### Updated changes to the eapps.cfg ###
• EnableVirtualHosts = false
• [/callcenter_enu]
• ConnectString =
• siebel.TCPIP.None.None://IP_Address/SBA_80/SCCObjMgr_enu

52. Define SaaS

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SaaS means Software as a Service. It is related to cloud computing. It is different from other software bundles as you don’t need this type of software to be installed on your machine. All you need is the Internet connection and a Web Browser to use it.

53. What is Oracle Siebel used for?

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Siebel CRM Communications lets service providers manage, synchronize, and coordinate sales, marketing, and customer service across all contact points—including web, call center, field service, and partner channels.

54. What do you think is better, the Waterfall Model or Spiral Model?

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It all depends on the type and scope of the project. A life cycle model is selected based on organizational culture and various other scenarios to develop the system.

55. How can you explain a user-centered design methodology?

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It all depends on the end-users. In such a scenario, we develop the system with a user’s point of view. Who are the end-users, what they require etc. Personas are helpful in this process.

56. How do you define Personas?

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Personas are used instead of real users that assist developers and technical teams in judging the user behavior in different scenarios. Personas are social roles, performed by any actor or character. It is derived from a Latin word meaning “character.” In marketing terminology, it represents a group of customers/end users.

57. Define the term Application Usability

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Application usability is the quality of the system that makes the system useful for its end users. System’s usability is good if it is capable of achieving users’ goals.

58. What is a database transaction?

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When we perform any activity in a database, such as addition, deletion, modification, searching, etc. is said to be a database transaction.

59. Give a full form of OLTP?

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OLTP stands for On-Line Transaction Processing. Such systems are capable of performing database transactions and are meant to provide good speed for database transactions. These systems are mainly used for data entry and retrieving data from the database.

60. Define basics of SEIBEL?

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61. What is the Pugh Matrix?

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Pugh Matrix is used to decide about the most optimal and alternate solutions. This technique is now a standard part of Six Sigma technique. It is also known as a problem or design matrix.

62. What does FMEA stand for?

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It means Failure Mode and Effects Analysis. It is a failure analysis that is used mainly in product development, system engineering, and operations management. This analysis is performed to figure out various failure modes and their severity in any system.

63. What is a 100-point method?

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This method is used to assign priority to different steps in a process. Each group member is supposed to assign points to different steps. In the end, all the points for each step are calculated. The step having the highest points has the highest priority.

64. What is 8-omega?

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It is a business framework that is mainly being adopted by firms and organizations for the betterment of their business. Its key factors are Strategy, People, Process, and Technology.

65. How can you differentiate between pool and swimlane?

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Swimlane	Pool
A swimlane is related to group activities on an activity diagram	A pool is a dedicated activity to a single person.

66. What is a misuse case?

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It is a term derived from use-case. Unlike use cases, a misuse case is something that shows -what kind of malicious activities can be performed by an actor that may result in system failure.

67. What does SQUARE stand for?

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SQUARE stands for Security Quality Requirements Engineering. It is one of the software engineering steps that mainly focus on documenting the security requirements of the system.

68. What is Pareto Analysis?

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Pareto Analysis is a decision-making technique, also known as the 80/20 rule. It is used for quality control and defect resolution. It explains a few factors that can be responsible for big problems. It is named as 80/20 rule, because as per this rule, 80 % effects in the system arise from 20 % causes.

69. What is an Agile Manifesto?

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Agile Manifesto is a guide for software developers about Agile development principles to ensure iterative solutions.

70. What about the layers of SIEBEL architecture ?

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71. What BPMN stand for?

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BPMN is the Business Process Model and Notation. It is a graphical representation of business processes.

72. Define BPMN Gateway?

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BPMN Gateway is a processing modeling component that is used to control the flow of interaction, the sequence of processes.

73. What is application data in database?

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A database application is a computer program whose primary purpose is retrieving information from a computerized database. From here, information can be inserted, modified or deleted which is subsequently conveyed back into the database.

74. Differentiate between Fish Model and V Model?

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Fish model	V model
Fish model is comparatively very costly and time-consuming	V model requires less time and cost
Fish model is used when there were no ambiguities in the customer’s requirements.	Otherwise, the V model is preferred.

75. Have you ever used Kano Analysis in your previous jobs, and how do you define it?

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Yes, I have used Kano Analysis in one of my previous jobs. Kano Analysis is used to analyze a system in terms of its requirements to identify its impact on customers’ satisfaction.

76. What are the key areas in a Kano Analysis?

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Kano Analysis has three key areas -namely: Unexpected Delighters, Performance Attributes, and Must-Have Attributes.

77.Define Pair-Choice Technique

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The pair-Choice Technique is used to give priority to various items in a process. It is mainly used when distinctive stakeholders are involved in the project. This technique asks the group to compare each item with others and select the one having the highest priority.

78. Do you have suggestions to make an effective use-case model?

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Yes, I would suggest making two separate diagrams. One serves as a use-case, and the other serves as an actor diagram. So that we can highlight all possible activities in a use case & in an actor diagram and then we can merge both the diagrams to get an effective use-case diagram.

79. How many types of an actor can be depicted in a use-case?

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Two types of actors can be depicted in a use-case, viz. primary and secondary actors. Primary actors start the process, and secondary actors assist them. Moreover, actors can be of four types such as Human, System, Hardware, and Timer.

80. What is the professional platform and architecture?

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81. Define BCG Matrix

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The Boston Consulting Group (BCG) matrix is developed to analyze several business processes and new product offerings from companies. It is a useful tool that can be used in portfolio analysis, strategic management, product management, and brand marketing.

82. What is Siebel Telstra?

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That number is the Billing Account Number for the service. It is exactly the same as the Account number that customers who receive a bill have, as one is assigned to all Telstra services. For a Pre-Paid service, the only way to get this number is through one of our staff.

83. How do you manage frequently changing customers’ requirements while developing any system?

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As a business analyst, I would develop a document stating clearly that no change will be accepted after a certain period of time and get it signed by the user.

84. Define use-case points

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Use-case points are used to evaluate the cost of work done to develop the system.

85. What is the major difference between risk and issue?

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Risk	Issue
A risk is a future event which negatively impacts business objective.	The issue is a result of events currently happening.

86. What does PEST stand for?

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It means Political, Economic, Social, and Technological. It is used to analyze the business environment, in which it has to be operated.

87. Name the four key phases of business development?

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They are Forming, Storming, Norming, and Performing.

88. Define Benchmarking?

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Benchmarking is about measuring the performance of an organization to compete in the industry. In this process, a company may measure its policies, performance, rules, and other measures.

89. What do we mean by SWEBOK?

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It means Software Engineering Body of Knowledge.

90. Define an SIEBEL analyst tool?

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91. What do you know about GAP Analysis?

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It is a process of comparing and determining the difference between two things or processes.

92.Define Agile?

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Agile is a technique that uses several light-weight methodologies such as Rapid Application Development (RAD), Extreme Programming (XP) and SCRUM. All these methodologies focus on the development of iterative solutions.

93. State the important differences between BRD and SRS

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BRD	SRS
It is a high-level functional specification of the software.	It is a high level functional and technical specification document of the software.
BA creates it after their direct interaction with the clients.	The System Architect creates it according to their need and technical expertise